Trusted Agent profile
★★★★★
2,401 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.
2,237
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Showing 2,232 reviews on Google only. Show every review
5/5
GoogleAbout Mr. Bailey Mansell, he was quite fast to prepare the renewal contract. And he provided the contract including my request precisely, which is to include the business break with 3 months prior notice. In the past it took some time to include it.
Dear Shirakawa, thank you for your kind words regarding Bailey. He will be so please to read your comments. We wish you all the best. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleZarq is very supportive and he helped me a lot to find and rent a 2 bed room apartment, he always informs me with the updates. Very smooth and good service.
Dear Mohamed, Thank you for your great 5 star review, and mentioning your experience with Zarq in our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery happy with the support we received from Zarq during our property search. Always quick to answer and kept us updated throughout. Another great experience with RSK!
Dear Luis, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGina was really helpful and quick in her replies. She helped us to get the house we really liked guiding us to place the best offer! Thank you Gina
Dear Laura, We really appreciate you taking the time to leave such lovely comments about Gina. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Ealing team in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFrom our offer acceptance through to completion and moving in day, nothing was too much trouble and the support and advice from Michael at RSK Ealing on removal firms, chasing solicitors etc. was invaluable
Dear Jim, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery good customer service from Usmaan who has been assisting us with our new rental property. Very prompt answering our queries and getting back quickly with updates. Much appreciated.
Dear Lidia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWould like to say thanks to Duncan for all of his help with mine and my partners first rental agreement in London. Quick and efficient which suited both us and the landlord.
Dear Hannah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI just want to thank Ealing branch and especially Gina for going above and beyond to help me find a property. Gina was so lovely and helpful, nothing was too much for her and she followed up with me every step of the way to ensure I secured a property that I liked. Thank you again Gina!
Dear Sabrina, It’s great to hear that you have had a brilliant experience with our Ealing office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK couldn't have been more helpful with finding us a short term rental. Staff were efficient and friendly and went over and above. Would definitely use their services again
Dear Gill, Thank you for your kind comments regarding the Ealing team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe agent Zarq has been extremely helpful throughout very stressful times of moving. He is very responsive and answered to every call. We were very lucky to have him was our agent.
Dear Zoe, Thank you for taking the time to leave a lovely review regarding Zarq. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI highly recommend RSK Ealing👍 We are a family of four plus a doggy, we thought it’s going to be a nightmare to find a house after the lockdown, but it was so easy with them. We just renewed our tenancy after two years, thank you Bailey for your help! …
Dear Jon, It’s great to hear that you have had a brilliant experience with our Ealing office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe really enjoyed working with Natalie Arendt-Turnbull. She zeroed in on our priorities for a home and quickly found us properties that met our match. Really appreciated her personalized attention while we searched for a home in Ealing.
Dear Harmony, Thank you for your great 5 star review, and mentioning your experience with Natalie in our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMe and my husband had a really good experience whit Gina , we viewed 2 studios, she was so kind to take us from an apartment to another, really fast answering at all my emails , and request accepted so fast! Really happy !
Dear Nina, Thank you for your review, and mentioning your experience with Gina in our Ealing office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe used RSK to sell our Ealing Broadway property. They managed to find us suitable buyers reasonably quickly. Michael Shaw was great and helped us manage the process throughout.
Dear Olenka, It’s great to hear that you have had a brilliant experience with our Ealing office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWhere do I start....Natalie was amazing, she helped each step of the way and she has been patient and kind. I am thankful to have Natalie complete my property. … More
Dear Na'quelle, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK lettings team helped us find tenants really quickly for my mother in law’s property. Gina and Natalie were great in getting all the checks completed and contracts signed.
Dear Nikki, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDuncan Pinder provided fantastic service to let out our flat. He is extremely professional and very communicative. He has been very helpful and made the process run very smoothly.
Dear Melissa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe’ve had a great experience of finding and securing a rental property through RSK. Our main contacts, Duncan & Altin, have been extremely helpful and pleasant, along with all other members of the team! Thank you :)
Dear Tilly, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Ealing office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI've recently had the pleasure of working with Shaniyah regarding my move to the area. Shaniyah was extremely diligent and provided great communication regarding process updates. The company provided a very friendly and welcoming service, and I would definitely recommend. Thanks Shaniyah!
Dear Verity, Thank you for taking the time to leave such a great review for Shaniyah, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI had a very good experience with RSK Northfileds branch. They had a good selection of properties for sale and understood what would be of interest. Kerry was calm, patient and helpful throughout the process and dealt with any questions promptly to keep things moving and running as smoothly as possible in the circumstances.
Thank you for taking the time to leave such a great review. I will ensure your comments are passed onto the team. Kind regards Sarah Tranter Custromer Relations Team
5/5
GoogleHad a great experience with RSK Ealing, they were very helpful in providing us with many options of places that fit our requirements and the process of going through the lettings hub online to sign documents was easy as well. This meant it fit around our own schedules and not around the companies! Would highly recommend it.
Dear Poppy, It’s great to hear that you have had a brilliant experience with our Ealing office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleNatalie at RSK was great in ensuring mine and my boyfriends process to renting was smooth and stress free. She listened to our must haves and fully delivered. Thank you Natalie.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have found working with RSK an excellent experience with well informed and pro active and professional staff. I have been working with Gina Cannon on the re-letting of my flat and she has been exemplary.
Dear Tony, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJust had a viewing with Shaniyah, very lovely lady and she made me feel so comfortable. Even bothered to give me a lift which is a rarity with agents these days. I will be making an offer, what a lovely experience. Would recommend RSK Ealing !
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
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The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
