5/5
Friendly staff
I found the sales staff to be very friendly
Agent replied · 15 June 2024
Thank you for your kind review.
Trusted Agent profile
★★★★★
1,447 reviews across 3 offices and 3 platforms
Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,447 reviews on three platforms, rated 4.7 out of 5 overall.
506
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All 3 offices
60
Reviews on Facebook
All 3 offices
881
Reviews on Trustpilot
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Richard Kendall's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Friendly staff
I found the sales staff to be very friendly
Thank you for your kind review.
5/5
We can’t thank Suzanne and Donna enough…
We can’t thank Suzanne and Donna enough for helping us every step of the way in selling our house. From start to finish, they were amazing, professional, supportive, and always there when we needed them.
Thank you so much for your wonderful and heartfelt review. We are delighted to hear that Suzanne and Donna supported you so well throughout your sale and helped make the whole process feel manageable, especially with such an important timeline in place. It is fantastic to know that Suzanne went above and beyond to keep you updated and provide reassurance every step of the way. That level of dedication and care is exactly what we aim to deliver. We will be sure to pass your kind words on to both Suzanne and Donna. Wishing you all the very best with your move to the USA and your next exciting chapter.
5/5
The service from day one and the initial valuation through to the sale was well managed by the Richard Kendall team with a special shout out to Leah! We could not recommend Richard Kendall enough and if you are looking for a full rounded service then look no further! Always keeping us up to date, chasing and pushing the sale to completion, thanks again to Leah for getting it over the line and all her hard work! Lee and Nichola Secker
Thank you so much for your wonderful review, Lee and Nichola. We are delighted to hear that you received such a well managed service from the initial valuation right through to completion. Keeping you updated and pushing things forward is so important, so it is great to know this made a difference. Leah will be so pleased to hear your kind words, and we will be sure to pass them on to her. Your recommendation really means a lot to us and we truly appreciate your support. Wishing you both all the very best in your next chapter.
5/5
I had a great experience working with Mandy. She was professional, approachable, and never pushy at any stage. I really appreciated her honest and constructive feedback throughout, highly recommended.
Thank you so much for your kind review. We are delighted to hear that Mandy provided such a positive experience and that you found her professional, approachable and supportive throughout. Honest and constructive feedback is so important, so it is great to know this made a difference for you. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Mandy. Thank you again for choosing Richard Kendall.
5/5
House sale and purchase
The service from day one and the initial valuation through to the sale was well managed by the Richard Kendall team with a special shout out to Leah! We could not recommend Richard Kendall enough and if you are looking for a full rounded service then look no further! Always keeping us up to date, chasing and pushing the sale to completion, thanks again to Leah for getting it over the line and all her hard work!
Thank you so much for your wonderful review, Lee and Nichola. We are delighted to hear that you received such a well managed service from the initial valuation right through to completion. Keeping you updated and pushing things forward is so important, so it is great to know this made a difference. Leah will be so pleased to read your kind words, and we will be sure to pass them on to her. Your recommendation really means a lot to us and we truly appreciate your support. Wishing you both all the very best in your next chapter.
5/5
Great support and advocacy
We sold our house and also purchased a property through the Ossett Office of Richard Kendall.
Thank you so much for your lovely review. We are delighted to hear that Lucy supported you so well throughout both your sale and purchase. Moving home can come with its ups and downs, so it is wonderful to know she was a calm and steady support throughout. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Lucy and the Ossett team. Wishing you every happiness in your new home.
5/5
I can't speak highly enough of Alice. she's been available all the way through the process, she has been clear and consistent with the communication. She's made this process as smooth as possible. Thank you
Thank you so much for your lovely review. We are delighted to hear that Alice supported you so well throughout and kept communication clear and consistent. Making the process feel smooth is exactly what we aim for. We will be sure to pass your kind words on to Alice. Thank you again for choosing Richard Kendall.
5/5
Great company and staff
We've used Richard Kendall to manage our rentals for many years now and we have always been more than happy with their approach to our properties and have loved the pro active way in which they've dealt with issues, queries and sourcing reputable tradies. They've been invaluable in updating us on changes to legislation too.
