★★★★★ 5/5
GoogleI had a fantastic experience working with Robertson Smith & Kempson Ealing Estate Agents. The team was extremely knowledgeable and professional, offering expert advice every step of the way. From the initial consultation to the closing of the deal, I was confident in their ability to handle all aspects of the process with ease. Their communication was excellent, always keeping me informed and up to date on any developments. I appreciated their attention to detail and dedication to finding the ideal property that met all of my requirements. Overall, I strongly recommend Robertson Smith & Kempson Ealing Estate Agents to anyone looking for a top-tier real estate team.
KHINDA · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Sukhdeep, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAMAZING service and a very welcoming crew… Mr. Zarq Khattak is absolutely wonderful, professional and helpful… My thanks to him and his colleagues.
Abdullaziz · 21 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Abdullaziz, We appreciate you taking the time to leave a great review regarding your experience with Zarq, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI strongly recommend RSK as I had a wonderful experience buying my first rental property and special thanks to usmaan he guided us throughout the process
MYRUN · 21 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Myrun, We appreciate you taking the time to leave a great review regarding your experience with the Ealing team, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 4/5
GoogleAfter a few teething problems with RSK, things are going smoothly with a new tenant in place and RSK are on hand with any problems that i have had since signing up with them and a special mention to Altin, thanks.
John · 21 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear John, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRSK and Shaniyah were great with helping us find a flat. They were always very friendly and quick at getting everything sorted!
Bronwyn · 21 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Bronwyn, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRSK have been a pleasure to deal with during my property search. Joe in particular was a really helpful, knowledgeable and friendly person. I would highly recommend.
Nicola · 21 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Nicola, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe were assisted by Shaniyah as tenants moving to London who was professional and very helpful. RSK we accomodating and allowed us to view properties online as we couldn't travel.
James · 21 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear James, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Amit · 20 August 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Amit, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
FingazFT · 20 August 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear FingazFT, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service
Michael · 20 August 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Michael, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a review . Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleVery helpful, prompt and professional
Martha · 20 August 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Martha, Thank you for your wonderful 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleBailey always very attentive and helpful with us.
Rafaela · 20 August 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Rafaela, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleDanielle has been extremely helpful in getting us our house and informing us on the next steps and what information we need to provide. The communication was constant. Couldn’t recommend enough.
Elisha · 20 August 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Elisha, We appreciate you taking the time to leave a great review regarding your experience with Danielle, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThe team of Robertson Smith & kempsons of Northfields have been excellent in helping me to let my flat .
Duncan,Micaela and Anjali very professional,efficient and patient.
I will definitely recommend this agency to everyone.
Simona · 20 August 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Simona, Thank you for your kind comments regarding the Northfields team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleOkay, let's start from the beginning. Since we started applying for a rental apartment, Daniella was with us from the very beginning. The best agent in London. My English is not the best and she helped us anyway, despite the difficulties on my part. Whatever I asked for, she always helped me, and it was really thanks to her that we were able to rent an apartment. I recommend it with all my heart Danielle You won't find a better agent in London!
Adam · 20 August 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Adam, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleSelina Singh took over the oversight of my property sale at a time when I felt communication with RSK had been poor. She patiently guided through a protracted and often frustrating transaction, kept me well informed of developments and eventually managed to close the sale. A job well done and I am grateful for her help.
Julian · 20 August 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Julian, It’s great to hear that you have had a brilliant experience with Selina in our Northfields office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI was working as a proxy for some friends of mine who have a 3 month assignment in London. They live in California and have a toddler, so I had a very specific list of requirements. RSK actually reached out to us having heard through someone about our requirements. Luckily they had just the property. They were able to show it to me the next day as well as communicate specific needs and questions to the landlord. Our answers were given within 24 hours. Not only were they quick, but efficient, kind, helpful, and understanding of the intricacies of the situation. They worked with us and we were able to secure something that really benefited everyone in the long run, but mostly my friends. It is clear that they really care about their relationships with landlords as this was the smoothest interaction I have ever had with a realtor. Thanks so much Danielle!!!
Kristen · 20 August 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Kristen, We really appreciate you taking the time to leave such lovely comments about the RSK Northfields team. They will be delighted to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoe was extremely helpful with our search. Many thanks.
James · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear James, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleHighly recommended! Great customer service by Joe in Lettings who was professional, accommodating and really helped our search.
Alain · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Alain, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAgent James M . followed my purchase as a first time buyer and help me a lot during the whole procedure .
Really grateful for being always available to answer any of my questions .
Federico · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Federico, We are delighted that you had a great experience with James and the Acton office. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoe was very professional, helpful and a very likeable guy when dealing with one of my properties which came available to rent. Great tenants have moved in! Thank you Joe
Paolo · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Paolo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoe was really helpful in my search for a new flat and tailored the viewings to what I wanted. Ultimately found another property elsewhere, but would definitely recommend Joe and the estate agent team.
Jess · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Jess, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWould highly recommend RS&K. They were very helpful, accommodating and made our move stress free. Joe in lettings helped us with our search. He was extremely professional, yet friendly.
Maggie · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Maggie, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHello Angelina,
Thank you for the quick of this afternoon. I know you were rushing dealing other clients.
I am so sorry that I missed the opportunity of those flats that you had available. Now I am feeling very regretful, because it was clearly the best opportunity for me to pick one if them so I can move in by the 10th or so of September 2023.
I should not have listened to my mum in the first place. Especially after you explained to me that sharing with others would a very bad idea as suggested by my mum. I suppose that my mum suggesting that was coming from a good place, but she would not have understand the true reality in practice.
So please I am willing to go back to my original idea to look for my own one bedroom flat. So please let me know as soon something comes up. So I can move in even before the 10th of September 2023.
Yes Angelina, what i said as compliments are very true about your personality, I am very sure, that, you may have noticed yourself the way most of your clients relate to you. Mainly because of the way they feel that you understand them, and taking their requests into consideration. And also of the way you approach your work compassion. Which explains why clients who call your office tend to ask to speak to you mostly, compared to your other colleagues. They may be good too, but your personality and the way your approach your job with client does make a difference indeed.
Thank you again and do have a good evening.
Please do let me know as very soon as you so I know that I have a place to go to by the end of month of August or beginning of September 2023.
Many thank you in advance.
Francis.
Francis · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 14 June 2024
Dear Francis, Thank you for taking the time to leave a wonderful 5 star Google review. Angelina will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
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