Trusted Agent profile
★★★★★
2,401 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.
2,237
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Showing 2,232 reviews on Google only. Show every review
5/5
GoogleMy experience with RSK was the quickest and most smoothest! Gaetano was very supportive and efficient during the entire letting process. Angelina was also very polite and helpful. I 100% recommend RSK!
Dear Diana, Thank you for your kind comments regarding the Angelina team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleToby and Cameron in Sales, were extremely friendly, professional, helpful, and diligent, and we would recommend them highly. Also Priyesh and Angelina in Lettings. Thank you all, you've done a great job.
Dear Ben, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Toby and Cameron. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAadam from RSK Acton was very helpful during our flat hunt in West London. We were not quite sure about the process of flat hunting but with his help, the process was stress free and efficient & that it was very important to him to find the right property for his client. He even took the time to accommodate us outside of his working hours to show us a flat & nothing has been too much trouble for him. Really pleased with the service we have received & would recommend RSK & Aadam to anyone looking for a property to rent in the Acton & West London Area. JM
Dear Jenny, Thank you for taking the time to leave a wonderful 5 star Google review. Aadam will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMy experience at RSK was excellent. Thanks to Priyesh and his team, we secured a property in less than two weeks. Moving to the UK, I wasn’t familiar with the tenancy process here, so his assistance was invaluable. Priyesh responded promptly to all my questions, making the process much smoother. I highly recommend RSK.
Dear Hirosan, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and Priyesh and the team in our Acton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAngelina King is by far the most empathetic and talented realtor we have ever met. We approached her agency whilst in a personal life crisis and she went above and beyond to help and support us. Thank you Angelina for helping us find our new home and start a new and settled chapter in life.
Dear Bgfvbbj K, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleThe team at RSK was extremely helpful and knowledgeable throughout the whole process of my purchase. Michael kept me informed and provided excellent service.
Dear Magdalena, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Michael. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleFantastic team, assisted with the sale of a property in Hanwell. The team were very professional and could not be faulted, in any aspect. Will certainly recommend to others to use your services.
Dear B C, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe had the absolute pleasure of using RSK to sell our house in Hanwell. With the hanwell team, we were given excellent advice, very easy, clear communication and incredible service through the whole procedure. This was all new to me, so to have a team so professional and helpful made everything so much easier, I cannot thank the whole team enough for their efforts. I wish I could give more than 5 stars!
Dear Leo, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hanwell office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe were really struggling with finding a place in such a short amount of time but Gina helped us with everything so perfectly and professionally, I couldn’t thank her enough for all her help she was honestly so great, we found our dream little flat and couldn’t be happier Thanks again Gina
Dear Jade, We really appreciate you taking the time to leave such lovely comments about Gina. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI want to rent a house in the Ealing area. I used Google maps to find the most well-rated housing agency. Ishaan Badshah received me. He was very enthusiastic and professional and helped me quickly find the type of house I wanted to rent. The next day, he drove me to see several houses. He is meticulous and patient, and my family and I are very satisfied with his service. Thank you very much for Ishaan Badshah's efforts.
Dear C cy, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
Google⭐⭐⭐⭐⭐ I recently had the pleasure of working with Robertson Smith & Kempson Ealing Estate Agents, and I cannot express my gratitude enough for the outstanding service I received in finding my rented flat. In particular, I want to extend my heartfelt thanks to Mr. Ishaan Badshah, the Lettings Consultant who went above and beyond to make the entire process smooth and hassle-free. From the initial inquiry to the final paperwork, Mr. Badshah exhibited exceptional professionalism, knowledge, and dedication. He not only listened attentively to my preferences but also provided valuable insights that ultimately led to the discovery of the perfect flat for me. His attention to detail and commitment to ensuring my needs were met made the entire experience truly enjoyable. The efficiency and responsiveness of Robertson Smith & Kempson's team, coupled with Mr. Badshah's expertise, made the entire journey of finding and securing my new home surprisingly easy. I appreciate the transparency, excellent communication, and genuine care that were evident throughout the process. I highly recommend Robertson Smith & Kempson Ealing Estate Agents to anyone in search of a reliable and client-focused service. A big thank you to Mr. Ishaan Badshah and the entire team for their outstanding efforts. Sincerely, Thomas
Dear Thomas, We really appreciate you having taken the time to post this review and for your kind commented regarding your experience with Ishaan. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah, Customer Relations Team
5/5
GoogleIshaan badshah was very professional explaining everything that needed to be explained very polite, highly recommended
Dear Saad, Thank you for your kind comments regarding the Ealing team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleIshaan He was a very friendly person and was so helpful and respectful I had the best view him
Dear Fawaz, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleIshaan has been helping me try to find a property, he has been kind, friendly and professional.
Dear Nic, We really appreciate you taking the time to leave such lovely comments about Ishaan. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleIshaan has been a great to deal with, very knowledgeable and helpful. A pleasure to deal with. Thank you.
Dear Matthew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleIshaan was super helpful and attentive during my viewings, asking clarifying questions and providing helpful insights on the neighborhoods I was interested in.
Dear Mena, We really appreciate you taking the time to leave such lovely comments about Ishaan. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah , Customer Relations Team
5/5
GoogleMatthew was amiable and knowledgeable, sharing impartial advice on the local area and was able to answer all questions in depth. Highly recommend the service.
Dear Isaac, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleIshaan is super energetic, kind and helpful person. It's been great to had him on the house hunting journey.
Dear Eric, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleHad a great experience with Ishaan - he was very friendly and helpful throughout the viewing process. He's a natural at it!!:)
Dear Ieva, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleIshaan at Robertson Smith & Kempson has been great. He helped me find my flat. Excellent service. Thank you.
Dear Carol, Thank you for your kind comments regarding Ishaan and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGina, Ishaan, and Matthew were brilliant. Very responsive, adapted to our schedule, and answered all questions quickly. Overall made the process very easy!
Dear James, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Ealing office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleKind and supportive team. Timely responses. Overall they are very attentive to the tenant's needs. Charlie and Rianna from the property management team were also very supportive throughout my tenancy, quickly responding to help requests and always friendly. Thank you🙏 …
Dear Duygu, Thank you for your lovely 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThat was a great experience to work with RSK, especially while working with Ishaan Badshah. He's a true professional in the letting field, responsive and ready to provide comprehensive information on property and area surroundings. Strongly recommend calling them. Thank you, team
Dear Alexander,Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleIt's a truly pleasant experience working with Isshan, who has always been polite, accommodating to our schedule even it's a last minute viewing arrangement, the proactiveness, and also being so friendly to approach. I hope we can find our dream house with Isshan's help soon. Well done and I will highly recommend him. Thank you!
Dear Edith, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
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The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
