★★★★★ 5/5
GoogleI would like to thank Angelina and Priyesh from lettings for their great service. Their database of corporate clients was vast and my flat was rented within a week of being on the market. Angelina was incredibly informative and made the whole process so easy. I highly recommend her and RSK Acton!
Christina · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Christina, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe have just completed on our house and we’re super happy with the service we received from Carla. Carla was extremely helpful, reliable and always replied to our queries quickly, putting our minds at ease through a stressful process. Would definitely recommend.
Katie · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Katie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleSuper professional agents that know the market and the local area. I am astound how quickly they were able to arrange the viewings and find the tenants for us. I really appreciated the transparent and prompt communication. Huge thanks to Angelina & Daisy who went above and beyond to make the whole process super smooth and pleasant.
Ann · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Ann, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe would highly recommend Robertson Smith & Kempson Acton Estate Agents: Priyesh and his letting colleagues for the superb service they achieved in finding high quality tenants for our flat in just a few days. Within 9 days of signing our letter of appointment the tenants have taken possession of our flat in Acton. Thank you RSK Acton for your efficient and professional service.
Nigel Williams
Nigel · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Nigel, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWent to see retirement property in Acton where I was met by James. He was very polite and helpful. He showed me the flat, the communal areas, the garden and parking. Even though the flat was not suitable for my needs I would not hesitate in recommending this estate agent .
Kay · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Kay, Thank you for your kind comments regarding James and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHighly recommend this agency!
After a negative experience with another estate agent in the area I was running out of time to find a place for me and my family to live.
Enter Priyesh (director/ my saviour - not an exaggeration) I explained my situation and he immediately offered support and advice. Within less than 10 minutes, I had an appointment to view a very popular property the next morning. At the viewing I met Angelina, who was more than helpful and went above and beyond to ensure the process of me putting an offer in, getting all the references sorted, signing a contract and all the various other legal paperwork was completed within ONE DAY!
The service at this branch is extremely impressive, the staff are efficient, hard working and genuine “people” people. It’s easy to see that they want what’s best for their clients.
Thanks to Priyesh and Angelina, you guys are amazing! If I could give 10 stars 100% I would.
Mona · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Mona, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with our Acton team, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had a great experience with this Estate Agent. Carla was my main point of contact. She was very good at keeping in touch with updates, and was very patient with me throughout the full process. Friendly and professional.
Elena · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Elena, Thank you for taking the time to leave a wonderful 5 star Google review. Carla will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe have had an excellent experience with Carla! Ever helpful, responsive and available. She has surely calmed nerves on both sides during the process, and has made the purchase extremely smooth for us. I would definitely recommend her to anyone looking in the area!
Shyam · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Shyam, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleSo excited to have finally found our first house in Acton - thanks so much Carla we couldn’t have done it without you! In a difficult market, Carla was great to work with - very responsive and available, worked out exactly what we wanted and got us in early to see the right houses which I have no doubt helped us get exactly what we wanted in the end. Highly recommended :)
Anneliese · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Anneliese, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI recently bought my first flat through Robertson Smith and Kempson in Acton.
Dealing with them has been a pleasure. Carla dealt with my purchase and she was always quick to reply, reliable and pushed through the sale quickly.
I would definitely be back in touch with Carla when I look to sell and buy another property.
Highly recommend them as an estate agency.
Thank you.
The · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Thank you for your review, and mentioning your experience with Carla in our RSK Acton office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI usually don’t write reviews but I have to admit I’ve been very impressed with Angelina King professionalism! From the first contact on the phone to the tenancy agreement signature everything went very well. Angelina is available (and always calls back when busy), responsive, precise, knowledgeable and full of energy. I can only recommend her. Thank you.
Frédéric · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Frederic, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleCameron is patient, helpful and always on hand to answer any questions we had, communication was always immediate. Cameron has seen us through all stages of our house purchase and our favourite thing was the fact of him knowing exactly what we were looking for, A fixer upper that will one day be a home to our family. Ed was also very helpful and we would highly recommend RSK to assist you on your house sale/purchase. They also had great care toward the sellers!
Kirsty · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Kirsty, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Acton office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI recently rented a flat with help from Robertson Smith & Kempson Acton. I've had a great working experience with them. I found them to be professional, courteous, and helpful. I was explained in details whenever I had a legal question. Everything has all been sorted out in the shortest amount of time possible without any delay. In total, searching, finding, checking reference and moving in, took less than one week. Last but not least, I would like to express my gratitude to Priyesh and Angelina with whom I have direct contact. Therefore, they are highly recommended if you are looking for a property.
Meghdad · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Meghdad, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
GoogleWe have been in a chat with them looking for a 1 bed flat, explaining our budget. They played a big game, placing 4 views. Three were low-level properties and one was fabulous but the price was 300£ higher than our cap. So we told them that we couldn't achieve the goal but they said the landlord was flexible.
A couple of days after we sent our offer for 200£ less, the agent didn't want even to speak with the landlord about saying was too low, I think that this was very unprofessional, because usually, they show all the offers and then the landlord decides who'll be the tenant. Absolutely a waste of time.
