1/5
TrustpilotNot at all professional
Agent replied · 25 December 2025
We're sorry to read this disappointing review. We'd love the opportunity to rectify the situation if you'd be happy to contact us and give us further details.
Trusted Agent profile · Lancing
Robert Luff and Co Lancing reviews
★★★★★
117 reviews across 2 platforms
5-7 South Street, Lancing, BN15 8AP
Part of Robert Luff and Co, see every office.
Robert Luff and Co's office in Lancing, at 5-7 South Street, is rated 4.5 out of 5 across 117 reviews on two platforms, including 92 Google reviews rated 4.8.
Reviews
Every review we hold for the Lancing office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleHey, Robert Luff truly listened and understood the type of property I was looking for ..... and when found they immediately notified me and with their expert knowledge assisted the `agreement for sale` negotiation to be completed within c.24 hours. Brilliant estate agents.PositiveProfessionalism
Agent replied · 11 June 2024
Thank you for choosing Robert Luff & Co. and for taking the time to write such a kind review. We are delighted to hear that you found our team listened and understood the type of property you were looking for, and that we were able to assist with the agreement for sale negotiation. It was our pleasure to work with you and we hope you will recommend us to your friends and family in the future. Wishing you all the best in your new home!
5/5
GoogleThe Lancing team has been superb throughout the whole process. In particular, Natalie has made everything less stressful and we always felt safe that we could trust her judgement if anything came up that we were unsure of. Brilliant service. Thank you!
Agent replied · 11 June 2024
Thank you for choosing to work with Robert Luff & Co, David. We're glad that Natalie and the rest of our team have been able to provide you with the support you need throughout this process. We appreciate your trust in us and are happy to have been able to help you through this. Thank you for choosing us!
5/5
GoogleThis team are outstanding. I was purchasing the property and they were so helpful from start to finish. They were always willing to help and made the process far less stressful than it could have been. If I ever sell this property, I will be sure to use this company.PositiveResponsiveness, Quality, Professionalism
Agent replied · 11 June 2024
Thank you very much for the fantastic review! We were pleased to be able to help you find your new home, thank you for choosing Robert Luff & Co. Be sure to contact us if you ever decide to sell, we'll be happy to assist you. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
4/5
GoogleA professional and highly supportive agent - very good on the small details that need sorting.
Agent replied · 11 June 2024
Thank you very much for the fantastic review Mark. We are pleased to have been of assistance, thank you again for choosing Robert Luff & Co.
5/5
GoogleI would use James and the whole team at Robert Luff again. Great service and professionalism. Experienced and sensitive to the whole house selling experience.
Agent replied · 11 June 2024
Thank you for your kind words, Roisin. I'm glad to hear that you enjoyed working with James and the rest of our team at Robert Luff & Co Lancing Branch. We strive to provide the best possible service and professionalism to all our clients, and it's great to know that we were able to do so in your case. Thank you again for choosing us, and we hope that you'll come back to us when selling or buying a property in the future.
5/5
TrustpilotAmazing
Amazing - really happy.
Agent replied · 5 June 2026
Thank you for the 5 Star Review Stephen!
5/5
GoogleWe purchased our first home recently through Robert Luff. We found them very easy to contact even during the Covid lockdown. They were friendly, professional and helpful which made our first time purchase a lot easier. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Agent replied · 11 June 2024
Thank you for the great review Charlotte! A stressful process, during a particularly stressful period with Covid. We are glad to have been of assistance to you purchasing your first home! We hope you have settled in and thank you again for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
5/5
GoogleWonderful, friendly, helpful and focussed estate agents that helped with our sale and purchase run as quickly and as smoothly as possible. Thanks in particular to Natalie and James.
Agent replied · 11 June 2024
Thank you for your kind words about our team at Robert Luff & Co. Natalie and James will be thrilled to hear that they were able to help make your sale and purchase as smooth as possible. We're grateful to have them on our team and we appreciate you taking the time to write this review. If there is anything we can do for you in the future, please don't hesitate to let us know. We hope you'll consider Robert Luff & Co when you're next in need of an estate agent.
