Trusted Agent profile
★★★★★
2,401 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.
2,237
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Showing 2,232 reviews on Google only. Show every review
5/5
GoogleThanks to Michael Mott for helping us sort out our new flat. Was great help with getting everything sorted. Thanks again.
Dear Muhammad, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad a really good experience working with Shaniyah, She has been very helpful.
Dear Nizar, Thank you for taking the time to leave a wonderful 5 star Google review. Shaniyah will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleNatalie has been very helpful during the whole process and we have successfully rent the perfect house
Dear Michelle, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleNatalie was helpful and patient with us and we found a lovely flat with RSK within our budget
Dear Natalie, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHave worked with them for many years, as a buyer, seller and landlord. Very friendly and helpful team, competitive rates, and great local market knowledge.
Dear Ian,Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad a great experience with Robertson Smith & Kempson, super helpful and Natalie was great from the start. Very happy and would definitely use again!
Dear Jordan, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAndre was amazingly professional. He took the time to listen and understand my needs. I would definitely do business with them in the near future.
Dear Luis, Thank you for your great 5 star review, and mentioning your experience with Andre in our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleShaniyah Temple was very helpful and made a concerted effort to help us through the viewing, offer and referencing processes. Thanks for all your help! Matt & Verity
Dear Matt, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIt's been great having Duncan from RSK to help sort my lettings out. He's responsive and very nice to work with.
Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
5/5
GoogleWe just rented a property for one of my clients who just relocated to the UK, and Shaniyah and Gina have been very helpful and quick to things out.
Dear Rebeca, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Ealing office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleI would not suggest using this agency for any landlord. No support provided. They sent an "end of tenancy" agreement without confirming and without any communication. When called the agency nobody was there to support me. Terrible experience
Dear Paolo Giacomelli, I am concerned to read your comments and have passed them to the Director. I am sorry your experience with us has not been as we would have expected and someone shall be in touch with you shortly. Please do not hesitate to contact us again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleNatalie from RSK helped me and my partner to secure the rental property and meet the landlord. Very helpful team.
Dear Zoon, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRobertson Smith & Kempson at Ealing Broadway help us to end the deal smoothly for buying our property. Thank you for Domnick and his colleagues' effort!
Dear G Siu Siu Tan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThank you Natalie for the amazing service and showing us our new home. Friendly and she went above and beyond to assist us in finding us our perfect rental.
Dear Kate, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleA very positive experience with RSK. I would highly recommend Gina who was very helpful through out the process and made it so easy to arrange viewings, even late in the evenings.
Dear Vinod, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad a great experience. Gina gave me the Property tour and than further assisted by zarq during the paper work and helped me To find the right property for me to Move in.
Dear Joshua, Thank you for your kind comments regarding Gina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBailey Mansell, excellent letting service - always up to date with ensuring tenants and landlord meeting their obligations. Re-assuring to know RSK are managing my rental property.PositiveResponsiveness, Quality, Professionalism, Value
Dear Ian,Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Ealing office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAs part of my flat rental search, RS&K was tremendously helpful in helping me understand the local market with good advice and arranging property viewings. A huge thanks to Duncan for assisting me here!
Dear Joseph, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGina handled my flat search with great care and found me a flat I really liked. I thank the agents for a great service!
Dear Richardo, Thank you for your kind comments regarding the Ealing team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBeen really happy with the service from RSK Ealing. Great knowledge of the market, both sales and lettings and a smooth process finding and contracting with our great tenant!
Dear Ben, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI was lucky enough to work with Duncan - who was exemplary in his knowledge of the area, the house itself and his patience with us. Looking forward to working with RSK going forwards
Dear Matt, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK is a well performing agency. As a landlord, I've found their lettings department (Daisy Wills in particular) to be proactive, knowledgeable and very pleasant to deal with. I recommend RSK wholeheartedly.
Dear Paul, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Manager
5/5
GoogleI had the support of Duncan Pinder for my house search and i really appreciated his availability, flexibility kindness and the accurracy with regard to the type of property suggested. it was a very appreciated experience.
Dear Bekkat, We really appreciate you taking the time to leave such lovely comments about Duncan. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleNatalie was super helpful with our flat hunt. She was quick to find us a place which suits us despite the current housing situation.
Dear Veselin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
