Trusted Agent profile Β· Lancing

Robert Luff and Co Lancing reviews

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

117 reviews across 2 platforms

5-7 South Street, Lancing, BN15 8AP

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Robert Luff and Co's office in Lancing, at 5-7 South Street, is rated 4.5 out of 5 across 117 reviews on two platforms, including 92 Google reviews rated 4.8.

Google logo

4.8 / 5

92

Reviews on Google

This office

Trustpilot logo

25

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lancing office, from every platform, shown as written. First names only.

5/5

Google

We’ve been working with the team at Robert Luff for some time now. Our first purchase fell through but this wasn’t our fault and they helped us find a fantastic replacement property for our first home. We exchanged contracts yesterday and couldn’t be more grateful to Natalie & Dom for all their help! *Updated to add:* We’ve now sold our property through Robert Luff as well and the team been absolutely faultless!

Natalie Β· 12 June 2023

Agent replied Β· 11 June 2024

Thank you so much for taking the time to share your positive experience with Robert Luff! We're thrilled to hear that our team was able to assist you in finding a fantastic replacement property for your first home, even after the initial purchase fell through. The team are dedicated to providing exceptional service, and we're delighted that they were able to help you throughout the process. Moreover, we extend our heartfelt congratulations on exchanging contracts for your new home! Thank you once again for choosing Robert Luff & Co. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help! The Lancing Team @ Robert Luff & Co

5/5

Google

Absolutely fantastic from start to finish they go above and beyond to help definitely highly recommend thanks to james natalie and callum

Mike Β· 10 September 2025

Agent replied Β· 12 November 2025

Thank you for taking the time to leave the Lancing Team such a positive review Mike, thank you for choosing our services. We do hope you'll recommend us to friends and family in the future.

5/5

Google

Instructed Robert Luff & Co to sell our family home, couldn't fault them at all, James was across all aspects of the sale the whole time, continually chasing everyone on the chain to make sure we knew where we were. Highly recommended

Richard Β· 13 June 2019

Agent replied Β· 11 June 2024

Thank you very much for the very kind words Richard. It was a pleasure for the Lancing Team to assist you through your move. Thank you again for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team

4/5

Google

Natalie was great. The whole process was very protracted, due to various legal obstacles, but Natalie was indefatigable and always most reliable and clear in her dealings. Many thanks!

Jane Β· 12 June 2022

Agent replied Β· 11 June 2024

Thank you, Jane, for your kind words. Natalie is a valuable member of our team and we are grateful to have her on board. We appreciate your patience throughout the process and are glad to hear that it has finally come to a successful resolution. Thank you for choosing Robert Luff & Co Lancing

5/5

Google

Had a great experience selling our property through Robert Luff and Lee and the team were always on hand to deal with any concerns etc and keeping us in the loop. Professional and courteous, we would highly recommend them.

Lorraine Β· 12 June 2020

Agent replied Β· 11 June 2024

Thank you for the fantastic review Lorraine, it was a pleasure for the team to assist you in your move. Thank you again for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team

5/5

Google

James was very professional and answered any questions immediately he was always helpful when needed . Managed to get more than than the asking price too ! A much better experience than l expected .PositiveResponsiveness, Professionalism

Barry Β· 25 August 2020

Agent replied Β· 11 June 2024

Thank you for the kind words Barry! Glad to have helped you get your property sold. Thank you for choosing Robert Luff & Co, we'll be pleased to help with anything in future. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team

5/5

Google

James was good to deal with, quick to respond to queries, positive and realistic in his advice relating to selling a property during lockdown. Everything was handled smoothly and efficiently. We would use them again.PositiveResponsiveness, Professionalism

Vince Β· 12 June 2020

Agent replied Β· 11 June 2024

Thank you for the great review Vince, we are very pleased to hear you will come back to Robert Luff & Co in the future. Glad to have helped you find this new home, we hope you are fully settled in now. Thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team

5/5

Google

Excellent service from providing initial discussions to completion of sale James kept in regular contact, giving updates when necessary. I would highly recommend them

Trudie Β· 12 June 2022

Agent replied Β· 11 June 2024

Thank you for your review, Trudie. We're glad to hear that you had a positive experience working with James and our team at Robert Luff Co Lancing. We appreciate your recommendation and hope you'll come to us again when you're in need of estate agency services. Thank you again for choosing Robert Luff & Co

5/5

Google

Lee was excellent from start to finish, really responsive and kept on top of everyone else - would have been a fairly painful process without him so his help and service is appreciated massively!

D Β· 12 June 2020

Agent replied Β· 11 June 2024

Thank you for the great review! It's fair to say it can be a painful process moving but we are glad we made it as stress free as possible for you. Thank you again for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team

1/5

Trustpilot

Not to be trusted

Never responds to any complaints. Properties are always a mess and they will rip you off. Keep a close eye on your deposit. They aim to claim that too. Remember the Property Ombudsman will always help

Pierro Β· 21 September 2024

Agent replied Β· 5 June 2026

Thank you for taking the time to share your feedback Pierro - we’re really sorry to hear that you’ve had a disappointing experience. We take concerns like yours seriously. Our aim is always to maintain properties to a good standard and ensure our clients and tenants are treated fairly and respectfully throughout. If you feel this hasn’t been the case, we would genuinely like the opportunity to look into the matter further and resolve any outstanding issues. Please feel free to get in touch directly with our management team so we can understand what happened and see how we can put things right. Kind regards, The Robert Luff & Co Lettings Team

5/5

Trustpilot

Thankyou Callum

Thankyou Callum for sorting out the issue today. Superstar πŸ‘

Matthew Β· 28 July 2025

Agent replied Β· 25 December 2025

Thank you for you fantastic 5 Star Review of Callum's service Matthew. We do hope you'll reach out if you require any further assistance and continue to recommend our services.

