Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe can't recommend Robert Luff Hove highly enough, specifically the branch director Heb Bailey who handled the sale of our flat. Heb came across as genuine from the outset and offered a modest fee. We've had incredible value for money because of the amount of work Heb has put in throughout the flat sale! He was always communicative and handled several issues posed by our buyer. All the best Heb and many thanks for everything!
Alex · 13 March 2024 · Robert Luff and Co Hove
Agent replied · 29 August 2024
Thank you so much for your glowing review Alex and Alice! We're delighted to hear that Heb Bailey and the team at our Hove branch provided such exceptional service throughout your flat sale. It’s wonderful to know that Heb's genuine approach, communication, and dedication made such a positive impact. We truly appreciate your kind words and recommendation. If you ever need anything in the future, please don’t hesitate to reach out. Thanks once again, and all the best! The Robert Luff & Co Team.
★★★★★ 5/5
GoogleThis is well overdue (apologies) however better late than never! It was Robert Luff to the rescue, again, for my second property sale with themselves. Most recently David, previously Jamie, both extremely professional, knowledgeable, relatable, reliable, informative and generally, really decent people. If you're looking for an honest, hardworking and enthusiastic Estate Agent, who gets the job done, please look no further than either David or Jamie. Thank you both!!
Danielle · 13 March 2024 · Robert Luff and Co Worthing (2 Boxgrove Parade)
Agent replied · 25 August 2024
Thank you so much for your kind review Danielle. We're thrilled to hear that David and Jamie have provided you with such exceptional service for both of your property sales. Your feedback on their professionalism, knowledge, and reliability is greatly appreciated. It's wonderful to know that you found them to be both informative and personable. If you ever need assistance again in the future, don't hesitate to reach out. Thank you once again for your recommendation and support! The Robert Luff & Co Team.
★★★★★ 5/5
GoogleWe were extremely happy with how Jamie, David & the team handled the sale of my partners aunts bungalow in Goring-by-Sea from start to finish. Despite a promising start it eventually took much longer than anyone expected but they were very accommodating and patient throughout. They provided excellent advice and nothing seemed to be too much trouble. We would happily use them again if the need arose.
Paul · 13 March 2024 · Robert Luff and Co Worthing (2 Boxgrove Parade)
Agent replied · 25 August 2024
Thank you so much for your fantastic review Paul. We’re delighted to hear that Jamie, David, and the team were able to assist you so effectively with the sale of your bungalow. We understand that the process took longer than expected, and we're grateful for your patience. It's wonderful to know that our advice and support was helpful throughout. Should you need our services again in the future, we would be more than happy to assist. Thank you once again for your kind words. The Robert Luff & Co Team.
★★★★★ 4/5
GoogleA professional and highly supportive agent - very good on the small details that need sorting.
Mark · 13 March 2024 · Robert Luff and Co Lancing
Agent replied · 11 June 2024
Thank you very much for the fantastic review Mark. We are pleased to have been of assistance, thank you again for choosing Robert Luff & Co.
★★★★★ 5/5
GoogleVery good customer service, the whole team are very professional, friendly and you can easily contact them over the phone.
Jack, our negotiator at Worthing, has especially ensured that the whole selling (and buying) process has gone very well and that we have been informed as to what is happening. He even went in on his day off to check his emails, so we remained on course for our exchange and completion dates.
A big thank you to Jack and the whole team.
Mark · 13 March 2024 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 26 August 2024
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our team and that Jack, in particular, went above and beyond to ensure a smooth selling and buying process. It’s fantastic to know that his dedication, even on his day off, made a difference for you. Your kind words and recognition of our professionalism and accessibility mean a lot to us. If you need any further assistance in the future, please don’t hesitate to get in touch. Thanks once again to you and best wishes! The Robert Luff & Co Team.
★★★★★ 5/5
GoogleImmensely grateful for the service provided by Robert Luff in purchasing my home at a very difficult time for me. They were professional, ever patient and extremely knowledgeable. I particularly would like to recommend Jayne, Henry and Max for their utmost dedication and commitment in the process. Very impressive! C Knowles
Catherine · 13 March 2024 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 26 August 2024
Thank you so much for your kind review, Catherine! We’re very grateful for your positive feedback and are thrilled to hear that Jane, Henry, and Max provided you with such dedicated and knowledgeable service during a challenging time. It’s wonderful to know that their professionalism and patience made a difference for you. Your recommendation means a great deal to us. If you need any further assistance in the future, please don’t hesitate to get in touch. Thank you once again for choosing Robert Luff & Co.
