★★★★★ 5/5
GoogleAmber did an excellent job at showing me a selection of houses, looking for a new property can be challenging especially in a market that is changeable. Thanks so much for your help during a difficult process.
Saskia · 2 November 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 9 November 2024
Dear Saskia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
Karam was fantastic, knowledgeable, responsive, and genuinely committed to helping us every step of the way. He made the entire process smooth and stress-free, always going above and beyond. Highly recommend Karam for anyone looking for a top-notch agent!
Omar · 2 November 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 9 November 2024
Dear Omar, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
★★★★★ 5/5
GoogleRSK have been great in helping us secure and organise our rental property in Hanwell. Matthew was really helpful and answered any questions and queries we had quickly and efficiently. Thank you for all the help!
Jemma · 2 November 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 9 November 2024
Dear Jemma, Thank you for taking the time to leave a wonderful 5 star Google review. Matthew will be thrilled to read your kind comments. Kind regards, Sarah
★★★★★ 5/5
GoogleDuncan has been wonderful in finding a property to move to with my kids. I’m so impressed with his professionalism. It has been a very stressful period, Duncan has been a great help.
Sara · 2 November 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 9 November 2024
Dear Sara, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley
★★★★★ 5/5
GoogleRSK is the most friendliest and most respectful estate agency that i have deslt with, Many thanks to Karam one of the estate agents that made everything smooth and did not rush us at all, He was also very helpful.
Mohammad · 2 November 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 9 November 2024
Dear Mohammad, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
★★★★★ 5/5
GoogleThanks to RSK for helping me with my property search, I was overwhelmed as a first time buyer, I was guided through the process by Amber she recommended me a fantastic mortgage broker, and answered all my questions. The whole team were attentive throughout the process.
Victor · 2 November 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 9 November 2024
Dear Victor, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah
★★★★★ 5/5
GoogleKaram was absolutely amazing over the phone, patiently answering all my questions and addressing every concern I had as a first-time buyer. He guided me through the process with genuine care and expertise, making everything feel straightforward and manageable. His knowledge about the market and the buying process was impressive, and he took the time to explain each step clearly, which really put my mind at ease. I felt truly supported and well-informed, thanks to Karam’s professionalism and dedication. I couldn’t have asked for a better experience!
Shashwat · 2 November 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 9 November 2024
We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Karam. Please do not hesitate to contact us again. Kind regards, Sarah
★★★★★ 5/5
GoogleAmber's commitment to excellent customer service was evident from our first interaction. She was always approachable, attentive, and ready to answer any questions I had, which made me feel valued and confident in my decisions. Her ability to listen and understand my requirements was truly impressive.
ISOBEL · 2 November 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 9 November 2024
Dear Isobel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah
★★★★★ 5/5
GoogleI had an outstanding experience working with this real estate agency, and Amber was an absolute gem! From our first conversation, Amber was professional, attentive, and always went the extra mile to ensure everything went smoothly. She was quick to respond to all my questions, provided valuable insights, and made the entire process feel seamless. Highly recommend!
Sasha · 2 November 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 9 November 2024
Dear Sasha, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah
★★★★★ 5/5
GoogleI recently worked with Gaetano while looking for a property, and he made what’s usually a stressful and overwhelming process refreshingly straightforward. Unlike so many agents who leave you in the dark or are hard to reach, Gaetano was consistently responsive, transparent, and proactive. From the start, he set clear expectations and communicated every detail, so I always felt informed and at ease. His professionalism and commitment to finding the right property stood out, and it was clear he genuinely cared about helping me find a home, not just closing a deal. If you’re tired of agents who give you the runaround, Gaetano is the one to trust.
Maíra · 28 October 2024 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 11 November 2024
Dear Maire, We really appreciate you taking the time to leave such lovely comments about Gaetano. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah
★★★★★ 5/5
GoogleHighly professional, supportive and incredibly patient, the RSK Acton team - and Priyesh especially - have been a pleasure to deal with. I have a tenancy agreement in place two months in advance, which has given me peace of mind and allowed me to focus on other things that need sorting. Thanks so much!
Cathy · 28 October 2024 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 11 November 2024
Dear Cathy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
GoogleI have engaged the services of Robertson Smith & Kempson Acton Estate Agents to manage my buy to let flat. Priyesh impressed me from our first introduction and his professionalism has continued to impress. He influenced my choice of agent and I am delighted with the high level of service from him and his team.
