Trusted Agent profile

Richard Kendall estate agents in Ossett, Horbury and Normanton

4.7

★★★★★ Excellent

1,450 reviews across 3 offices and 3 platforms

Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,450 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.5 / 5

506

Reviews on Google

All 3 offices

Facebook logo

4.3 / 5

60

Reviews on Facebook

All 3 offices

Trustpilot logo

884

Reviews on Trustpilot

Business-wide

Our offices

Richard Kendall's three offices, most reviewed first. Each has its own page.

Latest reviews from every Richard Kendall office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We recently sold a relative's home through Richard Kendall and the service was excellent. The team and in particular our main contact Mandy at the Ossett office kept us informed and updated throughout, explaining where we were at every …

Nigel · 16 December 2025 · Richard Kendall Horbury

Agent replied · 16 April 2026

Thank you for sharing your experience. It’s great to hear that selling your relative’s home felt straightforward and well supported. Mandy and the Ossett team will be pleased to know their updates and guidance helped you feel informed at … More

5/5

Google

Rating only, no written review.

Melaine · 16 December 2025 · Richard Kendall Horbury

Agent replied · 16 April 2026

Thank you for the 5* rating

5/5

Google

Lucy and the Team were really helpful throughout the process of selling my house which was made more complicated with me living a long way from the address I was selling. Always on hand to speak to keeping me infomred throughout. Lucy certainly made the whole process a lot easier. Thank you for your hard work and help throughout.

Mark · 14 December 2025 · Richard Kendall Ossett

Agent replied · 13 January 2026

Thank you for sharing such lovely feedback. It’s great to hear that the distance didn’t make things difficult for you and that Lucy and the team were able to keep everything running smoothly. They will be delighted to know their regular updates and support helped make the sale easier for you. We really appreciate you taking the time to leave this review and wish you all the very best for the future.

5/5

Trustpilot

Our agent was Karen Marijewko and was…

Our agent was Karen Marijewko and was very good, keeping in contact regularly with updates. We completion today very happy. Thanks so much!

Thu · 21 November 2025 · Richard Kendall Horbury

5/5

Trustpilot

Brilliant service from start to finish

Liz at Richard Kendall's is a superstar. She kept me fully informed throughout the process in a friendly and reassuring way. She kept in touch with all parties ensuring great communication. This made the whole experience a lot less stressful than it could have been!

Mrs · 19 November 2025 · Richard Kendall Horbury

Agent replied · 23 November 2025

Thank you for sharing such a lovely review. It’s great to hear how well Liz supported you and kept everything on track. She works hard to make the process as clear and stress-free as possible, so your kind words will mean a lot to her.

5/5

Trustpilot

Excellent, professional service

Excellent, professional service.

Chris · 17 November 2025 · Richard Kendall Horbury

Agent replied · 23 November 2025

Thank you so much for your lovely feedback. We are delighted to hear that Karen kept you well informed and worked hard to move your sale forward as quickly as possible. She always aims to put her clients first, so your comments will mean a great deal to her. We really appreciate you choosing Richard Kendall and wish you all the very best for the future.

5/5

Google

We were selling my mum and dad’s house and was an emotional time for me and my sister. Sarah at the Normanton branch dealt with the sale from start to finish. I cannot recommend Sarah enough and she is a credit to Richard Kendall. She kept us informed all the way through and answered any questions we had. She was professional and friendly and made what was a sad time selling the family home easier. The sale was quick and seamless due to Sarah. Thank you Richard Kendall’s, I would recommend them to anyone selling their property

Claire · 16 November 2025 · Richard Kendall Normanton

Agent replied · 13 January 2026

Thank you so much for sharing such a thoughtful review. We are truly grateful you chose us to help with the sale of your family home, especially during such an emotional time for you and your sister. Sarah will be touched to know how much her support, communication and care meant throughout the process.

4/5

Google

Rating only, no written review.

