Every review we hold for the Hove office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI reached out to one of the agents off a referral, Heb.
Heb listened to what it was that I needed out of my search, especially being a first time buyer & new to the area, it meant that I had 101 questions! After listening to what I needed, Heb pulled together 4/5 properties he sent over to me on email, I then decided what I liked/ didn't like. From there, he then suggested further properties which we viewed all within a week or so.
I shortly made an offer after that as I felt that I had a real idea of what I was looking for and needed. In total the process from search to completion took 4 months, which is really fast!
Would highly recommend Robert & Luff and the team :)
Sarah · 11 August 2026
Agent replied · 11 October 2026
Thank you for taking the time out to leave us such a wonderful 5 Star Review Sarah. We’re delighted to hear that Heb made your experience as a first-time buyer and someone new to the area such a positive one.
It’s wonderful to know that he took the time to really understand what you were looking for, answer all those important questions and carefully tailor the properties he suggested. Helping you quickly narrow down your search and find the right home is exactly the service we aim to provide.
Completing the whole journey from starting your search to getting the keys in just four months is a fantastic result! We’ll be sure to pass your lovely feedback on to Heb and the team.
Thank you again for choosing Robert Luff & Co, and congratulations on your new home.
★★★★★ 5/5
GoogleGreat experience overall. Communication was clear and consistent throughout, and Phil and Heb were always quick to respond. They handled negotiations professionally and fairly, helping everything move smoothly. Very organised and easy to deal with, I’d happily recommend them.
Gregory · 10 April 2026
Agent replied · 17 April 2026
Thank you for taking the time to leave our team such a positive review. We’re really pleased to hear you had such a positive experience with us.
Clear communication and keeping things moving smoothly are priorities for our team, so it’s great to know that Phil and Heb were able to support you effectively throughout the process. We’ll be sure to pass on your lovely feedback to them, they’ll really appreciate it.
It was a pleasure working with you, and we’re grateful for your recommendation. If we can help you again in the future, please don’t hesitate to get in touch.
★★★★★ 5/5
GoogleHeb was an absolute superstar from start to finish. By far the best and most attentive agent we have used in any sale or purchase experience. Thank you!
Lucy · 11 June 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave us such a fantastic review Lucy. We'll be sure to pass your kind comments onto Heb. Thank you again for choosing Robert Luff & Co, wishing you all the very best in your new home.
★★★★★ 5/5
GoogleWe recently sold our flat through Robert Luff and had an outstanding experience from start to finish. We worked closely with Heb, Haydn and Charlie, all incredibly professional, knowledgeable and supportive throughout the entire process.
Heb, the director of the Hove branch, was especially brilliant. He kept everything moving smoothly, stayed proactive, and guided us through both our sale and onward purchase with real care and expertise.
The whole team made what could have been a stressful journey feel straightforward and well managed. We’re genuinely grateful for their hard work and would highly recommend Robert Luff to anyone looking to sell or buy a property.
Alain · 11 May 2026
Agent replied · 11 October 2026
Thank you so much for your fantastic review and for trusting Robert Luff & Co with your sale.
We’re absolutely delighted to hear that you had such a positive experience from start to finish. Heb, Haydn and Charlie from our Hove Team will be especially pleased to read your kind words, it means a great deal to the whole team to know their professionalism, communication and support made a real difference during your journey.
Thank you again for your recommendation and for taking the time to share your experience. We wish you all the very best in your new home, and if we can help again in the future, we’d be delighted to assist.
★★★★★ 5/5
GoogleI really couldn’t recommend Heb and his team enough they went above and beyond to try and sell my flat which was a difficult sale. They went out of their way to check my flat was in working order and organise tradesmen and paperwork and yeah I highly recommend them five stars.
Sarah · 17 November 2025
Agent replied · 17 April 2026
Thank you so much for your brilliant 5-star review Sarah. We’re delighted to hear that Heb and the team went the extra mile to support you through what sounds like a challenging sale. Their commitment to keeping everything on track, from organising tradespeople to ensuring your flat was ready to go really shows the care and dedication we strive to deliver.
Your recommendation means a great deal to all of us here at Robert Luff & Co. We truly appreciate you taking the time to share your experience, and we wish you all the very best for the future.
