Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 2,184 reviews on Google only. Show every review
5/5
GoogleAsim pursued a complex property purchase with determination and integrity. He was straightforward, easy to reach and proactive and I would certainly recommend RSK as a result.
Dear Andy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
5/5
GoogleVery helpful and proactive staff. Walked in on a Saturday and John (i think) was actively calling people trying to find a property that suited. Helped by Guytano too.
5/5
GoogleGreat service, Bailey was particularly helpful and always replied to messages and queries promptly which made the whole process smoother. Thank you Bailey!
Dear Chris, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
1/5
GoogleWorst agency on the market
5/5
GoogleCameron Williams handled the sale of our property and was most helpful to us throughout the sales process. When he wasn't available other staff, including Paul Moynihan did all they could to move the process along! Cameron we felt valued the property very well and did his utmost to help us achieve a strong and fair price for it. Many thanks!
Dear Annette, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
5/5
GoogleRating only, no written review.
5/5
GoogleWe had a fantastic experience with Amber. Highly recommend her to anyone looking for a reliable and dedicated estate agent.
Dear Marc, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asha
5/5
GoogleWe found the team to be very responsive and eager to sell our property in line with our wishes. Special thanks to Selina for calm professionalism and Karam for his persistence in the face of challenges.
Dear Nathan, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
5/5
GoogleWonderful service. I would highly recommend them. The sale of our property was tricky and drawn out. Paul, Toby and Cameron were very thorough in chasing and following up. I’m not sure we would have completed without their professionalism. Many thanks.
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleAsim is the best! He kept me informed all through the process and also assured me through the ups and downs of what is known to be one of the most stressfull processes in life! Thank you Asim.
Dear Victoria, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with XXX. Please do not hesitate to contact us again. Kind regards, Asha
5/5
GoogleGreat service from Robertson Smith & Kempson Acton. The lettings team was professional, responsive, and made everything easy. Special thanks to Sami Rock - he was friendly, helpful, and went above and beyond to support me throughout.
Dear Fatat, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleSami was really helpful, He helped me find a nice flat for cheap rent. This place is highly recommended if you are looking to rent or buy a property.
Dear Abrar, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
5/5
GoogleReal professionalism and class at RSK. It was a pleasure discussing with Sami who was very attentive! Thanks
Dear Zee, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleI'm a landlord and RSK have been helping me find tenants and manage properties for over 4 years. I have nothing but high praise for them. Every member of the team I've come into contact with has been extremely professional - handling and resolving queries promptly and going over and above what is required. I would highly recommend. 10/10
Dear Lisa, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
5/5
GoogleI have just completed on purchasing a property and the agent, Tamsa, was absolutely brilliant from start to finish. I really appreciate all the communication and support from her throughout the process and I am delighted with my new home. Thank you Tamsa and RSK!
Dear Rachel, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
5/5
GoogleI had a great experience working with Asim at RSK while buying a flat in Acton. From start to finish, he was approachable, caring, and always available whenever I had questions or concerns. Buying a property can be stressful, but Asim made the whole process feel much more manageable. We always felt supported and well-informed throughout. Thanks Asim!
Dear Grzegorz, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
5/5
GoogleSami was fantastic in helping my partner and I rent our first flat. The communication was great throughout the whole process, making everything feel easy and straightforward. Highly recommend!
Dear Fran, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
5/5
GoogleVery professional, polite and consistent service levels during home sell and buy. Toby Littman, gave us a good initial market briefing re selling and buying criteria, and kept in touch whilst we put our plans in place. Tamza Teji and her team provided well briefed and enthusiastic viewing support and coordinated very effectively with all those in the chain to ensure exchange and completion went through smoothly. I highly recommend RSK.
Dear Steve, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
5/5
GoogleRating only, no written review.
Dear Brian, Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
GoogleTatiana has been very helpful, she found exactly the flat we were looking for, and she follow us step by step during the process of documentation that needed to be done.
Dear Paolo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleWe rented a house through them, and they were very efficient and kind. We secured the house and signed the contract within two weeks. Thanks Tatiana
5/5
GoogleDuncan was absolutely amazing & went above and beyond to help us get our dream home! Thanks so much - a lovely Estate Agents!
Dear Ceili , Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleJasmine was a fantastic agent! Professional, proactive, and easy to work with. She made the whole process smooth and stress free. Highly recommend!
Dear Isabella, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleAs a tenant I have found RSK great to deal whenever I've needed to over the years. Most recently Duncan in particular has been very friendly and respectful when arranging and carrying out viewings for new tenants.
Dear Nick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
Tell us what you need and up to 3 trusted local agents will be in touch.