5/5
GoogleI thoroughly recommed Robert Luff to you. They are professional ,respectful and friendly and do what they say they will. As well as finding a buyer they followed up on all aspects of the sale. Thankyou Leigh and James.
Agent replied · 11 June 2024
You are very welcome Wendy - it was a pleasure to assist you with your home sale. Thank you for the very kind words in your review. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
5/5
GoogleHad a great experience using this estate agent. The young man that helped us was polite and very knowledgable. He will go far I’m sure!! Best wishes to Jordon in the future. From Simon Cole and Debbie Bell
Agent replied · 11 June 2024
Thank you for the lovely review Debbie. We were very pleased to help you get moving and find you a new home. Thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
5/5
GoogleAmazing service throughout. Would recommend 👍🙌 …
Agent replied · 11 June 2024
Thank you very much for the fantastic review Louise! We do hope you'll recommend us to family and friends and of course we are here should you require our services in the future. The Robert Luff & Co Lancing Team.
5/5
GoogleRobert luff sold our property for us to lovely buyers very quick and found us a forever home shortly after. Great service would highly reccomend.PositiveQuality, Professionalism
Agent replied · 11 June 2024
Thank you for choosing Robert Luff & Co to sell your property Shannon. We're glad that we were able to find you a new home so quickly and that you were pleased with our service. We appreciate your kind words and recommendation, and we hope you'll choose us again if you ever need estate agency services in the future. Thank you!
5/5
GoogleStaff very friendly and extremely helpful. Very approachable, felt very comfortable asking awkward questions which were answered and dealt with professionally and in confidence.
Agent replied · 11 June 2024
Thank you for your kind words, Maureen. We're so happy to hear that you had a positive experience with our team and they were able to answer all of your questions. We pride ourselves on being approachable and always keeping our clients' best interests in mind. We hope you'll recommend our services to friends and family in the future. Thank you again for choosing Robert Luff & Co
4/5
GoogleReally impressed with the service provided by Sheridan. She was polite, friendly, enthusiastic and showed us a property that she thought we’d like which we ended up putting an offer in for which was accepted.
Agent replied · 11 June 2024
A very happy outcome! Thank you so much for the lovely review Lorraine. We hope you are very happy in your new home. Thank you again for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
5/5
GoogleBrilliant service from a Team that stayed close to everyone involved and ensured we were kept up to date and everything remained on track. Big thanks everyone. Highly recommend!
Agent replied · 11 June 2024
Thank you for the lovely words Sara. We were very pleased to help you get moving and find you a new home. Thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
5/5
GoogleGreat service from Lee at Robert Luff. Any time we had any issues he helped us chase our solicitor and broker. Very efficient service from Lee. Would highly recommend.
Agent replied · 11 June 2024
Thank you for the very kind words in your review Ellie-May, we are pleased to have been of assistance in your home sale. Thank you again for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
5/5
GoogleExcellent service making the sale of our house easy and hassle free. Lee Quigley certainly went the extra mile for us, well done!
Agent replied · 11 June 2024
We pride ourselves on going that extra mile for our clients so thank you very much for that lovely review! Thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
5/5
GoogleI found the staff at robert luff estateagents very helpful and coutious with us
Agent replied · 11 June 2024
Thank you for the great review Jenny. We were very pleased to help you get moving and find you a new home. Thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
5/5
GoogleVery polite and efficient service - would recommend!
Agent replied · 11 June 2024
Thank you very much for the great review Michelle! If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
5/5
Google5 star service offered from this company. Thoroughly recommend.
Agent replied · 11 June 2024
Thank you very much for the great review Geraint! Thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
5/5
GoogleA pleasure to work with
Agent replied · 11 June 2024
Likewise Doug! We are pleased to have been of assistance through your home move. Thank you for choosing Robert Luff & Co Lancing. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
5/5
GoogleHelpful, responsive, efficient.
Agent replied · 11 June 2024
Thank you for the 5 Star review Toni
5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Thank you for the 5 Star review Angela 👍 …
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