Trusted Agent profile

Richard Kendall estate agents in Ossett, Horbury and Normanton

4.7

★★★★★ Excellent

1,447 reviews across 3 offices and 3 platforms

Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,447 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.5 / 5

506

Reviews on Google

All 3 offices

Facebook logo

4.3 / 5

60

Reviews on Facebook

All 3 offices

Trustpilot logo

881

Reviews on Trustpilot

Business-wide

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Our offices

Richard Kendall's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 505 reviews on Google only. Show every review

5/5

Google

A special thank you to Lucy Harrison for handling our sale personally, she was always there on the end of a phone when needed during our transaction. Her calm and professional approach eased tensions during a very frustrating sale and having her in our corner was a great support. Look forward to using Richard Kendall's Ossett again very soon.

S · 11 October 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you so much for your lovely review. We are delighted to hear that Lucy supported you so well throughout what was clearly a frustrating sale. We will be sure to pass your kind words on to Lucy. Thank you again for choosing Richard Kendall Ossett. We really appreciate your continued trust and look forward to helping you again in the future.

5/5

Google

Mandy and Shireen from Richard Kendall's Ossett sales branch were brilliant in helping us to navigate our recent house sale. They gave us regular updates and were always around to answer any queries we had (and there were lots!). We'd definitely recommend them to anyone looking for a great sales team.

Nichola · 6 October 2026 · Richard Kendall Ossett

Agent replied · 10 October 2026

Thank you so much for your lovely review. We are delighted to hear that Mandy and Shireen supported you so well throughout your house sale, keeping you regularly updated and always being there to answer your questions. We will be sure to pass your kind words on to them both. Thank you again for choosing Richard Kendall and for your recommendation.

5/5

Google

We recently worked with Miranda Cooke at Richard Kendall during our home‑buying process. She was consistently professional, efficient, and easy to work with. We genuinely appreciated her effort, clear communication, and strong coordination throughout the transaction. Everything progressed smoothly and on time because of her organised approach and commitment to meeting deadlines. We wish her continued success in her career and would confidently recommend her as a sales agent. Thank you again, Miranda.

Amila · 5 October 2026 · Richard Kendall Ossett

Agent replied · 10 October 2026

Thank you so much for your wonderful review. We are delighted to hear that Miranda supported you so well throughout your home-buying journey. Thank you again for choosing Richard Kendall and for your recommendation. We wish you all the very best in your new home.

5/5

Google

Miranda was excellent from the start of the process to the end. She kept us fully informed throughout and was very friendly and professional. A big thank you. A great asset to Richard Kendal, Ossett.

Chris · 3 October 2026 · Richard Kendall Ossett

Agent replied · 10 October 2026

Thank you so much for such a kind review. We are delighted Miranda kept you fully informed from start to finish, with the friendly, professional approach she's known for. We will be sure to pass your thanks on to her at Ossett. Thank you for your kind words.

5/5

Google

Very helpful and polite staff kept me informed with how sale was going communication was better than solicitors

Joan · 3 October 2026 · Richard Kendall Ossett

Agent replied · 10 October 2026

Thank you for your review. We are pleased the team's helpful, polite approach kept you informed throughout the sale, and that our communication stood out. We will be sure to pass your thanks on to everyone you dealt with. Thank you for choosing Richard Kendall.

5/5

Google

Can't fault them, thank you so much for selling our first house. It sold in 2 weeks at asking price! From the first day David came round to do the valuation I knew I was going to use Richard Kendall. We mainly dealt with Miranda during the house sale and she kept us updated on everything, even when I missed a lot of the calls (oops) she would always leave a voicemail. If we needed to ring them for anything we always got straight through to them too. Thank you so much 😊

Charlotte · 3 October 2026 · Richard Kendall Ossett

Agent replied · 10 October 2026

Thank you so much for such a lovely review. Selling your first house in two weeks at asking price is a brilliant result, and it's great to hear that from David's first valuation visit right through to Miranda's updates, you felt well looked after. Even the missed calls were no problem. We will be sure to pass your thanks on to David and Miranda. Thank you for choosing Richard Kendall.

5/5

Google

Miranda was brilliant when we were buying our first home! She kept us informed at all times, and was on it when things needed chasing. Couldn’t recommend a nicer estate agent! Thank you!.

Kirby · 3 October 2026 · Richard Kendall Ossett

Agent replied · 10 October 2026

Thank you so much for such a lovely review. Buying your first home can feel like a lot to take in, so it's great to hear Miranda kept you informed and stayed on top of things whenever they needed chasing. We will be sure to pass your thanks on to her. Congratulations on your first home.

