Trusted Agent profile

Richard Kendall estate agents in Horbury, Ossett and Normanton

4.6

★★★★★ Excellent

1,425 reviews across 3 offices and 3 platforms

Richard Kendall has three offices, in Horbury, Ossett and Normanton. Together they have 1,425 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.5 / 5

486

Reviews on Google

All 3 offices

Facebook logo

4.3 / 5

60

Reviews on Facebook

All 3 offices

Trustpilot logo

879

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Our offices

Richard Kendall's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Richard Kendall office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Brilliant!

From start to finish we were completely involved in the process. We were also updated regularly. A very professional company with a family feel. Thank you Catherine and Shireen.

Lindsey · 21 May 2026 · Richard Kendall Ossett

5/5

Trustpilot

Brilliant

Every member of staff we dealt with gave us complete confidence in the sale. We were guided expertly through the process and would recommend using Richard Kendall for anyone looking to sell their house.

Susan · 21 May 2026 · Richard Kendall Ossett

5/5

Trustpilot

Great service from Richard Kendall

Great service from Richard Kendall, my property sold quickly, with the whole process from going on the market to completion taking around three months in total.

Long · 21 May 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your detailed and honest review. We are delighted to hear that your property sold quickly and that the process ran smoothly through to completion. It is great to know that Emily supported you well throughout and kept communication clear and prompt for both yourself and the buyer. We also appreciate your feedback regarding the initial stages, as this is always helpful for us to review and improve our service. Thank you again for choosing Richard Kendall and we wish you all the very best moving forward.

5/5

Trustpilot

Miranda dealt with our house sale from…

Miranda dealt with our house sale from start to finish. She was absolutely amazing! Chasing enquiries and keeping us updated with progress was done with absolute commitment to us.

Steve · 20 May 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your wonderful review. We are delighted to hear that Miranda supported you so well from start to finish and showed such commitment throughout your sale. Keeping you updated and chasing progress really does make all the difference. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Miranda. Thank you again for choosing Richard Kendall.

5/5

Trustpilot

I've recently bought my first property…

I've recently bought my first property and the staff at RK were really good. I mainly dealt with Emily Dunbar and I must say she was very helpful and professional. I had a few questions along the way so I emailed Emily and she was very responsive and answered all my questions in a clear manner, All in all it was a positive experience.

Ryan · 19 May 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your lovely review. We are delighted to hear that Emily supported you so well throughout your first property purchase. Buying your first home can bring lots of questions, so it is great to know she was responsive and able to provide clear and helpful answers along the way. It is wonderful to hear you had such a positive experience, and we will be sure to pass your kind words on to Emily. Wishing you lots of happiness in your new home.

5/5

Trustpilot

Richard Kendall are the way to go

We had a tough sale and purchase due to buyer pulling out but Richard Kendall found us a new buyer and we ended up with our dream house. The communication and hard work from Karen Marijewko at the Wakefield office was amazing all the way through and she helped us make this happen. Can’t thank her enough. Definitely use Richard Kendall to sell your home.

William · 19 May 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your wonderful review. We are delighted to hear that, despite the challenges along the way, Karen was able to support you and help get everything back on track. Finding a new buyer and still securing your dream home is a fantastic outcome. Clear communication and hard work make all the difference in situations like this, so it is lovely to know Karen was there for you throughout. We will be sure to pass your kind words on to her. Thank you again for choosing Richard Kendall and for your recommendation.

5/5

Trustpilot

Excellent Service from RK

Excellent Service from RK listed our house with quality pictures, communications throughout and with a personal service from Emily Dunbar at the Wakefield branch , it took all the stress away from our sale. We did have minor issues but these were chase proactively every day with status given throughout.

Paul · 19 May 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your fantastic review. We are delighted to hear that you were pleased with the marketing, communication and overall service throughout your sale. It is great to know that Emily supported you so well and helped take the stress out of the process. Being proactive and keeping you updated, even when challenges arise, is exactly what we aim to provide, so it is lovely to know this made a difference. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Emily and the Wakefield team. Thank you again for choosing Richard Kendall.

5/5

Trustpilot

Great experience.

I have used Richard Kendall to help sell my property and the service I received from them, and in particular Elizabeth Cooke from the Wakefield branch was exceptional. Liz has excellent communication skills, regularly keeping me up to date every stage of the sale. I would highly recommend.

Lewis · 18 May 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your wonderful review. We are delighted to hear that you received such exceptional service throughout your sale and that Elizabeth kept you fully informed every step of the way. Clear and consistent communication is so important, so it is great to know this made a difference to your experience. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Liz. Thank you again for choosing Richard Kendall.

5/5

Trustpilot

A great service. Highly recommended

We went with Richard Kendall as we had used them in the past. We did have a couple more quotes but they were more expensive. Our property consultant Emily Dunbar was brilliant. She was always available when we had questions. We were phoned and updated every week even if there was nothing to report, so we were never left wondering what was happening. She really did make it a very painless process. We would definitely recommend.

