Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe have just sold our house with Robert Luff (Goring) and just wanted to say I can’t stress enough what an incredible service we have received! They achieved us full asking price within four days and since we went under offer Dave, who was looking after us, has been totally on the ball, chasing everyone up and updating me relentlessly. I haven’t once felt in the dark and their pro-active company values has left us as relaxed as possible at such a stressful time. We would never consider another agent after such an outstanding service, and Dave is a genuinely lovely guy to deal with too. Five stars ⭐️⭐️⭐️⭐️⭐️ (no I haven’t been paid to say this! 🙈Credit where credit is due!)
*2023 UPDATE* We just sold through Robert Luff again, and can now say Dave had sold 3 houses for us in the past 6 years and was amazing every time! Wouldn’t use anyone else as he repeatedly provides a great service! Thank you!
Millie · 15 September 2023 · Robert Luff and Co Worthing (2 Boxgrove Parade)
Agent replied · 11 June 2024
Thank you so much for taking the time to leave this incredibly heartwarming 5-star review Millie! We are absolutely thrilled to hear about your fantastic experiences with our Robert Luff & Co Goring Team and especially with Dave as your agent.
It's wonderful to know that your recent house sale went so smoothly, and achieving the full asking price within four days is truly remarkable. We take pride in our pro-active company values and the dedication of our team to keep you well-informed throughout the process. Dave is indeed a gem, and it's clear that he has consistently provided top-notch service over the years.
We are honored that you have chosen to work with us repeatedly and have such trust in our team. Your loyalty means a lot to us, and we look forward to continuing to provide you with excellent service in the future.
Thank you for sharing your kind words, and we genuinely appreciate your support. Please don't hesitate to reach out if you ever need our assistance again. Congratulations on your successful sales, and we wish you all the best in your future endeavors.
★★★★★ 5/5
GoogleWe had an excellent service from start to finish from James and Jamie at Robert Luff (Goring branch). James initially suggesting a property which we hadn't considered, based on another property we wanted to view. His suggestion ended up becoming our new home! They were both very helpful answering our many questions as first time buyers. They followed up enquiries promptly with the solicitors, which they had recommended, who we chose to represent us. James and Jamie made the process very straight forward throughout. I'd highly recommend using them if you are looking to buy in the area.
Will · 15 September 2023 · Robert Luff and Co Worthing (2 Boxgrove Parade)
Agent replied · 11 June 2024
Thank you so much for taking the time to leave us this wonderful 5-star review Will ! We're thrilled to hear that you had an excellent experience with James and Jamie at our Robert Luff Goring branch.
It's fantastic to hear that James's suggestion led you to your new home, sometimes the best gems are the ones we hadn't initially considered. We're also delighted to know that they were able to assist you as first-time buyers and make the entire process straightforward for you.
Your kind words mean a lot to us, and we genuinely appreciate your recommendation. If you ever need our assistance again or have any questions in the future, please don't hesitate to reach out. Congratulations on your new home, and we wish you all the best in your new home journey!
★★★★★ 5/5
GoogleThanks to the Robert Luff team, Mark, Jack, Vanessa, Jane and of course Luke. They valued my flat correctly, sold, progressed, handled viewings and managed it all brilliantly. When you need a job done then look no further. Thanks.
Susan · 15 September 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 11 June 2024
Thank you so much for your wonderful 5-star review! We're thrilled to hear about your positive experience with the Robert Luff & Co team and how Mark, Jack, Vanessa, Jane, and Luke contributed to the excellent service you received.
We take great pride in providing accurate valuations, seamless sales, efficient progress management, expert handling of viewings, and exceptional service to our clients. Your kind words truly motivate us to continue delivering our best.
If you ever need our assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!
Thanks again for choosing Robert Luff & Co, and we look forward to being of service to you in the future.
