Trusted Agent profile

Robert Luff and Co estate agents in Worthing, Hove and Lancing

4.8

★★★★★ Excellent

1,111 reviews across 4 offices and 4 platforms

Robert Luff and Co has four offices, in Worthing (two offices), Hove and Lancing. Together they have 1,111 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,052

Reviews on Google

All 4 offices

Facebook logo

4.5 / 5

25

Reviews on Facebook

Business-wide

Yell logo

4.1 / 5

9

Reviews on Yell

All 4 offices

Trustpilot logo

25

Reviews on Trustpilot

Business-wide

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Our offices

Robert Luff and Co's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Robert Luff and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Robert Luff and Co office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

If you're looking to overflow with anxiety, this is the place for you. Make sure you only call once! This branch is obscenely rude and intolerant towards a repeat call, even after 5 hours! Not to mention the lack of care for the property. Over several years, we recall only a single resolution in a sea of many many issues that are present even to this day. Its not good enough. TLDR - Rude, intolerant, simply do not care.

SlifeyMusic · 12 May 2024 · Robert Luff and Co Worthing (30 Guildbourne Centre)

5/5

Google

Heb at Robert Luff & Co has just sold my house in Hove. I definitely chose the right agent. He was friendly, efficient, knowledgable, extremely helpful and great at staying in touch and keeping me updated. Even when someone lower down the chain caused some delays he really helped to resolve the issues and remained patient and positive throughout, which made me have the same outlook. Whether you’re selling or buying I would highly recommend Heb without hesitation!! Excellent 10/10 😃

Anita · 10 May 2024 · Robert Luff and Co Hove

Agent replied · 29 August 2024

Thank you so much for your wonderful review Anita. We’re delighted to hear that Heb made such a positive impact on the sale of your house in Hove. It’s fantastic to know that his friendliness, efficiency, and knowledge were exactly what you were looking for, and that he kept you updated throughout the process. We’re also pleased to hear that his patience and positivity helped navigate any delays. Your high recommendation means a lot to us. If you ever need any further assistance, please don’t hesitate to get in touch. Thanks once again for your kind words and excellent feedback! The Robert Luff & Co Team.

5/5

Google

Many thanks to Jamie, David and all the team at Robert Luff & Co in Goring-by-Sea for all their hard work and support during the sale of my parent's property. We have appreciated their knowledge, experience and unflagging positivity in the recent difficult property market. Always very accessible, quick to return calls, give feedback and offer advice and suggestions. I have no hesitation recommending them.

Yvonne · 10 May 2024 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 25 August 2024

Thank you very much for your lovely review Yvonne. We're delighted to hear that Jamie, David, and the entire team at our Goring branch could provide you with the support and expertise needed during the sale of your parent's property. Navigating the current property market can be challenging, and we're thrilled that our accessibility, responsiveness, and positivity made a difference for you. Should you need any further assistance, please don't hesitate to get in touch. Thank you once again! The Robert Luff & Co Team.

5/5

Google

Very happy with my experience with Robert Luff. They were very professional, friendly and welcoming. Jade at the Worthing branch helped me throughout my purchase and always kept me updated on how things were progressing. I would recommend Robert Luff and will look forward to using them again in the future.

Charlie · 10 May 2024 · Robert Luff and Co Worthing (30 Guildbourne Centre)

Agent replied · 26 August 2024

Thank you so much for your wonderful review Charlie. We’re delighted to hear that you had such a positive experience with Robert Luff. It’s fantastic to know that Jade at the Worthing branch provided you with professional, friendly, and supportive service throughout your purchase. Your recommendation means a great deal to us, and we’re looking forward to assisting you again in the future. Thanks once again for your kind words! The Robert Luff & Co Team.

5/5

Google

Very good and efficient hands on service provided by Phil and the Team. Also excellent communication would highly recommend.

Parimal · 12 April 2024 · Robert Luff and Co Hove

Agent replied · 29 August 2024

Thank you so much for your positive review Parimal. We’re delighted to hear that you found Phil and the team’s service both efficient and hands-on. It’s great to know that our communication met your expectations as well. Your recommendation is greatly appreciated. If you need any further assistance in the future, please don’t hesitate to get in touch. Thanks once again for your kind words! The Robert Luff & Co Team.

5/5

Google

The guys were very much on the ball from the first viewing with Charlie right until the very end. Always available when needed, thanks Charlie, Phil & Heb.

