Every review we hold for the Hove office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotGreat service, poor communication
Managed to get a viewing the same day I called which was great. I was told I'd be sent an application form but didn't receive one. After calling back the next day to chase the missing forms, I was told specific representatives allocated to the property would call me back. After no response for 2 hrs I called back where I was told I only get a form if the LL agrees to my req for application. I will update my review as I go through this process but so far the communication hasn't been great.
SpontaneousWeasel · 14 March 2023
Agent replied · 6 June 2026
Thank you for taking the time to leave us a review, and we really appreciate your honest feedback.
We’re glad to hear we were able to arrange a same-day viewing for you, but we're sorry the communication afterwards didn’t meet your expectations. We completely understand how frustrating it can be when you're left waiting for updates, and we apologise for any confusion around the application process.
Our team aims to provide clear and timely communication at every stage, and your comments will certainly be shared internally so we can continue to improve.
If there’s anything we can do to assist you further, please don’t hesitate to contact us directly, we’re here to help and hope to turn your experience into a more positive one moving forward.
★★★★★ 5/5
GooglePhil and the team at Robert Luff were very helpful, personable and professional through the whole process of the house purchase. We were very happy, thank you!
Helen · 17 July 2023
Agent replied · 11 June 2024
Thank you for your fantastic 5-star review Helen! We're thrilled to hear that Phil and the team at Robert Luff provided helpful, personable, and professional service throughout your house purchase. We're delighted that you were happy with our assistance. Thank you for choosing Robert Luff & Co.
If there's anything else we can assist you with in the future, please don't hesitate to contact us.
The Robert Luff & Co Team
★★★★★ 5/5
GoogleOver the past few months we have been SO impressed with the service provided by the team at Robert Luff & Co. They handled both the sale of one property and the purchase of another property and throughout we valued their honest feedback,
effective and prompt communication and their friendly and professional approach. We would like in particular to thank both Phil and Charlie - they both made the daunting downsizing process so much more streamlined. We would not hesitate to highly recommend Robert Luff & Co. Thanks.
Kim · 20 December 2024
★★★★★ 5/5
GoogleHeb and the team at Robert Luff were excellent from the very start of our house sale process, right up to moving day. Always helpful, regular communication and answered all of our questions. Would recommend
Gemma · 22 October 2024
★★★★★ 2/5
TrustpilotPersonally wish I had avoided...
Personally wish I had avoided...awful communications from them and make sure you read any contract FULLY as they certainly don't tell you everything you will be signing but certainly will hold you to it.
This is based purely on interaction with Lancing branch.
Kevin · 18 January 2026
★★★★★ 5/5
GoogleEstate agents are rarely popular and often get a bad press.
But there are exceptions who can win hard- earned praise.
One such is Phil Bennett, director at Brighton agent Robert Luff.
“Big Phil” has helped us navigate through a truly dreadful period for home buyers and sellers. It began with the death of the late Queen Elizabeth 11, continued through Covid and teetered on to the economic maelstrom caused by Liz Truss.
Even now, the UK economy, including the housing market, is still in the doldrums.
But Hark, The Herald Angels are starting to Sing. Homes are selling. Smiles are beginning to form on the faces of the Property Prolateriat.
And it’s thanks to agents such as “Big Phil” who suck up the pressure from buyers and sellers like a human sponge.
If ever the sobriquet “Keep Calm, And Carry On” applied to anyone, it’s Mr Bennett, aided and abetted by his enthusiastic wingman Charlie.
Thanks for a professional, cool and thorough job throughout.
Five Stars. Well deserved.
Chris and Aileen, Fiveways, Brighton.
Christopher · 27 November 2024
★★★★★ 5/5
GoogleBuying through Robert Luff Hove was a breath of fresh air when dealing with estate agents. Heb and his team were very efficient and helpful throughout the whole buying process to make sure it all went through swimmingly. 5 Stars - Thanks guys!
J · 12 June 2021
Agent replied · 11 June 2024
Thank you very much for the 5 Star review Jack! We will pass your comments onto Heb and the Team at our Hove Branch. We wish you every happiness in your new home. Thank you again for choosing Robert Luff & Co. If you haven’t already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for new home owners.
All the best in your new home.
The Robert Luff & Co Hove Branch
★★★★★ 5/5
GooglePhil at Robert Luff & Co has been brilliant throughout the sale of our property, as well as, the purchase of our next home. He has been attentive at all times and the communication between all parties felt extremely smooth due to continuously checking in and updating us on the whole progress. Would definitely recommend Robert Luff to anyone!
Georgia · 26 May 2024
Agent replied · 29 August 2024
Thank you so much for your fantastic review Georgia. We’re thrilled to hear that Phil made such a positive impact on both the sale of your property and the purchase of your new home. It’s great to know that his attentiveness and smooth communication helped keep everything on track. Your recommendation means a lot to us. If you ever need any further assistance, please don’t hesitate to get in touch. Thanks once again for your support and kind words! The Robert Luff & Co Team.