Stephanie · 16 November 2025 · Richard Kendall Ossett

Agent replied · 23 November 2025

Thank you ;-)

5/5

Google

Thank you so much to Mandy Bennett at the Ossett office for the efficient and speedy service provided with the sale of our property. Due to Mandy's expertise, the process once an offer was accepted was just 9 weeks - AMAZING. Thank you again Mandy for all your assistance with this sale, you made it easy for us and completed in time for us to go off and have a nice relaxing holiday.

Susan · 15 November 2025 · Richard Kendall Ossett

Agent replied · 16 April 2026

Thank you so much for your fantastic review. We are delighted to hear that Mandy made your sale such a smooth and speedy experience. 9 weeks is indeed amazing! Her knowledge, organisation and friendly approach make her a real asset to the Ossett team. We are so pleased everything completed in perfect time for your holiday.

5/5

Google

I had the pleasure of dealing with Mandy from the estate agents during the purchase of my new home. From start to finish, she was always just a phone call or email away, ready to help with anything I needed. Mandy knew how eager I was to complete the purchase and thanks to her hard work and dedication, everything was completed in just nine weeks! She was absolutely lovely to deal with; friendly, approachable, and professional. No question was ever too big or too small and she made the whole process feel much less stressful. Thank you so much Mandy, for all your time, support and effort.

Brodie · 15 November 2025 · Richard Kendall Ossett

Agent replied · 23 November 2025

Thank you so much for your wonderful review! We are thrilled to hear that Mandy made your home buying experience such a smooth and positive one. Her friendly, proactive approach and dedication to her clients really do make a difference, and she will be so pleased to know how much you appreciated her efforts. Congratulations on your new home and thank you for choosing Richard Kendall.

1/5

Google

House next door is on market and people keep blocking our drive. Knocked on the door and the estate agent "Charlie" stated it's not his problem as not his car! You arranged the viewings so you can manage parking. It's simple courtesy to ask people not to block the road or drive when viewing or asking them to move their car! Useless

Scott · 14 November 2025 · Richard Kendall Normanton

Agent replied · 13 January 2026

Thank you for bringing this to our attention. We completely understand your frustration and whilst we can’t control where visitors choose to park we would like to think that everyone attending a viewing to be considerate of neighbouring properties. From your photos, we believe we may know the road that this relates to and if so, our accompanied viewer Peter was there over the weekend, and we will speak with him to make sure extra care is taken in future. We appreciate you taking the time to let us know so we can address it.

5/5

Trustpilot

Richard Kendall Estate Agent Elizabeth…

Richard Kendall Estate Agent Elizabeth Cooke made the whole process quick and smooth, helping me get my house keys on time. I truly appreciate their dedication, communication, and continuous support throughout the process, working closely with both myself and the solicitors. Thank you for making everything so efficient and stress-free!

Customer · 13 November 2025 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you for your feedback. We are delighted to hear how smoothly everything went and that Elizabeth helped you get the keys on time. Clear communication and regular support are a big part of what we aim to provide, so it’s great to know this made a difference for you. Enjoy your new home and thank you for choosing us.

5/5

Trustpilot

Great team

Great team, always available to help with any queries.

Mr · 12 November 2025 · Richard Kendall Horbury

Agent replied · 23 November 2025

Thank you so much for leaving a review.

5/5

Trustpilot

Thankyou Richard Kendall

I'm so glad I decided to go with Richard Kendall to sell my house. They were very professional and informative and kept me updated throughout. A particular thankyou to Karen Marjewko my sales consultant who dealt with me from the day I put my house on the market through to sale completion. She was so friendly and helpful and nothing was too much trouble.

Andrea · 11 November 2025 · Richard Kendall Horbury

Agent replied · 23 November 2025

Thank you so much for your lovely review. We are delighted to hear that you felt well supported throughout your sale and that you found our service professional and informative from start to finish.

5/5

Trustpilot

Elizabeth Cooke at Richard Kendalls was…

Elizabeth Cooke at Richard Kendalls was absolutely outstanding throughout the entire sales process. From the very first chat, she showed great professionalism, clear communication, and a genuine commitment to achieving the best outcome. She kept me fully informed at every stage, handled any challenges calmly and efficiently, and made what is usually a stressful experience feel smooth and well-managed. Her knowledge of the market and attention to detail was impressive. Elizabeth’s friendly, proactive approach made me feel completely confident and supported from start to finish. I wouldn’t hesitate to use her again and would highly recommend her to anyone selling their home.

