Trusted Agent profile

Robert Luff and Co estate agents in Worthing, Hove and Lancing

4.8

★★★★★ Excellent

1,111 reviews across 4 offices and 4 platforms

Robert Luff and Co has four offices, in Worthing (two offices), Hove and Lancing. Together they have 1,111 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,052

Reviews on Google

All 4 offices

Facebook logo

4.5 / 5

25

Reviews on Facebook

Business-wide

Yell logo

4.1 / 5

9

Reviews on Yell

All 4 offices

Trustpilot logo

25

Reviews on Trustpilot

Business-wide

Our offices

Robert Luff and Co's four offices, most reviewed first. Each has its own page.

Latest reviews from every Robert Luff and Co office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Phil and his team were great, they made the entire purchase process really straightforward and stress free. They were informative and helpful throughout. Would highly recommend.

Lucy · 12 June 2023 · Robert Luff and Co Hove

Agent replied · 11 June 2024

Thank you so much for your kind words, Lucy. I'm glad to hear Phil and his team were able to make the purchase process smooth for you. They strive to provide the best customer service possible and it great to see that they were able to meet your expectations. Thank you again for choosing us and please don't hesitate to reach out if there is anything else we can do for you in the future. The Hove Team @ Robert Luff & Co

5/5

Google

I loved Heb as soon as I met him. Young and I trusted my gut on him. He came up trumps. £17K over the asking price. Awesome. Now headed off to my dream home. He helped to make this possible. Was consistently cheerful, contactable and charming.

Sarah · 12 June 2023 · Robert Luff and Co Hove

Agent replied · 11 June 2024

I'm glad to hear you had a positive experience working with Heb, Sarah. He is one of our top agents and it's great to know that his hard work paid off for you. We're all so happy to have helped you find your dream home. Thank you for choosing Robert Luff & Co Hove Branch and we hope to help you again in the future!

5/5

Google

Phil and his team were amazing, they made the entire process from start to finish stress free. Being on hand for any questions and regular updates a long the way. Would highly recommend Phil and his team if you are looking for a smooth a great experience.

Bradley · 12 June 2023 · Robert Luff and Co Hove

Agent replied · 11 June 2024

Thank you so much for your fantastic 5-star review! We're thrilled to hear that Phil and our team were amazing and made the entire process stress-free for you, from start to finish. We truly appreciate your recommendation and your kind words about our Hove Team. Delivering a smooth and great experience is what we strive for, and we're delighted that we could provide that for you. Thank you once again for choosing Robert Luff & Co and for taking the time to share your positive feedback.

5/5

Google

Absolutely outstanding estate agents, great friendly team. Always there to help and give guidance and reassurance when needed. Would most definitely use Robert Luff again and would highly recommend them to anyone who is looking for an outstanding and honest estate agent.

Melanie · 12 June 2023 · Robert Luff and Co Hove

Agent replied · 11 June 2024

Thank you for your kind words, Melanie. We're so happy to have been able to help you through the sale of your home and we appreciate your recommendation. If there's anything we can do for you in the future, please don't hesitate to reach out. The Hove Team @ Robert Luff & Co

5/5

Google

Selling my house through Robert Luff in Blatchington Road, Hove went very smoothly. Heb and his team were all great and supportive throughout. Any questions or concerns I had during the process were answered swiftly and professionally which took away the stress. My thanks to them.

Susan · 12 June 2023 · Robert Luff and Co Hove

Agent replied · 11 June 2024

Thank you for choosing Robert Luff & Co, Susan. We're glad to hear that you had a positive experience selling your home through our Hove branch. Our team strives to provide excellent customer service and we're happy to know that they were able to meet your needs. Thank you for the kind words and we hope you'll recommend us to others in the future.

