Every review we hold for the Hove office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotImmensely grateful for the service…
Immensely grateful for the service provided by Robert Luff in purchasing my home at a very difficult time for me. They were professional, ever patient and extremely knowledgeable. I particularly would like to recommend Jayne, Henry and Max for their utmost dedication and commitment in the process. Very impressive!
Catherine · 16 February 2024
Agent replied · 6 June 2026
Thank you for taking the time to leave us your positive feedback.
We’re so pleased to hear that, even during a difficult time, you felt supported throughout your home-buying journey. The team will be delighted to know their dedication made such a positive impact, they’re a fantastic team and will really appreciate the recognition.
Wishing you all the best in your new home, and thank you again for choosing Robert Luff & Co.
★★★★★ 5/5
GoogleCan't recommend Robert Luff more highly. Heb and the team went above and beyond on many occasions. I had trouble getting straight answers out of my solicitor but Heb was always on hand to offer advice and lend a hand. He made what can be a stressful process that much easier. Will be recommending them to anyone I know trying to get a home. Thanks Heb!
Freddie · 6 November 2024
★★★★★ 5/5
GoogleAs purchasing a flat can be a stressful experience, I have found Phil @Robert Luff and Co to be responsive and helpful with enquiries - and also in a personable way!. Communication was clear and the buying process has been smooth so far. I would not hesitate to recommend Phil for your property needs.
Isa · 15 October 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to leave us this wonderful 5-star review Isa! We're delighted to hear that your flat purchasing experience with Phil at Robert Luff & Co has been stress-free and enjoyable. Phil takes great pride in being responsive and helpful, and it's fantastic to know that he made the process smooth for you. We greatly appreciate your kind words and your recommendation.
If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to make your property journey as pleasant as possible. Wishing you all the best in your new home!
The Robert Luff & Co Hove Team
★★★★★ 5/5
Trustpilot“BIG PHIL”, Brighton’s go-to estate agent
Estate agents are, generally, not the most popular people.
So when you find a good one, it’s a helpful bonus.
Phil Bennett -- “Big Phil”, of Robert Luff and Co, has done a superb job in securing a sale for us.
Now, we are looking forward to moving on, thanks to Mr Bennett. He has shown patience and professionalism in equal measure combined with natural courtesy, even in difficult moments. No waffle. No bull. Just common sense.
If you’re looking for a smooth sale or purchase, “Big Phil” is Brighton’s go-to estate agent.
Chris and Aileen, Brighton.
Christopher · 23 November 2024
Agent replied · 6 June 2026
Thank you so much for your fantastic 5-star review, Chris and Aileen!
We’re absolutely delighted to hear that Phil, or “Big Phil” as he’s now proudly known!, was able to support you so effectively throughout your sale. Your kind words about his professionalism, patience, and no-nonsense approach really capture what we value most in our service.
Wishing you both all the very best in your next chapter, and thank you again for choosing Robert Luff & Co, we hope you'll recommend our services to friends and family in the future.
The Robert Luff & Co Hove Team
★★★★★ 5/5
GoogleHeb and his team have been efficient, conscientious and helpful. We had the house on the market for a year with 2 different estate agents with no offers. Within 8 months with Robert Luff, we have sold and completed. All straightforward and with help and advice from Heb
Would definitely recommend
Celia · 14 December 2023
Agent replied · 29 August 2024
Thank you so much for your lovely review Ceila! We’re thrilled to hear that Heb and the team were able to turn things around for you and help you achieve a successful sale. It’s great to know that their efficiency, conscientiousness, and support made such a difference. Your recommendation means a lot to us. If you need any assistance in the future, we’re always here to help!
The Robert Luff & Co Team.
★★★★★ 5/5
GoogleFrom the first meeting in my local branch through to moving day I received amazing support with attention to any detail. Help and sound advice at the end of the phone with my many questions made my selling experience with Phil and the team at Robert Luff easy.