★★★★★ 5/5
GoogleWe bought our property through Robert Luff recently . Harvey Bliss worked tirelessly to help us; he was enthusiastic, polite and patient. Nothing was too much trouble. Jade Clapham took over after the offer was accepted and she was equally professional and efficient. Thanks to the staff of Robert Luff & Co in Worthing
Val · 11 March 2024 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 26 August 2024
Thank you so much for your wonderful review! We’re delighted to hear that Harvey and Jade provided you with such dedicated and professional service throughout your property purchase. It’s fantastic to know that their enthusiasm, patience, and efficiency made a positive impact on your experience. We’ll be sure to pass on your thanks to the team at our Worthing office. If you need any further assistance in the future, please don’t hesitate to get in touch. Thanks once again! The Robert Luff & Co Team.
★★★★★ 5/5
TrustpilotImmensely grateful for the service…
Immensely grateful for the service provided by Robert Luff in purchasing my home at a very difficult time for me. They were professional, ever patient and extremely knowledgeable. I particularly would like to recommend Jayne, Henry and Max for their utmost dedication and commitment in the process. Very impressive!
Catherine · 16 February 2024 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 5 June 2026
Thank you for taking the time to leave us your positive feedback.
We’re so pleased to hear that, even during a difficult time, you felt supported throughout your home-buying journey. The team will be delighted to know their dedication made such a positive impact, they’re a fantastic team and will really appreciate the recognition.
Wishing you all the best in your new home, and thank you again for choosing Robert Luff & Co.
★★★★★ 5/5
GoogleFrom the first meeting in my local branch through to moving day I received amazing support with attention to any detail. Help and sound advice at the end of the phone with my many questions made my selling experience with Phil and the team at Robert Luff easy.
Sandra · 12 February 2024 · Robert Luff and Co Hove
Agent replied · 29 August 2024
Thank you so much for your lovely review Sandra! We're delighted to hear that you received such fantastic support from Phil and the team throughout your selling journey. It’s great to know that their attention to detail and helpful advice made the process smooth and straightforward for you. If you have any more questions or need assistance in the future, please don’t hesitate to get in touch. Thanks again for choosing Robert Luff & Co, and best wishes for your new chapter. The Robert Luff & Co Team.
★★★★★ 5/5
GoogleIn every sense of the word, ‘Robert Luff & Co’ is a local estate agent with a special attention to detail and a high degree of professionalism. From the very first contact of sales (Charlie, Heb and Phil) to various aspects of after sales (Dom and Russell), their business model and approach puts the customer first. Moreover, it was a pleasure to meet a team who enjoy their job.
Valentina · 12 February 2024 · Robert Luff and Co Hove
Agent replied · 29 August 2024
Thank you so much for your kind words Valentina. We're delighted to hear that our team, Charlie, Heb, Phil, Dom, and Russell, provided such a high level of service and professionalism. It’s fantastic to know that our approach and attention to detail made a positive impact on your experience. We truly believe in putting our customers first, and it’s great to hear that this was reflected in our work. It was a pleasure to assist you, and if you need anything else in the future, please don’t hesitate to get in touch. Thanks again for your wonderful feedback! The Robert Luff & Co Team.
★★★★★ 5/5
GooglePhil and his team have been absolutely incredible in my both journey selling and buying with them. Their professionalism, detail to attention and personal care they have taken with me has been so reassuring in what can be a stressful time. The entire team have gone above and beyond in my needs and I strongly recommend you choose Robert Luff as your chosen estate agent
Donna · 12 February 2024 · Robert Luff and Co Hove
Agent replied · 29 August 2024
Thank you so much for your wonderful review! We’re thrilled to hear that Phil and the team have been so instrumental in both your selling and buying journey. It’s fantastic to know that their professionalism, attention to detail, and personal care helped make a potentially stressful time much more manageable. We’re delighted to have been able to support you throughout the process and truly appreciate your strong recommendation. If you ever need anything in the future, please don’t hesitate to reach out. Thanks again for your kind words!
The Robert Luff & Co Team.
★★★★★ 5/5
GoogleThe second property Jamie has sold for me. The service was fantastic. Jamie and all at the Goring office are extremely helpful, friendly, and a professional service from all the staff at the Goring office from start to finish. I would highly recommend them.
Sarah · 12 February 2024 · Robert Luff and Co Worthing (2 Boxgrove Parade)
★★★★★ 5/5
GoogleI would like to highly recommend David King who went beyond what might have been expected in the purchase of my now property.