★★★★★ 5/5
GoogleWe’ve just completed a house purchase in Worthing, and can’t recommend Robert Luff highly enough. Really impressed with the whole team, but we’re particularly indebted to Jade - for her patience, persistence, and tolerance (of my endless calls/emails!) There were plenty of challenges along the way, but Jade kept us sane (just about!) and got us over the line in the end.
Jack · 15 September 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 11 June 2024
Thank you so much for taking the time to leave such a wonderful 5-star review! We're absolutely thrilled to hear about your positive experience with Robert Luff & Co during your house purchase in Worthing.
Jade and the entire team are indeed dedicated to providing top-notch service, and it's fantastic to hear that Jade's patience, persistence, and tolerance made a real difference during the challenges you faced. We understand that buying a home can be a stressful process, and it's our goal to help make it as smooth and enjoyable as possible.
Congratulations on successfully completing your house purchase, and please know that we're here for you should you ever need any assistance in the future. Thank you again for your kind review, we truly appreciate your support. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleFrom start to finish, Robert Luff have been outstanding. Jade went above and beyond any call of duty, even getting involved in her days off in order to get everything done and dusted at the required times. Jane made all of our viewings an absolute pleasure, the quality of Chris’ photography was excellent and Max and Harvey did a great job of keeping their heads even when we seemed to be losing ours! I have never encountered such dedication and professionalism in the many house moves and estate agents that I have experienced in my life, and would unhesitatingly recommend Robert Luff and his entire team to anyone buying or selling in the area. Thank you to all of you 🙏
Zoe · 15 September 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 11 June 2024
Thank you so much for taking the time to leave such a fantastic 5-star review for Robert Luff & Co and our team! We are absolutely delighted to hear about your positive experience with us from start to finish.
It's wonderful to know that Jade went above and beyond to ensure your needs were met, even working on her days off. We appreciate her dedication and commitment.
Your kind words about the dedication and professionalism of our entire team truly mean the world to us. We aim to provide exceptional service to all our clients, and it's heartwarming to hear that we exceeded your expectations.
Thank you once again for your recommendation and for choosing Robert Luff & Co for your real estate needs. We're here to assist you and others in the future, so please don't hesitate to reach out if you ever require our services again. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleFantastic team. Jade was the driving force in the whole chain to get it to exchange and completion, I imagine we’d still be waiting now if not for her persistence. Can’t thank her enough for making it happen!
Louisa · 27 August 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 26 August 2024
Thank you for the kind words Louisa, we will pass these onto Jade in our Sales Progression Team. We would like to thank you again for choosing Robert Luff & Co and hope you will recommend us to friends and family in the future.
The Worthing Robert Luff & Co Team
★★★★★ 4/5
GooglePhil helped us with our recent purchase, he was reliable, honest, easy to contact, did what he said he would do and despite actually representing the vendors, worked to support our best interests. Would recommend.
Sam · 16 August 2023 · Robert Luff and Co Hove
Agent replied · 11 June 2024
Thank you so much for taking the time to share your positive experience Sam. We're thrilled to hear that Phil made your recent purchase a smooth and enjoyable process.
We greatly appreciate your recommendation, and we hope you’ll recommend us to friends and family in the future.
★★★★★ 5/5
GoogleActually I was the buyer not the seller but had a decent experience with this company. They are a bit pushy but that's what a seller wants. Phil Bennett chased me daily... But a decent guy and even the director Heb has been helpful in post sale info about tech stuff for the property. Not a bad outfit at all.
James · 16 August 2023 · Robert Luff and Co Hove
Agent replied · 11 June 2024
Thank you for taking the time to share your positive experience as a buyer with us James!
We appreciate your understanding regarding our proactive approach, as we aim to ensure that both buyers and sellers receive the attention they need. It's wonderful to know that Phil's dedication stood out to you, and that Heb, our director, was able to assist you beyond the sale.
If you ever have any further questions or need assistance in the future, please feel free to reach out. We're here to help.
Thank you again for choosing our Robert Luff & Co, and we wish you all the best in your new property!