5/5

Google

House sold within a day with these guys. So helpful throughout the entire buying and selling process. Will definitely be using again when we come to buy & sell again. Special thanks to Lucy and Danny at Richard Kendall’s Ossett 😄 …

Laura · 15 September 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you so much for such a lovely review. We're thrilled to hear the sale went through in just a day and that Lucy and Danny made the whole process feel straightforward from start to finish. We will be sure to pass your kind words on to them both. It would be a pleasure to help you again when the time comes to buy and sell in future. Thank you for choosing Richard Kendall.

5/5

Google

We had a lovely experience with Miranda at Richard Kendall. She was so helpful throughout the whole process and always kept us updated. Everything felt well organised, which made buying our home so much easier. We’re very happy with the service we received and absolutely love our new home! Thank you Miranda for all your help, we would happily recommend you.

Karolina · 12 September 2026 · Richard Kendall Ossett

Agent replied · 10 October 2026

Thank you so much for such a lovely review. We are delighted Miranda kept everything well organised and updated throughout, and made buying your new home so much easier. Wishing you many happy years there, and we will be sure to pass your thanks on to her.

5/5

Google

I honestly can’t recommend Richard Kendall enough. Buying a property can be an incredibly stressful process, and mine certainly had its fair share of delays and complications, but the team here were fantastic throughout. They were always friendly, professional and helpful, and I really appreciated how proactive they were in chasing updates and keeping me informed whenever there was something happening. Even when things were outside of their control, they continued to do everything they could to keep the purchase moving and make sure I wasn’t left completely in the dark. A special thank you to Miranda & Lucy, who were brilliant throughout the whole process. Their communication, patience and support made a really difficult and drawn-out purchase that little bit easier. I’m so happy to finally have completed and can’t thank the team enough for all their help in getting me there. I would definitely recommend them to anyone looking to buy or sell a property!

Andie · 10 September 2026 · Richard Kendall Ossett

Agent replied · 10 October 2026

Thank you so much for such a generous review. We know this purchase had more than its fair share of delays and complications, so it's really rewarding to hear that Miranda and Lucy's proactive communication and patience helped keep things moving and made a drawn-out process feel more manageable. Huge congratulations on completing, and we'll be sure to pass your thanks on to them and the team.

5/5

Google

Rating only, no written review.

Jamesstone123 · 10 September 2026 · Richard Kendall Ossett

Agent replied · 10 October 2026

Thank you for the 5* review.

5/5

Google

Mandy and Shireen were very helpful and friendly selling my house. The service received was second to none and couldn't have gone any smoother. I would definitely recommend using Richard Kendall Estate Agents for a stress free sale.

Tim · 10 September 2026 · Richard Kendall Ossett

Agent replied · 10 October 2026

Thank you so much for your wonderful review. Your comments about the service being second to none mean a great deal to us, and we will be sure to pass your kind words on to them both. Thank you again for choosing Richard Kendall and for your recommendation.

5/5

Google

Very professional from start to finish, would happily recommend Richard Kendall.

Susan · 15 August 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you so much for taking the time to leave a review for the Ossett office and for your recommendation.

5/5

Google

Fantastic friendly, professional and efficient. Nothing was too much trouble, communication was excellent and timely. I have sold a property, bought a property and rented and have always had the same pleasant experience.

Lynn · 15 August 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you so much for your wonderful review. It means a great deal to hear that you have trusted Richard Kendall with selling, buying and renting, and that you have consistently received the same friendly, professional and efficient service each time. Excellent communication and making sure nothing is too much trouble are exactly the standards we aim for, so your comments are greatly appreciated. Thank you again for your continued trust in Richard Kendall.

5/5

Google

Excellent service and felt well looked after throughout.

Stephen · 15 August 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you for leaving a review for the Ossett office, we are so pleased to read that you found the service excellent and you was well looked after. Thank you again.

5/5

Google

RK Ossett delivered a smooth, professional and well‑organised purchase process. Consistent communication, timely and genuinely reassuring at every stage. The team showed strong attention to detail. A special mention to Lucy, whose support made the experience exceptional.

Funso · 15 August 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you so much for your wonderful review. We are delighted to hear that the Ossett team made your purchase feel smooth, organised and reassuring from start to finish. It is especially lovely to hear your kind words about Lucy and the support she provided throughout. We will be sure to pass your comments on to her and the wider team. Thank you again for choosing Richard Kendall. We really appreciate your feedback and wish you all the best in your new home.

5/5

Google

Excellent Service would recommend 👍 …

Danny · 15 August 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you so much for the recommendation and for taking the time to leave a review.

5/5

Google

I recently dealt with Richard Kendall (Ossett) while buying my 1st home in Dewsbury. Mandy was the assigned agent and she was absolutely fantastic, super friendly, answered all my questions (being a 1st time buyer I had a lot!) and was always available when I needed her or called me back ASAP. Thanks Mandy!