5/5

Google

Selling my home was a huge decision for me to make and quite an emotional one too, the thought of all it entails seemed so daunting but from the minute I walked into Robert Luff in Hove and had a conversation with Jack my fears were put to rest. I have encountered many agents over the years when I have considered selling in the past but Heb, Jack and Phil are in a league of their own. They literally held my hand and guided me step by step through every single, scary process offering unwaivering support and encouragement without ever once coming across as pushy or making me feel that I was just a number on the board. They sold my property within days of marketing and got it through to completion seamlessly, communicating with me and the buyers on a regular basis to ensure a smooth transition, Jack literally went above and beyond anything I could have imagined. Honestly, I can't recommend these three wonderful people enough, they have literally put every other agency in the shade so if you are considering them for buying or selling a property then I promise you, you won't regret it. If only I could have given ten stars **********

Sally-Anne · 12 June 2023 · Robert Luff and Co Hove

Agent replied · 11 June 2024

10 Stars! Wow! Thank you for choosing to sell your home with Robert Luff & Co and for taking the time to write such a glowing review. We are truly delighted to have had the opportunity to help you with your move and are thrilled that everything went so smoothly! It was our pleasure to support you through every step of the process and we are grateful for your trust in us. We hope you will recommend us to your friends and family in the future.

5/5

Google

Phil has been excellent throughout the entire process! We initially met Phil when we enquired about putting our flat on the market, he popped over one evening and went through all the options available to us, there was no pressure to make a decision there and then. He is extremely approachable, friendly, respectable, very professional and obviously knows what he is talking about! During the sale process, he was always on hand, providing us with updates following the viewings which had been carried out. All in all, Phil has been an absolute Gentleman and i would highly recommend anyone who is considering selling up to give Phil a call and get the ball rolling!

Dean · 12 June 2023 · Robert Luff and Co Hove

Agent replied · 11 June 2024

Thank you for your kind words, Dean. We are so glad that you had a positive experience working with Phil and that he was able to help you achieve a successful sale. He is a valuable member of our team and we will ensure your feedback is passed on. We hope you will keep us in mind for any future needs and if there is anything we can do to assist you, please don't hesitate to let us know. The Robert Luff & Co Team

5/5

Google

Heb is fantastic, he’s not like your usual estate agent. He’s caring and understanding! Took a lot of time to show why we should use Robert luff and he took a difficult sale and made the process very easy for us, anyone looking for a trustworthy, friendly estate agent should be ringing heb right now! Did not over promise anything, told us how he would like market the property, got it sold at a great price. Top guy and so is Phil who was there to help out when heb was occupied. Thanks Robert Luff Hove!

Dan · 12 June 2023 · Robert Luff and Co Hove

Agent replied · 11 June 2024

Thank you for your kind words about Heb, Dan. We're so glad that he was able to help you through the sale of your home. His dedication and care for his clients is evident and we appreciate that you took the time to write this review. We are thrilled to hear that you were happy with the service Phil provided when Heb was unavailable. He is a valuable member of our team and it's great to know that he was able to assist you in any way he could. Thank you again for choosing Robert Luff & Co Hove Branch and please do not hesitate to reach out if there is anything else we can do for you in the future.

5/5

Google

The dream team of Heb, Phil and Jack in the Hove branch are truly outstanding. Where to start with my praise. Phil is exceptional and has reponded quickly and efficiently to all my requests.Heb has worked tirelessly, way over, above and beyond the call of duty to ensure that i achieve the best possible outcome. They sold my flat and I am in the process of purchasing a flat with them.My flat was sold within weeks. The photos were of an exceptionally high standard. All the staff respond without delay to phone calls, always answer questions in great detail.They are without a doubt the most professional estate agents i have ever met.They are supportive thoughtful and patient. Thank you and I will continue to recommend them to family and friends.

Jackie · 12 June 2023 · Robert Luff and Co Hove

Agent replied · 11 June 2024

Thank you for your kind words, Jackie. I'm so happy to hear that Phil, Heb and Jack have been able to provide you with such great service and support. They are a fantastic team and I know they will continue to go above and beyond for all of their clients. Thank you again for choosing Robert Luff & Co Hove Branch and please don't hesitate to contact us if there is anything else we can do for you in the future.

