Robertson Smith and Kempson estate agents in London

★★★★★ 5/5

Google

The team at RSK were incredible letting my property. One tenant was out and the next one was in just two weeks later. They put in so much work to make that happen. Tarq in particular was a total star and sorted everything out for me.

Lil · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

Google

The worst experience of my life. We are a family recently moved from Spain, we found a wonderful house advertised by RSK Ealing agents, and after saying yes it all turned into a nightmare. Their staff insisted and urged us to pay the full deposit immediately and sign the contract within 24 hours after we paid the booking fee. After a week waiting for the contract to be returned with all the signatures, and several emails asking about the delay in receiving it, the owner decided to back up and refused to sign the contract. From that moment it took us 1 MONTH to recover the money (not all of them since currency exchange rates applied, although the cancellation of the contract was not our fault). Communication was always murky, the agent did not follow the regular property rental process, avoiding answering relevant questions via email, and what's more, we never got a clear reason why our money was being held all this time, or information . about where it was saved. Their lack of professionalism was visible throughout the process. I have lived in several countries and different continents, and this is the first time that I have come across a so-called "well-known" firm acting as perfect scammers. My experience was absolutely disappointing and I would never recommend their services.

Hellen · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

While I don't ever leave reviews for letting agencies, here goes - While we have been in contact with RS&K for a while, no other agent has been as accomodating as Usmaan, he has been exceptional and willing to go that extra mile and out of his way to make sure everything goes as smoothly as possible, he is the only agent at the moment who really seems to be making an effort to help us find a place we really like. While we haven't found one yet, for once, with Usmaan, it seems possible. Thanks RS&K and big thanks to Usmaan.

Martynas · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

My partner and I had been struggling to find a suitable flat in the Ealing area for roughly a month. We had met with several agencies that were snippy or rude, and felt a bit lost on what to do when I impromptu made a booking to view a flat listed with RSK and I'm glad we did! The whole process was made easy by how communicative the team is there. We were kept in the loop every step of the way via Andre, who helped arranged everything for us. We're now moved in and getting settled into our new place and it wouldn't have been possible with him! If you're looking for a reliable, respective, and communicative estate agency I urge you to enquire with RSK and Andre.

Jaiden · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Gina is a one of the best agents out there. She went above-and-beyond for my wife and I in seeking just-the-right flat to let. She cared deeply about finding a situation that worked with our immigration status and flat wants. She spent a sizeable amount of time showing us various flats that suited us and fought hard for the one we wanted most (we were accepted!). Gina is incredibly reliable, communicative, and detail-oriented. From alerting us the moment a landlord listed a property with RSK to going the extra mile in ensuring our references passed, she was fantastic. Look no further - no one is better than Gina.

Will · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Duncan from RSK Ealing has been a pleasure to work with. Throughout the process he has been transparent, patient and understanding of our situation - thank you! I met a few of the other agents when I visited the branch to submit a few documents, they were equally professional and helpful. I look forward to moving into my new property in the new year!

Oliver · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

I attended a viewing this evening and had a really friendly experience with Gina. She was welcoming and knowledgeable about the property. When I had questions, she gave a thorough explanation. This was the best viewing I’ve ever experienced and I will definitely be coming back for more. I can’t wait to see her again for the next time I want to add to my portfolio of exclusive properties. In the infamous and wise words of the one and only Professor R. Hagrid, “Yer a wizard, Gina!”

Alison · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

We had a very positive experience with Michael at RSK who assisted us with the sale of our property. We received good useful advice without any pressure. All of which really helped with the sale. We were kept reguarly informed and guided where necessary. I reviewed a number of agents in Ealing before selecting RSK and feel that we made the right choice.

Ross · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Thank you to the RSK team for making the letting process as simple as possible. A special thank you to Shaniyah and Michael Mott for their professionalism and hard work in getting my property let out in a such a short space of time. I would definitely recommend RSK to other landlords who want peace of mind that their property is in good hands.

Amar · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Recent rented a flat from RSK, and the experience was smooth and efficient. Gina was great! provided great service and dealt with issues quickly. Would definitely use this agency again.

Asad · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

RSK managed to assist me with finding an apartment in Ealing during what seems to be one of the craziest times on the estate market (September 2022). They have taken into consideration my feedback on previous home finding options, understood my priorities and suggested further properties accounting for that. Special thanks to Duncan for the dedication and swift reaction time to any queries I had, which helped me a lot through all the steps of the process: from putting down an offer to the landlord on a weekend to preparing and signing the Tenancy agreement with all the necessary conditions in just several days time.

Николай · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Although I did not end up renting with Robertson Smith and Kempson Ealing in the end, they were a massive help in my property search. In particular Natalie was very kind, helpful and professional and kept in regular contact when new properties that met our criteria became available. I would definitely come back if looking to rent somewhere in the future.

Jessie · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Amazing service from Natalie, first contact to a rental agreement in a week as a tenant. At the current craziness going on in the market, we are very impressed. Nice, swift, accommodative and very professional. Can't wait to move into our new home. Thank you!

