Trusted Agent profile
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2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Showing 2,184 reviews on Google only. Show every review
5/5
GoogleIshaan was really friendly, helpful and patient. We had a very good experience with him in our first day of searching for a new home ππΌ β¦
Dear Edna, Thank you for taking the time to leave a wonderful 5 star Google review. Ishaan will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team
5/5
Googlehighly professional service from Gaetano. Super helpful and responsive
Dear Ashina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleStaff is great and very helpful! They keep in touch and help you the proper way.
Dear Allyson, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
1/5
GoogleMark your listings as Sold if it has Sold and take it off Right Move, bad practise as they don't want the market to know if it is sold until it is exchanged.
5/5
GoogleNabeel's done a great job helping us out with a few issues with our flat, great communication and always happy to help!
Dear Alex, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GooglePut my trust in Toby and his Team and it was well placed. Easy to deal with, good communications throughout - highly recommended.
Dear Ken, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Toby. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleLara was truly lovely to work with. Whilst she wasn't able to find us our next flat I wouldn't hesitate to reach out to her again to assist us with our search.
Dear William, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleExcellent estate agent. All staff are very professional and keep you informed at all points. Would definitely used them again. Thanks Cameron & Toby
Dear Biggz, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI had the pleasure of being a buyer, but working with James at RSK Acton. James was exceptional as an agent. He was open, communicative, informative, kind and patient - representing the seller but willingly working with me. James' patience made the process simple and easy and I highly recommend him as an agent for you buying or selling. Many thanks to James and RSK Acton team!
Dear Mark, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with James. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleLara (from RSK Acton) being an absolute gem and helped us out immensely in our search for the property. She guided us in every aspect of it, whether arranging viewings on our suitable schedules, providing us true and factual information and guiding us through placement of offers to make sure we get the best chances to get the property, she was always there to go above and beyond to help us out. And most of all, she got excellent communication skills and is a happy soul to chat with. I am highly satisfied with my dealings with RSK Acton, thanks to Lara. π
Dear Shehroz, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Lara. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI am a first-time buyer and I very recently completed on my first property in Acton. James Merceron has been of incredible help to me especially as the process leading up to completion was quite daunting at times seeing that I had no previous experience with buying a flat. James was extremely professional in his pursuit in helping to get this deal through the door, always interacting with great integrity between all parties involved. He gave me great confidence with my purchase and I am now a very happy homeowner. I can only recommend James to the highest degree. He is an expert in his field and very mindful in providing the right service as much as finding a suitable property for his clientele.
Dear Britta, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with James. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
4/5
GoogleI recently used Robertson Smith & Kempson Acton Estate Agents for the sale of my flat, and I was thoroughly impressed with their service. The team worked exceptionally hard to attract interest to the flat and kept me well-informed with viewings and feedback throughout the process. Their effectiveness in managing my sale was commendable. A special mention goes to James, who consistently kept me updated on everything that was happening. He was always very friendly and approachable whenever I called in. The only downside was that their fees seemed comparatively expensive compared to other local agents, especially considering the value my flat sold for. Nonetheless, I would highly recommend Robertson Smith & Kempson to anyone looking to make a property sale in the local area.
Dear Benjamin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 4* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleBrilliant service from Jonathan and his team they made everything easy from day 1 I can't thank them enough.
Dear Tracy, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI had a great experience viewing properties through RSK, Selina was extremely helpful. Would highly recommend this estate agents
Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWhat a pleasure it was viewing houses with RSK. We are looking forward to viewing more properties in the near future, glad to see great customer service is still alive!!
Dear Olivia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGlad to write Iβve had a pleasant time looking for properties through this estate agents. It has been nice to walk around with people who know the area well. I could not fault my experience with RSK!!
Dear Tanisha, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleFound a place within a couple of weeks of contacting RSK. Consultant Matthew was with us the whole way, sharing properties that were relevant to us and always there for advice and viewings. Friendly and knowledgeable for those who are looking to rent.
Dear Paul, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleSold a property with RSK recently above my expected price. I have been a rather challenging client to deal with with additional non-standard terms re. marketing, viewings, (shoe covers!!) added to contract which they were able to accommodate. They hardly made a mistake and whenever they did they were quick to rectify. All viewings went smoothly and efficiently. They have kept me up to date as much as possible throughout the rest of the process. Big thanks to RSK team, Kerry, Jonathan, Lainya and especially Selina who has been fast and diligent throughout.
Dear Ugur, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRSK have been really helpful in our property search. Big thanks to Matthew who has tirelessly been helping us with our house search. He has been diligent, professional and cared about our needs - he has absolutely restored our faith in letting agents!!
Dear Harriet, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRSK have been incredibly helpful in our house search. I wanted to particularly thank Matthew. He has been incredibly diligent & fully aware of our own personal requirements when finding properties for us. Weβve been fussy - but he persevered to find us a perfect property that we were ready to offer for. We really appreciate his perseverance, professionally - and of course, charisma!
Dear Cyrus, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Matthew. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI recently had the pleasure of working with Matthew as my estate agent, and I couldn't be more grateful for his exceptional service. From the very beginning, Matthew provided a fantastic recommendation that perfectly matched my needs for a new place to rent. His responsiveness was remarkable, no matter the time of day, he was always quick to answer my questions and address any concerns. Matthew's dedication and efficiency made the entire rental process incredibly smooth and far less stressful than I anticipated. Thank you, Matthew, for your professionalism and support. Your expertise and commitment truly made a difference, and I highly recommend your services to anyone in search of a new home.
Dear Daniel, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Mathew. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe had a very good experience with RSK Hanwell Michael was extremely professional, respectful and courteous. Would recommend!
Dear Sarah, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
4/5
GoogleHaving not had the best of experiences with RSK previously, I wasn't particularly excited at the prospect of buying through them. However, Michael Shaw; who I'd not met before, was a legend from start to finish. This was a particularly tricky process which he managed with care and consideration. On the odd day he was off, Yasmin Paterson; who I also hadn't met before, stepped in completely up to speed and on it. Despite only giving 4 stars I honestly couldn't fault Michael and Yasmin. But I did have to work with one other person briefly who I had met before. It wasn't enjoyable the first time, probably even worse the second. Buying a home is the single most expensive purchase of most peoples lives, so I think its ok to expect your agent to take a call during their lunch break on completion day.
Dear Larissa, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGina Cannon was an excellent agent that made everything so clear and easy, was extremely kind, helpful and pleasant.
Dear Paul, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
