5/5
Rating only, no written review.
Agent replied · 23 August 2024
Dear Sonila, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
Trusted Agent profile
★★★★★
2,401 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.
2,237
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Showing 2,232 reviews on Google only. Show every review
5/5
Rating only, no written review.
Dear Sonila, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Rating only, no written review.
Dear Chris, Thank you for taking the time to rate your service with our Hanwell office. Kind regards, Sarah Tranter , Customer Relations Team
5/5
Rating only, no written review.
Dear Mark, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Great Great Team specially MARC
Dear Pan, hank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Brilliant service from start to finish!
Dear Lorin, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
James was very helpful and professional. Very happy with his support and expertise.
Dear Marijana, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
I dealt with Marc who was incredibly helpful, very responsive and kept the sale going through smoothly. Professional service and very friendly, great experience! Thank you
Dear Fatima, Thank you for taking the time to leave a wonderful 5 star Google review. Marc will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Had been some real estate around Hanwell, greenford and ealing for property with competitive price. The services which i received from there knowledgeable staff make me comfortable enough to do business with this company.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Selina Singh our agent was one the most welcoming, friendly, kind and professional individuals that I ever worked with. Very helpful and easy to communicate and trustworthy. Thanks Selina for all your helps.
Dear Ehsan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
A very professional business that we have used whilst searching for properties in Hanwell. They are also very community focused and have often sponsored and supported our local street party and Hobbayne Primary School’s PTA events.PositiveQuality, Professionalism
Dear Felicity We are thrilled to hear that you are pleased with the service you have received from our Hanwell office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Sold our flat in West Ealing. Michael Shaw at Hanwell RSK was very proactive and a pleasure to deal with. Highly recommended.
Dear Scott, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Selina was extremely professional and helpful in processing the sale of my father-in-law's house. We were in the middle of the chain so it was quite a long and complex process but Selina made it feel all under control and manageable.
Dear Melissa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Finding a place to call abode was a nightmare - until James sorted me out. James is professional, helpful and always available to answer my questions. After my amazing experience with the team, I would strongly recommend RSK Hanwell!
Dear Anastasia, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
We sold out flat through RSK and couldn’t have been happier. They got a lot of viewings and we were under offer at over asking price pretty quickly. Would recommend
Dear Steve, Thank you for your lovely 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Highly recommended agency, especially Oisin Twomey. It was always pleasant to talk to him, very helpful in arranging reviews to the properties that suits our criterias. During the viewings, he was very professional, friendly, informative and giving us trustworthy suggestions, knowing the area and property very well. We are very glad to have such a helpful and client focused agent.
Dear Xin, Thank you for taking the time to leave us a 5 star review for Oisin. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter Customer Relations Team
5/5
I have been dealing with Oisin throughout my property search and I have found him to be very professional and well informed about both the Hanwell area and the property market. Oisin is very personable and always makes a real effort to maintain good communication with his clients and to ensure that he puts forward properties that would best meet their needs. I highly recommend Oisin and would not hesitate to deal with him again in future.
Dear Noelia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
A big thank you to Selina Singh, one of the nicest estate agents I have ever dealt with. She kept in communication with the family during the process, with updates and ensure the family made it into their new home in time for Christmas. Thank you again for being so kind and cooperative.
Dear Aws, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
4/5
Generally good experience Got 10 viewings within a month Eventual buyer was on their contacts list.Good communication with the agent meant that issues with the buyer could be resolved quickly.
Dear Adrian, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you are happy with our service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
We had a great experience with Marc getting our first home. Marc is extremely helpful and guided us through the whole process. The agent is very responsive and responsible. Highly recommended.
Dear N. David, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
James, Marc and Yasmin in the Hanwell office were warm, helpful and professional throughout the process of selling our flat. They were all knowledgable and efficient, and James in particular went above and beyond on several occasions to make the transition as smooth as possible for us. Thank you!
Dear Abigail, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Hanwell office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Highly recommended with 5 stars. Great estate agents(especially Marc & Paul), patience, nice communication and very helpful throughout the transaction process. Definitely looking forward to future cooperation. Thanks so much.
Dear Remy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
4/5
Superior service to their competitors by far. We dealt with almost all the agents throughout our search and were pleased with Oisín in particular who was always really nice and listened carefully to our requirements, resulting in him showing us our current home.
Dear Soizic, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Have rented my property out with RSK for over 12 years and they were brilliant so didn’t hesitate to use them to sell. They were professional and always kept me in the loop. The conveyancing process is not the quickest but they managed my frustrations and special thanks to Marc and Paul.
Dear Carmel, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Hanwell office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
We’ve had a lot of ‘experiences’ in the past with estate agent and honestly they’ve all pretty much been negative. So we weren’t particularly looking forward to dealing with RSK especially as we were the buyer. However I have to admit Robertson Smith Kempson have been excellent throughout. The woman who showed us around the house (can’t remember her name) was on time and answered all our questions. She wasn’t pushy or tried any of the clichéd sales techniques. She even took time out of her lunch break to let us come back on the same day and take one final look around which resulted in us putting our offer in. From then on James Merceron was our main point of contact and he was fantastic throughout. Almost always available to take our calls and if he wasn’t available he'd always call back within the hour. He had a friendly band direct approach on the phone and was always eager to help. His communication skills and ability to liaise with us, the seller and both solicitors whilst remaining professional and level headed through the whole process helped make our purchase as stress free and as prompt as possible. We felt that James and the rest of the team were 100% dedicated to simply getting our purchase completed. Would definitely recommend!
Dear Gary, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Hanwell, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
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The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.