Sandra · 12 February 2024
Agent replied · 29 August 2024
Thank you so much for your lovely review Sandra! We're delighted to hear that you received such fantastic support from Phil and the team throughout your selling journey. It’s great to know that their attention to detail and helpful advice made the process smooth and straightforward for you. If you have any more questions or need assistance in the future, please don’t hesitate to get in touch. Thanks again for choosing Robert Luff & Co, and best wishes for your new chapter. The Robert Luff & Co Team.
★★★★★ 5/5
GoogleRobert Luff have been very helpful in both selling my flat in Brighton and also helping us to get exchange and completion done in a good time (Heb Bailey was very helpful with this bit). Would definitely recommend!
L · 15 August 2024
Agent replied · 29 August 2024
Thank you for sharing your experience with us. We’re delighted to hear that you found our team helpful in both selling your flat in Brighton and ensuring a smooth exchange and completion. Heb Bailey will be especially pleased to know that their assistance made a difference. Your recommendation means a great deal to us. If you ever need anything in the future, please feel free to reach out. The Robert Luff & Co Team
★★★★★ 5/5
FacebookWe moved back in April this year and we could not have been happier with the service provided by all of the team and especially Lee! Lee went above and beyond to get us to the finish line, through tough and tricky times he was there and sorted it all! Also it’s worth mentioning, we viewed a number of properties all with different estate agents none of which carried out a viewing as professionally as the Robert Luff team! They are the only ones who we wanted to sell our property with and I would highly recommend them to anyone.
Laura · 1 September 2019
Agent replied · 26 November 2025
Lee James Quigley
★★★★★ 5/5
GooglePhil, Charlie, Heb and the team at Hove have been lovely to work with at helping me sell my property, in
a difficult market and with some unexpected legal issues popping up along the way. I appreciate how patient, accommodating and supportive they've been. I would recommend them highly!
Penny · 14 December 2023
Agent replied · 29 August 2024
Thank you so much for your fantastic review Penny! We’re delighted to hear that Phil, Charlie, Heb, and the rest of the Hove team were able to support you through the challenges of selling your property. Their patience, accommodating nature, and support are truly what we strive for. We greatly appreciate your recommendation and are glad we could assist you in such a difficult market. If you need anything else in the future, don’t hesitate to reach out!
The Robert Luff & Co Team.
★★★★★ 5/5
GoogleHeb and the team at Robert Luff have been brilliant through the whole sale of my property and purchase of my new property. They kept me updated, always came back quickly to my queries and were all very friendly and knowledgeable. Highly recommend!
Katherine · 12 April 2024
Agent replied · 29 August 2024
Thank you so much for your wonderful review Katherine. We’re delighted to hear that Heb and the team at Robert Luff & Co provided such brilliant support throughout the sale of your property and the purchase of your new home. It’s great to know that their updates, quick responses, and friendly, knowledgeable approach made a positive impact. Your high recommendation means a lot to us. If you need any further assistance in the future, please don’t hesitate to get in touch. Thanks again for your kind words! The Robert Luff & Co Team.
★★★★★ 5/5
GoogleI have had an outstanding experience with Robert Luff Hove. The team, Phil, Heb, Charlie, and Haydn, have truly gone above and beyond from start to finish. They are friendly, professional, and incredibly dedicated to helping their clients. I highly recommend them!
Kae · 17 January 2026
Agent replied · 17 April 2026
Thank you so much for your fantastic 5-star review.
We’re thrilled to hear that you had such an outstanding experience with our Hove team. Phil, Heb, Charlie, and Haydn will be delighted to know that their friendliness, professionalism, and dedication made such a positive impression from start to finish.
Thank you for your recommendation, it really means a lot to us. We look forward to helping you again in the future whenever you may need us.
★★★★★ 5/5
GoogleCharlie was the best agent I had seen throughout my week of viewings in Brighton and Hove this week. He selected me several properties which all fitted my criteria. He was extremely helpful, knowledgable and kind. I would highly recommend him as an agent.