Alan · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Alan, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleCameron was extremely helpful throughout the entire buying process for our first home. He provided us with great service and helped us with everything we needed. RSK are friendly, approachable and very professional. They made a stressful process quite easy. We cannot recommend them highly enough. Thank you very much!
F · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAngelina (Lettings) After exchanging on my residential property I made a quick decision to rent it out with very little notice. Angelina and her team have been positively outstanding with such a quick turnaround renting out my property. Viewings, keeping me updated with the process and extra help needed with whatever question I had. Amazing communication. Angelina‘s Sunny Disposition has made this journey extremely smooth.
Callum (Sales) was totally amazing during the rather stressful process of purchasing my new property. Not an easy time when purchasing a property but Callum made sure to make it a seamless process.
J · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear J Sinclair, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Acton office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI'm a first time buyer and quite honestly had no idea how to navigate the process when we started this journey. Buying a property is a stressful situation but Carla did everything in her power to make things as straightforward as possible. We are nearly at completion date and I'm not sure how we would have gotten here if not for Carla's help. She took time to truly hear what we were looking for and showed us the home we fell in love with. Carla has been very responsive and honest with us during this process and always comes back to us in a timely manner. She always kept us on the loop, has been a great advocate changing solicitors for us, and was always happy to go the extra mile to support us. I can't recommend her services enough and I'm very grateful for all she had done. She's a great asset to RSK and has instilled confidence in their services should I ever need them again.
Teresa · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Teresa,Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Acton office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI was impressed by Angelina at RSK Acton from our first meeting. She came out from behind her desk and sat next to me on a sofa to discuss the type of property I needed for my family and the location we wanted. She understood that our new home had to be suitable for two cats and be close to my son’s school and never tried to persuade us to deviate.
Angelina swiftly organised a viewing of a property that fit the bill perfectly. Throughout she has been professional, courteous, helpful and friendly. Her communication skills were especially impressive, keeping us well informed of any developments as they emerged.
Our move went as smoothly as any move can. I can highly recommend Angelina and the RSK Acton team.
Marilyn · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Marilyn Rust, Thank you for taking the time to leave a wonderful 5 star Google review. Angelina will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe didn’t end up renting through this agency but I had to leave a review for Angelina! Hands down the most amazing agent I’ve dealt so far! She was really helpful with all my requirements and she made sure our requests for the property we were going with were met to the fullest! She kept me updated throughout the days of waiting for the decision! Who ever gets to work with her, will be in really good hands!
Afroditi · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Afroditi, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Acton office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleCarla has been amazing helping us buy our first flat. She was very responsive and did an incredible job coordinating all 4 sides of the transaction (i.e., seller, sellers solicitor, buyer, buyers solicitor). Carla also did a great job of being our sounding board and was quick to escalate road blocks when needed. I can highly recommend Carla for anyone looking to buy a flat/house in the Acton area.
Sean · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Sean,Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFantastic experience working with RSK. As first-time buyers we had no idea of the process and Carla was really helpful and attentive every step of the way.
It is always a stressful situation but Carla ensured the whole process was as smooth as possible from start to finish. Carla also responded to all our queries very quickly which put our minds at ease, and was instrumental in chasing solicitors creating a working connection between buyers and sellers. I cannot recommend her enough! Thank you so much for helping us buy our first home!
Jorge · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Jorge, It’s great to hear that you have had a brilliant experience with our Acton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI have had a fantastic experience with this Agency. Angelina who dealt with me from the beginning was an absolute blessing to work with. At a time that is usually quite stressful (especially with being very busy at work and pregnant), She was incredibly supportive, patient, followed up with me and encouraged me to go for the place I moved into 2 days ago. The whole process was very smooth and that was because she kept me posted on what was happening, was very thorough, gave me great advice, and was always pleasant on the phone. Couldn't have asked for more working with Angelina. I feel she went above and beyond for us. Thank you again for our new place! Absolutely love it!
Mary-Jane · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Mary-Jane, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Acton office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI am very pleased that we chose RSK (at Acton) for our recent flat sale. I tried other agencies prior to them, and I clearly noticed a change of pace when I changed to RSK. Carla was the person we dealt with on a daily basis, and I have to say she was extremely helpful, easy to talk to, and very professional throughout the entire process. The flat sale turned out to be tricky one for reasons that were beyond the control of the estate agent, but thanks to Carla, everything worked out in the end, and that's very much thanks to her hard work. I highly recommend their service. Many thanks to Carla again!
Thomas · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Thomas, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAfter receiving recommendations and doing my research I decided to go with RSK to rent out my flat. I am 100% certain I made the right choice and as a first time landlord I would recommend their services in a heartbeat. They have been efficient and professional at every stage. Angelina is a joy to work with. Not only is she ultra driven and proactive - I was blown away by how quickly she had people lined up to view the property - she is also kind, considerate and infectiously positive. She continues to put this worrier’s mind at ease and for that I am so grateful.
Kirsty · 15 June 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Kirsty, Thank you for your great 5 star review, and mentioning your experience with Angelina in our Acton office. Kind regards, Sarah Tranter, Customer Relations Team
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