★★★★★ 5/5
GoogleIt is common knowledge that buying and/or selling ones property is high up there on the stress scale. Moreover, finding the right Estate Agents who possess the level of calibre and above all empathy to ensure they mitigate that stress, is not an easy task. However, we were more than fortunate to have found Robert Luff & Co and it would be an understatement to say they are the ‘Dream Team’.
Their involvement from the very onset was extremely professional, their expertise in handling obstacles on the way outstanding and their warm, friendly, respectful, considerate and ‘can do attitude’ throughout the process, was nothing short of outstanding. We are particularly grateful to Heb and Phil who provided an ‘above and beyond’ service to us throughout the process.
We have many years of buying and selling property in both the UK and overseas with mixed experiences of working with Estate Agents. However, our relationship with Robert Luff & Co exceeded our expectations by far. We would highly recommend their services and can say with a high level of confidence that you will not be disappointed. Minus a large percentage of the stress factors associated with selling or buying a property.
In summary, Robert Luff & Co provide a bespoke, personalised, client centred approach to their services. They are highly focused on developing a close relationship with their clients, mitigating stress factors and endeavouring to complete the whole process within a tight time frame. We would strongly advise that you approach their agency first before considering appointing any other!
Ali · 16 August 2023 · Robert Luff and Co Hove
Agent replied · 11 June 2024
Thank you so much for taking the time to leave such a glowing review Ali! We're absolutely thrilled to hear that your experience with Robert Luff & Co was nothing short of outstanding. We understand how stressful buying or selling a property can be! Heb and Phil are truly dedicated going above and beyond for our clients, and it's fantastic to hear that they made a significant difference for you. We greatly appreciate your kind words about our team's professionalism, expertise, and warm attitude.
We hope you’ll recommend us to Family and Friends in the future. Thank you again for choosing Robert Luff & Co.
★★★★★ 5/5
GoogleDave and his team were very professional. They sold our house within the first week which was amazing. They were very helpful and kept us updated as the process went on. We would highly recommend to anyone selling or buying a property.
Emma · 16 August 2023 · Robert Luff and Co Worthing (2 Boxgrove Parade)
Agent replied · 11 June 2024
Thank you so much for your fantastic review Emma! We're thrilled to hear that you had a positive experience with Dave and our Goring team. Selling your house within the first week is indeed amazing, and we're delighted that we could achieve such a quick result for you.
We truly appreciate your kind words about our professionalism and the level of support we provided throughout the process. Keeping our clients informed and involved is a top priority for us, and we're glad to know that it made a difference for you.
We hope you’ll recommend us to friends and family in the future.
Once again, thank you for choosing Robert Luff & Co, and we wish you all the best in your new home.
★★★★★ 5/5
GoogleMax was fantastic through the whole process. Kept me up to date, gave some great advise and was overall very supportive. Having not moved house for over 22 years years I was very overwhelmed and I can not thank Max and the team enough.
Stacey · 16 August 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 11 June 2024
Thank you so much for taking the time to leave us this wonderful 5-star review! We're absolutely thrilled to hear about your positive experience with Max and our team.
Moving can be a daunting and overwhelming process, especially after not having done it for over two decades, but we're delighted to hear that Max was there to guide you every step of the way. Providing support, valuable advice, and keeping you updated are all part of our commitment to ensuring a smooth and stress-free moving experience for our clients.
We'll be sure to pass on your kind words to Max and the entire team. Your feedback serves as a great source of motivation for us to continue delivering excellent service. If you ever need any assistance in the future or have friends and family looking for a reliable service, please don't hesitate to reach out. We're here to help!
Thank you once again for choosing us, and we wish you all the best in your new home.
★★★★★ 5/5
GoogleRobert Luff has done a wonderful job letting my flat. It was a daunting thought putting it on the market and renting whilst I’ve been away but Kelly has made it a smooth and easy process and always gets back to me quickly.
