Trusted Agent profile
★★★★★
2,401 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.
2,237
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Showing 2,232 reviews on Google only. Show every review
5/5
GoogleRSK have been so helpful in finding us a new flat, Duncan especially has really helped throughout the whole process and gone above and beyond to ensure we had everything sorted for moving day. Would recommend to anyone looking to move!
Dear Bakacsi,Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI would like to thank the team at RSK for their amazing work, perseverance and patience at finding me tenants for my property. They were always on hand to help, promptly answered any calls I had and went above and beyond. Special thanks to Zark, Anjali, Michaela and Andre - all really superb and I couldn’t recommend highly enough. Thank you all!!
Dear Saba, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat experience, absolutely fantastic consultants! We'd like to say a huge THANK YOU to Zarq and his wonderful colleague who showed us the house (unfortunately I forgot her name, but she was brilliant, honest and so nice), but even the biggest one - to Anjali who led our renting process. Anjali was really patient, very helpful and attentive. Wish all the best to the agency and the guys working there!
Dear Влада, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe've completed today and I thought I'd write a quick review whilst still reflecting on the whole moving process. RSK were totally professional from start to finish! Jonathan, James, Yusuf - you were swift at dealing with the bumps in the road and cajoled the conveyancer when things were not being deal with efficiently. Thoroughly recommended!
Dear Amardeep, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Northfields office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK have looked after me since I discovered them in 2013. Michaela is simply the best letting agent finding the right tenants for the right properties and the best prices for everyone. Maria Gibbs, who manages properties is exceptional. She works with tact, efficiency and intelligence to manage people and properties and discovers practical solutions to situations wherever possible. She is on the ball and up to date and I trust her to look after me. 5 STARS TO MARIA
Dear Z Bennett, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMe and my partner recently we were looking for a new flat. We came across this agency and we had a really positive experience. All the members of the staff are really professional and friendly. They helped us to find the right place. We highly recommend them.
Dear Danilo, It’s great to hear that you have had a brilliant experience with our Northfields office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe've recently found a home to rent through RSK and have been impressed with the whole team from start to finish. Anjali was a lovely and friendly negotiator who introduced us to the perfect property, and her manager Micaela was always available to aid us through the whole process. On our move date our dedicated property manager, Maria, called us to introduce herself and to help us feel welcome in our new home. As somebody who has worked in the industry for over two decades, I was happy to find such a high level of customer service from the whole team. Thank you, all!
Dear Monika, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Northfields office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSo, we met Duncan when it was absolutely crazy to get a house of our specific combination. Duncan went out of his way and put excellent effort to finally find a perfect house for us in a beautiful neighborhood. Not only that he was extremely patient and listened and catered to all our requirements and expectations. Thanks Duncan! Good luck!
Dear Naima, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Northfields office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe had our flat managed by RSK and Maria Gibbs was our primary contact. She has been extremely professional and helped sort a particularly tricky situation with our tenant. Prompt, and a good listener, we would recommend Maria to prospective landlords as well as tenants.
Dear Ramchander,We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Maria, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFrom the very first property viewing Danielle Routledge gave me and my wife first class customer service. Whenever I had a question she was always on hand to answer, I always felt valued and not ‘just another viewer’, but she also knew when to give me space to be able to take in the property for myself (which is something not enough estate agents do btw). RSK clearly have a good employee on their hands and I’d definitely recommend Danielle to anyone interested in viewing RSK properties. You won’t regret it. 👍🏾
Dear Jason, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe team at RSK were really friendly and brilliant through our very drawn out sale process (non-RSK related). Kerry and Jonathan were fully invested in our move, pushing to get it done and updating us regularly. We really appreciate all they did :)
Dear Hannah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI can't thank RSK Agency enough for their exceptional service in helping me find and rent a house in London. Anjali Chopra, the dedicated employee, deserves special recognition for her meticulous attention to detail and unwavering support throughout the tenancy process. From understanding my needs to guiding me through the paperwork, RSK Agency showcased professionalism and reliability. Thanks to them, I am now happily settled in a perfect home. I highly recommend RSK Agency, especially Anjali Chopra, for their remarkable assistance till the very end!
Dear Khodar, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMe and my husband bought our first rental apartment in London with the help of RSK agency. The process was very smooth and Duncan (assigned agent) was very helpful and available to answer our queries proactively. It was a great experience. Thank you Duncan and RSK for the help and support.
Dear Sakina,We really appreciate you taking the time to leave such lovely comments about Duncan. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Northfields team in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMe and my partner were in a time squeeze trying to find a flat to rent. RSK was the fastest and most reliable agency that we were in contact with and they always got back so fast. We were so lucky that we got to have someone as amazing as Anjali managing our request. She found us the perfect flat that ticked all the boxes for a good price and perfect condition. Thank you so much Anjali and RSK!!!!!
Dear Andrea, We really appreciate you taking the time to leave such lovely comments about Anjali. The office will be so pleased to read your 5 star review. Please do not hesitate to contact the RSK team in the future. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleWe bought our first house with the support of this great agency, RSK, our assigned estate agent, has been just great in all phases of the purchase. She was always available, proactive and very responsive, replying to all our queries in a professional yet friendly way. We are really satisfied with the agency, very different to others we had deal before deciding to go with them, and also i would love to thank ,Ethan , as he was the one who's assist us with buying our first property Definitely recommended. you smashed it Ethan .
Dear Walid, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK has managed the rental of my late Aunt's apartment since 2010. Generally speaking the quality of the service has been excellent. Of worth particular mention is the current property manager, Maria Gibbs. Her professionalism, empathy, humour and wise advice have been very much appreciated. Being a landlord at distance can be stressful but knowing there are people like Maria at the end of a phone who can offer support and guidance is a considerable relief. Many, many thanks!
Dear Mark, Thank you for your kind comments regarding Maria and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards,Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Daniel, Thank you for your 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Ali, Thank you for leaving a Google review for our Acton office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Rory, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Ben, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI highly recommend this agency and especially Angelina King who is fantastic. She is professional, attentive, available and super efficient. The whole process of renting an apartment went smoothly and quickly thanks to her. THANKS
Dear Lamia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreatest and most caring people I’ve ever encountered in this industry. Highly recommended in the area.
Dear Charlie, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLovely and kind and helpful specially Angelina king she is adorable I believe that’s the best place to find a home
Thank you for your kind comments regarding the Acton team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