His experties, advice, patience, and good humour made what is a stressful time for most run smoothly.
Sandi · 12 February 2024 · Robert Luff and Co Worthing (2 Boxgrove Parade)
Agent replied · 25 August 2024
Thank you so much for your excellent review Sandi. We’re delighted to hear that David King went above and beyond to assist you with the purchase of your new property. It’s fantastic to know that his expertise, advice, patience, and good humour helped make a typically stressful time run so smoothly. If you need any further assistance in the future, please don’t hesitate to get in touch. Thank you once again! The Robert Luff & Co Team.
★★★★★ 5/5
GoogleWhat a ride! A massive great big thank you to Dave & the team at Boxgrove. We had a lot of problems on the way & finally getting keys tomorrow. Throughout this traumatic time Dave has been an absolute rock. Always polite, professional, fighting our corner & keeping us informed…would not be able to have done it without him. This team does not get paid enough or get the recognition they deserve. Dave & his team are keepers…. Treasure them Mr. Luff!
Cathie · 12 February 2024 · Robert Luff and Co Worthing (2 Boxgrove Parade)
Agent replied · 25 August 2024
Thank you so much for your wonderful review Cathie. We’re pleased to hear that Dave and the team at our Goring branch provided such steadfast support throughout your journey. It’s great to know that their professionalism, dedication, and communication made such a difference during what sounds like a challenging time. We appreciate your kind words and recognition. Rest assured, Dave and the team are valued immensely here at Robert Luff & Co. If you need anything else in the future, don’t hesitate to reach out. Congratulations on getting your keys, and thank you once again! The Robert Luff & Co Team.
★★★★★ 5/5
GoogleAmazing service throughout. Would recommend 👍🙌 …
Louise · 12 February 2024 · Robert Luff and Co Lancing
Agent replied · 11 June 2024
Thank you very much for the fantastic review Louise! We do hope you'll recommend us to family and friends and of course we are here should you require our services in the future. The Robert Luff & Co Lancing Team.
★★★★★ 1/5
GooglePushy and invasive estate agent.
Leslie · 12 February 2024 · Robert Luff and Co Worthing (30 Guildbourne Centre)
★★★★★ 5/5
GoogleJade and max and the whole team at the Worthing office were all excellent and very professional ,
Paul · 12 February 2024 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 11 June 2024
Thank you for the 5 Star Review Paul, we are pleased to have assisted you. We hope you will recommend our services to family and friends in the future. The Team @ Robert Luff & Co Worthing
★★★★★ 5/5
GoogleMy mother and myself would like to take this opportunity to thank jade for the service she provided.
Jade went over and beyond her job role at Robert Luff.
We can even go as far as saying if it wasn't for Jade's persistent and 1st class customer service we wouldn't be where we are today.
Jade's customer service is 2nd to none, outstanding,just brilliant.
Will be recommending jade to family and friends
Thank you once again
Can you confirm that you have received this message
Just making sure jade receives the commendation she deserves ???
Angela Griffin
Marie Melsom
28 A'becket Gardens
BN13 2BW
Sent from Yahoo Mail on Android
Marie · 12 February 2024 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 26 August 2024
Thank you so much for your heartfelt message! We’re absolutely thrilled to hear how much Jade’s exceptional service meant to both you and your mother. It’s fantastic to know that her dedication and first-class customer service made such a significant difference in your experience. We’ll be sure to pass on your wonderful feedback to Jade. Your recommendation to family and friends is greatly appreciated. If you need any further assistance, please feel free to get in touch. Thanks once again, The Robert Luff & Co Team
★★★★★ 5/5
GoogleOur story covers the sale of a retirement apartment in Worthing. This is a very difficult market to sell in for a number of reasons. We inherited the McCarthy Stone property from my sister and after failing to sell with another agent came to Robert Luff on recommendation from a friend. Signing up with Mark and at a favourable rate was easily done.
Unfortunately we lost our first sale through the bereavement of our buyer following a fall, and our second sale fell through after seven months in the process because this buyer just decided to pull out. Finally we managed to get a sale that went to completion, for which we are extremely grateful.
So we were with Robert Luff for quite a period of time and they have always been helpful and efficient, doing their very best for us, but above all friendly.
I particularly want to thank Jade and Dom who were our Sales Progression team. Having them as mediators was so helpful and we felt that we always knew what was happening along the journey. However we must also thank the rest of the team in the office who were exemplary. Cheers guys!