Thank you so much for your wonderful review and for your continued trust in Richard Kendall over the years. We are delighted to hear that you have been so pleased with our proactive approach to managing your properties and that our updates on legislation have been helpful. Providing peace of mind for our landlords is exactly what we aim to do. It is lovely to hear your kind words about the Horbury team, and we will be sure to pass your comments on to them. Thank you again for your ongoing support.
5/5
A huge thank you to Sarah Whalley at Richard Kendall’s Normanton office. From start to finish Sarah was extremely professional, helpful and diligent in managing all aspects of the sale which went through quickly and smoothly. She was always available and easy to get through to. I would also like to thank Roger Hall for his honest and thorough valuation and for his assistance with regular inspections. I recommend Richard Kendall and would definitely use them again.
Thank you so much for your wonderful review. We are delighted to hear that Sarah supported you so well throughout your sale and helped ensure everything went through quickly and smoothly. Being professional, accessible and diligent is exactly the level of service we aim to provide. It is also lovely to hear your kind words about Roger and his honest and thorough valuation, along with his continued support. Your recommendation means a great deal to us and we will be sure to pass your comments on to both Sarah and Roger. Thank you again for choosing Richard Kendall, and we would be more than happy to help you again in the future.
5/5
I would like to say a huge thank you to Shireen
I would like to say a huge thank you to Shireen and the entire team at Richard Kendall Estate Agents for their outstanding support in helping me sell my house.
Thank you so much for your wonderful and thoughtful review. We are delighted to hear that Shireen and the team supported you so well throughout your sale and helped make the whole process feel smooth and manageable. Clear communication and genuine care are so important, so it is lovely to know this made a difference for you. It is great to hear that the team kept everything progressing efficiently behind the scenes, and we truly appreciate your kind recognition of their hard work. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to Shireen and the wider team. Thank you again for choosing Richard Kendall.
5/5
I cannot thank Karen Enough
I cannot thank Karen at the Wakefield branch enough for her incredible work on my recent move. From the moment my offer was accepted to the day I finally had the keys in my hand, the entire process took just over five weeks, a timeline I honestly didn't think was possible!
Thank you so much for your fantastic and detailed review. We are delighted to hear that Karen supported you so well throughout your move and helped achieve such an impressive timescale. From offer to completion in just over five weeks is a great result, and it is wonderful to know her proactive approach made this possible. Keeping you fully updated, chasing progress and handling everything with a calm and professional attitude is exactly the service we aim to provide, so it is lovely to hear this made the experience feel seamless for you. Karen will be so pleased to read your kind words, and we will be sure to pass them on to her. Thank you again for choosing Richard Kendall and we wish you all the very best in your new home.
5/5
Would highly recommend Emily and the Wakefield office!
Would highly recommend Richard Kendall Estate Agents to anyone thinking of selling their property. From the initial valuation to completion everything was handled with professionalism and ease. Thanks in particular to Emily Dunbar at the Wakefield office for all her help and guidance along the way for a first-time seller! No question was too much for her, she maintained regular contact throughout the process to keep me updated, and was always available via phone and email.
Thank you so much for your wonderful review. We are delighted to hear that your sale was handled smoothly from the initial valuation through to completion, and that the process felt as stress-free as possible. It is great to know that Emily supported you so well as a first-time seller, keeping you updated and always being available to answer any questions. We will be sure to pass your kind words on to Emily and the Wakefield team. Your recommendation means a great deal to us, and we truly appreciate your feedback.
5/5
Staff are so helpful
Staff are so helpful. Alice in particular could not do enough to help with everything and was always available to answer any questions
Thank you so much for your kind review. We are delighted to hear that you found the team so helpful and that Alice went above and beyond to support you. Being available and ready to help with any questions is exactly what we aim to provide. We will be sure to pass your lovely comments on to Alice. Thank you again for choosing Richard Kendall.