★★★★★ 5/5
GooglePhil and his team were great, they made the entire purchase process really straightforward and stress free. They were informative and helpful throughout. Would highly recommend.
Lucy · 12 June 2023
Agent replied · 11 June 2024
Thank you so much for your kind words, Lucy. I'm glad to hear Phil and his team were able to make the purchase process smooth for you. They strive to provide the best customer service possible and it great to see that they were able to meet your expectations.
Thank you again for choosing us and please don't hesitate to reach out if there is anything else we can do for you in the future.
The Hove Team @ Robert Luff & Co
★★★★★ 5/5
GooglePhil and the team were really attentive and helpful throughout the process, answering any questions or concerns we had during our purchase.
Would recommend!
Scott · 17 July 2023
Agent replied · 11 June 2024
Thank you so much for your 5-star review of our Hove branch Scott! We're delighted to hear that Phil and the team provided attentive and helpful service, addressing all your questions and concerns during your purchase.
We truly appreciate your recommendation!
If there's anything else we can assist you with in the future, please feel free to reach out. We're here to help!
Best regards,
The Robert Luff Team
★★★★★ 5/5
GoogleWe decided to proceed selling our home with Heb at Robert Luff & Co Hove branch after speaking with 4 different agents and reviewing their selling proposals.
Heb has gone above & beyond throughout the process, and got us multiple offers within days of the property going online.
He's been great at communicating, accommodating any questions and guiding from listing to completion.
I'd highly recommend him and the Hove branch to anyone looking to sell their property.
Jessica · 20 December 2024
★★★★★ 5/5
GooglePhil and the team was excellent with the sale. We were the buyers and they were amazing whenever we needed to view the property while awaiting the exchange process.
Chan · 11 December 2024
★★★★★ 5/5
GoogleHighly recommend Robert Luff Estate Agents, they were incredibly helpful and professional throughout the sale of our property.
Emma · 17 October 2025
Agent replied · 17 April 2026
That's so wonderful to hear! Thank you for taking the time to share your experience Emma and leave us a fantastic review! We do hope you'll continue to recommend Robert Luff & Co to friends and family in the future. Thank you again for choosing us.
★★★★★ 5/5
FacebookI cannot thank Robert and his team enough for the sale of my house, it was a very long road but we eventually got there. The service I received from all the staff was fantastic and I couldn't of asked any more from them in regards of updates and request, always a very friendly service and a very professional attitude. I have to personally thank richard wetherall as he had to deal with a lot from me but was always cheerful and his optimism always surprised me � I can honestly say after all our chats I'm going to be sad not to talk with him anymore though I doubt from Richards part it will be responded � can't thank your team enough for everything thanks Rik
Richard · 13 October 2017
★★★★★ 5/5
GoogleOn behalf of Jo and myself, I would like to thanks all members of the Robert Luff team involved in the sale of our property. Thanks for your enthusiasm for our home during the initial stages and getting it on the market and for your professionalism in your dealings with us. Many thanks for finding us a buyer with a short and seemingly simple chain. We believe the price obtained for our property is a very good one, given the competition in the local area within that price range.PositiveProfessionalism
Johanne · 12 June 2022
Agent replied · 11 June 2024
Thank you very much for the kind review Johanne, we will pass your comments onto Heb and the Team at our Hove Branch. We were pleased to be of assistance in the sale of your home. Thank you again for choosing Robert Luff & Co. If you haven’t already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content
All the best
The Robert Luff & Co Hove Branch
★★★★★ 5/5
GoogleWe sold our flat in Hove with Robert Luff and we were very impressed with their level of communication, professionalism and trustworthiness. We also bought our flat in Worthing through their Worthing office and they were equally professional. They dealt with last minute issues fast which helped lower our levels of stress and anxiety. It was refreshing to work with estate agents that made us feel that we were important all the way through the process. We highly recommend them.PositiveResponsiveness, Professionalism
Amalia · 12 June 2022
Agent replied · 11 June 2024
Thank you very much for the kind review Amalia. We will pass your comments onto both our Hove and Worthing Branches. We wish you every happiness in your new home. Thank you again for choosing Robert Luff & Co. If you haven’t already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for new home owners.
All the best in your new home.
The Robert Luff & Co Hove Branch
★★★★★ 5/5
GoogleI have resently purchased a property in Brighton via Robert Luff & Co and I couldn't recommend they highly enough. During the process they have helped and guided me as a first time buyer which was very helpful. Phil, Jack and the rest of the team have been simple and easy to deal with.
To top it off when I picked up the keys I got a welcome pack with some treats and discounts which got me £40 off my new fridge feezer!
Mark · 12 June 2022
Agent replied · 11 June 2024
Thank you very much for the kind review Mark. We will pass your comments onto Heb, Phil & Jack at our Hove Branch. We wish you every happiness in your new (and first!) home. Glad to hear the discount helped towards the new fridge freezer! Thank you again for choosing Robert Luff & Co. If you haven’t already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for new home owners.
All the best in your new home.