Martin · 12 February 2024 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 26 August 2024
Thank you so much for your detailed and positive review! We’re thrilled to hear that, despite the challenges in the market, Robert Luff was able to assist you through the sale of your retirement apartment. It’s fantastic to know that Mark’s initial help, and the ongoing support from Jade and Dom, made such a difference during a prolonged process.
We’re especially pleased that you found our team to be helpful, efficient, and friendly throughout. Your kind words about Jade, Dom, and the rest of the office team are greatly appreciated. If you need any further assistance or have any questions in the future, please don’t hesitate to get in touch. Thanks once again for your support and recommendation. The Robert Luff & Co Team
★★★★★ 1/5
TrustpilotNot very helpful at all
Not very helpful at all. Spoke to one of their mortgage advisors who said will email the forms I need to submit for them to review as we are interested in one of their properties, no email received. It’s been 5 days now. No callback whatsoever.
Tayang · 27 January 2024 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 5 June 2026
Thank you for taking the time to leave us a review, and we’re really sorry to hear about your recent experience.
This is certainly not the level of service we aim to provide, and we completely understand how frustrating it must be to feel ignored, especially when you're trying to move forward with a property you're interested in.
Thank you again for your feedback, it helps us improve, your comments have been taken on board and will be passed onto our Management Team.
★★★★★ 5/5
GoogleHaving recently moved into my new place, I am incredibly grateful to Phil for being so helpful throughout the entire process. During what could have been a stressful timeline, he went above and beyond to make sure everything went smoothly. I highly recommend Robert Luff & Co.
Eleanor · 13 January 2024 · Robert Luff and Co Hove
Agent replied · 29 August 2024
Thank you so much for your kind words Eleanor! We’re delighted to hear that Phil made your move so smooth and stress-free. It’s fantastic to know that his extra effort and support made a real difference during the process. We truly appreciate your recommendation and wish you all the best in your new home. If you ever need anything in the future, don’t hesitate to get in touch!
The Robert Luff & Co Team.
★★★★★ 5/5
GooglePhil Bennett at Robert Luff is the best! A rare and perfect mix of calm, professional, realistic and friendly at every stage. He worked incredibly hard throughout the whole sales and legal process and didn’t just disappear after an offer was agreed like so many agents do. He went above and beyond with his advice and help. Would completely recommend him and the whole team at Robert Luff. Thank you!
Cath · 13 January 2024 · Robert Luff and Co Hove
Agent replied · 29 August 2024
Thank you so much for your wonderful review cath! We’re thrilled to hear that Phil Bennett provided you with such outstanding service. It’s fantastic to know that his calm, professional, and friendly approach made such a positive difference throughout the sales and legal process. We’re proud of the effort Phil and the team put in to ensure everything went smoothly. Your recommendation means a lot to us. Thank you once again, and if you need any further assistance, don’t hesitate to reach out! The Robert Luff & Co Team
★★★★★ 5/5
GoogleGreat attentive service from start to finish from Dave and team. Always happy to help and offer to, no hassle or hassling. Transparent, commutative, friendly and approachable. Above and beyond my personal experiences with other agents.
Thank you for all your help in purchasing our home.
Lewis · 13 January 2024 · Robert Luff and Co Worthing (2 Boxgrove Parade)
Agent replied · 25 August 2024
Thank you so much for your fantastic review Lewis. We’re thrilled to hear that Dave and the team provided such attentive and supportive service throughout your home purchase. It’s wonderful to know that their transparency, communication, and friendly approach made such a positive impression compared to your previous experiences with other agents. We appreciate your kind words. If you need any further assistance, please don’t hesitate to get in touch. Thank you once again. The Robert Luff & Co Team.
★★★★★ 1/5
GoogleThis agent is the type that has given state agents their bad reputation. They lack morality and will openly lie to buyers and vendors. They do not match potential buyers to the property but instead just get people through the door whether they are suited to the property or not. Their marketing is always the same and the open day is their standard approach, regardless of whether it's really the best approach. They charge low commission but tie you in to a 10-week lock in - pretty much any idiot can sell a house within 10 weeks. They simply love getting instructions and boast they have the most on the market but that's their pile it high, impersonal approach. Didn't work for us.
Please also be aware there are highly questionable reviews on here. The review from Susan Lee is highly dubious as is the one from Regan Hartigan. Susan used to work for Robert Luff as their sales progressor and Regan as a sales negotiator. Odd how they have noth recently left reviews despite the fact Susan lives near Bexhill and not Worthing.
Worthing · 13 January 2024 · Robert Luff and Co Worthing (30 Guildbourne Centre)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.