1/5
As a first time buyer they were very pushy and condescending (mainly Karen)... felt as though they were trying to force my hand. On the moving in date very un-helpful with queries raised, another member of staff rang me to advise keys were ready and was laughing down the phone when I answered... Some other staff were pleasant when I spoke with them on the handful of times.
Thank you for taking the time to leave your feedback. We are really sorry to hear that your experience did not feel supportive, especially as a first time buyer. Moving home should feel clear and guided, not pressured, so it’s disappointing to read this. We take comments about our team seriously, particularly where you have mentioned feeling that communication came across as pushy or unhelpful. That’s never the standard we aim to deliver, and we will be addressing this internally with the team involved. To give some context, your purchase involved a number of changes and challenges throughout the process, including renegotiations and timings linked to surveys, lending updates and the wider chain. Our role is to keep all parties informed and try to move things forward, but we recognise that this can sometimes feel overwhelming, especially if it’s your first purchase. It’s positive to hear that some members of the team were helpful during your interactions. We would really welcome the chance to speak with you directly to better understand your experience and see if there is anything further we can improve. If you are open to this, please feel free to contact us at normanton@richardkendall.co.uk or call the Normanton office. We wish you all the best in your new home and thank you again for your feedback.
5/5
Professional, reliable, and excellent customer service. Highly recommend Richard Kendall's. Thank you for going above and beyond! Your patience and support made a huge difference in the process. Communication was outstanding from start to finish. Every question was answered and I always felt well informed. Karen was brilliant! Always there to help and advise, she is a great asset to the team! Thank you to Sarah and Miranda too who were very helpful and friendly.
Thank you so much for your wonderful review. We are delighted to hear that you received such professional and supportive service throughout, and that communication kept you feeling fully informed every step of the way. It is lovely to hear how well Karen looked after you, and we will be sure to pass your kind words on to her. We will also share your comments with Sarah and Miranda, who will be so pleased to hear they made a positive difference too. Your recommendation means a great deal to us, and we truly appreciate your kind feedback. Thank you again for choosing Richard Kendall.
5/5
Purchase from Richard Kendall’s
Big thanks to Emily Dunbar at Richard Kendall’s Wakefield. They were handling my purchase and Emily was always proactive, timely and efficient. I always felt I knew where I was in the process.
Thank you so much for your kind review. We are delighted to hear that Emily kept you well informed and supported throughout your purchase. Being proactive and keeping everything moving is so important, so it is great to know you always felt up to date. We will be sure to pass your lovely comments on to Emily and the Wakefield team. Wishing you all the very best in your new home.
5/5
On the ball throughout the process of my sale. Achieved a quick sale for a good price.
Thank you so much for your kind review.
1/5
absolutely poor communication not even telling me nothing don't even want to tell me anything I've basically given all my information don't want help me basically very bad communication haven't told me nothing one of us don't ever mentioned about your disability because they won't take you on
We don’t recognise this as an accurate reflection of events. Communication has been maintained and support provided throughout. We also note a pattern of similar reviews left for other agents, which makes this feedback difficult to accept as fair. We are always happy to resolve genuine concerns please contact me directly if needed. Kind regards, Amy Esberger, Office Manager
5/5
Recently purchased our new home through Richard Kendall in Normanton, Wakefield. Absolutely fantastic service by Sarah Whalley! Sarah was an absolute God send throughout! She kept us regularly informed and made a stressful event so much easier! Sarah responded to all emails quickly and answered any questions! We were so lucky to have Sarah! My only regret was not using Richard Kendall to sell my home! If we ever move again, we’ll be using Richard Kendall without a doubt!
Thank you so much for your wonderful review. We are delighted to hear that Sarah looked after you so well and helped make what can be a stressful process feel much easier. Keeping you informed and responding quickly to any questions is so important, so it is lovely to know Sarah delivered this throughout. Your kind words and recommendation really mean a great deal to us, and we will be sure to pass your comments on to Sarah and the team in Normanton. Wishing you lots of happiness in your new home.
