Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

★★★★★ Excellent

2,401 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,237

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,232 reviews on Google only. Show every review

5/5

Google

I had a very positive experience working with Robertson Smith & Kempson estate agency based in Ealing. It is also important to mention, that I have been with RSK for over 18 years now! This time, I had a pleasure to work with a new team, mainly with Gina, Altin and Bailey. The persons I worked with were very pleasant, knowledgeable and professional. Their communication was brilliant and their responses to my emails were swift, without any delays! From the initial marketing of my property to the completion of the contract, all was done very quickly and with great confidence. I would definitely recommend RSK based in Ealing to anybody who is a Landlord/Landlady and planning to market their property.

Mariola · 28 September 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Mariola, Thank you for your kind comments regarding the Ealing team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

RSK helped secure my student house and made the process so much easier, especially Altin!

Allie · 20 September 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Allie, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Our agent Usmaan was an absolute pleasure to work with , he made the entire process seamless and strees free

Marcel · 20 September 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Marcel, Thank you for taking the time to leave a wonderful 5 star Google review. Usmaan will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Everyone was really helpful, especially wanted to thank Usmaan for going the extra mile. All our queries were dealt with quickly and efficiently.

Ian · 20 September 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Ian, Thank you for taking the time to rate your service with our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Gina was of great help and always available for any of our enquires before moving to our flat. Very pleased with the attention!

Roberta · 20 September 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Roberta, Thank you for taking the time to leave a wonderful 5 star Google review. Gina will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Ruxana at the Ealing branch was brilliant. From the first conversation she really took time to understand what I was looking for. At the first viewing she organised 2 more immediately. Her friendliness and professionalism was a breath of fresh air! Thanks Ruxana!

Camilla · 20 September 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Camilla, Thank you for your kind comments regarding the Ealing team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Very friendly and knowledgeable service and Usmaan made a real effort to help us reach an agreement with the landlord that everyone was happy with. Moving house is always stressful but it helps to have someone who genuinely wants to help.

Sarah · 20 September 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Sarah, Thank you for taking the time to leave a wonderful 5 star Google review. Usmaan will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Being new to the rental scene, I very much appreciated the support and flexibility offered by RSK and in particular Usmaan who was very professional and ensured I secured a property that met my requirements exactly. I highly recommend this estate agent if you are looking for a property in the Ealing area.

Omara · 20 September 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Omara, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

While I am currently in the process of searching for a new flat, I wanted to take a moment to share my thoughts on RSK - in particular, Ruxana. From the very first conversation I had with Ruxana, I was struck by her warm and positive … More

Kay · 20 September 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Kay W, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us … More

4/5

Google

My experience with RSK, more specifically with Gina was very transparent and helpful. She made the whole process very simple which my partner and I found so helpful. We still have work to do with the flat but that will be a breeze! Thanks again.

KB-MUSIC · 20 September 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear KB, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Brilliant staff, super accomodating. Would recommend 10/10.

Phillip · 19 September 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Phillip, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Great support and communication from Ally Mirhashem, who managed the tail end of my difficult sale process with professionalism and tenacity.

Sarah · 19 September 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Sarah, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Jonathan Snell was a delight to deal with and ensured our buying process was as smooth as possible. Very professional service, thank you.

Henry · 19 September 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Henry, Thank you for your kind comments regarding Jonathan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

By far the best agency of several we dealt with in the area. Herman was exceptionally personable, honest and responsive to our actual needs as buyers. Highly recommended.

Jonny · 19 September 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Jonny, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Myself and a friend have been working with Duncan and he has been a dream! He secured us a viewing for a lovely flat and within hours the flat was ours. He’s been incredible and has made the London renting experience a million times easier! Thank you a bunch Duncan!

Jasmine · 19 September 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Jasmine, Thank you for taking the time to leave a wonderful 5 star Google review. Duncan will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Micaela in the lettings department has been fantastic. She is proactive, tenacious and her advice has been valuable. As a landlord she understood our aims and goals and delivered over and above expectations in terms of rent, service and matching with the right tenants. Her knowledge of the market is unrivalled and she promptly delivered from start, taking a lot of the stress and pressure from us. Highly recommend!

Lil · 19 September 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Lil, We really appreciate you taking the time to leave such lovely comments about Micaela. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We used RSK to sell my late mother's flat in Ealing and I have no hesitation in recommending them. They had potential buyers visiting immediately after being appointed. We had a very good offer in less than a week and Ally at RSK was diligent in keeping us informed during the sale process. All the people we met at RSK were friendly and professional. I am delighted with the service they provided.

Peter · 19 September 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Peter, It’s great to hear that you have had a brilliant experience with our Northfields office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Great customer service from Andre, was able to help with everything I needed to know!

Jade · 18 September 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Jade, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Excellent service, Andre was so quick to reply and really helped us out through the process, and has helped us after everything was completed as well.

Edward · 18 September 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Edward, Thank you for your kind comments regarding Andre and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had a great experience dealing with Joe during our property search. We managed to secure a flat for a very good price considering how inflated the renting market is at the moment

Dan · 18 September 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Dan, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Amazing top notch service and wonderful people!! Priyesh is extremely nice and professional. He dealt with me in a friendly, skillful and sincere manner and did his best to help me find happiness. I'll never forget your quick and warm-hearted service. Thank you so much Priyesh, and wishing you and your team all the very best😊 Kind regards, NY

NY · 18 September 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear NY UK, We really appreciate you taking the time to leave such lovely comments about Priyesh. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The team at RSK have been amazing to work with. They could not have been more helpful or patient in what have been tricky circumstances at times. We thank them for all their hard work and would not hesitate to recommend them to anyone

Helen · 18 September 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Helen, It’s great to hear that you have had a brilliant experience with our Acton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had the best experience in finding a home with Angelina from Robertson Smith & Kempson Acton, I moved to London 1st July and as everyone knows finding a home is a challenge especially for new people moving to UK due to the referencing checks. Most agents said you have to pay 6 months in advance, she said tell me your background and gave time to hear what documents I can provide and she reviewed them and informed me that this is ok. Went through the referencing process it took longer than usual and many documents requested but it was successful, I really appreciate her effort to find a solution instead of taking the easy option. She was really professional and I highly recommend dealing with her. In few words I describe her as Professional, keen, understanding, and very helpful.

Khaldoun · 18 September 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Khaldoun, We really appreciate you taking the time to leave such lovely comments about Angelina. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Joe was really helpful in my search for a new flat and tailored the viewings to what I wanted. Ultimately found another property elsewhere, but would definitely recommend Joe and the estate agent team.

Jessica · 26 August 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 25 August 2024

Dear Jess, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent