Robert Luff and Co Lancing reviews

★★★★★ 5/5

Trustpilot

Robert Luff and staff were great from…

Robert Luff and staff were great from the off the enthusiast Robert came to see the house and his energy convinced us to go with his company. Given their connections to Brighton they already had our buyer on their books, they were also the first people to see it !! Jack was patient all the way through and completed in 16 weeks. Staff were always great at passing messages on if jack was out doing viewings and he always came back to me. Highly recommend and would use again. Thanks for everything Sam

Samantha · 25 September 2026

★★★★★ 5/5

Trustpilot

Professional, competant and got the results we wanted.

We sold three houses through David King @ Robert Luff, who acted as our sole agent. Initially we had them on the market with another firm of agents, who came up with nothing. David took over and quickly arranged viewings, managed the processes with a high degree of professionalism, stayed in regular contact, managed all parties' expectations, and was very helpful when we had the typical problems everyone encounters when selling, along with some not so typical ones. I can definitely recommend David, he did a great job for us.

Keith · 11 August 2025

★★★★★ 5/5

Trustpilot

Highly recommend using the Lancing Branch!

The team at the Lancing Branch were extraordinary through every stage of my sale and purchase!! Thanks especially to James, Natalie and Rob Newman for making everything proceed as smoothly as possible, in fact they went above and beyond, during a very trying time. Professional, yet friendly and personable, I would highly recommend using the team. Without their guidance and experience I think I would have had a meltdown, they certainly took the stress off of my shoulders. They were brilliant at securing viewings for my property and for the type of property I desired. They were always punctual, polite and friendly when conducting viewings. The communication between ourselves was fantastic, keeping me up to date about my sale and properties on the market. They found the property I desired in next to no time and made sure the sale proceeded with ease. I would not hesitate to use them again! Thank you guys SOO much for all your efficiency, patience, understanding and nurturing.

Leanne · 13 January 2025

★★★★★ 5/5

Google

Callus was exceptional when showing me around a property. Not only did he know the answers to all my questions, which he usually answered before I could ask, he also made the viewing very easy and not stressful. I would 100% recommend using Robert luff and will be using them once I need to sell.

Lee · 3 September 2025

★★★★★ 5/5

Trustpilot

Harvey Bliss X

Hi, so I would just like to say a big shout out to Harvey Bliss. I applied for my house, and almost straight away I received a call from lovely Harvey. I was actually out for lunch with my family, however, we just hit it off and the conversation just flowed, my lunch left on the table lol. It turns out Harvey has the same birthday as one of my children, that’s how at ease he made me feel, to get to that level of conversation. In spite of the fact of a couple of things that did not make the criteria for our home, Harvey convinced the landlord to meet me and my dog ( pets were a no ). A few tricks from Maggie 🐾🐾 and Harvey’s persistent voice for me, sealed the deal ! We now live in what I would describe as our dream house. Harvey is a young man, with an old mature head on his shoulders. He is charming, he is professional, he is fantastic at his job. But he is also kind and genuine, and see’s the potential in someone like me. My children and I fell in love with this house, and were very desperate in need to move. My youngest was being bullied, they were turning up at our old house. Harvey made this happen. And I will be forever grateful to him, for the rest of our lives. 🙏 My child is now thriving, where before she was overdosing and self harming 😞 Harvey changed her life, all of our lives. He showed me that it’s not all about the rules as such, but about the trust. Harvey put his whole trust in me and I will never let him down. This young man is going to fly in his career, because of who he is, as well as how amazingly he carries out his job. Because he is also a people person, who gets it. Who listens and understands the situation. He has empathy and I hope his parents are extremely proud. ☺️ Thank you Harvey, because, unbeknown to you, you changed our lives around, for the better. You have no idea. Keep flying high mate. You deserve the best in life and I hope you climb that ladder to the top ! I have no doubt you will. Loads of love, Paula and kids ( and dog and cat ) ☺️ Beautiful kid, so grown up. 🙌 Thank you 🙏 xx