Gabor · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

I had the pleasure of working with Michael Mott who made moving, at a very stressful time in my life, so straight forward and calm. Highly professional and responsive with all queries I had. He helped facilitate a very swift move in date which made the whole process feel seemless and efficient. I would highly recommend RSK to anyone looking to find a home quickly and in a stress free manner.

Jessica · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

I had strange encounter with Natalie Turnbull from Ealing office as she was the first real agent that I met when I have started my search for property and by coincidence she was the last. Throughout two weeks she helped me find the property that suites my requirements. I really appreciate the help during the whole process. I really recommend her for my colleagues who are searching for property.

Bashir · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

I have used RSK for a second rental period now for my townhouse. They efficiently found professional tenants within 2 weeks or so. Very pleased with their service. Both Duncan and Gina were a pleasure to deal with.

Sam · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Gina at RSK was very diligent and professional in handling the entire referencing and tenanting process for our property this year. We also appreciate her timely assistance in offering quality service contacts for the works that needed to be undertaken by us at our property before being able to re-let it. All in all, it was a good experience dealing with RSK...thank you Gina!

Cherag · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

RSK have been a great help in finding us somewhere to live for 2023. They quickly understood our needs and were able to offer nice and unique properties in the exact areas we wee looking in. Gina has been tremendous and kept us in the loop every step of the way. Even with the market being so fast paced at the moment, Gina always had a plan B! A great team to work with.

Tom · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 4/5

Google

We were relocating from Asia and found Natalie very responsive. She demonstarted the ability to understand our needs and follow-up on a regular basis. A very pleasant and articulate individual and we would definitely recommend her. We didn't close any property with them so wouldn't be able to comment on the end to end experience. RSK as a team was definitely better than many other estate agencies that we dealt with. Great going 👏

Satyen · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

While I am currently in the process of searching for a new flat, I wanted to take a moment to share my thoughts on RSK - in particular, Ruxana. From the very first conversation I had with Ruxana, I was struck by her warm and positive demeanor. Often, when dealing with agents, you can feel like just another transaction, a result of their busy schedules. However, Ruxana sets herself apart by genuinely wanting to understand you as an individual. She took the time to listen and truly grasp my requirements, preferences, and financial limits. What distinguishes Ruxana from other agents I've encountered is her unwavering positivity, empathy, and understanding. The process of finding a new apartment can be incredibly stressful, and I've sometimes felt guilty for potentially wasting an agent's time if a property doesn't match my needs. Ruxana consistently reassures me not to worry, to maintain a positive outlook, and reminds me that the right opportunity will arise. She emphasizes the value of exploring properties even if they don't meet all criteria, as it helps in refining priorities. In fact, Ruxana's support goes beyond real estate; her encouragement and guidance almost make her seem like a mentor for mental well-being! Even when suitable properties weren't available, Ruxana would proactively reach out, ensuring I never felt forgotten. This level of attentiveness is truly beneficial, as it's often unclear whether the absence of options is due to availability or oversight. It's abundantly clear that Ruxana 's utmost priority is to ensure my complete satisfaction and comfort throughout this flat search. Her proactive approach, including scouting potential options, scheduling viewings, and accompanying me during showings, underscores her dedication to finding the perfect match. Here's to hoping that a suitable property comes along soon, as the quality of RSK's staff, demonstrated by Ruxana, suggests that this agency must pride itself on quality.

Kate · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

I have used RSK as my sole letting agent in Ealing and Acton for over 10 years now. They have always offered a first class and v. professional service. Natalie found me some new tenants very quickly and has been amazingly helpful throughout the whole process; nothing has been too much trouble. Would highly recommend to anyone looking to rent in Ealing.

Sebastian · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Typically, I’m not the guy to come to message boards & write reviews. But, in this case, I had to make the exception and let others know what a great experience I’ve had with RSK Tenancy Management. I recently took over property ownership from my mother, who worked with RSK Management for several years & was very satisfied with them. RSK have made this whole transaction very seamless & straightforward. Many things needed to be done, still working on a few, but the experienced team at RSK coordinated, and organized everything that needed to be done, i.e. Licensing, EICR etc. I’ve had the pleasure of working with a sharp, super smart, young gentleman at RSK, named Bailey M., wise beyond his years! He has stayed on top of EVERYTHING for me, with great communication. To sum it up and close, really pleased with RSK Tenancy Management and their knowledge, experience and expertise. My property, I know is in great hands. Bailey, been a pleasure working with you, & keep up the great work! Definitely going places buddy👌. David G. (New York, NY)

David · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

I had a very positive experience overall. Natalie helped me tour the property on Inglis Road and she has been super helpful in helping me secure the property. . I was assisted by Duncan during the letting process and from the first moment he was very attentive and quick in providing the service. Hoping to move in soon. I just want to say a massive thank you to everyone at Robertson Smith & Kempson especially Natalie and Duncan.

Akshdeep · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

RSK have been keen to market my 2 bed flat for sometime. Having given them the opportunity, they visited the property and saw past the damage caused by previous tenants. With my promise of refurbishment, they quickly found a quality tenant at a good rental and kept the communication flow going with said tenant as my return slipped, still keeping the tenant interested. So far, the tenant has been in 5 days, and I will update further on property management at a later date. Very professional and personable thus far, and I look forward to proactive communication in the coming months.

Orinocho · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)