5/5
Thank you to the team at Hanwell RSK.
Agent replied · 23 August 2024
Dear Jacqui, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
Trusted Agent profile
★★★★★
2,401 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.
2,237
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Showing 2,232 reviews on Google only. Show every review
5/5
Thank you to the team at Hanwell RSK.
Dear Jacqui, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Michael, Yasmin and the team from RSK were great. Due to either financing issues or their buyers pulling out, it was a long sell process and they stayed the course till the final sale. Great work
Dear Matthew, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Altin of Robertson Smith & Kempson Ealing helped us a great deal in our search for a tenant for our flat in Ealing Broadway. He explained to us the current state of the letting market with the actual examples of the letting agreements RSK closed within our development this year. His guidance for the letting price was spot-on and we were able to find a tenant even before it went on the market. We are very grateful for Altin's insightful assistance. Thank you.
Dear Yoichi, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
I contacted RSK, in search of a Studio/1-Bed Flat around the Ealing Area, and I found Zarq extremely helpful. At one point, I got frustrated that I was not given the house keys (as the deposit payment was not completed yet), and I sent a rude e-mail to Zarq/RSK. They handled the matter very professionally & they explained that they were trying to assist me etc In summary, I succeeded in renting the Studio Flat that they offered me. They were very helpful, courteous and professional.
Dear Levi, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
1/5
This is the worst agency I have ever known in my life. We rented a flat in W3 7RR, and the agency did not check the flat conditions before we moved in. Even though they have told us it would go through a small refurbishment, such as painting and sink replacement, we found a flat completely destroyed, broken, and dirty. We had to move days after expected. During your rental, we had problems with the landlady that ghosted us, and the agency did nothing to help. Additionally, for several months we were charged to pay the rent before the due date. Very annoying. I do not recommend its services. There are plenty of other with more professional and respectful practices.
Dear Raisa , I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma Chughtai, Customer Relations Team
1/5
Editing: They make you put good reviews at the start and then make so many mistakes during the tenancy. Avoid!
Dear Dan. Thank you for taking the time to leave us a 5* review. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Great agency to work with. Very patient with the client and always trying to find the best house to meet your requirements. Specially working with Usmaan, who has patiently showed us every property that could meet our requirements. IT has been a pleasure working with him.
Dear Almundena, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Our experience with Anjali has been great. She understood from the beginning what we were looking for and ended up finding a property that met our requirements.
Dear Almudena , Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
1/5
If I could give 0 stars I would. Had a horrible experience buying a house which was listed by RSK. Ally Mirhashem is an unethical estate agent. We were told we were in a contract race. When it got to the day of exchanging contracts, we found out in the morning by our seller that it's not happening as there's an issue above the chain. We spent all day trying to contact Ally as shes' our estate agent. She did not call us back or provide any sort of update. We finally got an update around 5pm from our sellers. Got through to Ally and instead of being apologetic, she spoke to us with an attitude and mentioned the sellers already called us so we're in the loop. Turns out estate agents were just playing a game the whole time trying to secure their commission. No consideration for playing with people's lives. We had given notice to our flat which we were renting thinking we will be buying this house to only find out the chain above us weren't even aware of our offer and there was never a contract race. Anyway due to mine and my partner's efforts, we got this over the line with NO help from RSK at all. We basically won them their commission whilst Ally was away on holiday. Did she come back and even thank us for the getting the house sold she's been trying to sell for the past year - ofcourse not. Avoid Ally at all costs.
Dear Arushi, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Sarah Tranter, Customer Relations Team
5/5
Rating only, no written review.
Dear Sorcha, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
4/5
Persevered through a long sale process providing support to us and buyer.
Dear Ben, Thank you for leaving a 4* star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Angelina king a wonderful and positive person who helped us find a house very quickly!! Thank you for everything angelina ❤️❤️🫶🫶 …
Dear Aspasia, Thank you for taking the time to leave a lovely review regarding Angelina. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Robertson Smith & Kempson Acton were fantastic from start to finish. Keeping us well informed and very helpful throughout the sale process. Thank you to Toby and the RSK team!
Dear Hamish, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
"I had an exceptional experience working with Michael, our estate agent, throughout the buying process. From the moment we started our property search to the final closing, Michael's professionalism and expertise were truly impressive. He was always available to answer our questions and guide us through every step of the journey. Michael's in-depth knowledge of the market was evident, and he went above and beyond to ensure we found the perfect home. Thanks to Michael's dedication, the entire process was smooth and stress-free. I highly recommend Michael to anyone looking for a top-notch, reliable partner in their real estate endeavors."
Dear Andre, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
4/5
Rating only, no written review.
Dear Abhay, Thank you for leaving a wonderful Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Rating only, no written review.
Dear Fergus, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
I've been a client of RSK estate agents for approximately 5 years, and I can confidently say that my experience with them has been consistently outstanding. Their ability to find great tenants for my properties is unmatched, and their staff has consistently demonstrated a high level of helpfulness and efficiency. It's reassuring to work with a team that truly understands the real estate market and takes the stress out of property management. I highly recommend RSK estate agents to anyone seeking a reliable and professional real estate partner.
Dear Paulette, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
Usmaan helped my girlfriend and I to finally find our flat. Fantastic customer service and friendly, Usmaan did go the extra mile to help us find the perfect flat for us. Provided all the information we needed and followed the process from the beginning to the end. Highly recommend him if you are looking to get the attention needed during this process that can be very stressful.
Dear Jose, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
My experience has been suberb with this agency. Usman has been working really hard to find us our perfect home. We are newly wed and wanted to find a nice home for us which he has been greatly helping us to find. He understood what our requirements are and the type of home we need and has found us some great properties. I would definitely recommend working with RSK especially with Usman who we would recommend personally!
Dear Salwa, Thank you for taking the time to leave a wonderful 5 star Google review. Usmaan will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Fantastic service - professional and efficient. Looked after by Gina, who was excellent.
Dear Robert, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Usmaan from the Ealing office was great at offering us properties which fit our criteria's. Great service
Dear Matthew, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Angelina king a wonderful and positive person who helped us find a house very quickly!! Thank you for everything angelina ❤️❤️🫶🫶 …
Dear Aspasia, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Worked hard from the outset at getting our property tenanted. Good advice on decoration, great comms, and attentive team.
Dear J and P Dadarkar, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Ealing office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Bailey Mansell was very efficient and helpful in the lettings. Polite, no fuss and respectful. Recommended.
Dear Chris, Thank you for taking the time to leave a wonderful 5 star Google review. Bailey will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.