Paula · 5 November 2025

★★★★★ 5/5

Trustpilot

Great

On initial valuation the team were extremely kind and passionate about our house. They listened to everything we had improved and made sure to emphasise this on viewings. It was refreshing to have an agency so dedicated and knowledgeable about a property they are selling. Due to failed onward purchases etc it took a bit longer to sell, they never gave up and even helped us find an amazing property. If you are looking to sell I would recommend them, they are all very knowledgeable in their field and when viewings take place I would recommend Jane to hold them as she could sell sand to the desert! They are great and once we have finished renovating our new home we will have them back to value just in case we fancy another go around. Thank you so much to Luke, Harvey, Jane, Jade, Dom, Max, Jack and all of the team who stuck with us!

Miss · 29 September 2024

★★★★★ 5/5

Google

We had to sell my mums park in lancing as she went into a home, from the start Natalie and the team couldn't do enough for us. Once we had the property was ready for valuation Natalie came and gave us a fair guide price. We ran everything …

Keith · 16 September 2025

★★★★★ 5/5

Google

I had a few valuations and chose Robert Luff to sell my property based on the in-person interaction and I definitely believe I chose well with Robert Luff. From start to finish, Natalie was helpful and supportive, and managed to get an …

Georgina · 16 September 2025

★★★★★ 5/5

Google

A big thank you to Callum for showing us around and answering all our questions. He is a very helpful and polite estate agent and made us feel at ease, would definately recommend Callum & Natalie at Robert Luff, Lancing. Steve & Lyn

Lyn · 11 August 2025

★★★★★ 5/5

Trustpilot

Absolutely Amazing Service!

Absolutely Amazing Service! David at Robert Luff & Co Goring was extremely helpful, consistently staying in contact with us and keeping us updated and chasing for updates. We went through some frustrations in other areas of buying our property but David was a constant help. We felt well looked after and once the exchange went through, we were all ecstatic. Can't recommend the branch and in particular, David, enough.

Matt · 28 August 2024

★★★★★ 5/5

Google

My partner and I just bought our first home. Everything was really smooth sailing with the help from Natalie Standing at Robert Luff & co. She was very reassuring and helpful for first time buyers with regular check ins and replied to all our emails very quickly. Highly recommend!

Emma · 26 April 2025

★★★★★ 1/5

Trustpilot

Robert Luff have to be the worse…

Robert Luff have to be the worse company that I’ve ever dealt with. I telephoned them about a property advertised to let in Tarring and spoke with the lettings manager. I was told that a couple of people had been seen by the owners but no decision had been made about their suitability for the property. I asked to be kept updated. After a couple of days I again contacted the agents and asked to speak with the lettings manager, as he was the only person who was dealing with the property in question. I was told that he would call me back in an hour as he was out of the office. No call back. Over the course of the following 5 days I phoned them 3 more times and was told that he was either on another call or in a meeting. 2 weeks later I still have not been called back. I emailed the company director to complain 7 days ago and have not received any response from him either. An annoyingly, unprofessional and disrespectful company.

Steve · 14 October 2025

★★★★★ 5/5

Google

Callum was really friendly and helpful when I went into branch thank you

Abbie · 16 March 2026

★★★★★ 5/5

Google

Having just completed on a property, I would highly recommend Robert Luff estate agency. Natalie and Callum did an excellent job. Throughout the whole process they went above and beyond to support me, always finding time to allow viewing at very little notice. Very honest and knowledgable regarding property, area, aminities. Natalie and Callum in Lancing office are a credit to the agency. Many thanks to them both.