Regan · 16 August 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 11 June 2024
Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear about your positive experience with Robert Luff & Co, especially with Kelly's exceptional service.
We understand that putting your flat on the market and renting it out can be a daunting process, and we're delighted to have been able to make it a smooth and easy journey for you. Kelly is a dedicated member of our team, and we're pleased to hear that she was quick to respond to your inquiries and needs. Providing excellent customer service and ensuring that our clients have a stress-free experience is one of our top priorities.
If you ever have any more questions or require assistance in the future, please don't hesitate to reach out to us. We appreciate your trust in us, and we're here to assist you every step of the way.
Thank you once again for choosing Robert Luff & Co. We look forward to continuing to meet your real estate needs and exceeding your expectations in the future.
★★★★★ 5/5
GooglePhil and the team were really attentive and helpful throughout the process, answering any questions or concerns we had during our purchase.
Would recommend!
Scott · 17 July 2023 · Robert Luff and Co Hove
Agent replied · 11 June 2024
Thank you so much for your 5-star review of our Hove branch Scott! We're delighted to hear that Phil and the team provided attentive and helpful service, addressing all your questions and concerns during your purchase.
We truly appreciate your recommendation!
If there's anything else we can assist you with in the future, please feel free to reach out. We're here to help!
Best regards,
The Robert Luff Team
★★★★★ 5/5
GooglePhil and the team at Robert Luff were very helpful, personable and professional through the whole process of the house purchase. We were very happy, thank you!
Helen · 17 July 2023 · Robert Luff and Co Hove
Agent replied · 11 June 2024
Thank you for your fantastic 5-star review Helen! We're thrilled to hear that Phil and the team at Robert Luff provided helpful, personable, and professional service throughout your house purchase. We're delighted that you were happy with our assistance. Thank you for choosing Robert Luff & Co.
If there's anything else we can assist you with in the future, please don't hesitate to contact us.
The Robert Luff & Co Team
★★★★★ 5/5
GoogleI was very pleased with the way Phil and Heb kept in touch with the progress of the sale and always responded speedily to any queries that I had. I would recommend their professionalism and reassuring manner throughout.
Nadine · 17 July 2023 · Robert Luff and Co Hove
Agent replied · 11 June 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you were pleased with the way Phil and Heb handled the sale and kept you informed throughout the process.
We are grateful for your review of our services. Should you need any further assistance in the future, please don't hesitate to reach out. We're always here to help!
★★★★★ 1/5
GoogleViewed a flat and told them almost immediately I was interested. I called in to put a deposit, was told I’d receive a call the next day which I did not. I had to chase a few times. When I finally heard back, they took all my referencing details and then went silent.
Almost 2 weeks later after numerous attempts to get in touch with them, they told me the landlord had selected a tenant and they hadn’t even processed my application. I’d stopped searching for a flat in that time, and they’d taken some sensitive data in order to process the application. They took it and went silent.
Would give 0 stars if possible. Really poor experience with 0 empathy shown.
Matt · 17 July 2023 · Robert Luff and Co Hove
★★★★★ 5/5
GoogleHebb at Robert Luff was super easy to work with throughout and kept us up to date. He always had our best interests at heart and we never felt like we were being fobbed off. Highly recommended!
Candi · 17 July 2023 · Robert Luff and Co Hove
Agent replied · 11 June 2024
Hi Candi,
Thank you so much for your wonderful review and for choosing to work with Heb and the team at our Hove Branch. We’re thrilled to hear that Heb made your experience super easy and kept you well-informed throughout the process. It's great to know that he had your best interests at heart and that you never felt like you were being brushed off.
We truly appreciate your recommendation and kind words. We're dedicated to providing excellent service and ensuring our clients have a positive experience.
If there's anything else we can assist you with in the future, please feel free to reach out. We're here to help!