Jenny · 18 May 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your wonderful review and for choosing Richard Kendall again. We are delighted to hear that Emily supported you so well throughout your sale and kept you fully informed with regular updates. Even when there is little to report, that consistency really does make a difference. It is great to know she helped make the process feel smooth and painless for you. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Emily. Thank you again for your continued trust in Richard Kendall.

5/5

Trustpilot

Elizabeth Cooke is a star

Elizabeth Cooke has been extremely helpful during the sale process.

Pred · 18 May 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your wonderful review. We are delighted to hear that Elizabeth supported you so well throughout your sale and made such a difference to the outcome. Her professionalism, kindness and guidance are exactly what we aim to provide. It is lovely to know she went above and beyond for you, and we will be sure to pass your kind words on to Liz. Thank you again for choosing Richard Kendall.

5/5

Trustpilot

Emily Dunbar, THANK YOU!

Richard Kendall were the estate agent of the property we were purchasing. We were dealing with Emily Dunbar and I cannot thank her enough for her patience and amazing service throughout such a stressful process. We will definitely be coming to Richard Kendall in the future.

Danielle · 18 May 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your wonderful review. We are delighted to hear that Emily supported you so well throughout your purchase and helped guide you through what can often be a stressful process. Her patience and dedication really do make a difference. It is great to know you would choose Richard Kendall in the future, and we will be sure to pass your kind words on to Emily. Wishing you lots of happiness in your new home.

5/5

Trustpilot

Fantastic customer service

Fantastic customer service from Elizabeth Cooke and great support throughout.

AndyDay · 12 May 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your kind review. We are delighted to hear that Elizabeth provided fantastic customer service and supported you throughout. We will be sure to pass your lovely comments on to her. Thank you again for choosing Richard Kendall.

5/5

Trustpilot

I have been dealing with Alice from the…

I have been dealing with Alice from the Horbury branch, she had been great from start to finish :) would highly recommend Richard Kendall😀

Darcy · 12 May 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your lovely review. We are delighted to hear that Alice looked after you so well from start to finish and made the whole experience a positive one. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Alice and the Horbury team. Thank you again for choosing Richard Kendall.

5/5

Trustpilot

Elizabeth Cooke

My agent was Elizabeth Cooke

Kyle · 8 May 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your lovely review. We are delighted to hear that Elizabeth kept you fully updated throughout the process and explained everything clearly along the way. It is wonderful to know you felt so well supported, and we will be sure to pass your kind words on to Elizabeth. Thank you again for choosing Richard Kendall.

5/5

Trustpilot

Richard Kendal

We took the decision to move estate agents and use Richard Kendal after our house listing had no viewings. We didn't regret the decision, Richard Kendal were professional from start to finish and our account manager Liz was fantastic!

Tom · 5 May 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your wonderful review. We are delighted to hear that making the decision to move to Richard Kendall was the right one for you and that you were pleased with the service from start to finish. It is fantastic to hear that Liz supported you so well throughout the process. Being available with advice, keeping you updated and helping progress matters with all parties involved is exactly the level of service we aim to provide. We are so pleased that Liz helped make the process feel smoother and less stressful for you. We will be sure to pass your lovely comments on to her. Thank you again for choosing Richard Kendall and for placing your trust in us.

5/5

Trustpilot

Very Smooth House Sale

Joanne and Donna were fantastic, they ensured my house sale earlier this year went incredibly smoothly. I would happily recommend them.

Paul · 4 May 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your lovely review. We are delighted to hear that Joanne and Donna helped make your house sale go so smoothly and provided such fantastic support throughout. Your recommendation means a great deal to us and we will be sure to pass your kind words on to them both. Thank you again for choosing Richard Kendall.

5/5

Trustpilot

Excellent Service:We have been trying to sell out for two…

We have been trying to sell out for two years with a different estate agent. We made the decision to change to Richard Kendall’s a few months ago. Right from the start we had nothing but first class service. Especially from Elizabeth Cooke who was our designated contact. She is the most friendly, conscientious, professional person. Nothing was too much trouble for her.

Customer · 30 April 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your wonderful and heartfelt review. We are absolutely delighted to hear that changing to Richard Kendall made such a positive difference to your moving experience after such a long journey trying to sell your home. Elizabeth will be so pleased to hear your kind words. Building trust, keeping you regularly updated and making you feel fully supported throughout is exactly the service we aim to provide. It is especially lovely to hear that you felt you were speaking with a friend along the way. We are also grateful for your kind comments about the wider Wakefield team and their professionalism and support throughout the process. Congratulations on completing on both your sale and purchase yesterday. We wish you lots of happiness in your new home and truly appreciate your recommendation.

5/5

Trustpilot

Bought our house 20yrs ago through…

Bought our house 20yrs ago through Richard Kendal. The whole experience was very positive. Right from putting in an offer, organising our mortgage and keeping us up to speed.

