Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

★★★★★ Excellent

2,401 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,237

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,232 reviews on Google only. Show every review

5/5

Google

It is a pleasure to have Ishaan as an agent. From the beginning, he listened to my needs, kindly answered all my questions and made the process of renting easier. He makes sure everything is good and answers very fast. very professional, and competent. An excellent service. many thanks

Sabrine · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Sabrine, Thank you for your kind comments regarding Ishaan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.

5/5

Google

Ishaan has been great at his job. He's a really professional agent, very polite and helpful. We have really appreciated working with such a nice person. Giovanni and Agnese

Giovanni · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Giovanni, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

Great team and great services!

Denis · 17 March 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Denis, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Amazing service! Duncan helped us alot with finding our new home.

Clarence · 17 March 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Clarence, Thank you for your kind comments regarding Duncan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

Sarika has been great, helped us through every step and was available all the time and patient on the phone. She showed an interest in trying to get us the perfect place.

Dan · 17 March 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Dan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

We had a smooth process signing a rental contract with RSK, led by Anjali and Duncan. Our particular circumstances were considered and accommodated - would recommend to others.

Toby · 17 March 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Toby, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

We have had a great experience working with Anjali at RSK to rent a two bed property in West London. Anjali has been very flexible with arranging booking times and was able to schedule two seperate viewings since we weren't both able to make the same slot. Beyond that, we have had a great experience with securing an offer, placing a holding deposit and signing contracts for the property. Having worked with a lot of estate agents (large and small) in the area trying to secure a property I would definitely recommend RSK as an agency to consider.

Jake · 17 March 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Jake, We really appreciate you taking the time to leave such lovely comments about Anjali. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

1/5

Google

Viewed a property to rent through RSK which I liked and wanted to go ahead with the process to let the property. I was told to call into the office and go through the questions over the phone which I did. I called back later that day to see if the landlord accepted the offer I was told someone will call you back but never did, I then called again unfortunately through to the same woman who again said someone would call me back and shock no one did. After being fobbed of my partner called in and was told numerous excuses to why they didn’t have an answer and then again told that Duncan would call back but never did. So I would highly not recommend this estate agent if it’s this difficult at this early stage I’d dread to think what it’s like further down the line in regards to a healthy tenant relationship.

Nicole · 17 March 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Nicole, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma, Customer Relations Team

5/5

Google

Selina has been great throughout the early stages of our house buying experience. We've had frequent communication to guide us through the processes with clear and informative advice. Thank you for being proactive and helpful!

Ramsey · 17 March 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Ramsey, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie, Customer Relations Team

5/5

Google

From the moment I began my property search within the area the experience with RSK has been outstanding. The rental market can be quite a nerve wracking place but the insightful and proactive help from the team especially Duncan made a usually stressful experience as simple and easy as possible. I'm genuinely really grateful to have had such a positive experience during the process with Duncan and I would highly recommend either his or RSK's services for anyone searching for a place to live within the area. I will definitely continue using their services as and when I need to look for a new flat to rent when the time comes again.

Oron · 17 March 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Oron, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Northfields office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

I had a good working experience with RSK’s agents in my recent purchase in the Acton area. I found Toby Littman to provide indepth advice, be reachable when required and keep us informed on progress. I would recommend working with him if you can do so.

Mark · 16 March 2024 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Mark, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Angelina exudes warmth and professionalism, displaying care and attentiveness in her interactions. She went above and beyond by dedicating extra time outside of her regular hours to assist me in my search, presenting properties that perfectly fit my criteria. I am immensely thankful for Angelina's exceptional approach and kindness. NIina

Niina · 16 March 2024 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Niina, Thank you for your kind comments regarding Angelina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

Very positive experience with Robertson & Kempson! James and Paul have been extremely helpful throughout the whole buying process and went beyond their scopes as agents, helping with chasing and keeping me updated. I would recommend their service and I can say I'm really happy with my experience with Robertson & Kempson Acton

Sofia · 16 March 2024 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Sofia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with James and Paul. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.

5/5

Google

Found us a great buyer on our sale and kept things moving after offer accepted.

Rach · 25 February 2024 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Rach, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team.

5/5

Google

Great experience buying a property via RSK Hanwell. Friendly staff and great communication throughout. Highly recommend.

Lauren · 25 February 2024 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Lauren, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah, Customer Relations Team.

5/5

Google

Michael was brilliant! He helped us sell our home in hanwell. He was professional and always on the other end of the phone to assist with any queries we had. A real pleasure to work with Thank you!

Lauren · 25 February 2024 · Robertson Smith and Kempson London (69 Greenford Avenue)

Agent replied · 23 August 2024

Dear Lauren, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Michael, and do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.

1/5

Google

Rating only, no written review.

Sabine · 25 February 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 23 August 2024

Dear Sabine De, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team

5/5

Google

Great property agency. Very quick to act and show me round suitable properties with courtesy and efficiency. Also very responsive and efficient in sorting out the negotiations and proceed to acceptance. I’m adding to this review immediately above that I gave over 2 years ago when I first moved in. We have since vacated our tenancy and I would like to add that RSK Ealing Broadway went over and beyond giving us some vital post tenancy service for with they did simply out of kindness. In particular Elisabeth Blair, Altin Ismaili, Shervin and Gina. They are fantastic as is the entire team. Thank youPositiveResponsiveness, Quality, Professionalism, Value

Robert · 25 February 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Robert, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

Shervin has been incredibly helpful and attentive during the whole letting process with RSK. He explained the whole process each step of the way, answering all my queries; from viewing the property, responding to my contractual queries and successfully letting my flat, all within a couple of weeks! Shervin made the whole process seamless and I cannot thank him enough for his care and attention to detail during this process.

Snowee · 25 February 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Shervin. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.

5/5

Google

Ishaan was brilliant! I had mad a long journey for a house viewing but we weren't able to gain access. However wven though we ran into trouble with the viewing, Ishaan was able to quickly sort out a few nearby viewings and show me around the area. Ishaan gave me some advice on navigating my move and provided me with some knowledge on tennancy agreements that I wasn't aware of. He also gave me a lift back to the station, great service from him. Would recommend!

Aman · 25 February 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Aman, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ishaan. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.

5/5

Google

It's with great pleasure to leave this review for Shervin and Zarq at the RSK Ealing branch. I don't often leave reviews but this one is very well deserved. The level of professionalism that I received throughout my process of renting my first flat has been on another level - you both truly deserve recognition for your hard work ethic! Shervin, I can't thank you enough for your empathy, support and understanding in my difficult circumstances. I was going through a very tough time but you were patient and your words of encouragement went a long way - thank you. We had a challenge with the timelines but your efficiency did not compromise the smooth process of getting me the keys in a short period of time. You went above and beyond to address my questions every time. Zarq, your patience also deserves great recognition! I appreciate that you took my calls and reassured me every step along the way. Thank you for working til late to ensure all my contracts were in place for me to collect the keys as soon as possible. You were a pleasure to work with. I encourage everyone to get in contact with RSK for your rental / sale requirements. RSK Ealing branch are the experts in their line of work and their professionalism is next to none!

Sarah · 25 February 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Sarah, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Shervin and Zarq, and do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

5/5

Google

Gina thank you by heart! Excellent customer service 💫 …

Katie · 16 February 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Katie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Georgina. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

5/5

Google

Ishaan Badshah is very informative, patient and friendly.

Joyce · 16 February 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Joyce, Thank you for your kind comments regarding Ishaan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

Ishaan is super super helpful and energetic! 100% recommended.

Heiman · 16 February 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Heiman, Thank you for your kind comments regarding Ishaan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

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