Miranda · 13 March 2024
Agent replied · 29 August 2024
Thank you so much for your wonderful review Miranda. We’re thrilled to hear that Charlie stood out during your property viewings in Brighton and Hove. It’s fantastic to know that his helpfulness, knowledge, and kindness made such a positive impression. We appreciate your recommendation and are delighted that Charlie could assist you in finding the right properties. If you need any further assistance or have more questions, please don’t hesitate to get in touch. Thanks again for your kind words! The Robert Luff & Co Team.
★★★★★ 5/5
GoogleJust sold, completed and exchanged via Robert Luff & Co. We had an amazing experience with these guys and we got a first class service. Our main point of contact was Heb (he was brill) and if he was out on location then Phil, Haydn and …
Bob · 17 October 2025
Agent replied · 17 April 2026
Thank you so much for your fantastic review! We’re delighted to hear that Heb, along with Phil, Haydn and the rest of the team, were able to support you so well throughout your sale and purchase. It’s wonderful to know that our attention to … More
★★★★★ 5/5
GoogleI can't recommend Heb Bailey of Robert Luff & Co. enough. Heb went above and beyond with every interaction, amazingly responsive, incredibly helpful, supportive and patient. A legend in his own time. Thank you, Heb, you are a star.
Sarah · 12 April 2024
Agent replied · 29 August 2024
Thank you so much for your fantastic review Sarah! We’re thrilled to hear that Heb Bailey exceeded your expectations and provided such exceptional service. It’s wonderful to know that his responsiveness, helpfulness, support, and patience made a significant difference for you. Your kind words truly mean a lot to us, and we’ll make sure Heb hears about your praise. If you need any further assistance in the future, please don’t hesitate to reach out. Thanks once again for your glowing recommendation! 🌟 The Robert Luff & Co Team.
★★★★★ 5/5
GoogleThanks to Phil and Heb I’m half year living in the best flat in the Hove! Guys was so helpful and supportive - I did 3+ viewings and they where always very kind and nice to arrange it and support! Very good team of professionals! Highly recommended! Jules and Evan
Jules · 17 July 2023
Agent replied · 11 June 2024
Hi Jules and Evan,
We're so pleased to hear you're enjoying life in Hove's best Flat! Thank you so much for your wonderful 5-star review! We're thrilled to hear that Phil and Heb provided such helpful and supportive service throughout the process.
We truly appreciate your recommendation and your kind words about our team of professionals. It was a pleasure assisting you through your sale and we're here to assist you with anything you need in the future.
Once again, thank you for choosing Robert Luff & Co and for taking the time to share your positive experience. We wish you all the best in your new home!
Warm regards,
The Robert Luff Team
★★★★★ 5/5
GoogleRobert Luff provided an excellent service from start to finish during the process of our sale and purchase. Heb was incredibly, friendly, helpful and communicative throughout, and always responded promptly to any questions we had. Thanks!
Oliver · 13 March 2024
Agent replied · 29 August 2024
Thank you so much for your wonderful review Oliver. We’re delighted to hear that you had an excellent experience with Robert Luff & Co throughout your sale and purchase. It’s great to know that Heb’s friendliness, helpfulness, and prompt communication made such a positive difference. Your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for your kind words! The Robert Luff & Co Team.
★★★★★ 5/5
GooglePhil and his team were amazing, they made the entire process from start to finish stress free. Being on hand for any questions and regular updates a long the way.
Would highly recommend Phil and his team if you are looking for a smooth a great experience.
Bradley · 12 June 2023
Agent replied · 11 June 2024
Thank you so much for your fantastic 5-star review! We're thrilled to hear that Phil and our team were amazing and made the entire process stress-free for you, from start to finish.
We truly appreciate your recommendation and your kind words about our Hove Team. Delivering a smooth and great experience is what we strive for, and we're delighted that we could provide that for you.
Thank you once again for choosing Robert Luff & Co and for taking the time to share your positive feedback.
