Trusted Agent profile
★★★★★
1,425 reviews across 3 offices and 3 platforms
Richard Kendall has three offices, in Horbury, Ossett and Normanton. Together they have 1,425 reviews on three platforms, rated 4.6 out of 5 overall.
486
Reviews on Google
All 3 offices
60
Reviews on Facebook
All 3 offices
879
Reviews on Trustpilot
Business-wide
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Richard Kendall's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotAlice has been so helpful and friendly…
Alice has been so helpful and friendly throughout the process, always on hand to answer any questions. I would highly recommend.
Thank you for such a lovely review. We are delighted Alice was so helpful and friendly throughout, and always on hand when you needed her. We will be sure to pass your comments on. Thank you for recommending Richard Kendall.
5/5
TrustpilotElizabeth Cooke(Liz)
Elizabeth Cooke(Liz) was always patient,warming and understanding. Her communication was clear , concise and offered in a professional manner. Nothing seemed too much trouble for Liz,her guidance +reassurance made the buying + selling process less stressful. One thing you can expect is a warm welcoming "Hello ,how are you" ? from Liz. Unfortunately I never had the pleasure of meeting lovely Liz in person ( entirely my fault). A great asset to the team at Kendalls.
Thank you so much for your wonderful review. We are delighted to hear that Liz supported you so well throughout both the buying and selling process, and that her patience, reassurance and clear communication helped make everything feel less stressful. It is especially lovely to hear how much you appreciated her warm and friendly approach. We will be sure to pass your kind words on to Liz, she really is a valued member of the team. Thank you again for choosing Richard Kendall.
5/5
TrustpilotOur weekly point of contact
Our weekly point of contact - Karen Marijewko - was what made the experience so good. She was highly efficient, knowledgeable, direct and friendly. They were also the only estate agents who didn't try and push us towards the auction option - which clearly benefits the agent more than the seller.
Thank you for such a kind review. We are delighted that Karen was such a strong point of contact for you, her efficiency, knowledge and friendly approach are exactly what we'd hope to hear. We will be sure to pass your comments on to her. Thank you for choosing Richard Kendall.
5/5
TrustpilotGood communication through out the…
Good communication through out the entire process, Alannah was very friendly and helpful.
Thank you for taking the time to leave a review. We are really pleased to hear Alannah kept communication running smoothly and made the process a friendly one throughout. We will pass your comments on to her. Thank you for choosing Richard Kendall.
5/5
TrustpilotVery professional
Recently had dealings with Jessica Judd at Richard Kendall in Horbury regarding a rental proprty I now intend to sell. Jessica was so efficient and helped me with a number of questions. Her knowledge was really good, she confirmed information by email and always got back to me when she said she would. Very efficient service.
Thank you so much for your lovely review. We are delighted to hear that Jessica provided such an efficient and helpful service and was able to answer your questions clearly and promptly. It is especially great to know that her knowledge, communication and reliability gave you confidence throughout the process. We will be sure to pass your kind words on to Jessica. Thank you again for choosing Richard Kendall.
5/5
TrustpilotRichard Kendal are very helpful in…
Richard Kendal are very helpful in every way. We have used them for the last 4 house sales and cannot fault them in any way.
Thank you so much for your wonderful review and for choosing Richard Kendall for your last four house sales. Your continued trust in us means a great deal, and we are delighted to hear that Karen has supported you so well and kept you regularly updated throughout the process. We will be sure to pass your lovely comments on to her. Thank you again for your continued support and recommendation.
5/5
TrustpilotHighly recommend
I have been a tenant for Richard Kendall for many years and have never had any issues, the staff have always been very helpful. Evie especially as she did my inspections when they were due.
Thank you so much for your lovely review and for being a tenant with Richard Kendall for so many years. We are delighted to hear that you have always found the team helpful and that Evie, in particular, has looked after you so well during your property inspections. We will be sure to pass your kind words on to her. Thank you again for your continued trust in Richard Kendall.