The Robert Luff & Co Hove Team
★★★★★ 5/5
GoogleI had a good experience selling my flat with Robert Luff. The team were really helpful and realistic in their approach to advising me on market pricing and timing. They listened to my preferences regarding listing material. They got the property onto the market swiftly, and they were proactive throughout the sale, helping to keep communication open with the buyer. Charlie in particular also helped to problem solve issues that came up during the process- helping to source firms for fire risk assessments etc. I felt that the team definitely earned their fees, they kept up the momentum, and got the sale through smoothly and swiftly.
Sara · 27 March 2026
Agent replied · 11 October 2026
Thank you very much for your thoughtful review and for choosing Robert Luff & Co to handle your sale.
We’re really pleased to hear that you found our approach helpful, particularly around pricing strategy and timing. Providing honest, realistic advice and working closely with our clients on how their property is presented is something we take great pride in, so it’s fantastic to know that came through.
It’s also great to hear that the team’s proactive communication helped keep everything moving smoothly. Managing those details efficiently can make all the difference to keeping a sale on track.
Thank you again for your kind words, it means a lot to know you felt we earned our fee and delivered a smooth, successful outcome. We wish you all the very best for the future and would be delighted to help again whenever you need us.
★★★★★ 5/5
TrustpilotHarvey Bliss X
Hi, so I would just like to say a big shout out to Harvey Bliss.
I applied for my house, and almost straight away I received a call from lovely Harvey. I was actually out for lunch with my family, however, we just hit it off and the conversation just flowed, my lunch left on the table lol.
It turns out Harvey has the same birthday as one of my children, that’s how at ease he made me feel, to get to that level of conversation.
In spite of the fact of a couple of things that did not make the criteria for our home, Harvey convinced the landlord to meet me and my dog ( pets were a no ).
A few tricks from Maggie 🐾🐾 and Harvey’s persistent voice for me, sealed the deal !
We now live in what I would describe as our dream house.
Harvey is a young man, with an old mature head on his shoulders. He is charming, he is professional, he is fantastic at his job. But he is also kind and genuine, and see’s the potential in someone like me.
My children and I fell in love with this house, and were very desperate in need to move.
My youngest was being bullied, they were turning up at our old house.
Harvey made this happen. And I will be forever grateful to him, for the rest of our lives. 🙏 My child is now thriving, where before she was overdosing and self harming 😞
Harvey changed her life, all of our lives.
He showed me that it’s not all about the rules as such, but about the trust. Harvey put his whole trust in me and I will never let him down.
This young man is going to fly in his career, because of who he is, as well as how amazingly he carries out his job. Because he is also a people person, who gets it. Who listens and understands the situation. He has empathy and I hope his parents are extremely proud. ☺️
Thank you Harvey, because, unbeknown to you, you changed our lives around, for the better. You have no idea.
Keep flying high mate. You deserve the best in life and I hope you climb that ladder to the top ! I have no doubt you will.
Loads of love, Paula and kids ( and dog and cat ) ☺️
Beautiful kid, so grown up. 🙌
Thank you 🙏 xx
Paula · 5 November 2025
★★★★★ 5/5
GoogleWe recently sold our flat through Robert Luff and couldn't be happier with the service we received. The team was professional, supportive, and kept us informed throughout the entire process. They made everything as smooth and straightforward as possible. We really appreciated their excellent communication and would highly recommend Robert Luff to anyone looking to buy or sell a home.
Kate · 11 August 2026
Agent replied · 11 October 2026
Thank you so much for taking the time to leave us such a wonderful 5-star review and recommendation Kate. We’re delighted to hear that you were so happy with the service you received from our team throughout the sale of your flat.
We know how important clear and regular communication is when selling a property, so it’s fantastic to hear that you felt informed and supported at every stage. Making the process as smooth and straightforward as possible is always our aim.
Thank you again for choosing Robert Luff & Co and for recommending us to others. We really appreciate your kind words and wish you all the very best in your new home.
