Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

2,401 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,237

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,232 reviews on Google only. Show every review

5/5

Google

James was extremely helpful when looking to buy my first flat. He knew pretty much all the details about the all flats that I enquired about at the drop of a hat and unlike most estate agents, when doing viewings he wasn’t pushy in the slightest! He was very respectful and made the whole process so much easier. I’d happily work with him again!! Would highly recommend his help.

Zunera Β· 15 June 2023 Β· Robertson Smith and Kempson London (137 High Street)

Agent replied Β· 14 June 2024

Dear Zunera, We really appreciate you taking the time to leave such lovely comments about James. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Acton team in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Hello, we are a French family with two children who moved over London in August 2022 (yes it took us a while to post the comment, too busy with the move 😊). Looking for a property to rent we did connect with most of the agencies in the area and although with did not end up finding a property with RSK we would definitely recommend the agency. We were supported in our search by Blair who showed professionalism, who regularly followed up with us (never being pushy) and who understood our needs. If we were to look for a property again in the area, we would definitely go back to RSK. The overall atmosphere of the agency and people we have been interacting with were all helpful, reactive & nice!

Aude Β· 15 June 2023 Β· Robertson Smith and Kempson London (137 High Street)

Agent replied Β· 14 June 2024

Dear Aude, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Joe did a great job in showing me around 4 properties in West London in less than an hour. He was knowledgeable, efficient and very honest. By the end of the hour I had placed an offer and within 24 hours had it accepted. Highly recommend RSK for any rental needs out there.

Imran Β· 15 June 2023 Β· Robertson Smith and Kempson London (137 High Street)

Agent replied Β· 14 June 2024

Dear Imran , It’s great to hear that you have had a brilliant experience with our Acton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I can't describe how amazing RSK has been! Out of the 14 estate agents we worked with the find our next property they have been the warmest and easiest to work with. Each person on the team is phenomenal! One of the things that made us what to get our new property is snowing they would be our property managers. We can't thank them enough!

Amy Β· 15 June 2023 Β· Robertson Smith and Kempson London (137 High Street)

Agent replied Β· 14 June 2024

Dear Amy Stobbs, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I recently dealt with Joe and Angelina at Robertson Smith & Kempson when looking to rent a property. Both were incredibly kind and professional. They responded to my numerous queries timely manner and always had a welcoming smile on their face. I would highly recommend this estate agency to anyone looking to rent or buy in the West London area, and would especially recommend Joe and Angelina.

Peter Β· 15 June 2023 Β· Robertson Smith and Kempson London (137 High Street)

Agent replied Β· 14 June 2024

Dear Peter, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Carla at RSK was a huge help with the purchase of my first flat. She was immediately available, and always proactive, making sure the process didn’t stagnate at any point. I was always made aware of what the next step was, who to chase or what information I could provide to help expedite the process. She was genuinely enthusiastic when the offer was accepted and at exchange/completion, with the personal touch that is so valuable at such a daunting/exciting time as buying your first home. Thoroughly recommend.

Joel Β· 15 June 2023 Β· Robertson Smith and Kempson London (137 High Street)

Agent replied Β· 14 June 2024

Dear Joel, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Thanks RSK and Cameron for helping us find our first property! We were immediately impressed by Cameron’s friendly and professional demeanor. He understood what we were looking for but also persuaded us to consider different options without being pushy. We appreciated his enthusiasm and commitment to finding us the right property! We 100% recommend Cameron for anyone looking to buy in Acton!

Shifa Β· 15 June 2023 Β· Robertson Smith and Kempson London (137 High Street)

Agent replied Β· 14 June 2024

Dear Shifa, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Just bought a flat through RSK; they were great from start to finish of what became a very, very protracted conveyancing process. Carla is magic. She knew exactly what I was looking for before I did, finding the perfect property for us and getting a great price for the vendors. Carla was able to confidently answer all my questions about a slightly leftfield leasehold issue, kept us updated, and chased down glacially paced lawyers. A friendly follow up phone call after completion came with her personal recommendation for a speedier conveyancing lawyer. Super responsive, personable, on the ball, and goes the extra mile and beyond. Thank you Carla!PositiveResponsiveness, Quality, Professionalism

Rosey Β· 25 October 2022 Β· Robertson Smith and Kempson London (137 High Street)

Agent replied Β· 14 June 2024

Dear Rosey. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We booked a viewing for a studio with Angelina and since it turned out to be small for us she was so helpful and recommended this other place that I now believe is the perfect place for us. The process to rent was very simple and she was the most helpful and professional. Since we come from letting our last flat with an agency that treated us horrible, we are so glad to have RSK now and feel taken care of and valued. We are looking forward to a nice journey together.PositiveResponsiveness, Quality, Professionalism, Value

Giancarlo Β· 25 October 2022 Β· Robertson Smith and Kempson London (137 High Street)

Agent replied Β· 14 June 2024

Dear Giancarlo, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience with Angelina at our RSK Acton office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team

4/5

Google

Rating only, no written review.

