Trusted Agent profile
★★★★★
2,401 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.
2,237
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Showing 2,232 reviews on Google only. Show every review
5/5
GoogleIshaan was very kind and helped me wıth everything gave me so much detaıl thank you
Dear Orhan, We really appreciate you taking the time to leave such lovely comments about Ishaan. He will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleExcellent service, fast communication, looks out for both parties, pro estate agent
Dear Kay, Thank you for your kind comments regarding the Ealing team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
GoogleLainya Watson has been both helpful and patient whilst this protracted and frustrating negotiation has proceeded. Thank you Lainya.
Dear Robert, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Lainya. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleFantastic service. Thank you for helping me exchange on time. Definitely recommend, selina was absolutely amazing.
Dear Sonu , Thank you for taking the time to leave a lovely review regarding Selina. Kind regards, Sarah , Customer Relations Team.
5/5
GoogleProfessional and friendly! Gina made the move and renting process easy and smooth! So happy with our flat!
Dear Sena, Thank you for your kind comments regarding Gina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleGina has supported us from the start of our flat search. She was outstanding at negotiating between us and the landlord and delivered great, consistent communication throughout.
Dear Dominique, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleGina provided such a great service throughout our transition of moving. She’s efficient, competent and super friendly. I felt at ease and reassured while she answered all my questions. Thank you so much Gina.
Dear Noor, Thank you for your kind comments regarding Gina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleWe have been with RSK over two years and so far we had very good experience. Our tenancy was coming till the end and Ginna and Ishaan helped us a lot to find the new property. So far, very good experience.
Dear Mari, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleI had a wonderful experience working with shervin in my stressful situation. He was incredibly helpful throughout the entire process of renting. It was the first time that I wanted to rent in London but he addressed any questions or concerns I had and making the entire process smooth and stress-free. I highly recommend Robertson Smith & Kempson Ealing Estate Agents especially Shervin. Thank you for your exceptional service!
Dear Safoura, Thank you for your kind comments regarding Shervin and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
1/5
GoogleHorrible experience with this agency particularly Lainya Watson I had an appointment at 5:30 p.m. No news I had to call the agency at 6:00 p.m. who told me that she would be there in 1 minute and after waiting another 15 minutes still no one.
Dear Sami, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma, Customer Relations Team
5/5
GoogleThank you very much selina. Great service
Dear John, Thank you for taking the time to leave a wonderful 5 star Google review. Selina will be thrilled to read your kind comments. Kind regards, Sarah , Customer Relations Team.
5/5
GoogleSarika helped us find our new home and made the process quick and easy.
Dear Lee, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleLainya has been great help on my property search so far, good customer service!As an investor it’s rare I can note that I had a good experience with agents, but Lainya has great service and it was a pleasure working with her.
Dear Kore, Thank you for taking the time to leave a lovely review regarding Lainya. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLainya, has helped me so much with my property search and organising an evaluation of my flat. She is really friendly and understanding of my requirements.
Dear Patricia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Lainya, and hope we can help again in the future. Kind regards, Sarah , Customer Relations Team.
5/5
GoogleI have a nice experience with Robertson Smith & Kempson, Northfields specially Ms. Sarika Lola helped me a lot in finding a good place to rent and process was quite smooth. Thank you so much.
Dear Kaushik, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI worked with Lainya! She is an amazing member of staff! The service she provided me with was amazing! Thank you so much Lainya for all your great advice and mannerisms on viewings.
Dear Shaniyah, We really appreciate you taking the time to leave such lovely comments about Lainya. They will be so pleased to read your 5 star review. Please do not hesitate to contact the RSK Northfields team in the future. Kind regards, Sarah , Customer Relations Team.
5/5
GoogleWe found Lainya Watson particularly helpful with our sale. Very polite, always up to date with call backs and information to buyers and their solicitors. To be recommended.
Dear David, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleHave had a really good experience with Daisy and Duncan at RSK who manage my property for me. Always on hand to assist, knowledgable, professional, efficient and helped negotiate good rates for me. Most importantly have got me really good tenants so far. Highly recommend
Dear Sonia, We really appreciate you taking the time to leave such lovely comments about Duncan and Daisy. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleJoe Was Amazing In Finding Our Perfect Home, I Could Not Thank Him Enough!
Dear Jordan, Thank you for taking the time to leave a wonderful 5 star Google review. Joe will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleLovely Margaret went above and beyond for us! A brilliant experience, thank you so much!
Dear Amina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleAs well as using them for letting, I also instructed RSK to work on the sale of my flat. Toby and Cameron were communicative, open and professional throughout quite a long process, and I'd highly recommend RSK as an agency.
Dear James, Thanks for the great five star review! Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleCameron was extremely professional in dealing with the sale of my property, he was always patient and polite in answering any concerns I had, he is a credit to RSK
Dear Barrie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Cameron. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleHad the pleasure of meeting Angelina today! 😊 She made house hunting a breeze! Despite the deal not being sealed yet, her warm and friendly approach left a lasting impression. Fingers crossed for that dream house! …
Thank you for your kind comments regarding Angelina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team.
5/5
GoogleGreat service from Angelina, she was extremely friendly and helpful when she took us to our viewings! Very knowledgeable and efficient when answering all our inquiries.
Dear Clarence, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Angelina, and hope we can help again in the future. Kind regards, Sarah , Customer Relations Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