★★★★★ 5/5
TrustpilotGreat
On initial valuation the team were extremely kind and passionate about our house. They listened to everything we had improved and made sure to emphasise this on viewings. It was refreshing to have an agency so dedicated and knowledgeable about a property they are selling. Due to failed onward purchases etc it took a bit longer to sell, they never gave up and even helped us find an amazing property. If you are looking to sell I would recommend them, they are all very knowledgeable in their field and when viewings take place I would recommend Jane to hold them as she could sell sand to the desert! They are great and once we have finished renovating our new home we will have them back to value just in case we fancy another go around. Thank you so much to Luke, Harvey, Jane, Jade, Dom, Max, Jack and all of the team who stuck with us!
Miss · 29 September 2024
Agent replied · 6 June 2026
Thank you so much for your lovely review Laura.
We’re absolutely delighted to hear how well supported you felt throughout your journey with us, it truly means a lot to the whole team. It was a pleasure to help showcase your beautiful home and stick with you through the ups and downs. We’re so pleased we could also help you find your next property and that Jane’s viewing magic made such a great impression, she’ll be thrilled to hear your feedback!
We wish you all the best with your renovations and would be honoured to help again if and when the time comes. Thank you again for your trust and kind words!
The Robert Luff & Co Worthing Team
★★★★★ 5/5
GoogleExcellent throughout. I moved my property to Luff & Co after terrible service at a competitor where I fell for the normal con of them indicator a higher sales price to market at. This competitors feedback was none existent where as Luff & Co kept me informed of every viewing before and after. They also advised on house dressing when the market slowed significantly. All in all a thoroughly professional service.
Robert · 11 May 2026
Agent replied · 11 October 2026
Thank you so much for your wonderful review Robert. We really appreciate you taking the time to share your experience.
We’re delighted to hear that the communication and feedback you received made such a positive difference, especially after your previous experience. Keeping our clients fully informed at every stage is something we place great importance on, so it’s fantastic to know that stood out to you.
We’re also pleased that our advice on presentation and “house dressing” proved helpful during a more challenging market, getting those details right can make all the difference.
Thank you again for your kind words and for trusting Robert Luff & Co with your property. If we can assist you in the future, we’d be more than happy to help.
★★★★★ 5/5
GooglePhil, Charlie and Hadyn at Robert Luff, Hove, sold our property in October 2025. From the moment we walked through the door until the day we completed, they were absolutely amazing at marketing and showing our property, managing to get more potential buyers through the door in a week than a previous estate agent we’d instructed had done in 6 months. They communicated honestly and transparently, and suggested ways we could stage our property to the best effect. We’re so grateful to them for doing such a fabulous job, enabling us to move onwards and upwards. We highly recommend Robert Luff as a reliable and trusted agent who gets things done.
Alisa · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your wonderful and detailed review.
We’re thrilled to hear about your positive experience with Phil, Charlie, and Hadyn at our Hove office. It’s especially rewarding to know that their proactive marketing, honest communication, and practical advice on presenting your property made such a meaningful difference, and helped achieve such strong interest in a short space of time.
Your kind words about their dedication and transparency really reflect the standards we strive to uphold. We’re delighted that we could play a part in helping you move onwards and upwards, and we truly appreciate your recommendation.
Wishing you every success and happiness in the next chapter
★★★★★ 5/5
Googleour purchase was complicated with very tight timelines. Heb and his team were always responsive and worked diligently to resolve the issues. I don't know if we could or would have completed this deal without his professionalism and hard work.
Edward · 17 November 2025
Agent replied · 17 April 2026
Thank you so much for the 5 star review Edward. We’re so pleased to hear that Heb and the team were able to support you through what sounds like a complex purchase. Their dedication and responsiveness really shine through in situations like this, and it’s wonderful to know their efforts made the difference. We truly appreciate your kind words and wish you all the best in your new home. The Robert Luff & Co Hove Team
★★★★★ 5/5
GoogleThe best and more efficient estate agent in Brighton and Hove.
My fiancé and I were looking for a property for our first time buy and Heb Bailey and the team found us the perfect apartment. We weren't through A LOT of agencies and A LOT of visits but those guys seem to actually care more and find us our first flat pretty much straight away.
Not only that but they helped us through the entire process: being first time buyers we were so inexperienced in purchasing a property and the guys went the extra miles to help us with solicitors recommendations, surveys, all the steps on buying a house and were always there when we needed access to the property for surveyors and others. They responded to all our questions within hours and never hesitated to help.
