Trusted Agent profile

Richard Kendall estate agents in Ossett, Horbury and Normanton

4.7

★★★★★ Excellent

1,447 reviews across 3 offices and 3 platforms

Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,447 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.5 / 5

506

Reviews on Google

All 3 offices

Facebook logo

4.3 / 5

60

Reviews on Facebook

All 3 offices

Trustpilot logo

881

Reviews on Trustpilot

Business-wide

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Our offices

Richard Kendall's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Richard Kendall office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Trustpilot

Leah was very helpful and had lots of…

Leah was very helpful and had lots of patience particularly as things took a bit of time. However original photos could have been better.

AJ · 9 February 2026 · Richard Kendall Horbury

Agent replied · 23 February 2026

Thank you for your review and for your honest feedback. We are really pleased to hear that Leah was helpful and patient throughout, especially while things were taking a little longer than expected. We will make sure your kind comments are passed on to her. We also appreciate your feedback regarding the photos, as this is always helpful for us to review and improve. Thank you again for choosing Richard Kendall and we wish you all the very best moving forward.

5/5

Trustpilot

Suzanne and Donna dealt with our sale…

Suzanne and Donna dealt with our sale very professionaly. I was regularly updated on the progress. They were in contact with our solicitor (who they recommended) and this seemed to make the updates easier. We bought the house from them some 9 years ago and used them for our sale. Would highly recommend them both.

Bernadette · 9 February 2026 · Richard Kendall Horbury

Agent replied · 23 February 2026

Thank you so much for your kind review and for coming back to us again after all these years. We are really pleased to hear that Suzanne and Donna handled your sale so professionally and kept you regularly updated throughout. It is great to know the communication with the solicitor also helped make the process easier for you. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to them both. Wishing you all the very best in your next chapter.

5/5

Trustpilot

House sale - Karen Marijewko

Karen Marijewko helped us sell a house and was extremely helpful throughout. A few teething issues were responded to quickly, with the outcome communicated to us. Regardless of whether there was something new, Karen would 'check-in' regularly throughout the sale, so we always knew what was going on. Once an offer had been accepted, Karen's excellent communication helped us to navigate our way through to a successful completion. Thank you!

Stephen · 8 February 2026 · Richard Kendall Horbury

Agent replied · 23 February 2026

Thank you so much for your lovely review. We are delighted to hear that Karen supported you so well throughout your sale and kept you fully informed at every stage. Regular check-ins and clear communication can make such a difference, so it is great to know this helped guide you through to completion. We will be sure to pass your kind words on to Karen. Thank you again for choosing Richard Kendall and we wish you all the very best in your new chapter.

5/5

Trustpilot

Superb from start to finish

Superb from start to finish. Elizabeth Cooke was great. Couldn't recomend enough

Lfclawleryahoo.co.uk · 7 February 2026 · Richard Kendall Horbury

Agent replied · 23 February 2026

Thank you so much for your kind review. We are delighted to hear you had such a positive experience from start to finish and that Elizabeth looked after you so well throughout. Your recommendation really means a lot to us, and we will be sure to pass your lovely comments on to Elizabeth. Thank you again for choosing Richard Kendall.

5/5

Trustpilot

Elizabeth Cooke at Richard Kendall what a star

We have just sold our house through Richard Kendall and even though we were dreading the 3 - 4 month wait and the stress, I can honestly say it has gone really smoothly, one of the main reasons for this was Elizabeth Cooke, she kept us well informed and was so friendly and helpful, there was no stress if any problems arose she was straight on it, thank you so much for your help and guidance.

Alex · 6 February 2026 · Richard Kendall Horbury

Agent replied · 23 February 2026

Thank you so much, Alex and Joanne, for your wonderful review. We are delighted to hear that your sale went so smoothly and that Elizabeth helped take the stress out of what can often feel like a daunting process. Keeping you well informed, being proactive when issues arise, and offering friendly support are all so important, and it is lovely to know Elizabeth delivered this for you. We will be sure to pass your kind words on to her. Wishing you both all the very best for the next chapter ahead.

5/5

Google

Very positive experience and kept well informed at each stage. Would highly recommend using Richard Kendal.

Louise · 22 January 2026 · Richard Kendall Ossett

Agent replied · 24 January 2026

Thank you for taking the time to leave a review, we are so pleased you have positive experience.

5/5

Google

Leah was absolutely amazing throughout my whole house buying process. From start to finish she chased things up and updated me, always had good communication and answered any questions/queries I had promptly. Can’t fault the service at all from Leah, thank you again! Would definitely recommend.