Carl · 29 April 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your wonderful review and for placing your trust in Richard Kendall both when buying your home 20 years ago and now again for your sale. We are delighted to hear that Karen and the team supported you so well throughout, especially during what sounds like a challenging market and after the initial sale fell through. Keeping the momentum going and continuing to secure viewings is so important. Your continued support and loyalty truly mean a great deal to us, and we will be sure to pass your kind words on to Karen and the wider team. Thank you again for choosing Richard Kendall and we wish you all the very best for the future.

5/5

Trustpilot

A professional yet caring experience…

A professional yet caring experience from start to finish. Information and updates regarding the sale of the property were regularly shared. A stressful time made much less difficult due to expertise and effort made by the staff.

Loraine · 28 April 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your wonderful review. We are delighted to hear that you received such a professional and caring service throughout your sale. Keeping you regularly updated and helping make a stressful time feel more manageable is exactly what we aim to do. Your recommendation means a great deal to us and we truly appreciate your kind words about the team’s expertise and support. Thank you again for choosing Richard Kendall.

5/5

Trustpilot

francesca was very helpful and kind as…

francesca was very helpful and kind as well

Customer · 27 April 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you for taking the time to leave a rental review for Francesca in the rental department.

5/5

Trustpilot

Customer Service and Renter Rights advice

I have attended as a private landlord, webinars and had conversations (with Matt) from the organisation on the upcoming renter rights act and the implications of it. I can only say their approach to offering support to people impacted by this legislation has been nothing short of faultless. I work as a Trainer delivering skills and content from customer services to sales and technical knowledge up and down the country to various organisations where the subject of customer service often comes up. My personal experiences across various organisations in various sectors is that customer service throughout the UK generally speaking is poor to say the least. However for an organisation to spend time sharing knowledge with people who may not be directly customer of theirs is wonderful to see and helps to restore your faith that there are decent companies out there, and I would have to say Richard Kendall's is one of those. I will certainly be using these guys as an example of what a shining light of excellent dedication to customers is. Thank you for the support and advice you have provided and if I lived closer to the areas you operate in, I would have no hesitation of using these guys. Their professionalism, approach and dedication to support their customers is what a lot of organisations could learn from, well done to all and please keep up the great work.

Mr · 24 April 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your incredibly thoughtful and detailed review. We are truly grateful for your kind words, especially given your professional background in training and customer service. It means a great deal to know that our approach has made such a positive impression. We are passionate about supporting landlords through the changes brought in by the Renters’ Rights Act, and it is fantastic to hear that the webinars and conversations have been helpful, even beyond our immediate client base. Your recognition of the time and effort our team puts into sharing knowledge and offering support is genuinely appreciated, and we will be sure to pass your comments on to Matt and the wider team. Thank you again for your support and encouragement.

5/5

Trustpilot

The service from Richard Kendall was brilliant

The service we received from Richard Kendall estate agents was brilliant. Elizabeth Cooke was amazing. We put the bungalow on the market and Elizabeth phoned and sent emails regularly which kept us up to date. Selling the bungalow was made easy . I would highly recommend Richard Kendall estate agents when buying or selling your property

Kath · 24 April 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your lovely review. We are delighted to hear that Elizabeth supported you so well and kept you fully updated throughout the sale of your bungalow. Regular communication really does make the process feel much easier, so it is great to know this made a difference. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Elizabeth. Thank you again for choosing Richard Kendall.

5/5

Trustpilot

Sold a BTL property using off market…

Sold a BTL property using off market process. Joe was very helpful and professional during the sale and kept us full up to date.

Richard · 24 April 2026 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you so much for your kind review. We are delighted to hear that Joe supported you so well throughout your off-market sale and kept you fully informed at every stage. It is great to know you found the process smooth and professional. We will be sure to pass your kind words on to Joe. Thank you again for choosing Richard Kendall.

5/5

Trustpilot

The process has been smooth sailing due…

The process has been smooth sailing due to the help and cooperation provided by Alice, she has been very helpful and polite through the full process of the journey. We really appreciate all the help

Aiesha · 21 April 2026 · Richard Kendall Ossett

Agent replied · 27 May 2026

Thank you so much for your kind review. We are delighted to hear that Alice helped make the process feel smooth and supported you so well throughout. Being helpful and approachable is exactly what we aim to provide. We will be sure to pass your lovely comments on to Alice. Thank you again for choosing Richard Kendall.

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Questions about Richard Kendall

Which Richard Kendall office has the most reviews?

Horbury has the most, with 1,055 reviews rated 4.6 out of 5, followed by Ossett with 1,044.

Where are the Richard Kendall offices?

The three Richard Kendall offices, by town:

  • Horbury: 4 Cluntergate, Horbury, WF4 5AG
  • Normanton: 10 High Street, Normanton, WF6 2AB
  • Ossett: Unit 2 Wellgate, Ossett, WF5 8NS
Has Richard Kendall won any awards?

Yes. In The Trusted Agent 2026 awards: Richard Kendall, Ossett won Trusted Agent.

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