5/5

Google

Phil was absolutely amazing from start to finish. He took on our demands with no hesitation and out of 3 estate agents we chose to sell our flat he actually put in the hard work and it paid off. We are now in our beautiful new home and that’s all thanks to Phil. Phil went above and beyond and helped chase requests for our new property and always kept our buyers happy. It was a long wait to get into our new property but the buyers were kept happy. From start to finish Phil has always kept us informed and has done an outstanding job. He is an asset to Robert Luff. Thanks ever so much Phil and co

Sophie · 12 June 2023 · Robert Luff and Co Hove

Agent replied · 11 June 2024

Thank you very much for the kind review Sophie we are so pleased you are in your beautiful new home. We will pass on your comments to Phil, thank you again for choosing Robert Luff & Co. We wish you every happiness in your new home. If you haven’t already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for new home owners. The Robert Luff & Co Hove Team

5/5

Google

Robert Luff as an agent is a very pro-active and efficient team working towards one target to achieve best sales through service for their clients. They have team of dedicated personnel that manage expectations for the most demanding clients. They were able to secure many quality viewings for me without wasting my time as a seller, many of which converted to genuine offers. When there is a problem, Heb went the extra mile to solve ongoing issues to keep both buyer and the seller happy that led to completion. I will definitely use their services again.

Geoff · 12 June 2023 · Robert Luff and Co Hove

Agent replied · 11 June 2024

Thank you for your kind words about Robert Luff & Co, Geoff. We're so happy to hear that you had a positive experience working with us and that we were able to help you find a buyer for your property. We aim to provide the best possible service for our clients and it's great to know that we were able to do that for you. Thank you again for choosing us and we hope you'll recommend us to family and friends in the future!

5/5

Google

My partner and I are first time buyers and found the service to be brilliant. Phil was quick to arrange viewings and helped us negotiate with the seller to get the best deal possible. We have to give special mention to Heb who went the extra mile to help complete the exchange. Even coming to collect paperwork to ensure the deal got over the line. Thank you to the team.

Harrison · 12 June 2023 · Robert Luff and Co Hove

Agent replied · 11 June 2024

Thank you for your kind words about our Hove Branch, Harrison. I'm thrilled to hear that Phil was able to help get you into the home of your dreams and Heb went above and beyond to make sure the sale went through. Thank you for choosing Robert Luff & Co and we hope you enjoy your new home!

5/5

Google

Jamie and the team at Goring have been very helpful throughout this process, trying to make it as easy as possible

Laura · 12 June 2023 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 11 June 2024

Thank you very much for the kind words in your review Laura. We are pleased to have been able to assist you through the process and appreciate your recommendation to others in the future. Thank you again for choosing Robert Luff & Co.

5/5

Google

Great service from David and the team. Very helpful, would reccomend these guys to anyone selling. Thank you.

Jess · 12 June 2023 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 11 June 2024

Thank you very much for the kind words Jess, we are pleased to have been of assistance to you. We appreciate the recommendation! Thank you again for choosing Robert Luff & Co

5/5

Google

I want to thank David so much for all your guidance, advice and support. You was always positive and when I needed to check things out you was spot on. One happy customer x

Justin · 12 June 2023 · Robert Luff and Co Worthing (2 Boxgrove Parade)

5/5

Google

Jamie and his team at Goring were always ready to help to ensure as smooth a sale as possible . Recommended

Richard · 12 June 2023 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 11 June 2024

Thank you for your kind words, Richard. I'm happy to hear that Jamie and his team at Goring were able to provide you with the support you needed throughout the sale process. Thanks again for choosing us! The Goring Branch Team @ Robert Luff & Co

5/5

Google

It was our pleasure working with James Porter, knowledgeable, professional, confident and very easy to talk to. Thanks for all your support and patience, aswering our numerous questions.