Mark · 15 August 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you so much for your lovely review. We are delighted to hear that Mandy looked after you so well throughout the purchase of your first home. We will be sure to pass your kind words on to Mandy. Thank you again for choosing Richard Kendall. We wish you lots of happiness in your new home.

5/5

Google

Great experience with this estate agent from day one. Staff are always happy to help and give advice. Special mention to Mandy who without her involvement the deal would probably have fallen through. Once again thank you.

Martin · 15 July 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you so much for your wonderful review. We are delighted to hear that you had such a great experience with us from day one and that the team were always on hand to help and offer advice. A special thank you for mentioning Mandy. We are so pleased to hear that her dedication and support helped keep everything on track. We will be sure to pass your kind words on to Mandy and the team. Thank you again for choosing Richard Kendall. We truly appreciate your support and recommendation.

5/5

Google

I was only buying not selling, we had Mandy Bennett who was dealing with the house we was buying. She was amazing with information and keeping us up to date which made it a bit less stressful

Nichola · 15 July 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you so much for your lovely review. We are delighted to hear that Mandy provided such great support throughout your purchase. Even when we are acting for the seller, we always aim to keep buyers well informed and help make the process as smooth and stress free as possible. It is wonderful to know that Mandy's communication and regular updates made such a positive difference to your experience. We will be sure to pass your kind words on to her. Thank you again for choosing Richard Kendall, and we wish you lots of happiness in your new home.

5/5

Google

We dealt with the Ossett office for purchasing. Mandy was our go too, she was amazing. Communication was second to none, on her days off we were told who would be dealing with our purchase. Mandy was approachable, professional, and always did what she said she would do. Outstanding service from Mandy @ Ossett branch, Thank you 🤩

Gillian · 15 July 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you so much for your wonderful review. We are delighted to hear that Mandy provided such outstanding support throughout your purchase. Clear communication and keeping clients informed at every stage, even when a colleague is covering, is exactly the level of service we strive to provide. It is lovely to know that Mandy's approachable and professional manner made such a positive difference to your experience, and that she always delivered on what she promised. We will be sure to pass your kind words on to Mandy and the Ossett team. Thank you again for choosing Richard Kendall, and we wish you every happiness in your new home.

5/5

Google

Our experience of Richard Kendall ossett and particularly Mandy was absolutely brilliant Mandy's knowledge is vast a credit to your company thank you for all your help

David · 15 July 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you so much for your wonderful review. We are delighted to hear that you had such a positive experience with our Ossett team and that Mandy supported you so well throughout. Your kind words about her knowledge and the service she provided mean a great deal to us. We will be sure to pass them on to Mandy. Thank you again for choosing Richard Kendall.

5/5

Google

Thank you so much, Mandy, at the Ossett office. Mandy was professional, proactive, and incredibly kind and supportive the whole way through the sale of our parents’ house. She kept us regularly updated, chased all the necessary parties, and worked tirelessly to keep everything moving forward despite the various delays. We couldn’t recommend Mandy and the team at Richard Kendall in Ossett highly enough.

Nicola · 15 June 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you so much for your wonderful review. We are delighted to hear that Mandy supported you so well throughout the sale of your parents’ house. We understand how important it is to have the right support during a process like this, so it is lovely to know she was both professional and kind every step of the way. Keeping everything moving and maintaining clear communication is so important, especially when delays arise, and it is great to know Mandy was there to guide you through. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Mandy and the Ossett team. Thank you again for choosing Richard Kendall.

5/5

Google

I dealt with Mandy Bennett at the Ossett branch in respect of my purchase. From the beginning to the end Mandy was a delight to speak to, she was always upbeat, had an easy rapport and made time to speak to me, especially as my sale threw up a lot of obstacles. I would definitely choose to use Mandy and her team if I needed their assistance in any future sale or purchase. Thank you.

Lesley · 15 June 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you so much for your wonderful review. We are delighted to hear that Mandy supported you so well throughout your purchase and was there for you from beginning to end. Property transactions can sometimes bring unexpected challenges, so it is lovely to know that Mandy's positive approach, support and communication made such a difference to your experience. We will be sure to pass your kind words on to Mandy and the Ossett team. Thank you again for choosing Richard Kendall. We truly appreciate your recommendation and would be delighted to help you again in the future should you ever need us.

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Questions about Richard Kendall

Which Richard Kendall office has the most reviews?

Ossett has the most, with 1,066 reviews rated 4.8 out of 5, followed by Horbury with 1,057.

Where are the Richard Kendall offices?

The three Richard Kendall offices, by town:

  • Horbury: 4 Cluntergate, Horbury, WF4 5AG
  • Normanton: 10 High Street, Normanton, WF6 2AB
  • Ossett: Unit 2 Wellgate, Ossett, WF5 8NS
Has Richard Kendall won any awards?

Yes. In The Trusted Agent 2026 awards: Richard Kendall, Ossett won Trusted Agent.

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