Elise · 17 January 2026 · Richard Kendall Ossett

Agent replied · 24 January 2026

Thank you so much for your wonderful review. We are thrilled to hear that Leah looked after you so well throughout your house buying journey. Your recommendation means a great deal to us, and we will make sure your kind words are passed on to Leah. Wishing you every happiness in your new home.

5/5

Google

Mandy was so helpful and informative at every step. She always kept me updated, fought my corner when needed and was really lovely and empathetic when things weren't going quite to plan. RK always emailed to emails/calls promptly. Very happy with their service :)

Sherriden · 16 January 2026 · Richard Kendall Horbury

Agent replied · 16 April 2026

Thank you so much for your lovely review. We are really pleased to hear how supported you felt throughout the process and that Mandy’s updates, dedication and empathy made a difference, especially when things didn’t go to plan. Mandy will … More

1/5

Google

Recently I have purchased a property in Featherstone, which I intend to rent out. As part of the process, I arranged to meet Matthew, a letting agent from Richard Kendall, at my property. …

Liam · 16 January 2026 · Richard Kendall Horbury

Agent replied · 16 April 2026

Thank you for taking the time to leave your feedback, Liam. We are sorry to hear you feel disappointed and we would like to clarify the position. As confirmed in writing on New Year’s Eve, a reduced letting fee was agreed and applied. … More

5/5

Google

I’d like to share my experience of the wonderful service provided by Alice Duckett. She has helped with my requirements in a professional, timely and friendly manner. Very much appreciated.

Phill · 16 January 2026 · Richard Kendall Horbury

Agent replied · 16 April 2026

Thank you for sharing your experience. We are really pleased to hear that Alice supported you in such a professional, timely and friendly way. She will be delighted to know her help was appreciated. Thank you for choosing Richard Kendall and for taking the time to leave such kind feedback.

5/5

Google

Quick sale (did we price too low?) but everything went through within weeks. Mandy kept us updated throughout the process. We are now living the life by the coast. Happy retirement to us 👬🍾🏡 …

Edward · 11 January 2026 · Richard Kendall Ossett

Agent replied · 13 January 2026

Thank you for your lovely review. A quick sale is always a good sign, and we’re really pleased everything moved through so smoothly for you. Mandy will be delighted to know her updates and support made a difference. Enjoy coastal life and a very happy retirement.

5/5

Trustpilot

Karen Marijewko did a excellent job…

Karen Marijewko did a excellent job dealing with the sale of our property kept us updated continuously

Marsh · 23 December 2025 · Richard Kendall Ossett

Agent replied · 24 December 2025

Thank you for leaving a review for Karen.

5/5

Trustpilot

Feeling looked after

Fran from the Horbury office has looked after us fabulously.

Ellen · 22 December 2025 · Richard Kendall Ossett

Agent replied · 24 December 2025

Thank you so much for your lovely review. We are delighted to hear that Fran looked after you so well and helped make the transition of moving home and letting your previous property feel straightforward. From compliance to day-to-day questions, her support and guidance clearly made a difference. Fran will be thrilled to read your kind words. Thank you for the recommendation and for choosing Richard Kendall, we are always here if you need us in the future.

5/5

Trustpilot

JUST WHAT WAS NEEDED FROM DAY ONE TO CLOSURE

I take this opportunity to show my gratitude to Karen Marijewko who from the A/M Estate Agent helped myself and my Wife during this sale. At all times Karen was friendly, courteous and extremely efficient. In my opinion she is exactly the type of person you need in this position, always on top of the situation and more than willing to go that extra mile. We are very,very grateful to her and compliment her on having a marvellous manner,thank you.

Brian · 21 December 2025 · Richard Kendall Ossett

Agent replied · 24 December 2025

Thank you for taking the time to share such heartfelt feedback. We are truly delighted to hear how well Karen supported you and your wife throughout your sale. Her friendly, courteous and efficient approach is exactly what we strive for and it’s wonderful to know her willingness to go the extra mile made such a positive difference. Karen will be deeply appreciative of your kind words and praise for her manner and dedication. Thank you again for choosing Richard Kendall and for placing your trust in us. We wish you both all the very best for the future.

5/5

Trustpilot

Fantastic service.

I can’t thank Karen Marijewko enough for her recent support in my recent sale and purchase. It wasn’t all smooth sailing (through no fault of Karen or Richard Kendall) but Karen went out of her way on numerous occasions to ensure the sale/purchase was progressing as quickly as possible. The communication I received was brilliant and greatly appreciated.

