Robert Luff and Co Hove reviews

★★★★★ 5/5

Google

We could not speak more highly of this estate agency. From the initial consultation for our flat, Heb kept us up to date and really worked with us to get the best overall offer. As soon as our offer was accepted, Dom went above and beyond to push through the sale and purchase which became quite tricky in the end.

Jamie · 12 June 2021

★★★★★ 5/5

Google

Phil at Robert Luff was excellent in my recent purchase of my first property. He handles things promptly and I never felt like there was anything I couldn't ask for. Great service and a smooth purchase process!

Joe · 17 October 2025

★★★★★ 5/5

Google

Robert Luff provided an excellent service from start to finish and made our first ever house purchase so much easier. Heb was incredible - genuine, helpful and communicative throughout, and very efficient and quick when dealing with any questions and requests. We will definitely recommend Robert Luff to others. Thank you Heb & Team!

Nicole · 22 August 2024

★★★★★ 5/5

Google

Dilly from letting is great. She will get things done for you and has very high standards. She is fast reacting, polite and very impressive. Ask her and it's fixed.

Peter · 14 December 2025

★★★★★ 5/5

Google

The guys were very much on the ball from the first viewing with Charlie right until the very end. Always available when needed, thanks Charlie, Phil & Heb.

Derry · 12 April 2024

★★★★★ 5/5

Google

Robert Luff were great estate agents to deal with (can't believe I can say 'great' and 'estate agent' in the same sentence). Really easy to deal with, supportive, responsive and fun. Highly recommend them and especially Phil, who dealt with my sale. Thanks so much Phil!PositiveResponsiveness, Quality, Professionalism, Value

Claire · 30 August 2022

★★★★★ 5/5

Google

Heb and the team at Robert Luff were exceptional! They went above and beyond and have always been available to offer guidance and advise in what is a difficult market to navigate. Would highly recommend.

Ben · 15 October 2023

★★★★★ 5/5

Google

I was very pleased with the way Phil and Heb kept in touch with the progress of the sale and always responded speedily to any queries that I had. I would recommend their professionalism and reassuring manner throughout.

Nadine · 17 July 2023

★★★★★ 5/5

Google

This was undoubtedly the very best property-buying experience I've ever had. Heb Bailey liaised constantly with me, the lawyers, and the sellers to ensure a friendly, professional, efficient and relatively speedy process. I could not have asked for more. And in the same speedy and efficient way Robert Luff's lettings department is already working on renting my new property. I recommend this agency wholeheartedly and thank them for their truly outstanding service.

Lesley · 14 May 2024

★★★★★ 5/5

Google

We can't recommend Robert Luff Hove highly enough, specifically the branch director Heb Bailey who handled the sale of our flat. Heb came across as genuine from the outset and offered a modest fee. We've had incredible value for money because of the amount of work Heb has put in throughout the flat sale! He was always communicative and handled several issues posed by our buyer. All the best Heb and many thanks for everything!

Alex · 13 March 2024

★★★★★ 5/5

Google

Wonderful service from start to finish: kind, insightful, not pushy, and Heb went out of his way to help along the way.

Catherine · 5 June 2024

★★★★★ 5/5

Trustpilot

Just a note to say ''Thank you'' to…

Just a note to say ''Thank you'' to Jade Clapham at Robert Luff Worthing Branch who dealt with the sale of our property and was very understanding, helpful and tactful when it came to some tricky negotiating beyond 5pm! Simon & Andy

SIMON · 4 July 2025

★★★★★ 5/5

Trustpilot

Good service from Robert Luff

We were working with Phil Bennett at Robert Luff to make an offer on a property in Hove. He did a great job of answering questions promptly, dealing with prolonged negotiations over the price and generally being very easy to deal with. Thanks!

Simon · 21 May 2025

★★★★★ 5/5

Google

It is common knowledge that buying and/or selling ones property is high up there on the stress scale. Moreover, finding the right Estate Agents who possess the level of calibre and above all empathy to ensure they mitigate that stress, is not an easy task. However, we were more than fortunate to have found Robert Luff & Co and it would be an understatement to say they are the ‘Dream Team’. Their involvement from the very onset was extremely professional, their expertise in handling obstacles on the way outstanding and their warm, friendly, respectful, considerate and ‘can do attitude’ throughout the process, was nothing short of outstanding. We are particularly grateful to Heb and Phil who provided an ‘above and beyond’ service to us throughout the process. We have many years of buying and selling property in both the UK and overseas with mixed experiences of working with Estate Agents. However, our relationship with Robert Luff & Co exceeded our expectations by far. We would highly recommend their services and can say with a high level of confidence that you will not be disappointed. Minus a large percentage of the stress factors associated with selling or buying a property. In summary, Robert Luff & Co provide a bespoke, personalised, client centred approach to their services. They are highly focused on developing a close relationship with their clients, mitigating stress factors and endeavouring to complete the whole process within a tight time frame. We would strongly advise that you approach their agency first before considering appointing any other!

Ali · 16 August 2023

★★★★★ 5/5

Google

I have always had a great experience with them, both with selling my property and viewing others. The team are really accommodating and knowledgable!

Myles · 28 November 2025

★★★★★ 5/5

Google

Excellent support from Heb throughout my first time purchase process. Superb comms and very prompt in finding out any information I needed.