5/5

Google

Massive thank you to James and the team for having me for my work experience. Thoroughly enjoyed myself and was a brilliant experience for me. Thanks again, Toby

FIFA's Β· 12 June 2020

Agent replied Β· 11 June 2024

Thanks for the very kind words Toby! Enjoying the experience of moving is a massive plus (most say it's the most stressful thing they have done!) so we are pleased to have made the experience a welcome one for you. Thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team

1/5

Trustpilot

Not very helpful at all

Not very helpful at all. Spoke to one of their mortgage advisors who said will email the forms I need to submit for them to review as we are interested in one of their properties, no email received. It’s been 5 days now. No callback whatsoever.

Tayang Β· 27 January 2024

Agent replied Β· 5 June 2026

Thank you for taking the time to leave us a review, and we’re really sorry to hear about your recent experience. This is certainly not the level of service we aim to provide, and we completely understand how frustrating it must be to feel ignored, especially when you're trying to move forward with a property you're interested in. Thank you again for your feedback, it helps us improve, your comments have been taken on board and will be passed onto our Management Team.

5/5

Google

Great service from James in the selling of our property, very helpful and friendly. Would highly recommend.

TheDunlop Β· 27 April 2025

Agent replied Β· 16 April 2026

Thank you very much for the 5 star review and the future recommendations!

5/5

Google

Natalie and all of the team were excellent from start to finish for the probate sale of a flat. They had great local knowledge of the area meaning they were able to provide a personal service. Communication was professional throughout and they worked hard to get the best price for us. They made it as easy as possible - Emma HowellPositiveResponsiveness, Quality, Professionalism, Value

Dave Β· 12 June 2022

Agent replied Β· 11 June 2024

Thank you for choosing Robert Luff & Co. Emma, and for taking the time to write such a kind review. We are delighted to have been able to help you through the probate sale process, and we appreciate your positive words about our team's communication and hard work. We hope you will recommend us to others. Thank you again!

5/5

Google

Great service, friendly, honest and informative. Highly recommend Natalie and team.

Sophia Β· 16 November 2024

5/5

Google

I used Robert Luff to sell my father’s Park Home. They were very professional from start to finish, great communication and integrity. So pleased I went with them.

Paul Β· 17 August 2024

Agent replied Β· 24 August 2024

Thank you for your five star review. We’re pleased to hear that you had a positive experience with Robert Luff. It’s great to know that our team’s professionalism, communication, and integrity made the process smooth for you. We’re glad you chose us and appreciate your kind words. If you need any assistance in the future, please feel free to reach out. The Robert Luff & Co Team

5/5

Google

James Jordan and Kelly were so helpful in my recent flat purchase nothing was too much trouble. Highly recommended!!

Jane Β· 12 June 2020

Agent replied Β· 11 June 2024

Thank you for the very kind words Jane! We were very pleased to help you with the purchase of your new flat. Thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team

5/5

Google

Thank you very much to Natalie and the staff at Robert Luff & Co in Lancing! They supported us through the purchase of our home - we are very grateful for their help, expertise and communication through the process. We highly recommend their services and couldn’t have done it without them.

Katie Β· 16 November 2024

5/5

Google

Excellent service - proactively kept us updated!

Chloe Β· 7 April 2025

Agent replied Β· 12 November 2025

Thank you for the fantastic 5 Star Review Chloe!

1/5

Trustpilot

Useless

Useless! Tried several calls over 2 days to arrange viewings on 3 properties after complaining we were given 1 viewing only to be called back later and told it was under offer. Also 3 months ago my daughter called them for a rental property 5 times and never received a call back

Paul Β· 25 May 2022

Agent replied Β· 5 June 2026

Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience, it’s certainly not the level of service we aim to provide. We completely understand how frustrating it must have been to struggle to arrange viewings and to feel that your enquiries weren’t followed up properly. We also sincerely apologise for the inconvenience caused to your daughter regarding the rental property, no one should have to chase multiple times for a response. Please be assured your comments have been passed on to the relevant team managers so we can review what went wrong and ensure this doesn’t happen again. Thank you again for your honest feedback.

5/5

Google

All the team at the Lancing branch have been exceedingly helpful and diligent throughout the process of selling our house. The team are always upbeat and have lots of knowledge to share. They work hard and really make you feel like you are a valued customer by listening to you and working with you.PositiveQuality

Charlotte Β· 12 June 2021

Agent replied Β· 11 June 2024

Thank you for the wonderful review Charlotte, we are so pleased to hear your received excellent service from the Team at our Lancing Branch. We do hope you will recommend their service to friends and family in the future. Thank you again for choosing Robert Luff & Co - All the team @ our Lancing Branch

5/5

Google

We were very happy with Natalie who dealt with the sale of our house when we market it with Robert Luff Estate agents Lancing Branch. Very professional and helpful. Went out of her way to keep us up-to-date with the sale.

Mike Β· 16 November 2024

5/5

Google

I have had a very good experience buying a property with Robert Luff Lancing, James and Jordan have been helpful and quick to respond to emails and phone requests, even through the COVID-19 restrictions. I would recommend this estate agency and would use again if the need arose.PositiveResponsiveness, Quality, Professionalism, Value

Pat Β· 12 June 2021

Agent replied Β· 11 June 2024

Thank you for your kind words Pat. We were very pleased to help you get moving and find you a new home. Thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team

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