The Robert Luff & Co Hove Branch
★★★★★ 5/5
GoogleI'm usually slightly cautious about giving a full score, but I can't see any reason not to on this occasion.
Heb (director) was very professional and incredibly responsive with communications all throughout the process. Dom (sales) likewise provided a great level of service. Credit to Phil as well for initially showing me my property and providing support.
Robert Luff & Co were particularly good in that staff didn't apply pushy, hard-sales tactics which have discouraged me from dealing with certain estate agents in the past. Heb allowed me to come to my own decision to buy and provided information as and when I needed it. Staff were patient and allowed me to view my property on numerous occasions which I was grateful for.
Would definitely recommend Robert Luff & Co. As a first time buyer, I felt confident and assured that I was in good hands.
Peter · 12 June 2022
Agent replied · 11 June 2024
Thank you very much for the kind review Peter and congratulations on your first property purchase. We will pass your comments onto Heb and the Team at our Hove Branch. We wish you every happiness in your new home. Thank you again for choosing Robert Luff & Co. If you haven’t already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for new home owners.
All the best in your new home.
The Robert Luff & Co Hove Branch
★★★★★ 5/5
GooglePhil, Dom and Heb have been exceptional in their support in selling our house. We have been on the moving journey for some time and dealt with many different estate agents, none gave us the commitment and personal touch we have experienced with Phil, Dom and Heb. We had been through the mill and after seeking to buy through them and our sale falling through, they offered to take it on and sold it within a week. Since that time they have been consistently proactive in their support and communication with us and our buyers as we experienced significant trials securing our next purchase, they have been proactively alongside us every step of the way doing everything within their power to support the situation. I can't recommend them highly enough.
Elizabeth · 12 June 2022
Agent replied · 11 June 2024
Thank you very much for the kind review Elizabeth, we are pleased you are now at the end of the process and it has been a pleasure helping you with your moving journey. Thank you again for choosing Robert Luff & Co, wishing you lots of happiness in your new home. If you haven’t already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for new home owners.
All the Team at our Hove Branch
★★★★★ 5/5
GoogleHighly recommend. Brilliant service on both our sale and purchase.
Lauren · 17 November 2025
Agent replied · 17 April 2026
That's great to hear, thank you for the feedback Lauren and of course the 5 Stars! That means a lot to the team. We wish you all the very best in your new home and do hope you'll continue to recommend us to family and friends in the future.
The Robert Luff & Co Hove Team
★★★★★ 5/5
GoogleFantastic service from Heb and the team in helping me sell a recent property. They were professional through to the end and a pleasure to work with. Highly recommended.PositiveProfessionalism
Richard · 12 June 2022
Agent replied · 11 June 2024
Thank you very much for the kind review Richard. We will pass your comments onto Heb and the Team at our Hove Branch. We wish you every happiness in your new home. Thank you again for choosing Robert Luff & Co. If you haven’t already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for new home owners.
All the best in your new home.
The Robert Luff & Co Hove Branch
★★★★★ 5/5
GooglePhil, Heb and the rest of the Robert Luff team are just incredible! After many ups and downs trying to sell our property with other agents, instructing Robert Luff was the best decision we made.
They are by far the most proactive agents I have ever dealt with, with this amongst their professionalism and patience they stand head and shoulders above others.
Thank you so much for all of your help, can't recommend you guys enough!
Emily · 12 June 2022
Agent replied · 11 June 2024
Thank you very much for the kind review Emily, it was a pleasure to assist you with your recent property sale. We will pass your comments onto Heb and the Team at our Hove Branch. We wish you every happiness in your new home. Thank you again for choosing Robert Luff & Co. If you haven’t already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for new home owners.
All the best in your new home.
The Robert Luff & Co Hove Branch
★★★★★ 5/5
GoogleWow!!! What an amazing team you have Heb! Phil and Charlie and yourself were incredible from start to finish in helping me along to the way to purchase my cottage, ive highly recommended Robert Luff to all of my friends who will be starting their home moves next year, outstanding work! All of you! and thank you all.
Lynne · 14 December 2023
Agent replied · 29 August 2024
Thank you so much for your wonderful review Lynee! We’re thrilled to hear that Heb, Phil, and Charlie made such a positive impact on your cottage purchase. It’s fantastic to know that you’re recommending us to your friends as they start their home moves. We truly appreciate your kind words and are delighted to have been able to support you every step of the way. If you need any further assistance in the future, don’t hesitate to get in touch. Thanks again for your outstanding feedback!
The Robert Luff & Co Team.
★★★★★ 5/5
GooglePhil and the team were fantastic from start to finish with a complicated flat sale, would definitely recommend. Very easy to work with and responsive.PositiveResponsiveness, Professionalism, Value
Sam · 12 June 2022
Agent replied · 11 June 2024
Thank you very much for the kind review Sam. We will pass your comments onto Heb and the Team at our Hove Branch. We wish you every happiness in your new home. Thank you again for choosing Robert Luff & Co. If you haven’t already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for new home owners.
All the best in your new home.
The Robert Luff & Co Hove Branch
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