Trusted Agent profile

Richard Kendall estate agents in Ossett, Horbury and Normanton

4.7

★★★★★ Excellent

1,448 reviews across 3 offices and 3 platforms

Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,448 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.5 / 5

506

Reviews on Google

All 3 offices

Facebook logo

4.3 / 5

60

Reviews on Facebook

All 3 offices

Trustpilot logo

882

Reviews on Trustpilot

Business-wide

Our offices

Richard Kendall's three offices, most reviewed first. Each has its own page.

Latest reviews from every Richard Kendall office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I would like to add that Sarah Whalley has been superb as regards my dealings with her.She explained everything clearly what stage we were at at the time and was always there to answer questions.Her friendly persona was appreciated as I've not experienced selling a property before.Couldn't have had a better contact!

Andy · 24 September 2025 · Richard Kendall Normanton

Agent replied · 24 October 2025

Thank you so much for your lovely feedback. We are delighted to hear how well Sarah Whalley supported you through your first property sale. Her clear communication, friendly approach, and willingness to answer any questions really do make a difference and it’s wonderful to know she made the process easier for you.

5/5

Google

Thank you to Sarah and all the team at Richard Kendall Estate Agents, they were so efficient and on the ball we couldn’t have asked for a better service. Thank you so much for helping to sell our home so quickly.

Ian · 24 September 2025 · Richard Kendall Normanton

Agent replied · 24 October 2025

Thank you so much for your kind words. We are delighted to hear that Sarah and the team provided such efficient service and were able to help sell your home so quickly. Your feedback means a lot, and we will be sure to share your thanks with everyone involved.

5/5

Google

Great service by Sarah and Linda. Very friendly and responsible. I would recommend anytime.

Jency · 24 September 2025 · Richard Kendall Normanton

Agent replied · 24 October 2025

Thank you for the review, we really do appreciate.

5/5

Google

Thank you at Richard Kendalls mand was so helpful I couldn't have done this without her help she's a star very professional and does her best in sometimes difficult circumstances a big thank you to many and your staff

Andrew · 23 September 2025 · Richard Kendall Ossett

Agent replied · 23 October 2025

Thank you so much for your kind words. We are delighted to hear how much Mandy’s support meant to you during the process.

5/5

Trustpilot

Karen once again helped with selling…

Karen once again helped with selling our property . Very prompt with emails and dealing with all the details needed to get to completion date .

Steve · 22 September 2025 · Richard Kendall Normanton

5/5

Trustpilot

Very turbulent first time house purchase.

We were lucky to have Karen helping us with the purchase. The process was very difficult for us and at the very end our Solicitors were clossed by SRA. Thankfully from the very beginning, Karen guided us through the purchase and later helped us with the Solicitors.

Simon · 19 September 2025 · Richard Kendall Ossett

5/5

Trustpilot

Donna and Joanne managed the purchase…

Donna and Joanne managed the purchase of our house sale in an incredibly professional and friendly manner though out the full process and were readily available for any questions & communication. I would highly recommend the team specifically Donna and Joanne for any house sale or purchase in the future as the knowledge, communication, integrity and profession/friendly skills were outstanding on every interaction.

Angela · 17 September 2025 · Richard Kendall Ossett

Agent replied · 23 September 2025

Thank you so much for your thoughtful review. We are delighted to hear that Donna and Joanne guided you through the process with such professionalism and friendliness, and that their knowledge, communication, and integrity stood out at every stage. Your high recommendation means a great deal to us, and we will be sure to pass on your kind words to them both.

5/5

Trustpilot

Shireen and Catherine were wonderful…

Shireen and Catherine were wonderful from start to finish, always happy to help me with any questions I had and were excellent in guiding me through the sale of my property. I would 100% yes Richard Kendall again.

Molly · 17 September 2025 · Richard Kendall Ossett

Agent replied · 23 September 2025

Thank you so much for your kind review. We are delighted to hear that Shireen and Catherine supported you so well throughout your sale and were always on hand to answer your questions. It’s wonderful to know they made the process smooth and straightforward for you.

5/5

Trustpilot

Faultless from start to finish!

Faultless from start to finish! Karen Marijewko at Richard Kendall was an absolute life saver during a stressful process. Clear and consistent communication from the start, accommodating and knowledgeable. Highly recommend! Thanks again Karen :)

Mia · 17 September 2025 · Richard Kendall Ossett

Agent replied · 23 September 2025

Thank you so much for your lovely review. We are thrilled to hear how much Karen’s clear communication, knowledge and support helped make the process easier for you.

5/5

Trustpilot

Great service from start to finish

Great service from start to finish - I cant recommend enough the Pontefract branch of Richard Kendall Estate Agent

Ate · 16 September 2025 · Richard Kendall Ossett

Agent replied · 23 September 2025

Thank you so much for your kind words. We are delighted to hear that you received great service from start to finish with our Pontefract branch. Your recommendation means a lot to us and we will be sure to share your feedback with the whole team.

1/5

Google

TERRIBLE agency worst one i have ever dealt with. They expect you to pay your rent on time and to leave the property in 5 star immaculate condition but they don't give you an immaculate service. If any problem arrises you will be the one …

Hamid · 16 September 2025 · Richard Kendall Horbury

Agent replied · 22 September 2025

We are sorry to hear about your experience and would like to look into this further. Could you please provide us with the property address so we can investigate your concerns fully? If you would prefer to discuss this privately, you can … More

5/5

Google

As a first-time renter I was quite worried about everything I'd need to do, both before and after moving into a property. However Kelly Scoffins and the team at Richard Kendall made this whole process simply and straightforward. From the …

Richard · 16 September 2025 · Richard Kendall Horbury

Agent replied · 22 September 2025

Thank you so much for your lovely review. We are delighted to hear that Kelly and the team helped make your first renting experience smooth and straightforward. Clear communication and support are so important, especially for first-time renters, and it’s wonderful to know you felt reassured every step of the way.