Anna · 12 June 2023 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 11 June 2024

Thank you, Anna, for your kind words about James Porter. I'm happy to hear that he was able to provide the level of support and guidance you needed throughout the process. If you need assistance with anything in the future, please don't hesitate to reach out to us. We're always here to help! The Goring Branch Team @ Robert Luff & Co

1/5

Google

Writing this review on behalf of my daughter who recently rented a property via Robert Luff. In short, the staff at RL bullied and intimidated my daughter when she ended her tenancy. They tried to withhold deposit funds for damage that existed at the start of the tenancy (thankfully she had photos to prove this) and also tried to claim cleaning costs, despite the fact that the property was left in a spotless condition (my wife spent a day there cleaning everything!). It was only when my daughter received help from the Tenancy Deposit Scheme that the deposit was returned to her. It took several weeks to resolve and caused my daughter a huge amount of stress and worry. RL should be ashamed of themselves for treating a young person in this way. It's no wonder estate agents get a bad name! Avoid at all costs if you're considering renting a property. Robert Luff acted disgracefully and totally unprofessionally and we are considering reporting them to the Estate Agents Ombudsman.

Graham · 12 June 2023 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 11 June 2024

Dear Graham, Thank you for your feedback, sorry you felt that your daughter had a bad experience with our lettings team, we do endeavour to deliver the best service to our landlords and tenants. We take on board all feedback good and bad in a constructive way, I can assure you at no point was your daughter bullied or intimated, all our communication is here to review. In this case there was a dispute relating to a tenant vacating and the final check out report, as there was a dispute, we as a company recommended that the case be escalated to the DPS ( Deposit Protection Scheme) for review and adjudication. In some cases, the final adjudication can take a little longer which we updated your daughter on. The balance of the deposit was refunded, and a small amount was withheld, once the adjudication was made the final balance was returned. Again, we apologise if you felt that she had a disappointing service from us.

5/5

Google

I recently bought a property that was on the market with Robert Luff and found Dave (David King) to be extremely helpful. He really pushed to get the sale moving and I’m so grateful to him for chasing everything up on a regular basis and keeping me updated daily - thank you Dave!

Eleanor · 12 June 2023 · Robert Luff and Co Worthing (2 Boxgrove Parade)

5/5

Google

Absolutely fantastic experience, as a first time buyer I had no clue what I was doing but James Porter and the team made the journey from start to finish as pain free as they could. I would definitely use Robert Luffagain and I can’t rate them highly enough

Dumile · 12 June 2023 · Robert Luff and Co Worthing (2 Boxgrove Parade)

5/5

Google

Excellent service from all the team at Robert Luff Goring. Courteous, respectful, efficient, and steered the sale through smoothly to completion. Thanks to David King and especially James Porter. Highly recommended.

Nick · 12 June 2023 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 11 June 2024

Thank you very much for the kind words Nick. We are pleased to hear that Dave and James were able to assist you with your recent sale, we will pass on your review to the team. We are pleased to hear you will recommend us in the future to family and friends. Thank you again for choosing Robert Luff & Co.

5/5

Google

Purchased my first property with Robert Luff before Christmas and they (James particularly!) went to a lot of effort to ensure I was kept updated, offer advice and answer all of my novice questions throughout the process. It was a seamless process all in all and I couldn't be more grateful!

Holly · 12 June 2023 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 11 June 2024

Thank you so much for taking the time to leave such a wonderful 5-star review Holly! We're thrilled to hear about your positive experience with Robert Luff & Co, and we're especially glad to know that James was able to provide you with exceptional service. We understand that buying your first property can be a significant and sometimes overwhelming milestone, so it's fantastic to hear that we were able to make the process seamless for you. Your satisfaction is our top priority, and we're always here to offer guidance and answer any questions you may have, no matter how "novice" they may seem. Congratulations on your new property, and if you ever need assistance in the future or have more questions, don't hesitate to reach out. We truly appreciate your trust in us, and we're grateful for your support. Wishing you all the best in your new home!

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Awards

The Trusted Agent 2026 results for Robert Luff and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Robert Luff and Co

Which Robert Luff and Co office has the most reviews?

Worthing (30 Guildbourne Centre) has the most, with 443 reviews rated 4.6 out of 5, followed by Worthing (2 Boxgrove Parade) with 436.

Where are the Robert Luff and Co offices?

The four Robert Luff and Co offices, by town:

Has Robert Luff and Co won any awards?

Yes. In The Trusted Agent 2026 awards, Worthing won Trusted Agent, Hove won Trusted Agent and Worthing won Trusted Agent.

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