Raymond · 7 December 2025

★★★★★ 5/5

Google

Heb and his team went above and beyond for us. Kept us up to date and always clear on what needed to be done. Can’t recommend them enough.

Pink · 15 October 2023

★★★★★ 5/5

Google

The team at Robert Luff (Hove Branch) have been brilliant, fantastic in particular Heb Bailey and Phil. Nothing too much trouble, always smiling, always helpful. Cannot praise them enough as they are so professional and just really nice guys. Thank you guys.

Maggie · 23 September 2024

★★★★★ 5/5

Google

Selling my home was a huge decision for me to make and quite an emotional one too, the thought of all it entails seemed so daunting but from the minute I walked into Robert Luff in Hove and had a conversation with Jack my fears were put to rest. I have encountered many agents over the years when I have considered selling in the past but Heb, Jack and Phil are in a league of their own. They literally held my hand and guided me step by step through every single, scary process offering unwaivering support and encouragement without ever once coming across as pushy or making me feel that I was just a number on the board. They sold my property within days of marketing and got it through to completion seamlessly, communicating with me and the buyers on a regular basis to ensure a smooth transition, Jack literally went above and beyond anything I could have imagined. Honestly, I can't recommend these three wonderful people enough, they have literally put every other agency in the shade so if you are considering them for buying or selling a property then I promise you, you won't regret it. If only I could have given ten stars **********

Sally-Anne · 12 June 2023

★★★★★ 5/5

Google

In every sense of the word, ‘Robert Luff & Co’ is a local estate agent with a special attention to detail and a high degree of professionalism. From the very first contact of sales (Charlie, Heb and Phil) to various aspects of after sales (Dom and Russell), their business model and approach puts the customer first. Moreover, it was a pleasure to meet a team who enjoy their job.

Valentina · 12 February 2024

★★★★★ 5/5

Facebook

A huge thank you to James Brown and his team, who have been excellent from start to finish. We used another agent before Luff’s and the experience wasn’t great. James promised a sale within a month and was good to his word. Luff’s operate a Sales Progression member of staff (Dom) to help guide all parties. This was invaluable and a true advantage to those thinking of signing up with Luff’s. Many thanks once again to a very professional and pleasant to deal with team.

Pat · 7 May 2021

★★★★★ 5/5

Google

Phil Bennett at Robert Luff is the best! A rare and perfect mix of calm, professional, realistic and friendly at every stage. He worked incredibly hard throughout the whole sales and legal process and didn’t just disappear after an offer was agreed like so many agents do. He went above and beyond with his advice and help. Would completely recommend him and the whole team at Robert Luff. Thank you!

Cath · 13 January 2024

★★★★★ 5/5

Google

Really good service from the team in a challenging market they managed to sell my flat and chase it through to completion for me.

Nick · 17 October 2025

★★★★★ 1/5

Trustpilot

Unprofessional Agency

I am writing this disappointing feedback, maybe the agency will be more careful in the future about their agents when they send them to meet potential customers for viewings. Before the New Year, I found a propwrty for rent that looked spectacularly beautiful, with a pool, garage, good location, etc. Of course, at the market price. The description of the house mentioned "RECENTLY REDESIGNED". We applied for a viewing, but no one contacted us for 2 days, so we called the agency and arranged the viewing for January 7th. On the day of the viewing, someone from the agency called us to confirm the meeting once again and we were told that we would meet their manager at the property. We arrived at the street with the property and there was the first shock seeing that it was an unpaved and full of potholes access road. One of our cars is an Mercedes A45s AMG Sport, a low car. It was the ideal house, we could get over that because it was not the car I drive every day. We arrived 5 minutes early, the agent was almost 10 minutes late after the scheduled time. We were parked in the driveway waiting. Finally the manager appears and walks past us very quickly without making any contact or at least acknowledge our presence. Again, another red flag, when you try to rent a property for over £3000/month. We got out of the car and heading towards him, we looked at each other (my husband and I) because we didn't know what was happening. We didn't receive any welcome, he didn't apologize for being late, nothing! The manager was struggling to find the right key to unlock the door and with his back to us, he greeted us. Lacking manners and politeness, he finally invited us inside. During all this time, we could see that the gutters of the house (on the street) were loose in places and it was very clear how rainwater was seeping into the walls because they were damp and green, inside there was a very old smell of mould (if you know the smell of old books), walls full of mold, unpainted, the windows of the conservatory were fogged up between the two glasses, the backyard with the pool seemed effectively abandoned, unkempt. After these images, it made no sense to continue viewing and we told the manager that it was not “RECENTLY REDECORATED” at all and that that house was clearly not ready for rent. Of course, having no arguments, he told us that he would contact us the same day to show us other properties he has in his portfolio. Something that has never happened. We were not contacted, we did not receive any email, we did not receive any excuse that that house did not look anything like the pictures and that it did not look “RECENTLY REDECORATED”. I also noticed the manager's style of dress, with a corner of his shirt sticking out of his trousers, a linty jumper over it, a sports jacket and worn-out shoes. This is how the manager of an agency was dressed when he came to meet potential customers for renting a property of that kind. For those interested, it refers to the property on Mill Lane, in Worthing.

Sergiu · 11 January 2025