Derry · 12 April 2024 · Robert Luff and Co Hove

Agent replied · 29 August 2024

Thank you so much for your great review Derry. We’re thrilled to hear that Charlie, Phil, and Heb were so attentive and helpful throughout the entire process. It’s fantastic to know they were always available and on the ball from the first viewing to the very end. Your kind words mean a lot to us. If you ever need any further assistance, please don’t hesitate to get in touch. Thanks once again for your support! The Robert Luff & Co Team.

5/5

Google

I can't recommend Heb Bailey of Robert Luff & Co. enough. Heb went above and beyond with every interaction, amazingly responsive, incredibly helpful, supportive and patient. A legend in his own time. Thank you, Heb, you are a star.

Sarah · 12 April 2024 · Robert Luff and Co Hove

Agent replied · 29 August 2024

Thank you so much for your fantastic review Sarah! We’re thrilled to hear that Heb Bailey exceeded your expectations and provided such exceptional service. It’s wonderful to know that his responsiveness, helpfulness, support, and patience made a significant difference for you. Your kind words truly mean a lot to us, and we’ll make sure Heb hears about your praise. If you need any further assistance in the future, please don’t hesitate to reach out. Thanks once again for your glowing recommendation! 🌟 The Robert Luff & Co Team.

5/5

Google

The whole team provided a truly personal service throughout a long and sometimes painful sale and purchase to ensure we have successfully moved into the house of our dreams. Right from the outset all the team wanted was for us to move knowing how much we loved the house and would fight our corner throughout where needed, ensuring we got as best a deal we could get. They were professional and extremely hard working and we are thankful to them all!

Candice · 12 April 2024 · Robert Luff and Co Hove

Agent replied · 29 August 2024

Thank you so much for your wonderful review Candice. We’re thrilled to hear that our team provided such a personal and supportive service throughout your sale and purchase. It’s fantastic to know that we were able to help you secure the house of your dreams and fight your corner to get the best deal possible. Your kind words about our professionalism and hard work mean a great deal to us. If you ever need any further assistance, please don’t hesitate to reach out. Thanks once again for your support and for sharing your positive experience! The Robert Luff & Co Team.

5/5

Google

Heb and the team at Robert Luff have been brilliant through the whole sale of my property and purchase of my new property. They kept me updated, always came back quickly to my queries and were all very friendly and knowledgeable. Highly recommend!

Katherine · 12 April 2024 · Robert Luff and Co Hove

Agent replied · 29 August 2024

Thank you so much for your wonderful review Katherine. We’re delighted to hear that Heb and the team at Robert Luff & Co provided such brilliant support throughout the sale of your property and the purchase of your new home. It’s great to know that their updates, quick responses, and friendly, knowledgeable approach made a positive impact. Your high recommendation means a lot to us. If you need any further assistance in the future, please don’t hesitate to get in touch. Thanks again for your kind words! The Robert Luff & Co Team.

5/5

Google

I am very happy to recommend Robert Luff and in particular Phil Bennett for getting my flat ready for sale so quickly, and helping me until the completion of the sale, going out of his way to help, and always in a relaxed and confident manner. I will go back to Robert Luff estate agent if I was selling again. Thank you Phil!

Laura · 12 April 2024 · Robert Luff and Co Hove

Agent replied · 29 August 2024

Thank you so much for your kind words Laura! We’re delighted to hear that you had such a positive experience with Robert Luff & Co, and that Phil Bennett played a key role in preparing your flat for sale and assisting you through to completion. It’s fantastic to know that his relaxed and confident approach made the process smoother for you. We’d be more than happy to help you again in the future if needed. Thanks once again for your recommendation and for your heartfelt thanks to Phil. The Robert Luff & Co Team

5/5

Google

Phil and Charlie have both been outstanding. Phil has been available, supportive, given great advice and has a seemingly endless supply of patience! I can't recommend him enough. Charlie has been considerate and accommodating with viewings and feedback. They are both a pleasure to deal with. Thanks both, as a seller, you've made my experience much easier in quite a stressful market.

Annemarie · 12 April 2024 · Robert Luff and Co Hove

Agent replied · 29 August 2024

Thank you so much for your fantastic review Annemarie! We’re delighted to hear that both Phil and Charlie made such a positive impact on your experience. It’s wonderful to know that Phil’s support, advice, and patience were invaluable, and that Charlie’s consideration and flexibility with viewings and feedback were greatly appreciated. We’re thrilled that we could make the process easier for you in a challenging market. If you need any further assistance in the future, please don’t hesitate to get in touch. Thanks once again for your glowing feedback! The Robert Luff & Co Team.

