Robertson Smith and Kempson estate agents in London

★★★★★ 5/5

Google

James M. Was very professional and found us a great offer on our house within the first 2 weeks. What I liked most was the way he showed our house to the visitors. He accurately showed visitors all the strengths of our house and showed them why it was worth as much as we asked for.

Lorenzo · 24 August 2022 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

James's support, knowledge and professionalism made the whole process of selling the family home a lot easier than it could have been. His advice and recommendations greatly helped in our decision making. Because of his actions I would have no hesitation in recommending RSK Hanwell.

Nadia · 24 August 2022 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Before putting an offer in, I was shown around several properties by Ethan. He was always on tine and knew the answer to all our questions. I really appreciated his friendliness and attitude. During the offer and exchange process, Ethan was always available to discuss and also helped move things along when my solicitors were being a bit slow. Thank you Ethan and I highly recommend RSK!

Konrad · 24 August 2022 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 1/5

Google

Despite friends warning us against RSK, we decided to place our house in Hanwell on the market with them. They guided us towards an asking price, and the house went online. Within ten days of the house going live, they called us and recommended that we knock £50,000 off the asking price. We were reluctant to do this but after being hounded by the manager of the office and told we will never sell it at the current asking price, we bowed down to pressure and reduced the price. Two weeks later, they recommended we knock another £50,000 off. By this stage we were really unhappy with them. We decided to be in for one of the viewings. The agent knew nothing about the house - she didn’t show the viewers the communal garden, she didn’t point out any features eg underfloor heating, and when when asked questions by the viewers she couldn’t answer a single one. At that stage, we decided we had had enough and we asked RSK to release us from the contract. They refused and said we had to stay with them for a minimum of 16 weeks. We had never actually signed a physical contract with them - they’d asked for an e-signature early on and applied it to a contract we’d never read. We have sold three London houses previously and never experienced such unprofessionalism and ineptitude. We managed to sell our house with them the week we were due to end the contract, and on the day of completion we had a call from the solicitor saying we had completed on the sale and could release the keys. We packed our children into the car and within minutes RSK were phoning us saying we were late with the keys and the buyer was getting annoyed. This was within 20 minutes of the call from the solicitor. RSK are sweetness and light until they sign you up, then they turn into nasty unprofessional bullies who have no clue what they’re doing. Wish we had listened to the many friends who warned us off.

Casey · 24 August 2022 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

I highly recommend RSK Hanwell, in particular James Merceron who has been fabulous in my search for my first property. He is friendly, professional and he really took time to listen to what I was looking for. Whereas other estate agents sent me properties which clearly did not meet my specifications, the second property James told me about ended up being the one! Although it had been a couple of months since we'd been in touch, I was impressed that he kept me in mind when a new property came onto the market. I actually couldn't have asked for a nicer/better agent to help me find my first home and would highly recommend him to anyone else!

Bukunmi · 24 August 2022 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 4/5

Google

Rating only, no written review.

Balvinder · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Rating only, no written review.

Riccardo · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 2/5

Google

Rating only, no written review.

Luca · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 4/5

Google

Rating only, no written review.

Diane · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 3/5

Google

Rating only, no written review.

TTT · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 4/5

Google

Rating only, no written review.

Georges · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Rating only, no written review.

Chetan · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Rating only, no written review.

Ashish · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Rating only, no written review.

Pawel · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Rating only, no written review.

Faranak · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Rating only, no written review.

Houman · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Rating only, no written review.

Gaurav · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

A staff member named Reeta took care of us. He was very thorough in introducing me to properties, and was very friendly and helpful. I haven't rented the property introduced here, so I don't know what happens after the contract is signed. I often hear that after the rental contract is signed, it becomes impossible to contact them or that they are not responsive, but there are not many cases like in Japan where real estate companies even manage the property, so the situation may be a little different. I don't know.

Jun · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Andre was leading our sales transaction. We had a few obstacles throughout the transaction. However, Andre patiently addressed the challenges one by one, which meant a successful completion of transaction in the required time frame. I highly recommend Andre as he is patient, attentive and a problem solver.

Paniez · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

If you need an estate agent, who will go extra mile for you, will understand your requirements and support you all the way through, then go no further, as I witnessed a very top class service from RSK and team. I had Molly at RSK for renting a fkat, she was lovely very friendly and professional I would highly recommend herPositiveResponsiveness, Professionalism

Fary · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Kealey and Mike were very helpful in my property search. The process went smoothly and they were always on hand to discuss any matters about the property when required. Overall I was very happy with the service, and would recommend to my friends.PositiveResponsiveness, Quality, Professionalism

Anoop · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Just wanted to compliment RSK & the sales team in the Ealing W5 office with a special mention of Domnick Kavanagh the branch manager. They arranged the sale of my garage & did the negotiations professionally and the sale is currently with the solicitors. They are also marketing my flat and I am looking forward to some good results. Would definitely recommend Domnick and his team.

Solly · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Very helpful and ethical agents! Really cared about us finding a rental property and called us every day to show us new properties even before them gone online! One of the few agencies that did not hang up the phone as soon as we told them that we have a dog and look for a property! Special thanks to Sona and Emiliano for their help, we really appreciate it!

Renia · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 4/5

Google

RSK had provided an excellent service for my rental search and the entire process was handled smoothly all through the documentation and move-in. Really appreciate the support from Duncan @ RSK team who was more than happy to help with all letters of support to help me settle-in and welcoming as we just relocated to London. Thankyou RSK & Thankyou Duncan.PositiveResponsiveness, Quality, Professionalism, Value

Swami · 24 August 2022 · Robertson Smith and Kempson London (1 Central Buildings)