Aziz · 11 November 2025 · Richard Kendall Horbury

Agent replied · 23 November 2025

Thank you so much for your fantastic review! We are thrilled to hear that Elizabeth made your sale such a positive and well managed experience. Your confidence and recommendation mean a great deal to both Elizabeth and the whole team. Thank you again for choosing Richard Kendall.

5/5

Trustpilot

Richard Kendall Estate Agent

Richard Kendall Estate Agents in Pontefract provided an excellent service for our house sale.

NKB · 9 November 2025 · Richard Kendall Normanton

Agent replied · 26 December 2024

Thank you so much for your lovely review. We are delighted to hear that Amber and the Pontefract team provided such a smooth and professional service throughout your sale. Amber takes great pride in keeping her clients updated and ensuring everything runs efficiently from start to finish.

5/5

Google

Fantastic from start to finish .highly recommend.

Elizabeth · 9 November 2025 · Richard Kendall Horbury

Agent replied · 23 November 2025

Thank you for leaving a review. We really do appreciate.

5/5

Google

Mandy was fantastic, went above and beyond what was asked of her. Thank you so much

James · 9 November 2025 · Richard Kendall Ossett

Agent replied · 23 November 2025

Thank you for taking the time to leave a review for Mandy. It really is appreciated.

5/5

Google

We recently purchased a house through Mandy at Richard Kendall. She was so helpful from start to finish and was always there to answer any of our queries to the best of her knowledge. We recommend this estate agents if you are looking for a friendly team.

Hannah · 9 November 2025 · Richard Kendall Ossett

Agent replied · 23 November 2025

Thank you so much for your lovely feedback. We are so pleased to hear that Mandy made your home purchase such a smooth and friendly experience. She is always happy to go the extra mile for her clients and your kind words mean a lot to her and the team.

5/5

Google

Richard Kendall estate agents (especially Mandy) were so helpful during our property purchase. As first time buyers, their friendly, knowledgable service guided us through our purchase with ease. I would definitely recommend purchasing a property through these.

Dylan · 9 November 2025 · Richard Kendall Ossett

Agent replied · 23 November 2025

Thank you so much for your kind review. We are delighted to hear that Mandy made your first home buying experience such a smooth and positive one.

5/5

Google

Very helpful.

Ann · 9 November 2025 · Richard Kendall Ossett

Agent replied · 23 November 2025

Thank you so much for your review.

5/5

Trustpilot

Our agent was Karen Marijewko and was…

Our agent was Karen Marijewko and was very good, keeping in contact regularly with updates and processing the sale on our behalf and the vendor. She forecast at the beginning how long the purchase would take and was spot on, well done.

Darryl · 8 November 2025 · Richard Kendall Horbury

Agent replied · 23 November 2025

We are so pleased to hear that Karen kept you well informed and that her experience and accuracy helped make your purchase run smoothly. She always works hard to keep everything on track for her clients, so your feedback means a lot.

5/5

Google

Richard Kendalls worked hard to get our house sold for us. Their communication was excellent throughout the process, which helped us understand what was happening at each stage of the sale. I would be happy to recommend them to anyone in the area.

Tark · 2 November 2025 · Richard Kendall Ossett

Agent replied · 23 November 2025

Thank you so much for your kind words. We are so pleased to hear you were happy with the service and communication from our team throughout your sale. It’s always our aim to make the process as clear and stress free as possible.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Richard Kendall is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Richard Kendall

Which Richard Kendall office has the most reviews?

Ossett has the most, with 1,069 reviews rated 4.8 out of 5, followed by Horbury with 1,060.

Where are the Richard Kendall offices?

The three Richard Kendall offices, by town:

  • Horbury: 4 Cluntergate, Horbury, WF4 5AG
  • Normanton: 10 High Street, Normanton, WF6 2AB
  • Ossett: Unit 2 Wellgate, Ossett, WF5 8NS
Has Richard Kendall won any awards?

Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.

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