Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Showing 2,184 reviews on Google only. Show every review
5/5
GoogleAsad understood our requirements fully, and as soon as a property became available he would go above and beyond to show it to us and answer any questions we had. I highly recommend Asad : )
Dear Hasan, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleGreat services from start to finish! We had a quick turnaround - our first viewing was on a Saturday and the next Saturday we had the keys to our new home! Thanks for all the help!
Dear Kyra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleAsad & Ahmed were incredible from the very start, very informative and kept us up to date along the way. We have used various other estate agents in the past and RSK stand above the rest. When we get our keys we also received a very informative welcome pack which a lot of estate agents do not provide. Great customer service and a very organised outfit!
5/5
GoogleI had the pleasure of working with Asad from RSK to find a new rental home, and I couldn’t be more impressed. From the start, Asad was attentive and truly understood my needs, making the process seamless. His dedication and attention to detail stood out, ensuring I found exactly what I was looking for. The entire team was also incredibly responsive and efficient, making the experience smooth and stress-free. Highly recommend!
Dear Sara, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
GoogleWe had a fantastic experience working with Asad from RSK to find our new home. He truly understood our needs and made the process smooth from start to finish. The entire team was responsive and efficient. We highly recommend them!
5/5
GoogleReally helpful and friendly. Asim was a complete gentleman and a credit to the company !
Dear Adam, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
5/5
GoogleCameron from RSK provided excellent support and service throughout. Thank you Cameron for being so responsive and professional!
Dear Chris, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
1/5
GoogleLeaving one star to evaluate your 'service' with relation to my experience is highly inaccurate and creates a false illusion to people potentially considering to let one of your properties. I have sent three emails to Nabeel, who personally reached out to inform me he would be 'handling' the issue concerning a significant increase in council tax and a housemate absconding her contract. Despite having submitted all necessary documentation and references required to rent the property, I later received a response from Jaime (who maintained good communication throughout most of the process), stating I would need a guarantor. Prior to this, I had requested clarification regarding why council tax would be increasing by a considerable amount from October 2024 (a seemingly random time of year) (before renting, the council tax stated in post was £81 per person, with no indication that it will increase). After expressing that I would not provide guarantor details until my queries, particularly around the council tax increase, were addressed, I was subsequently ignored by both Jaime and Nabeel. Despite following up, Nabeel did not escalate my concerns, and since my initial inquiry on 10th September (first sent to Jaime and then consistently forwarded to Nabeel), I have received no adequate response. The official tenancy was to start 26 September. As a result, I have been left with no choice but to withdraw my application entirely. Dear RSK, I would appreciate it if you could kindly inform your employee Manraj, who reached out to me with a screenshot of the council tax letter, telling me to 'ensure the amount is settled', that they should first review the last four emails I have sent to Jaime and Nabeel, where this matter has been addressed in great detail, and where you will also find that I never officially started my tenancy. This agency has consistently demonstrated a lack of competence in managing this situation. I strongly advise against considering any business dealings, including renting or purchasing property, with this agency.
Dear Karile, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Lesley.
5/5
GoogleWe were struggling to get traction on our rental and RSK stepped in, found a raft of ideal tenants and once the right family were secured, managed to improve the monthly rate and negotiate an increase for year two, ahead of time. Professional, attentive, responsive and across all the details. A five star performance, from a five star team. Look no further for an agent that gets the area, wider London and values a genuinely personal service, the old fashioned way! TB
Dear Tom, It’s great to hear that you have had a brilliant experience with our RSK office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma
5/5
GoogleAhmed and Altin was very friendly and understanding. They both have discussed the requirements with me and found ways to accommodate those requirements the best way they could. I recommend them for all new comers to London.
Dear Sachith, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleVery good and professional experience with RSK throughout my buying process. Michael Shaw was clear and prompt with his communications and made the process as smooth as possible.
Dear Tom Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleCameron and Toby were fabulous in selling the property in Acton. The were fantastic to work with and would highly recommend anyone who needs an estate agent.
Dear Aldona, Thank you for leaving a 5 star Google review. Kind regards, Sarah
5/5
GoogleJames Merceron helped us with our property search. James was always extremely professional and knowledgeable with excellent communication. We appreciated it and would definitely use RSK again. Thank you!
Dear Georgina, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI recently let my flat through RKS and had a superb experience. Priyesh and his team worked quickly to find a corporate tenant, who has signed up for three years and they managed to negotiate an offer above the rental guide! Very impressed with their tenacity to get the deal done and great service all round! Thank you.
Dear Eddie, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Acton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah
5/5
GoogleMyself and my friend were in contact with Lara-Rose the manager of RS&K real estate agency during the challenging process of finding a flat in London. Lara by far stood out as one of the best estate agents to work with. She was quick to respond, knowledgeable and really took interest and time into helping us find a place. We would 100% recommend Lara for anyone looking to find a property in London :)
Dear Lauren, We really appreciate you taking the time to leave such lovely comments about Lara They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah
5/5
GoogleHad a great experience with Matt. The property wasn’t the one ultimately, but he was really consistent and friendly in his process. Saved in my contacts for any future moves! Thanks again Matt!
Dear Lijah, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Matt. Please do not hesitate to contact us again. Kind regards, Asma
5/5
GoogleRating only, no written review.
Dear Teddy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleJust rented a property from RSK and Gina was extremely helpful and provided an excellent service.
Dear Darcy, Thank you for leaving a 5 star Google review. Kind regards, Sarah
5/5
GoogleGreat service and excellent quality from RSK Ealing. Thank you Gina and team for your great work!Really recommend this team.
Dear Андрій, Thank you for leaving a 5 star Google review. Kind regards, Sarah
5/5
GoogleI had the pleasure of working with Ahmed Khalil as my letting consultant, and I couldn't be more satisfied with the experience. Very talented sales person and a pleasure to talk to.
Dear Simina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah.
5/5
GoogleOutstanding service from start to finish. A special thanks to Ishaan for helping me find the most perfect apartment and making the whole process go so smoothly.
Dear Pritpal, Thank you for leaving a 5 star Google review. Kind regards, Sarah
5/5
GoogleShervin was very helpful and great with his valuation, along with Gina he found us very good tenants, so we are extremely happy with their service. Thanks
Dear M. M. POUR, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah
5/5
GoogleIshaan Badshah was very friendly and helpful during our search for a flat. We had a smooth process with the reference check and contract signing. Thank you.
Dear Xue Lin, Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
GoogleGreat experience with RSK finding our new flat. Thanks Gina for a smooth move, made sure everything was going well until it was completed!
Dear Mike, Thank you for taking the time to leave a 5 star Google review for Gina. Kind regards, Sarah
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
