Robert Luff and Co Hove reviews

★★★★★ 5/5

Google

I would like to express my sincere thanks to everyone at Robert Luff & Co. Regardless of who you approach at the Hove branch, the team is consistently welcoming, professional, and extremely helpful (even after the sale has been completed). Phil and Charlie were exceptional from start to finish. Their professionalism, dedication, and clear communication made the stressful experience feel smooth and manageable. Without their support, I would not have been able to secure the property of my dreams :)

Veronika · 17 March 2026

★★★★★ 5/5

Trustpilot

Robert Luff and staff were great from…

Robert Luff and staff were great from the off the enthusiast Robert came to see the house and his energy convinced us to go with his company. Given their connections to Brighton they already had our buyer on their books, they were also the first people to see it !! Jack was patient all the way through and completed in 16 weeks. Staff were always great at passing messages on if jack was out doing viewings and he always came back to me. Highly recommend and would use again. Thanks for everything Sam

Samantha · 25 September 2026

★★★★★ 5/5

Google

Want to give a big thanks to the whole Hove team of Robert Luff & Co. who were very approachable, responsive and supportive, clearly communicating well with each other, in a recent purchase, I managed on behalf of a son, of a flat sold by their client. They worked well with solicitors we were using already, but were also their recommendation too, and guided us to particular representatives that they directly liase with, which was helpful and worked really well in moving from an agreed price - negotiated without any nonsense - at speed to completion in a necessarily tight target of only just over 2 months. Although achieving the sale was in everyone’s interests of course, they played an important part, particularly facilitating several viewings and maintaining good and speedy contact as needed. From my ‘buyers’ perspective they were fully engaged agents for the sale on behalf of their client and while I spoke with and met each of Phil, Heb and Haydn I would like to highlight particularly Charlie’s personable, professional service. I would use them again as either buyer or seller - that, I think, is enough said. Bill and Tom Godfrey.

William · 17 January 2026

★★★★★ 5/5

Google

I would not hesitate to use Robert Luff for selling my home again. The persistence of attention to my sale right up until the last day of exchange was faultless. The photographer was exceptional plus I was offered drone shots. The EPC was arranged by Heb. A good buyer was selected. Advice was available to me throughout by phone which was always answered or calls returned. The rates are competetive but the service is hard to match. So much better than my previous experience. Thank you so much Heb and the team, Phil, Charlie and Hayden.

T · 14 December 2025

★★★★★ 5/5

Google

We are so very grateful for the support Heb and his team at Robert Duff provided us with in the process of buying our property. Thank you for your hard work and patience to get us over the line… it’s been a pleasure to work with you in quite difficult circumstances. Communication was great , Heb was always quick to respond, even on weekends. We appreciated his calm , sympathetic approach during such a stressful time. Looking forward to settling in to our home in time for Christmas! We highly recommend Heb and his team.

Diane · 28 November 2025

★★★★★ 5/5

Google

Would always recommend Heb and the team! They were a huge support and made everything much easier, personal and stress free for us first time buyers ☺️ Heb went above and beyond to make sure we were informed, happy and helped us with anything we needed. From first viewings to completion, the whole team really made everything hassle free, were always available to help us with any concerns or issues that arose and were always patient with our questions. We couldn't have done it without you, so thankyou all!

Lucy · 17 November 2025

★★★★★ 5/5

Google

Phil Bennett came round to value our property. He was one of five local agents we asked to provide a valuation. The agents valuations ranged hugely. In our opinion Phil was the most prepared and had the most local knowledge for our very specific little group of streets. His valuation discussion included lots of local knowledge with sale agreed prices and valuations he had given for other similar properties within the close area - it wasn’t just a printout from rightmove (although he also had this information as well). Phil managed to achieve very very close to his valuation which was significantly higher than any of the other agents. We are therefore incredibly grateful to Phil as none of the other agents thought the house was worth close to the number he achieved. Phil and his team supported us closely throughout not just the viewings but also the entire sales process and kept close contact with our solicitors and buyers to make sure the sale all went through smoothly. We have now completed and could not be happier with the work of Phil and his team. We would very strongly recommend Robert Luff & Co.

Daniel · 17 November 2025

★★★★★ 5/5

Google

We have just sold a flat through Robert Luff and highly recommend them for the service we received. We were in regular contact with Phil who was a huge help throughout the entire process. Phil went above and beyond at every stage. We don’t live locally and Phil gave us advice on repairs that needed doing and suggested companies who could undertake the work, held the keys, provided access to allow for the repairs to be undertaken. Phil was kind enough to do meter readings as well as giving us regular updates and advice regarding the sale. It took a while to sell due to various complications but Phil remained patient and committed to seeing the sale through to completion. We would not hesitate to use Robert Luff again for either lettings or sales

Felix · 17 November 2025

★★★★★ 5/5

Google

We had a fantastic experience selling our flat with Robert Luff in Hove. Phil was extremely communicative throughout the entire process and supported us through all the ups and downs along the way. He was always quick to respond and consistently proactive. Thanks to his effort and guidance, we were able to exchange in time before our mortgage offer expired. We’re very grateful for his help and would highly recommend him and the team at Robert Luff.