Mandy · 14 January 2026

★★★★★ 5/5

Google

Should be at least 7 stars!! What can I say, other than what an amazing job Natalie and her team have done in selling my home. Not only are they extremely helpful, they treat you as a good friend and will always be straight and honest with you. I Will completely recommend Natalie, James and Maria at Lancing to assist you whether you’re selling or buying. Always good for a bit of banter too. Keep up the good work and I will be back again when I eventually buy a new property or sell you a new phone system first 😉

Paul · 12 June 2023

★★★★★ 5/5

Trustpilot

A very positive experience

From his very first visit, Scott from Robert Luff, made us feel comfortable and secure. He gave us full information and good advice and kept us informed regularly throughout the process. He was always concerned to take our feelings into account, given that we were selling the bungalow of our late mother, and we ended up with buyers who we were able to meet and create a good relationship with. All told, a very positive experience.

Kevin · 23 September 2025

★★★★★ 5/5

Google

Friendly, efficient and reasonable commission from James, Natalie and team - thank you

Marie · 6 December 2025

★★★★★ 5/5

Google

This often troubling process of selling your house was made so effortless & easy, particularly by James & Natalie respectively. I am so pleased to have achieved a very good yet realistic price for my house, which was pretty much as advised & literally 'on the money'. Professional attention to advising progress when required particularly for appointments to view. Also throughout the bidding, offer & all other elements of the process were made easy, seamless & devoid of any stress. I have no hesitation in commending Robert Luff's expertise to anyone considering their options in this Estate Agency field. Thanks James, Natalie & all of the team in Lancing.PositiveResponsiveness, Quality, Professionalism, Value

James · 12 June 2022

★★★★★ 5/5

Trustpilot

Fantastic Agent!

Heb helped make our house selling experience a million times smoother than it could have been. We were so grateful to have an attentive, kind and thoughtful person working on our behalf. He even helped us on a day when he was not working to help push our sale across the line. By far the best agent we have used so far in our experience buying & selling.

Lucy · 18 May 2026

★★★★★ 5/5

Google

As a first time buyer, I was new to the whole process. Boy can it be stressful. I chose a rubbish solicitor, we had multiple set backs and covid didn't help. But the team at Robert Luff during the whole process were exceptional. Always friendly when I called, had great advice & helped me every step of the way. A special thank you James who helped deal with our awful solicitors. When I eventually come to sell, I know exactly where I'm going. Thanks you to everyone at Robert Luff that has helped me over the last few months. It is truly appreciated.PositiveResponsiveness, Quality, Professionalism

Thomas · 25 August 2021

★★★★★ 5/5

Google

Robert luff in lancing have been absolutely amazing . Hands down the best estate agents to deal with and we should know, we have tried 4 other estate agents previously ! Special shout out to Maria , Nat and James . Each one of them are always on hand to keep you up to date and very informative. Fantastic customer experience :)

Jen · 12 June 2023

★★★★★ 1/5

Trustpilot

absolutely shocking agents

absolutely shocking agents. tried to view a property and was told I would get a call back twice from the agents dealing. didn't happen! chased twice and told agents out of office or busy. then get told all appointments booked. still no call back. unprofessional cowboys stay away from them and use a more reputable company based on their real reputation rather than superficial gracious comments. shocking service

Andrew · 4 April 2026

★★★★★ 5/5

Google

My wife and I used another estate agent for 16 weeks and they ONLY got us 2 viewings........in comparison Robert Luff and there team got us more than that in the first 5 days! I can recommend any one of there employees at the Lancing branch they are all so friendly and professional. In particular Sheridan hooked us with her lovely funny personality and James was just so great with us for the whole of our sale. He kept us up to date on every aspect and what they were doing to get more viewings. He negotiated on our behalf and got us the very best price and dealt with everything swiftly and promptly. We can’t thank them enough it really was such a difference from the previous estate agent!! The Surry’s

SluzzFab · 12 June 2020

★★★★★ 5/5

Trustpilot

Immensely grateful for the service…

Immensely grateful for the service provided by Robert Luff in purchasing my home at a very difficult time for me. They were professional, ever patient and extremely knowledgeable. I particularly would like to recommend Jayne, Henry and Max for their utmost dedication and commitment in the process. Very impressive!

Catherine · 16 February 2024