Jim · 21 December 2025 · Richard Kendall Ossett

Agent replied · 24 December 2025

Thank you so much for your kind and thoughtful review. We are really pleased to hear that Karen was able to support you through both your sale and purchase, especially when things didn’t go quite to plan. We wish you all the very best in your new home and look forward to helping you again in the future, should you ever need us.

5/5

Trustpilot

Thank you Fran!

Fran at the Horbury office has been extremely helpful in assisting us settle in to our new home! Process has been super quick and easy, and any queries we have had so far have been replied to and resolved almost immediately, couldn’t be happier, thank you Fran!

Leigha · 19 December 2025 · Richard Kendall Ossett

Agent replied · 24 December 2025

Thank you so much for your lovely feedback. We are delighted to hear that Fran has been so helpful in getting you settled into your new home and that everything has felt quick and easy. Prompt responses and making sure queries are resolved quickly are things we really value. Fran will be thrilled to read your kind words. Thank you again for choosing Richard Kendall, and we hope you’re very happy in your new home.

5/5

Trustpilot

Happy Customer *****

I was pleased with how smooth it’s gone.

Mark · 19 December 2025 · Richard Kendall Ossett

Agent replied · 24 December 2025

Thank you for your feedback. We are really pleased to hear that everything went smoothly and that Amber provided such good, understanding customer service throughout. Amber will be delighted to know her support made a difference. We appreciate you choosing Richard Kendall and would be very happy to help you again in the future.

5/5

Trustpilot

Fantastic service

Karen in the Wakefield office was amazing and made the whole process of moving house as stress free as possible. Communication was great with weekly updates from start to finish. Thank you

Amanda · 19 December 2025 · Richard Kendall Ossett

Agent replied · 24 December 2025

Thank you so much for your kind review. We are delighted to hear that Karen helped make your move as stress free as possible and that her weekly updates kept you well informed throughout. Clear communication is so important and Karen will be thrilled to know how much you appreciated her support.

5/5

Trustpilot

Karen Marijewko …

Karen Marijewko has provided the very best service throughout the sale of our house. She is both professional and deals with everything quickly and efficiently. Outstanding service.

Andrew · 19 December 2025 · Richard Kendall Ossett

Agent replied · 24 December 2025

Thank you so much for your kind review. We are delighted to hear that Karen provided such an outstanding service throughout your sale. Her professionalism, efficiency and commitment to her clients really do make a difference, and she will be very pleased to read your feedback.

5/5

Trustpilot

Huge thank you to Elizabeth Cooke

Huge thank you to Elizabeth Cooke. Out of the whole process you were by far the most helpful and I really appreciate all your time. You helped make a very stressful time easier, highly recommended.

Rebecca · 18 December 2025 · Richard Kendall Ossett

Agent replied · 24 December 2025

Thank you so much for your kind words. We are really pleased to hear that Elizabeth was able to support you through what can be a very stressful time. Her dedication and willingness to go the extra mile are things we value greatly, and she’ll be delighted to know how much you appreciated her help.

5/5

Trustpilot

First Class Service

Richard Kendall's Estate Agents were first class.

Gordon · 18 December 2025 · Richard Kendall Ossett

Agent replied · 24 December 2025

Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that Karen and the team provided a first class service and kept you fully informed throughout your sale. Thank you again for choosing Richard Kendall. We wish you all the very best for the future.

5/5

Google

We recently sold a relative's home through Richard Kendall and the service was excellent. The team and in particular our main contact Mandy at the Ossett office kept us informed and updated throughout, explaining where we were at every …

Nigel · 16 December 2025 · Richard Kendall Horbury

Agent replied · 16 April 2026

Thank you for sharing your experience. It’s great to hear that selling your relative’s home felt straightforward and well supported. Mandy and the Ossett team will be pleased to know their updates and guidance helped you feel informed at … More

5/5

Google

Rating only, no written review.

Melaine · 16 December 2025 · Richard Kendall Horbury

Agent replied · 16 April 2026

Thank you for the 5* rating

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Richard Kendall

Which Richard Kendall office has the most reviews?

Ossett has the most, with 1,066 reviews rated 4.8 out of 5, followed by Horbury with 1,057.

Where are the Richard Kendall offices?

The three Richard Kendall offices, by town:

  • Horbury: 4 Cluntergate, Horbury, WF4 5AG
  • Normanton: 10 High Street, Normanton, WF6 2AB
  • Ossett: Unit 2 Wellgate, Ossett, WF5 8NS
Has Richard Kendall won any awards?

Yes. In The Trusted Agent 2026 awards: Richard Kendall, Ossett won Trusted Agent.

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