Warmest Regards,
The Robert Luff Team
★★★★★ 5/5
GoogleThanks to Phil and Heb I’m half year living in the best flat in the Hove! Guys was so helpful and supportive - I did 3+ viewings and they where always very kind and nice to arrange it and support! Very good team of professionals! Highly recommended! Jules and Evan
Jules · 17 July 2023 · Robert Luff and Co Hove
Agent replied · 11 June 2024
Hi Jules and Evan,
We're so pleased to hear you're enjoying life in Hove's best Flat! Thank you so much for your wonderful 5-star review! We're thrilled to hear that Phil and Heb provided such helpful and supportive service throughout the process.
We truly appreciate your recommendation and your kind words about our team of professionals. It was a pleasure assisting you through your sale and we're here to assist you with anything you need in the future.
Once again, thank you for choosing Robert Luff & Co and for taking the time to share your positive experience. We wish you all the best in your new home!
Warm regards,
The Robert Luff Team
★★★★★ 5/5
GoogleEros was very helpful, answered any questions I had and if he didn't know the answer he would find it out for me. He was well mannered and patient and provided an excellent service. Overall, my experience with Robert luff was outstanding. Thanks
Trudy · 17 July 2023 · Robert Luff and Co Lancing
Agent replied · 11 June 2024
Thank you so much for taking the time to leave such a positive review Trudy! We're thrilled to hear that Eros provided you with excellent service and went the extra mile to address your questions. It's fantastic to know that his patience and well-mannered approach made such a positive impact on your experience.
We're incredibly proud to have played a part in making your overall experience with Robert Luff & Co outstanding. Your satisfaction is our top priority, and it's heartwarming to receive such positive feedback.
We do hope you’ll recommend our services to friends and family in the future.
Thank you for choosing Robert Luff & Co
★★★★★ 5/5
GoogleThey were the only agents to have any business sense
D3T · 17 July 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 11 June 2024
Very kind of you to say so! Thank you.
★★★★★ 5/5
GoogleJade was absolutely fantastic dealing with our first home purchase. She was friendly and professional, checking in on us, answering our questions, and even chasing updates from solicitors. We would highly recommend Jade if you are buying a property through Robert Luff! (Thank you Jade)
Nancy · 17 July 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 11 June 2024
Thank you so much for your kind words Nancy, we're thrilled to hear that Jade provided absolutely fantastic service throughout your first home purchase. It's great to know that she was not only friendly and professional but also took the initiative to check in on you, answer your questions, and even proactively chase updates from solicitors.
We truly appreciate your recommendation of Robert Luff & Co for anyone buying a property. Jade is a valuable member of our team, and we're delighted that she made such a positive impact on your experience.
Thank you once again for your kind words and feedback. We hope you will recommend us to family and friends in the future.
★★★★★ 5/5
GoogleDavid king from your Boxgrove office is amazing. Very good at his job. Very polite and courteous. We have viewed a few properties with goring and town offices. And not bought or sold but David has been very helpful with any questions I ask. Love him. Also Jane from town office. She is absolutely nuts love the way she interreacted with my granddaughters. Keep up good work guys
Marie · 17 July 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 11 June 2024
Thank you so much for the kind words Marie, we’re thrilled to hear that David from our Boxgrove office has provided you with such high levels of service in your house hunting!
We're also delighted to hear about your positive experience with Jane from our town office. Her interaction with your granddaughters sounds delightful, and we appreciate your kind words about her, we will be sure to pass those on.
We truly value your feedback and support. Thank you for recognising the efforts of our team members, and we'll make sure to keep up the good work!
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help!
★★★★★ 5/5
GoogleHelpful and friendly, great agents.
Laneokid · 12 June 2023 · Robert Luff and Co Hove
Agent replied · 11 June 2024
Thank you very much for the kind words.
★★★★★ 5/5
GoogleFab team at Robert Luff Hove - nice guys who get the job done. Thanks again.
Beth · 12 June 2023 · Robert Luff and Co Hove
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5 Star review Beth! We hope you'll recommend our services to others.
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