Ryan · 28 November 2025

★★★★★ 5/5

Google

I sold my flat via Robert Luff this year and the whole process was fantastic from beginning to the end. Everyone I interacted with was extremely professional, helpful and friendly. Heb was great from beginning to end, answering all of my questions and quickly helping me in any way he could. I would absolutely recommend them to anyone! Thanks to the whole team for making the process so easy!

Chris · 7 December 2025

★★★★★ 5/5

Trustpilot

Professional, competant and got the results we wanted.

We sold three houses through David King @ Robert Luff, who acted as our sole agent. Initially we had them on the market with another firm of agents, who came up with nothing. David took over and quickly arranged viewings, managed the processes with a high degree of professionalism, stayed in regular contact, managed all parties' expectations, and was very helpful when we had the typical problems everyone encounters when selling, along with some not so typical ones. I can definitely recommend David, he did a great job for us.

Keith · 11 August 2025

★★★★★ 1/5

Trustpilot

Awful, awful company.

An extremely poor experience from start to finish. Robert Luff & Co appears to enable negligent and nefarious landlords rather than hold them accountable. Over the course of our two-year tenancy in Worthing, we repeatedly reported serious issues with the property, including ongoing mould and damp. These were never properly resolved, leaving us to deal with the consequences ourselves and even pay out of pocket for dehumidification. The property was in an unacceptable condition when we moved in, with heavily soiled carpets, and cigarette stained peeling wallpaper, despite being described as ‘professionally cleaned.’ This set the tone for the entire tenancy. Eventually we presented them with a list of action items to address, as we had just had a newborn baby and the issues were becoming a health concern. They ignored this for four months, at which point we were compelled to hand in our notice. They sent us an email acknowledging these shortcomings, saying they ‘were going to get round to them…’ At the end of the tenancy, the agency was unhelpful and dismissive, siding entirely with a landlord more interested in extracting money than maintaining a habitable property. Despite being as helpful as possible in vacating, including leaving our white goods for new tenants, and paying for the professional cleaning services recommended by the agency themselves, we were charged for unnecessary ‘repairs’ to walls and they had the cheek of trying to charge us for the already filthy carpets. Alarmingly, the same worn carpets remained and new tenants moved in without any meaningful improvements. I would strongly advise anyone considering renting in the Worthing or Brighton area to avoid Robert Luff & Co and look elsewhere.

Joey · 17 April 2026

★★★★★ 5/5

Google

Great experience overall. Communication was clear and consistent throughout, and Phil and Heb were always quick to respond. They handled negotiations professionally and fairly, helping everything move smoothly. Very organised and easy to deal with, I’d happily recommend them.

Gregory · 10 April 2026

★★★★★ 5/5

Trustpilot

Highly recommend using the Lancing Branch!

The team at the Lancing Branch were extraordinary through every stage of my sale and purchase!! Thanks especially to James, Natalie and Rob Newman for making everything proceed as smoothly as possible, in fact they went above and beyond, during a very trying time. Professional, yet friendly and personable, I would highly recommend using the team. Without their guidance and experience I think I would have had a meltdown, they certainly took the stress off of my shoulders. They were brilliant at securing viewings for my property and for the type of property I desired. They were always punctual, polite and friendly when conducting viewings. The communication between ourselves was fantastic, keeping me up to date about my sale and properties on the market. They found the property I desired in next to no time and made sure the sale proceeded with ease. I would not hesitate to use them again! Thank you guys SOO much for all your efficiency, patience, understanding and nurturing.

Leanne · 13 January 2025

★★★★★ 5/5

Google

I really couldn’t recommend Heb and his team enough they went above and beyond to try and sell my flat which was a difficult sale. They went out of their way to check my flat was in working order and organise tradesmen and paperwork and yeah I highly recommend them five stars.

Sarah · 17 November 2025

★★★★★ 5/5

Trustpilot

Harvey Bliss X

Hi, so I would just like to say a big shout out to Harvey Bliss. I applied for my house, and almost straight away I received a call from lovely Harvey. I was actually out for lunch with my family, however, we just hit it off and the conversation just flowed, my lunch left on the table lol. It turns out Harvey has the same birthday as one of my children, that’s how at ease he made me feel, to get to that level of conversation. In spite of the fact of a couple of things that did not make the criteria for our home, Harvey convinced the landlord to meet me and my dog ( pets were a no ). A few tricks from Maggie 🐾🐾 and Harvey’s persistent voice for me, sealed the deal ! We now live in what I would describe as our dream house. Harvey is a young man, with an old mature head on his shoulders. He is charming, he is professional, he is fantastic at his job. But he is also kind and genuine, and see’s the potential in someone like me. My children and I fell in love with this house, and were very desperate in need to move. My youngest was being bullied, they were turning up at our old house. Harvey made this happen. And I will be forever grateful to him, for the rest of our lives. 🙏 My child is now thriving, where before she was overdosing and self harming 😞 Harvey changed her life, all of our lives. He showed me that it’s not all about the rules as such, but about the trust. Harvey put his whole trust in me and I will never let him down. This young man is going to fly in his career, because of who he is, as well as how amazingly he carries out his job. Because he is also a people person, who gets it. Who listens and understands the situation. He has empathy and I hope his parents are extremely proud. ☺️ Thank you Harvey, because, unbeknown to you, you changed our lives around, for the better. You have no idea. Keep flying high mate. You deserve the best in life and I hope you climb that ladder to the top ! I have no doubt you will. Loads of love, Paula and kids ( and dog and cat ) ☺️ Beautiful kid, so grown up. 🙌 Thank you 🙏 xx