5/5
TrustpilotReally efficient and friendly service
Thank you so much for your lovely review. We are delighted to hear that you found the service both efficient and friendly. Thank you for choosing Richard Kendall. We really appreciate your feedback.
5/5
TrustpilotHighly recommend the team and Lucy at…
Highly recommend the team and Lucy at Richard Kendall. Lucy made our stressful experience (solicitor reasons) less stressful by reassuring us. Luke who was our mortgage advisor and recommended by RK was super helpful and hands on with all our questions!
Thank you so much for your lovely review. We are delighted to hear that Lucy was able to reassure and support you through what was clearly a stressful experience, and help make the process feel that little bit easier. It is also great to hear such positive feedback about Luke and the mortgage advice and support he provided throughout. We will be sure to pass your kind words on to them both. Thank you again for choosing Richard Kendall and for your recommendation.
5/5
TrustpilotSmooth Process
RK Ossett delivered a smooth, professional and well‑organised purchase process. Consistent communication, timely and genuinely reassuring at every stage. The team showed strong attention to detail. A special mention to Lucy, whose support made the experience exceptional. I highly recommend them.
Thank you so much for your wonderful review. We are delighted to hear that the Ossett team made your purchase feel smooth, organised and reassuring from start to finish. It is especially lovely to hear your kind words about Lucy and the support she provided throughout. We will be sure to pass your comments on to her and the wider team. Thank you again for choosing Richard Kendall. We really appreciate your feedback and wish you all the best in your new home.
5/5
TrustpilotAmazing team
Amazing team. Alannah was such an awesome person,she attended to us professionally and she was so calm
Thank you so much for your lovely review. We are delighted to hear that Alannah looked after you so well and that her calm, professional approach made such a positive impression. We will be sure to pass your kind words on to her. Thank you again for choosing Richard Kendall.
5/5
TrustpilotVery helpful
Very helpful, very quick service
Thank you for taking the time to leave a review.
5/5
TrustpilotHighly recommended service
Karen was constantly updating me on progress with the sale. Richard Kendal's stuck to their word when they stated they would give 100% when it came to the sale of our property. Having dealt with numerous property agents in the past I can confidently state that Kendal's have been the best to deal with. Kendal's have a committed employee who is professional, co-operative & puts clients first. She was a pleasure to deal with and I would highly recommend their services.
Thank you so much for your wonderful review. We are delighted to hear that Karen kept you fully updated throughout your sale and that the service you received lived up to what was promised from the very beginning. Your comments about Karen’s professionalism, commitment and client-first approach mean a great deal to us. We will be sure to pass your kind words on to Karen. Thank you again for choosing Richard Kendall and for your recommendation.
5/5
TrustpilotExcellent Service from Karen Marijewko
I would like to express my sincere thanks to Karen Marijewko at Richard Kendall for her outstanding support throughout the purchase of our first home.
Thank you so much for your wonderful and thoughtful review. We are delighted to hear that Karen supported you so well throughout the purchase of your first home and kept you fully informed at every stage. It is especially lovely to know that you felt Karen genuinely cared about achieving the right outcome for everyone. Thank you again for choosing Richard Kendall and for your recommendation. We wish you and your family many happy years in your first home.
5/5
TrustpilotKaren Marijewko
Karen was a great help throughout my purchase. She kept me updated every week and helped give the solicitors a push along. I wouldn't hesitate in working with her again in the future.
Thank you so much for your lovely review. We are delighted to hear that Karen supported you so well throughout your purchase and kept you updated every week. We will be sure to pass your kind words on to Karen. Thank you again for choosing Richard Kendall. We would be delighted to help you again in the future.
5/5
TrustpilotThank you to Jessica Judd for all your help
Thank you Jessica for being so helpful whilst renting our property. You have kept us informed every step of the way and we have really appreciated your guidance and expertise. Thank you again!
Thank you so much for your lovely review. We are delighted to hear that Jessica supported you so well throughout the rental process and kept you fully informed every step of the way. We will be sure to pass your kind words on to Jessica. Thank you again for choosing Richard Kendall.