K Β· 26 August 2022 Β· Robertson Smith and Kempson London (137 High Street)

Agent replied Β· 25 August 2024

Dear Kush, thank you for your review. We are pleased to see that you have had a great experience with our Acton office. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Oi Β· 26 August 2022 Β· Robertson Smith and Kempson London (137 High Street)

Agent replied Β· 25 August 2024

Thank you for the 5* review. We are thrilled to see that you have had a great experience with our Acton. Kind regards Sarah Tranter Customer Relations Team

4/5

Google

Marc at RSK was very helpful in our property search in Ealing and in the end helped us to find our new home to fit what we needed. He showed us a few places, listened to our feedback and came up with the right place for us in the end.PositiveQuality, Professionalism

Alexander Β· 25 August 2022 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Alexander, Thank you for sharing your kind words with us, as we are delighted you experienced a great service with our Northfields office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

We have recently used RSK to find our new home and would definitely recommend. Especially Zarq, who has been a huge help in finding us the perfect place. His communication has been great from the start and he has made the process simple and stress free, thank you!PositiveResponsiveness, Professionalism

Nicola Β· 25 August 2022 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Nicola, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Northfields office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Max Β· 24 August 2022 Β· Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied Β· 23 August 2024

Dear Max, Thank you for your 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Eoghan Β· 24 August 2022 Β· Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied Β· 23 August 2024

Dear Eoghan, Thank you for your 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Rating only, no written review.

John Β· 24 August 2022 Β· Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied Β· 23 August 2024

Dear John, Thank you for taking the time to leave a Google review for our Hanwell office. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Very helpful with my mums house sale, which not fault of theirs was very drawn out. I would use them again. Knowledgeable and professional

Maxine Β· 24 August 2022 Β· Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied Β· 23 August 2024

Dear Maxine, We are thrilled to hear that you are pleased with the service you have received from our Hanwell office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

RSK did a valuation for me and were thorough and honest about the state of the overall market. Will definitely be glad to work with them if and when I need to sell.PositiveResponsiveness, Professionalism

Amy Β· 24 August 2022 Β· Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied Β· 23 August 2024

Dear Amy. Thank you for taking the time to leave us a 5* review. We are thrilled to read that you have had a great experience with the team in our Hanwell office. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

We have recently got our property valuation done by RSK, very professional and informative, great service. Also they are great supporter of our local school PTA events. Thank you!PositiveProfessionalism

Isil Β· 24 August 2022 Β· Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied Β· 23 August 2024

Dear Isil. Thank you for sharing your kind words. Your comments are much appreciated by the Hanwell team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We have sold and bought through RSK. They were professional and made us feel at ease throughtout the whole process. Over the years they supported our local school by sponsoring our PTA events. Thank you RSK

Teena Β· 24 August 2022 Β· Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied Β· 23 August 2024

Dear Teena, thank you for taking the time to leave us a 5* review. We are thrilled to read that you have had a great experience with our Hanwell office. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

RSK are a fantastic local business. They have been supporting Hobbayne Primary School with sponsorship and prizes for our fairs for several years now, showing great community spirit. They are friendly, approachable and always professional.PositiveResponsiveness, Professionalism

Jessica Β· 24 August 2022 Β· Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied Β· 23 August 2024

Dear Jessica. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The RSK team, and in particular James Merceron (my primary contact) have been very professional in their interactions with me and have been been proactive in seeking to obtain a buyer for my property. Very pleased with them

Reginald Β· 24 August 2022 Β· Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied Β· 23 August 2024

Dear Reginald, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We sold and bought through RSK in Hanwell last year and we are extremely happy with the service. They sold our house extremely quickly but the purchase of our new place couldn't have been harder and more stressful (due to the original vendor pulling out). Jonathan in the Hanwell branch pulled off a near miracle finding us a new property and ensuring the chain didn't break. I truly believe if it hadn't been for his determination it wouldn't have happened. From finding the second place to completion we did it in 5 weeks! I am sure there are the cynical amongst us but this is a bloke who ran out in the pouring rain to give me an umbrella and most importanly a local organisation who support their community, including sponsoring the local school's Christmas and Summer fairs.

Lorna Β· 24 August 2022 Β· Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied Β· 23 August 2024

Dear Lorna, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Hanwell office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

A great local agent! They sold our flat for us and we bought our current house from them. Great at giving feedback after viewings and staying in touch. Very active in supporting the local community, always present at Hobbayne's School Fairs and providing generous sponsorships :-)

Lone Β· 24 August 2022 Β· Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied Β· 23 August 2024

Dear Ione. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

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