5/5

Google

We recently sold our property through Robert Luff Goring. David and the whole team were absolutely amazing. From the start to finish they were helping and guiding us every step. 100% recommended.

S · 12 April 2024 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 25 August 2024

Thank you so much for your wonderful review Kiran. We're thrilled to hear that David and the entire team at our Goring branch provided such excellent support and guidance throughout the sale of your property. Your recommendation is greatly appreciated. Should you need any assistance in the future, please don't hesitate to reach out. Thank you once again! The Robert Luff & Co Team.

5/5

Google

Rating only, no written review.

Angela · 12 April 2024 · Robert Luff and Co Lancing

Agent replied · 11 June 2024

Thank you for the 5 Star review Angela 👍 …

5/5

Google

Great guys, quick and easy sale in our process. Just a massive shout out to Jade on the progressions team, super in every way and always responsive to emails and chasing everything up for us. Thanks again Jade.

Tony · 12 April 2024 · Robert Luff and Co Worthing (30 Guildbourne Centre)

Agent replied · 26 August 2024

Thank you so much for your great review Tony. We’re delighted to hear that your sale process went smoothly and that Jade on the progressions team provided you with exceptional service. It’s wonderful to know that her responsiveness and diligence made a difference for you. We’ll be sure to pass on your thanks to Jade. If you need any further assistance in the future, please don’t hesitate to get in touch. Thanks once again! The Robert Luff & Co Team.

5/5

Google

Such a good experience all round: got us more than any other agent we asked to quote said we would get (even in a tricky market); great photography and listing writing; smooth sales process, thanks to their sales progressor, Jade. Also bought my new home through them and found that side of thing great too. Cannot recommend enough.

Rachel · 12 April 2024 · Robert Luff and Co Worthing (30 Guildbourne Centre)

Agent replied · 26 August 2024

Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with us. It’s great to know that our team exceeded expectations with your property’s valuation and that Jade’s efforts ensured a smooth sales process. We’re also pleased that you had a great experience purchasing your new home through us. Your high recommendation means a lot to us. If you ever need anything in the future, please don’t hesitate to get in touch. Thank you for choosing Robert Luff & Co.

5/5

Google

After a difficult and prolonged buying process, I have to say I found Robert Luff to have acted proactively and professionally throughout. This in part enabled me to complete on a property 8 months after the original offer was accepted, which at times I didn't think would be possible. Thanks to Jack and Jade for there individual efforts.

Stephen · 12 April 2024 · Robert Luff and Co Worthing (30 Guildbourne Centre)

Agent replied · 26 August 2024

Thank you so much for your kind review Stephen. We’re delighted to hear that Robert Luff & Co's proactive and professional approach helped you navigate through a challenging buying process. It’s fantastic to know that Jack and Jade’s individual efforts played a key role in making the completion possible, even after such a lengthy period. Your feedback is greatly appreciated, and we’re grateful for the opportunity to assist you. If you need any further help in the future, please don’t hesitate to get in touch. Thank you again for choosing Robert Luff & Co.

5/5

Google

I cannot express how helpful and diligent Vanessa (the Sales Progression Manager - was in helping the vendor and myself (the purchaser) in ensuring that we reached a successful conclusion after so many setbacks! Also tge rest of the team were so supportive in all the process! Thank you would thoroughly recommend!

Angela · 12 April 2024 · Robert Luff and Co Worthing (30 Guildbourne Centre)

Agent replied · 26 August 2024

Thank you so much for your fantastic review angela! We’re thrilled to hear that Vanessa, our Sales Progression Manager, was so helpful and diligent in guiding you to a successful conclusion despite the setbacks. It’s wonderful to know that the rest of the team also provided strong support throughout the process. Your recommendation means a lot to us. If you ever need any further assistance, please don’t hesitate to get in touch. Thanks again. The Robert Luff & Co Team.

5/5

Google

Natalie and the team at Lancing have been wonderful, professional, courteous and efficient helping with the purchase of a house, the best estate agents in the area. Their guidance and knowledge has been invaluable, supportive and also very patient with my many questions.

Vanessa · 10 April 2024 · Robert Luff and Co Lancing

Agent replied · 9 June 2024

Thank you so much for your review Vanessa. It's truly heartening to hear such kind words about our team and services. We're thrilled that Natalie and the rest of our team could assist you efficiently and professionally throughout the house purchase process. Your satisfaction is our top priority, and we're delighted that our guidance and patience made a positive impact. We do hope you'll recommend us to family and friends in the future. Thank you again for choosing Robert Luff & Co

5/5

Google

Rating only, no written review.