5/5
TrustpilotKaren really looked after us when buying our first home
Karen Marijewko is so lovely and made us feel so looked after whilst buying our first home. She kept me constantly updated and made sure I understood the process. She really took the stress out of it for us and I am really grateful for her. My family has also been selling property through Richard Kendal for years and my mum was so pleased when Karen was assigned to the house I was buying as she knew she would look after us! Thank you so much Karen, I will always recommend you to anyone who is looking to sell / buy a house in the Wakefield area :)
Thank you so much for your wonderful review. We are delighted to hear that Karen made you feel so well looked after throughout the purchase of your first home and kept you fully informed along the way. We will be sure to pass your heartfelt thanks on to Karen. Thank you again for choosing Richard Kendall and for your recommendation. We wish you lots of happiness in your first home.
5/5
TrustpilotKaren is an absolute legend
Karen is an absolute legend. I can’t sing her praises enough. We had a very long sale process and she kept me calm on many occasions, and helped so much with information flows between all parties involved. I would highly recommend- thank you Karen! 😀
Thank you so much for your fantastic review. Keeping communication flowing, offering reassurance and helping you stay calm along the way made a real difference, and we will be sure to pass your kind words on to her. Your recommendation means a great deal to us. Thank you again for choosing Richard Kendall.
5/5
TrustpilotEmily saves the day
We had Emily Dunbar as our appointed person at Richard kendall estate agents and honestly I dont know what we would have done without her. Our first sale fell through (not her fault at all the original buyer blindsided us all) but she was on the case, stopped the chain from falling apart and found us a new buyer in 10 days. Between organising all the solicitors, who did their absolute best be be as useless as possible, to giving regular updates on progress and keeping us, our buyers and the seller we were buying from in the loop I honestly couldn't give her a better review. If this gets her a bonus then it needs to be more.
Thank you so much for your incredible review. We are delighted to hear that Emily supported you so well through your sale. It is also lovely to know that her regular updates and communication with everyone involved helped keep the whole process moving. We will be sure to pass your wonderful comments on to Emily. Thank you again for choosing Richard Kendall and for taking the time to share your experience.
5/5
TrustpilotFantastic service from Richard Kendall
Fantastic service from start to finish from Karen Marijewko and all the team at Richard Kendall.
Thank you so much for your wonderful review. We are delighted to hear that Karen and the wider team supported you so well throughout your purchase. We will be sure to pass your kind words on to her. Thank you again for choosing Richard Kendall and for your recommendation.
5/5
TrustpilotRichard Kendall have been excellent…
Richard Kendall have been excellent throughout the whole house move process. In particular, Karen Marijewko has been great: she's been easily contactable when we've had queries, she's kept us regularly up-to-date, and nothing has been too much trouble. Would highly recommend.
Thank you so much for your wonderful review. It is especially lovely to know that Karen was always easy to contact, kept you regularly updated and made sure nothing ever felt like too much trouble. We will be sure to pass your kind words on to Karen. Thank you again for choosing Richard Kendall and for your recommendation.
5/5
TrustpilotKaren Marijewko was excellent all the…
Karen Marijewko was excellent all the way through the sale of my property
5/5
TrustpilotJust bought our first home and had…
Just bought our first home and had amazing service throughout the whole process. A special mention to Emily Dunbar, she was always available to answer any questions and kept us updated every step of the way. We really appreciated her support, communication, and dedication from start to finish. I would highly recommend to anyone looking to buy or sell a property. Thank you again for all your help.
5/5
TrustpilotI've twice used Richard Kendals
I've twice used Richard Kendals, not only have they given outstanding service but got a great price too! Shout out the Elizabeth Cooke (Liz) who never failed to keep us up to date and chase things through.
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Horbury has the most, with 1,055 reviews rated 4.6 out of 5, followed by Ossett with 1,044.
Yes. In The Trusted Agent 2026 awards: Richard Kendall, Ossett won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