5/5

Google

We recently purchased a property through Richard Kendall, and the experience was excellent from start to finish. The team was professional, responsive, and kept us updated at every stage of the process. They were approachable, helpful with …

Ateeq · 16 September 2025 · Richard Kendall Normanton

Agent replied · 9 September 2025

We are thrilled that you are happy in your new home and truly appreciate your recommendation. Wishing you all the very best for the future.

5/5

Trustpilot

First time renter concerns... Didn't need to worry!

As a first-time renter I was quite worried about everything I'd need to do, both before and after moving into a property. However Kelly Scoffins and the team at Richard Kendall made this whole process simply and straightforward. From the initial viewing to getting the keys, communication was great, and all of my questions were quickly answered. Thank you Kelly and everyone else involved! Highly Recommended!

R · 16 September 2025 · Richard Kendall Ossett

5/5

Trustpilot

First Time Landlords

As first time landlords, we couldn’t have asked for a better experience. Kelly Skoffins made the whole process of letting out our property smooth and stress free. She was professional, approachable, and kept us updated at every stage. We felt fully supported from start to finish, and we are so grateful for the excellent service. Highly recommend!

Lindsay · 16 September 2025 · Richard Kendall Ossett

Agent replied · 23 September 2025

Thank you so much for your wonderful review. We are delighted to hear that your first experience as landlords was made smooth and stress-free with Kelly’s support. Her professionalism, approachable manner and clear communication are exactly what we aim to provide, and it’s fantastic to know you felt fully supported throughout. We truly appreciate your recommendation and wish you every success with your property.

5/5

Trustpilot

The biggest thank you to Emily Dunbar…

The biggest thank you to Emily Dunbar and Amanda Holt. They both were amazing from start to finish of buying our home and we couldn’t have done it without their knowledge and excellent communication! Thanks so much ladies!

Eleanor · 13 September 2025 · Richard Kendall Ossett

Agent replied · 23 September 2025

Thank you for leaving a review for both Emily and Amanda.

5/5

Trustpilot

Elizabeth Cook gave me unrivalled…

Elizabeth Cook gave me unrivalled service from the time of my instructions to the completion of my sale.

Paul · 10 September 2025 · Richard Kendall Ossett

Agent replied · 23 September 2025

We really appreciate you taking the time to leave a review for Liz and we are glad you had confidence in Liz and Richard Kendall.

5/5

Google

Excellent communication from Sarah and other throughout the process, would highly recommend

David · 9 September 2025 · Richard Kendall Normanton

Agent replied · 24 October 2025

Thank you for your kind words. We are so pleased to hear that Sarah and the team kept you well informed throughout the process.

5/5

Google

Very friendly and understanding at a very stressful time. Always helpful and efficient.

Tracey · 8 September 2025 · Richard Kendall Normanton

Agent replied · 24 October 2025

Thank you for leaving a review.

5/5

Google

Richard Kendal in Ossett have made a very difficult house sale and purchase bearable. Both Lucy and Mandy have been in constant contact and available whenever I needed them. This was my local branch and I certainly feel like I have been given the personal touch and felt like they actually care. The two ladies are a credit to Richard Kendal and I could not thank them enough for their kindness and support throughout. I would 100% recommend them to anyone selling or buying and would most definitely use them again. Thank you so much! 🩷

Tammie · 4 September 2025 · Richard Kendall Ossett

Agent replied · 9 September 2025

Thank you so much for your kind words. We are delighted to hear that Lucy and Mandy at our Ossett branch were able to support you so well during what was clearly a very challenging sale and purchase.

5/5

Google

Geat service from start to finish, Sarah rang us weekly with an update and kept us in the loop, any queries or questions we had were quickly answered or resolved.....just all round a great service and very patient with us 😀 …

Janine · 4 September 2025 · Richard Kendall Normanton

Agent replied · 9 September 2025

Thank you for leaving a review for Sarah, we really do appreciate.

5/5

Google

Sarah was fantastic. Would recommend Richard Kendal. Thankyou to the team for their hardwork

Andy · 3 September 2025 · Richard Kendall Normanton

Agent replied · 9 September 2025

Thank you for taking the time to leave a review for Sarah

5/5

Google

Very professional, always kept us informed about what was happening! Couldn't fault Sarah - she did a great job! Thanks Richard Kendall

Louise · 3 September 2025 · Richard Kendall Normanton

Agent replied · 9 September 2025

We are delighted to hear that Sarah kept you fully informed throughout and made the process such a positive experience.

5/5

Google

Excellent service from start to finish selling my property. Special mention to Mandy in the Ossett office and has been there for us right to the end and chasing everyone to keep us informed throughout some of the challenges we faced. Thank you so much and I would not hesitate to use Richard Kendall again in the future.

Keeley · 2 September 2025 · Richard Kendall Ossett

Agent replied · 9 September 2025

We are delighted to hear that Mandy at our Ossett office was able to support you from start to finish, keeping you updated and chasing things through during the more challenging moments. We truly appreciate your recommendation and would be more than happy to help again in the future.

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Awards

The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Richard Kendall is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Richard Kendall

Which Richard Kendall office has the most reviews?

Ossett has the most, with 1,067 reviews rated 4.8 out of 5, followed by Horbury with 1,058.

Where are the Richard Kendall offices?

The three Richard Kendall offices, by town:

  • Horbury: 4 Cluntergate, Horbury, WF4 5AG
  • Normanton: 10 High Street, Normanton, WF6 2AB
  • Ossett: Unit 2 Wellgate, Ossett, WF5 8NS
Has Richard Kendall won any awards?

Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.

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