I say it again the best estate agent in Brighton and Hove, ppl who actually care! Thank you so much for making our first purchase an amazing experience :)
Claudia · 4 June 2024
Agent replied · 29 August 2024
Thank you so much for your fantastic review Claudia! We’re absolutely thrilled to hear that you and your fiancé had such a positive experience with Heb Bailey and the Hove team. It’s wonderful to know that we were able to find you the perfect apartment and support you through every step of the process, especially as first-time buyers.
We’re delighted that our care and dedication made your first property purchase an amazing experience. If you ever need any further assistance in the future, please don’t hesitate to get in touch. Thanks once again for your glowing recommendation! The Robert Luff & Co Team.
★★★★★ 5/5
GoogleWow, wow, wow! I honestly can’t thank Heb enough for making what could have been a stressful time feel so easy and straightforward. I wasn’t even planning to sell my house until I found the one and completely fell in love with it. Heb at Robert Luff not only showed me around my dream home but then came to value mine straight away. Within just 2 days the photos were done, it went live, and less than a week later it was SOLD for exactly the price I wanted!
From start to finish, Heb has kept me updated, reassured, and on track with everything. He’s been professional, friendly, and genuinely caring throughout the whole process. I felt like I was in safe hands the entire time.
If you’re thinking about buying or selling, honestly, I can’t recommend Heb enough. He knows his stuff, he gets things done, and he does it brilliantly. Thank you, Heb, you’ve been an absolute star!
Molly · 12 August 2025
★★★★★ 5/5
GoogleI am so happy with the service I received from Robert Luff. Heb, was an incredible agent who went above and beyond many times.
My sale was not straightforward, but Heb kept in touch at every step - he was positive and knowledgable, and it felt like he was on my side throughout. All emails and calls were answered immediately.
I have already recommended Robert Luff to friends and would not hesitate to use them again.
100% recommend!
Tasia · 30 June 2024
Agent replied · 29 August 2024
Thank you so much for your wonderful review Tasia. We’re thrilled to hear that you were pleased with the service from Robert Luff & Co and that Heb made such a positive impact on your experience. It’s fantastic to know that his dedication, positivity, and knowledge shone through, especially with a sale that wasn’t straightforward. We truly appreciate your recommendation to friends and your willingness to use our services again. If you need any further assistance in the future, please don’t hesitate to get in touch. Thanks once again for your support and positive review.The Robert Luff & Co Team.
★★★★★ 5/5
GoogleRobert Luff assisted with the sale of my property with professionalism, dedication and care.
Charlie was the agent that supported me on that journey, he was a joy to work with, clearly communicating the whole way and always professional during viewings. Charlie was also able to secure a steady flow of viewers and kept in touch at all times to ensure I was always in the loop.
I would highly recommend Robert Luff to anyone. 5 stars all the way.
David · 12 May 2024
Agent replied · 29 August 2024
Thank you so much for your fantastic review David. We’re delighted to hear that you had such a positive experience with Robert Luff & Co and that Charlie’s professionalism, dedication, and clear communication made a difference throughout the sale of your property. It’s great to know that he kept you informed and managed to secure a steady flow of viewers. Your high recommendation and 5-star rating mean a lot to us. If you need any further assistance in the future, please don’t hesitate to get in touch. Thanks once again for your support! The Robert Luff & Co Team.
★★★★★ 5/5
GoogleHeb at Robert Luff & Co has just sold my house in Hove. I definitely chose the right agent. He was friendly, efficient, knowledgable, extremely helpful and great at staying in touch and keeping me updated. Even when someone lower down the chain caused some delays he really helped to resolve the issues and remained patient and positive throughout, which made me have the same outlook. Whether you’re selling or buying I would highly recommend Heb without hesitation!! Excellent 10/10 😃
Anita · 10 May 2024
Agent replied · 29 August 2024
Thank you so much for your wonderful review Anita. We’re delighted to hear that Heb made such a positive impact on the sale of your house in Hove. It’s fantastic to know that his friendliness, efficiency, and knowledge were exactly what you were looking for, and that he kept you updated throughout the process. We’re also pleased to hear that his patience and positivity helped navigate any delays. Your high recommendation means a lot to us. If you ever need any further assistance, please don’t hesitate to get in touch. Thanks once again for your kind words and excellent feedback! The Robert Luff & Co Team.