★★★★★ 5/5
GoogleWe have just sold our apartment through Robert Luff & Co. Cannot thank them enough! Their staff have always been friendly and helpful, making the process simple and straightforward. A special mention to one of their Directors, Heb. We have …
Aron · 17 October 2025
Agent replied · 17 April 2026
Thank you so much for your kind words and for choosing us to sell your apartment. We’re delighted to hear the process felt simple and straightforward, and that Heb and the team were able to support you throughout. Your recommendation means … More
★★★★★ 5/5
GoogleA lovely team, really helpful and communicate. I liked the simple messaging when there was a viewing request and that they don't use an automated system to feedback. This was by email or over the phone. What I am especially grateful for is …
Miss · 17 September 2025
Agent replied · 17 April 2026
Thank you so much for taking the time to leave us such a glowing review. We’re really pleased to hear you found the Hove team helpful and appreciated the personal communication throughout the process. It’s great to know that Phil’s support … More
★★★★★ 5/5
GoogleSelling my house through Robert Luff in Blatchington Road, Hove went very smoothly. Heb and his team were all great and supportive throughout. Any questions or concerns I had during the process were answered swiftly and professionally which took away the stress. My thanks to them.
Susan · 12 June 2023
Agent replied · 11 June 2024
Thank you for choosing Robert Luff & Co, Susan. We're glad to hear that you had a positive experience selling your home through our Hove branch. Our team strives to provide excellent customer service and we're happy to know that they were able to meet your needs. Thank you for the kind words and we hope you'll recommend us to others in the future.
★★★★★ 5/5
GoogleFab, personal service. Respectful and not patronising like some agency reps- they listened to us and responded accordingly. Communicated very quickly and geeat at chasing solicitors!
Kat · 17 February 2026
Agent replied · 17 April 2026
Thank you for taking the time to leave us such a fantastic review Kat, we're so pleased to hear that the service you received from our Hove Branch was truly 5 Star. Wishing you all the very best in your new home.
★★★★★ 5/5
GoogleRecently bought a house through Robert Luff @ Co and i couldn’t be happier with the service i received. The Hove Team really did make the whole experience smooth and stress free. Would highly recommend!!
Eliza · 28 November 2025
Agent replied · 28 December 2025
We’re thrilled to hear that your experience buying a home through the Hove team at Robert Luff & Co was so smooth and stress-free. Knowing you felt well supported throughout the process means a great deal to us.
Thank you for the high recommendation, we really appreciate it. Wishing you all the happiness in your new home!
Thank you again for choosing Robert Luff & Co
★★★★★ 5/5
GoogleThe whole team provided a truly personal service throughout a long and sometimes painful sale and purchase to ensure we have successfully moved into the house of our dreams. Right from the outset all the team wanted was for us to move knowing how much we loved the house and would fight our corner throughout where needed, ensuring we got as best a deal we could get. They were professional and extremely hard working and we are thankful to them all!
Candice · 12 April 2024
Agent replied · 29 August 2024
Thank you so much for your wonderful review Candice. We’re thrilled to hear that our team provided such a personal and supportive service throughout your sale and purchase. It’s fantastic to know that we were able to help you secure the house of your dreams and fight your corner to get the best deal possible. Your kind words about our professionalism and hard work mean a great deal to us. If you ever need any further assistance, please don’t hesitate to reach out. Thanks once again for your support and for sharing your positive experience! The Robert Luff & Co Team.
★★★★★ 5/5
GoogleI have just purchased a property through Robert Luff in Hove. Phil Bennett did an excellent job. Communication was clear, timely and helpful. Also strong crisis management skills in evidence when things got sticky towards the end of the process. I would certainly recommend.
Angus · 18 August 2025
Agent replied · 17 April 2026
Thank you for your kind review and congratulations on your new home. We’re so pleased to hear Phil was able to guide you through the process with clear communication and support, especially when things became more challenging towards the … More
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