Paula · 5 November 2025

★★★★★ 5/5

Trustpilot

Great

On initial valuation the team were extremely kind and passionate about our house. They listened to everything we had improved and made sure to emphasise this on viewings. It was refreshing to have an agency so dedicated and knowledgeable about a property they are selling. Due to failed onward purchases etc it took a bit longer to sell, they never gave up and even helped us find an amazing property. If you are looking to sell I would recommend them, they are all very knowledgeable in their field and when viewings take place I would recommend Jane to hold them as she could sell sand to the desert! They are great and once we have finished renovating our new home we will have them back to value just in case we fancy another go around. Thank you so much to Luke, Harvey, Jane, Jade, Dom, Max, Jack and all of the team who stuck with us!

Miss · 29 September 2024

★★★★★ 5/5

Google

Phil, Charlie and Hadyn at Robert Luff, Hove, sold our property in October 2025. From the moment we walked through the door until the day we completed, they were absolutely amazing at marketing and showing our property, managing to get more potential buyers through the door in a week than a previous estate agent we’d instructed had done in 6 months. They communicated honestly and transparently, and suggested ways we could stage our property to the best effect. We’re so grateful to them for doing such a fabulous job, enabling us to move onwards and upwards. We highly recommend Robert Luff as a reliable and trusted agent who gets things done.

Alisa · 17 February 2026

★★★★★ 5/5

Google

our purchase was complicated with very tight timelines. Heb and his team were always responsive and worked diligently to resolve the issues. I don't know if we could or would have completed this deal without his professionalism and hard work.

Edward · 17 November 2025

★★★★★ 5/5

Google

The best and more efficient estate agent in Brighton and Hove. My fiancé and I were looking for a property for our first time buy and Heb Bailey and the team found us the perfect apartment. We weren't through A LOT of agencies and A LOT of visits but those guys seem to actually care more and find us our first flat pretty much straight away. Not only that but they helped us through the entire process: being first time buyers we were so inexperienced in purchasing a property and the guys went the extra miles to help us with solicitors recommendations, surveys, all the steps on buying a house and were always there when we needed access to the property for surveyors and others. They responded to all our questions within hours and never hesitated to help. I say it again the best estate agent in Brighton and Hove, ppl who actually care! Thank you so much for making our first purchase an amazing experience :)

Claudia · 4 June 2024

★★★★★ 5/5

Google

Wow, wow, wow! I honestly can’t thank Heb enough for making what could have been a stressful time feel so easy and straightforward. I wasn’t even planning to sell my house until I found the one and completely fell in love with it. Heb at Robert Luff not only showed me around my dream home but then came to value mine straight away. Within just 2 days the photos were done, it went live, and less than a week later it was SOLD for exactly the price I wanted! From start to finish, Heb has kept me updated, reassured, and on track with everything. He’s been professional, friendly, and genuinely caring throughout the whole process. I felt like I was in safe hands the entire time. If you’re thinking about buying or selling, honestly, I can’t recommend Heb enough. He knows his stuff, he gets things done, and he does it brilliantly. Thank you, Heb, you’ve been an absolute star!

Molly · 12 August 2025

★★★★★ 5/5

Google

I am so happy with the service I received from Robert Luff. Heb, was an incredible agent who went above and beyond many times. My sale was not straightforward, but Heb kept in touch at every step - he was positive and knowledgable, and it felt like he was on my side throughout. All emails and calls were answered immediately. I have already recommended Robert Luff to friends and would not hesitate to use them again. 100% recommend!

Tasia · 30 June 2024

★★★★★ 5/5

Google

Very impressed with the team at Robert Luff & Co - and in particular Heb, who did an incredible job from start of my listing to finish.

Jake · 17 February 2026

★★★★★ 5/5

Google

Robert Luff assisted with the sale of my property with professionalism, dedication and care. Charlie was the agent that supported me on that journey, he was a joy to work with, clearly communicating the whole way and always professional during viewings. Charlie was also able to secure a steady flow of viewers and kept in touch at all times to ensure I was always in the loop. I would highly recommend Robert Luff to anyone. 5 stars all the way.

David · 12 May 2024