★★★★★ 5/5
GoogleVery impressed with the team at Robert Luff & Co - and in particular Heb, who did an incredible job from start of my listing to finish.
Jake · 17 February 2026
Agent replied · 17 April 2026
Thank you very much for taking the time to leave us such a positive review Jake, we're so pleased to hear you had a smooth journey using our Hove Branch. We will be sure to pass your review onto Heb and the rest of the team. All the best in your new home.
★★★★★ 5/5
GoogleAfter a long and very difficult house selling experience with another estate agent, Robert Luff agreed to market my property. As I was unable to break my contract with the other agent, Robert Luff worked along side them for several months. From the start, Phil was approachable, knowledgeable and gave me the support needed to sell. The team worked incredibly hard with numerous viewings and I am so relieved to have finally sold. It was a breath of fresh air to work with the team who have been professional, proactive and always responded quickly to calls and emails, giving prompt feedback on viewings. I would not hesitate to recommend Robert Luff. A huge thanks to Phil, Haydn, Charlie and Heb.
Bridget · 27 July 2025
★★★★★ 5/5
GoogleWe've been shown a couple of properties by Charlie. He really impressed us with his local knowledge of the area and neighbours on one of the viewings in particular. Charlie has been very helpful and not at all pushy.
Katie · 17 October 2025
Agent replied · 17 April 2026
Thank you so much for taking the time to leave Charlie such positive feedback Katie. We do hope you'll continue to recommend our services to friends and family.
The Hove Team @Robert Luff & Co
★★★★★ 5/5
GoogleExcellent experience selling my property with Robert Luff. Heb Bailey made the process feel easy, provided ongoing support and useful information throughout. Would highly recommend.
Lily · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your lovely 5-star review Lily.
We’re thrilled to hear that you had an excellent experience selling your property with Robert Luff & Co. Making the process feel straightforward and well supported is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for your recommendation, it truly means a lot to us. If we can assist you in the future, we’d be delighted to help.
★★★★★ 5/5
GoogleSelling a house is easy with Robert Luff. Heb carried out an amazing professional and very friendly service. He was always available to chat, update and respond to every question or query you may have. this all worked towards a very smooth Sale. He was constantly chasing the chain, the solicitors and informing on a daily bases, everything was dealt with immediately, great faultless service
i would not hesitate to recommend or use Robert Luff again. thanks again Guys, amazing job.
Russell · 7 December 2025
Agent replied · 28 December 2025
Thank you so much for your fantastic 5-star review Russell. We’re thrilled to hear that your selling experience with Robert Luff & Co was smooth and stress free.
Heb will be delighted to know how much you appreciated his support, his commitment to keeping you updated and ensuring everything ran efficiently. We're pleased to hear that his communication and proactive approach helped make the whole process seamless for you.
We truly appreciate your recommendation and your kind words about the service you received. Thank you again for choosing Robert Luff & Co, and we’d be more than happy to help you again in the future.
We do hope you'll continue to recommend our services.
★★★★★ 5/5
GoogleI just want to say Charlie Francis ,
Who has always showed me around my numerous viewings and I finally found my match is an amazing , honest and friendly estate agent his calm attitude is amazing! He really makes you feel comfortable in the viewing process and actually makes you think the property is already yours lol .
What a great guy to work with and I can see Charlie going a very long way in his career as he does his job with passion and enthusiasm.
I rate you 10/10 mate and will highly recommend your services to anyone .
Looking forward to picking up my keys soon .
Elvis
Elvisfitnesspt · 28 November 2025
Agent replied · 28 December 2025
Thank you so much, Elvis, for your amazing 5-star review, what a pleasure to read!
We’re absolutely thrilled to hear how much you enjoyed your viewing journey with Charlie Francis. His calm, friendly and genuinely supportive approach is something we value greatly, and it’s wonderful to know he helped make the whole process comfortable and exciting for you.
Your kind words about his passion and enthusiasm will mean a lot to him. We’re delighted you’ve found the right place and are now looking forward to collecting your keys, such an exciting moment!
Thank you again for the glowing praise and recommendation. We wish you all the best as you move into your new home.
★★★★★ 5/5
GoogleGreat agents, Phil and team were very professional and straightforward from the start and we had a very quick sale. Many thanks
Henry · 9 October 2026
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