Trusted Agent profile
★★★★★
2,401 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.
2,237
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Showing 2,232 reviews on Google only. Show every review
5/5
GoogleExcellent service from the team for arranging the viewing and support.
Dear Ganesan, Thank you for taking the time to rate your service with our RSK Northfields office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGood company to deal with. Responsive team and professional.
Dear Gerard, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat Service and very nice people. I have been using them for 28 years!
Dear Patrick, We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleAndre Da Silva was always very helpful, professional and prompt in responding to our queries. Thanks for all your help. Piotr and Rita .
Dear Piotr, It’s great to hear that you have had a brilliant experience with Andre in our Northfields office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally helpful guys. They gave me good advise on he rental market. Thanks team!
Dear Yosdany, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat service on letting. Helpful, responsive, on point. Micaela Baker is a star!!
Dear Mark, Thank you for your review, and mentioning your experience with Micaela in our Northfields office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery nice team and very thorough. Zarq was especially helpful in assisting in getting my 1st flat in the UK sorted!
Dear Stacey, Thank you for your great 5 star review, and mentioning your experience with Zarq in our Northfields office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe’ve been with RSK for 2 years and our property manager, Maria, has been wonderful. Always quick to get things sorted!
Dear Chelsea, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSlick moving experience for a first time renting couple - great help from Zarq, very nice chap also! Thank you for your support :)
Dear Tom, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFriendly, helpful and realistic. Some wonderful small, thoughtful touches. Flowers and a note with phone numbers of contacts. Washing machine soap, spices and so on. They definitely went above and beyond.
Dear Tony, Thank you for taking the time to leave a wonderful 5 star Google review. The team will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDuncan was a pleasure to work with, really efficient and helped our move happen very smoothly.
Dear Ajay, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRecently I move, this agency find me the perfect flat base in my needs, Zarq Khattak was an amazing state agent, helping me each step of the way, I am very thankful for all his hard job, he listen and understanding Robertson Smith & Kempson Northfields At 116 - 118 Northfield Avenue W13 9RT is very recommended as Zarq Khattak Mar Calles Lopez
Dear Mar, Thank you for your kind comments regarding Zarq and the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleKerry Nugara is very attentive and organised. Really helped with the purchase of my property. Always available to chat and fast at sorting issues.
Dea rGary, thank you for taking the time to leave such a great review for Kerry. We are thrilled that you received 5* service. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleMaria is sooo easy and lovely to deal with. Been a tenant for 3 years and no complaints at all about the way queries have been handled and issues sorted. Thank you so much, Maria 🙂💚 Dave
Dear Dave, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleKerry was simply amazing when I was purchasing my property. My solicitors were frustrating slow and difficult but it really helped at how engaging Kerry was to help me exchange.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK was the agency for the house that we are renting currently. Zarq was super helpful and considerate to all our requests and made our paperwork and move in experience super stress free!
Dear Uchil , Thank you for taking the time to leave a wonderful 5 star Google review. Zarq will be thrilled to read your kind comments. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleMaria, has helped me with several issues with my rental property in Brentford Dock which I have been letting out with RSK since 2009. One particular issue springs to mind, I have an issue with my rental property since approx 1995. The vendors of the freehold refuse to accept liability for any damage even thou they paint the ceiling when I complain (only as a goodwill gesture). I have had their RICS certified Surveyor backing up the freeholder it’s not our fault. When Shaz left the agency I was then passed on to Maria. After some time a 3 monthly inspection took place and the Tennant complained again about water entering the ceiling of the property. Maria mentioned this to me, and I informed her of the past trials and tribulations of 25 years ongoing saga with the freeholder. Maria informed me “leave it with me I get it fixed for you”, I laughed yea right. So here we are 6 months later the property is now as good as new with no complaints from the tenant on the last two inspections. Thank you Maria I am endlessly grateful for all the hard work / knowledge / expertise you have shown in resolving my many issues. 5/5 is not good enough for you keep up the good work
Dear Marky, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Maria, and hope we can help again in the future. Kind regards, Sarah Tranter Customer Relations Team
1/5
GoogleDisgusting, didn't even apologise for making us, a family, Homeless. We were led on all the way of more money to pay, Advance rent payed, Deposit payed, agreement signed, then wanted 6 months advance, to then wanting full term, who would have 3 years rent in advance of 52'000. RSK are a disgrace and have heard its happening to many other people. They should be shut down from business.
Dear Darren, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJust recently rented a flat with RSK. Duncan helped to make the whole process easy even though I don’t speak English very well yet - the whole process was clear and smooth, was getting updates for every step. Highly recommend.
Dear Okcaha,Thank you for your kind comments regarding the Northfields team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleGod awful experience booking a viewing with these people. My family and I turned up on time for a viewing. The agent wasn’t there. We rang RSK, Mikayla answered, she attempted to call the agent to no avail. We were then told to just knock on the door and somebody would show us around. We knocked, they said they won’t show us around. Abhorrent experience, Micaela Tong whom we spoke to on the phone was completely unapologetic and suffered from disgusting customer service. A waste of petrol, journeyed over an hour to view a property that we weren’t able to see in the end. Nightmare. Micaela Tong seriously needs retraining, ideally a different job.
Dear Franklin, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMaria and her colleagues at Ealing Broadway have gone over and beyond to assist with our rentals over the last six years. Their professionalism and knowledge is exceptional. We highly recommend RSK.
Dear Christine, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
5/5
GoogleRSK helped us sell our previous house and buy our current one. Being in the middle of the chain we really valued Kerry’s calm advice and proactive approach as she helped navigate us through the process smoothly.
Dear Jonathan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards,Sarah Tranter, Customer Relations Team
4/5
GoogleEthan and Jonathan were very organised and helped us get from offer to completion in a record time in order to meet our mortgage deadline. They helped us chase all parties in which is ordinarily a very slow process to boost efficiency all round and used their in depth knowledge of the process to help new newbies navigate their first property purchase! This would have been a 5* review if we had more communication/transparency during the offer process however this may have been due to the jubilee bank holiday weekend and multiple counter-parties asking for updates at a very tense time for all. In the end, we purchased our dream house and have two very helpful and knowledgable estate agents to thank! I would recommend RSK for people looking for houses in Hanwell / West Ealing as they always also had the best selection.
Dear Gurjit, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Northfields office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHave rented a flat in UK for the first time and with RSK it was possible and with no major problems. Duncan was really helpful and professional, responding to all queries quickly.
Dear Marta, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
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The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