Angela · 29 March 2024 · Robert Luff and Co Lancing

Agent replied · 25 October 2024

Thank you for the 5 Star review Angela 👍 …

5/5

Google

Thanks to everyone at the Hove and Worthing branch who helped get our sale and purchase over the line. It's felt like I speak to them more than my family at times but they couldn't have been friendlier. All the best for the future.

Marc · 13 March 2024 · Robert Luff and Co Hove

Agent replied · 29 August 2024

Thank you so much for your fantastic review Marc. We’re thrilled to hear that our Hove and Worthing teams were so supportive throughout your sale and purchase. It’s great to know that despite the frequent communication, they always managed to keep things friendly and approachable. Wishing you all the best for the future, and if you ever need anything else, don’t hesitate to get in touch. Thanks again for your kind words! The Robert Luff & Co Team.

5/5

Google

Charlie was the best agent I had seen throughout my week of viewings in Brighton and Hove this week. He selected me several properties which all fitted my criteria. He was extremely helpful, knowledgable and kind. I would highly recommend him as an agent.

Miranda · 13 March 2024 · Robert Luff and Co Hove

Agent replied · 29 August 2024

Thank you so much for your wonderful review Miranda. We’re thrilled to hear that Charlie stood out during your property viewings in Brighton and Hove. It’s fantastic to know that his helpfulness, knowledge, and kindness made such a positive impression. We appreciate your recommendation and are delighted that Charlie could assist you in finding the right properties. If you need any further assistance or have more questions, please don’t hesitate to get in touch. Thanks again for your kind words! The Robert Luff & Co Team.

5/5

Google

Robert Luff provided an excellent service from start to finish during the process of our sale and purchase. Heb was incredibly, friendly, helpful and communicative throughout, and always responded promptly to any questions we had. Thanks!

Oliver · 13 March 2024 · Robert Luff and Co Hove

Agent replied · 29 August 2024

Thank you so much for your wonderful review Oliver. We’re delighted to hear that you had an excellent experience with Robert Luff & Co throughout your sale and purchase. It’s great to know that Heb’s friendliness, helpfulness, and prompt communication made such a positive difference. Your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for your kind words! The Robert Luff & Co Team.

5/5

Google

We can't recommend Robert Luff Hove highly enough, specifically the branch director Heb Bailey who handled the sale of our flat. Heb came across as genuine from the outset and offered a modest fee. We've had incredible value for money because of the amount of work Heb has put in throughout the flat sale! He was always communicative and handled several issues posed by our buyer. All the best Heb and many thanks for everything!

Alex · 13 March 2024 · Robert Luff and Co Hove

Agent replied · 29 August 2024

Thank you so much for your glowing review Alex and Alice! We're delighted to hear that Heb Bailey and the team at our Hove branch provided such exceptional service throughout your flat sale. It’s wonderful to know that Heb's genuine approach, communication, and dedication made such a positive impact. We truly appreciate your kind words and recommendation. If you ever need anything in the future, please don’t hesitate to reach out. Thanks once again, and all the best! The Robert Luff & Co Team.

5/5

Google

This is well overdue (apologies) however better late than never! It was Robert Luff to the rescue, again, for my second property sale with themselves. Most recently David, previously Jamie, both extremely professional, knowledgeable, relatable, reliable, informative and generally, really decent people. If you're looking for an honest, hardworking and enthusiastic Estate Agent, who gets the job done, please look no further than either David or Jamie. Thank you both!!

Danielle · 13 March 2024 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 25 August 2024

Thank you so much for your kind review Danielle. We're thrilled to hear that David and Jamie have provided you with such exceptional service for both of your property sales. Your feedback on their professionalism, knowledge, and reliability is greatly appreciated. It's wonderful to know that you found them to be both informative and personable. If you ever need assistance again in the future, don't hesitate to reach out. Thank you once again for your recommendation and support! The Robert Luff & Co Team.

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Questions about Robert Luff and Co

Which Robert Luff and Co office has the most reviews?

Worthing (30 Guildbourne Centre) has the most, with 443 reviews rated 4.6 out of 5, followed by Worthing (2 Boxgrove Parade) with 436.

Where are the Robert Luff and Co offices?

The four Robert Luff and Co offices, by town:

Has Robert Luff and Co won any awards?

Yes. In The Trusted Agent 2026 awards, Worthing won Trusted Agent, Hove won Trusted Agent and Worthing won Trusted Agent.

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