I look forward to support from this great team in the future.
Laura (A very happy customer)
Laura · 28 October 2024 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 11 November 2024
Dear Laura, Thank you for your kind comments regarding Priyesh and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah
★★★★★ 5/5
GoogleVery good service from Michael and Hanwell team patiently easing the way through a seemingly lengthy house purchase. Thankyou.
Thelma · 27 October 2024 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 10 November 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
GoogleGreat start ton finish! After walking in to the agency we had our offer accepted within 2 weeks. Definitely recommend
Gregory · 27 October 2024 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 10 November 2024
Dear Gregory, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
GoogleGreat Agency! Although it was a very long process all the team at RSK especially Michael and Paul have been really helpful! I would highly recommend RSK if you are looking for a property to purchase or thinking of selling! From a very happy New Landlord!
Elodie · 27 October 2024 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 10 November 2024
Dear Elodie, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Hanwell office will be thrilled to read this. Kind regards, Sarah
★★★★★ 5/5
GoogleI rented a property with help of RSK Ealing and they provided the best service. I have rented property previously with many other state agency and I would recommend this firm over others without any hesitation. Gina helped us to find best property and helped us through out the process.
Ankita · 26 October 2024 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 9 November 2024
Dear Ankita, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
★★★★★ 5/5
GoogleHave recently had the pleasure of working with Matt so secure a rental property in Hanwell. He has been easily contactable and available for anything I have needed and helped us get the deal across the line in good time. Made everything absolutely stress free.
James · 26 October 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 9 November 2024
Dear James, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
★★★★★ 5/5
GoogleI had a fantastic experience working with this agency to find my new home, and especial mention to Gaetano, who has been always available and kind to attend all my questions. He was incredibly professional and attentive throughout the entire process about my needs (for example he helped with with sorting the furniture). I highly recommend this agency.
Blanca · 21 October 2024 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 11 November 2024
Dear Blanca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
★★★★★ 5/5
GoogleIshaan was knowledgeable and helpful throughout the search and the securing of the property. We were very satisfied with the service.
Lindsey · 18 October 2024 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 24 October 2024
Dear Lindsey, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
GoogleLara has been great throughout our renting process!
Angeline · 17 October 2024 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 24 October 2024
Dear Angeline, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
GoogleWe worked with Gaetano Signorile, and he made whatever he could to make our moving process as seamless as possible. We almost lost our hope to find a new propery, he, out of nowhere, started the conversation back again and now we are in our new house. We are sincierly thanking him for his efforts!
One small negative thing might be professional cleaning. Probably cleaners cleaned only visible surfaces.
Overall experience 10/10, I will definetely direct my friends to him once they need to change their flats or planning to buy one.
Muhammed · 17 October 2024 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 24 October 2024
Dear Muhammed, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
★★★★★ 1/5
GoogleThe initial experience with this company was highly positive.
The property is beautiful, unfortunately that's where the quality of service stops.
The original agreement date to move in was set and signed for a date before the previous tenants were expected to move out.
When asked for support we were told to figure it out ourselves, we ended up doing this and the service went downhill further if you can believe it.
We have now moved in and looking to get a few minor fixes to the property, one mainly that the attic door is permanently left open, the washing machine leaks and the back garden is left in disrepair.
We had been dealing with one of their property managers who has left the company, there was no handover and no outcome to our outstanding issues.
To say this company needs to do better is an understatement.
Reuben · 17 October 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 24 October 2024
Dear Reuben, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience with Cameron - his communication is prompt and professional. All the properties suggested by him met our criteria and felt personalised.
Safiya · 10 October 2024 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 24 October 2024
Dear Safiya, Thank you for taking the time to leave a wonderful 5 star Google review. Kind regards, Sarah
★★★★★ 5/5
GoogleWe had a viewing with Cameron. He was extremely friendly, respectful, professional, knowledgeable and a total gentleman. It is a pleasure to have him as an agent. The company is very lucky to have such a wonderful individual on their team. Regards, Vibha
Cool · 10 October 2024 · Robertson Smith and Kempson London (137 High Street)
Agent replied · 24 October 2024
Thank you for taking the time to leave a wonderful 5 star Google review. Cameron will be thrilled to read your kind comments. Kind regards, Sarah
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