5/5
We had such a fantastic experience with this estate agent from start to finish. Amanda was absolutely amazing, she answered all of our (what we thought were!) silly questions with patience and kindness, and made us feel completely supported every step of the way. Her professionalism and dedication really stood out, and she kept everything running smoothly right through to completion. Even more impressive, our house sold within 24 hours! We couldn’t be happier with the service and would highly recommend Amanda and the team to anyone looking to sell.
Thank you so much for your kind words, it truly means a lot to us all at Richard Kendall. We are absolutely delighted to hear that you had such a fantastic experience from start to finish. Amanda will be especially pleased to know that her support, patience, and dedication made the process feel smooth and reassuring for you (there is no such thing as a silly question) and we are always here to help every step of the way. Selling your home within 24 hours is an incredible result, and we are so pleased we could achieve that for you. Thank you again for your recommendation and we wish you all the very best for the future.
5/5
What can I say Richard Kendall’s dealt with both the rental and sale side of my son’s property and were brilliant throughout Kept us both updated throughout nothing was too much trouble would highly recommend whether looking to rent sell or buy
Thank you so much for your lovely review. We are delighted to hear that both our lettings and sales teams supported you and your son throughout and kept everything running smoothly. Keeping you updated and making sure nothing feels too much trouble is exactly the service we aim to provide. Your recommendation really means a great deal to us and we truly appreciate your kind words. Wishing you both all the very best moving forward.
5/5
Mandy worked tirelessly to keep the sale of my property on track under some trying conditions! and kept me informed of progress all the way along, thanks Mandy
Thank you so much for your kind review. We are really pleased to hear that Mandy supported you so well and kept everything moving under what sounds like challenging circumstances. Keeping you informed throughout is so important, and it is lovely to know she was there for you every step of the way. We will be sure to pass your thanks on to Mandy and wish you all the very best moving forward.
5/5
Given the many trepidations and dangers of finding a place to live, especially in circumstances that are less than ideal, it is reassuring to know that there are kind and efficient professionals available at Richard Kendall to help guide me through the labyrinthine lettosphere. I dealt with Alice Duckett, who was genuinely lovely, hardworking, diligent, and thoughtful. I was able to get things sorted in record time, and they helped me resolve a couple of minor paperwork anomalies without it causing undue disruption. The offices were very welcoming, though on that particular day, a gin and tonic at the door would have been most welcome. But apparently, it's against company policy (especially at 9:00 am). I struggle with my neurodiversity, especially in times of difficult transition. This tends to make me more scatterbrained than usual, and so a calm and guiding voice was most especially welcome. Alice was able to keep me on track and help me get everything done in time with kindly and very welcome reminders. Thank you so much for your support Alice, and of course your team. I am now starting to settle into my new home, and I will hopefully speak to you at some point in the future. My warmest wishes for the rest of 2026.
Thank you so much for your thoughtful and detailed review. We are really pleased to hear that Alice was able to support and guide you through the process and help everything come together so smoothly. Moving home can feel overwhelming at times, so it is wonderful to know her calm and helpful approach made things easier for you. We are also glad the team could help resolve the paperwork quickly and make you feel welcome when you visited the office. Your kind words will mean a great deal to Alice and we will be sure to pass them on. It is lovely to hear you are now settling into your new home, and we wish you comfort and happiness there. All the very best from everyone at Richard Kendall.
5/5
Just got my keys today for my first ever home which I am so happy taking this big step couldn’t of done it without Mandy and the support of Richard Kendall I would definitely recommend to go through these if your looking to buy and again thank you all so much for the support
Thank you so much for your lovely review and congratulations on getting the keys to your first home. We are delighted to hear that Mandy and the team were able to support you through such an exciting milestone. Buying your first home is a big step, so it is wonderful to know you felt supported along the way. Your recommendation really means a lot to us and we will be sure to pass your kind words on to Mandy. Wishing you lots of happiness in your new home.
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Ossett has the most, with 1,066 reviews rated 4.8 out of 5, followed by Horbury with 1,056.
Yes. In The Trusted Agent 2026 awards: Richard Kendall, Ossett won Trusted Agent.
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