Trusted Agent profile

Richard Kendall estate agents in Ossett, Horbury and Normanton

4.7

★★★★★ Excellent

1,447 reviews across 3 offices and 3 platforms

Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,447 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.5 / 5

506

Reviews on Google

All 3 offices

Facebook logo

4.3 / 5

60

Reviews on Facebook

All 3 offices

Trustpilot logo

881

Reviews on Trustpilot

Business-wide

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Our offices

Richard Kendall's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Richard Kendall is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Latest reviews from every Richard Kendall office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

This company provides a 5 STAR service. All the staff are very good, efficient, professional and carry out what they promise, however Karen (Associate Director) is INCREDIBLE. Her passion, efficiency, commitment, knowledge and expertise is …

Diane · 16 May 2025 · Richard Kendall Normanton

Agent replied · 25 May 2025

Karen will be over the moon to read your kind words. Your shoutout to Andrew is also hugely appreciated, his professionalism and stunning photography (including that drone shot!) clearly made a lasting impression. Thank you again for your glowing feedback and for choosing Richard Kendall.

5/5

Google

Amazing experience from start to finish, Leah in the Ossett branch was so helpful, and really went above and beyond for me with my new house purchase, thank you again for your star quality service! I shall always recommend Kendall's! thanks

Terri-Rochelle · 10 May 2025 · Richard Kendall Ossett

Agent replied · 25 May 2025

Thank you for leaving a review for Leah. We really do appreciate it.

1/5

Trustpilot

they are the most racist and their…

they are the most racist and their discriminate people that are on benefits if you're white you're not allowed to have a house they want you to suffer do not go to this agency they just want to waste your time they are the most racist agency of ever come across

Chris · 24 April 2025 · Richard Kendall Ossett

5/5

Google

Kendalls handled the sale of mum's house brilliantly. Thoroughly professional and yet compassionate, they kept us updated throughout the entire process. Would definitely recommend them.

Steven · 19 April 2025 · Richard Kendall Ossett

5/5

Google

In addition to the review from CRE, I wanted to add 5 ⭐️ for Carol too!

Spencer · 18 April 2025 · Richard Kendall Horbury

5/5

Google

As electrical contractors, CRE Electricians have had the pleasure of working alongside Richard Kendall in Wakefield for some time now, and we consistently experience a smooth and efficient partnership. What stands out is their exceptional organisation and communication skills. Getting access to properties is always seamless, keys are sorted promptly and the team always work for one another if someones out of the office. A special mention to Alannah, Jessica and Elisa who work especially hard to ensure a smooth experience for all involved in our electrical works. We look forward to continuing our working relationship! Thanks again guys, keep up the good work! Team @ CRE Electricians

Chris · 12 April 2025 · Richard Kendall Horbury

5/5

Google

Very efficient agency as a whole, particularly Leah Appleton who was a reliable and efficient presence throughout the process of my house purchase. Thank you !

Khadija · 5 April 2025 · Richard Kendall Ossett

4/5

Google

Sarah was great to work with, she was highly responsive and answered any concerns we had. She was well organised, polite and great with time management!

Chelsea · 26 March 2025 · Richard Kendall Normanton

5/5

Trustpilot

Great Estate Agents

We recently purchased a property through Richard Kendall Estate Agents, and we couldn’t be more pleased with the service we received, particularly from Amber. From start to finish, she went above and beyond to ensure the process was as smooth as possible.

Lyn · 24 March 2025 · Richard Kendall Ossett

5/5

Google

Just like to say thank you so much to Sarah at Richard Kendall - although not selling through them and just purchasing, she couldn’t do enough for us and kept us informed and chased stuff without even asking - she kept it super stress free and would recommend anyone to use them if they are selling their property. Thanks so much Sarah!

Aaron · 20 March 2025 · Richard Kendall Normanton

Agent replied · 12 April 2025

We are thrilled to hear that Sarah went above and beyond to keep you informed and make your purchase as stress free as possible. Thank you for the review.

5/5

Google

Lucy Harrison was our main point of contact for the sale of our property. The sale took longer than we anticipated but Lucy was always professional and positive, always responding to emails and phone calls; offering advice and reassurance through out the whole process.

Liz · 18 March 2025 · Richard Kendall Ossett

5/5

Google

Our second time dealing with Richard Kendalls, this time as a vendor and I couldnt have asked for a better service from Karen and her team. Nothing was ever too much trouble, keeping us updated every step of the way. I would 100% recommend Richard Kendalls for buying and selling. Thank you again for making what is one of the most stressful times, a little bit easier.

Danielle · 13 March 2025 · Richard Kendall Normanton

Agent replied · 25 May 2025

Your 100% recommendation means the world to us. Wishing you all the best in your next chapter, and thank you again for your trust and support.

5/5

Google

Just sold my mother’s house through Richard Kendal. I have to say that they were absolutely superb and I cannot recommend them highly enough. Mandy who dealt with our sale has been absolutely terrific and has taken so much stress out of the process by dealing with all solicitors and other estate agents. I am confident that the sale would not have gone through when it did without her involvement.

Matthew · 10 January 2025 · Richard Kendall Ossett

Agent replied · 11 January 2025

Thank you so much for your kind words and glowing review of Mandy. We are happy to read that Mandy provided such outstanding support during the sale of your mother’s house. Taking the stress out of the process and ensuring everything moves smoothly is exactly what we strive for and it’s wonderful to know Mandy made such a difference.

5/5

Google

We put our bungalow up for sale with Richard Kendall Estate Agents … Lucy at the Ossett branch was the lady who dealt with everything. Every viewing, every offer made and finally all aspects of the completion was carried out with a very friendly and professional manner. We would wholeheartedly recommend Lucy at the Ossett branch without a problem.

Julie · 7 January 2025 · Richard Kendall Ossett

Agent replied · 11 January 2025

Thank you so much for your fantastic review. We are thrilled to hear that Lucy at our Ossett branch provided such friendly and professional service throughout the sale of your bungalow. Your kind words and wholehearted recommendation mean so much to us. We will be sure to pass your lovely feedback on to Lucy.

5/5

Google

Recently sold my house through Kendall’s, Karen was very professional throughout the process, regular updates and advice as well. I would certainly have no problem in recommending Kendall’s at all ,, Professional and committed all the way Thank you

Martyn · 7 January 2025 · Richard Kendall Normanton

Agent replied · 10 January 2025

Thank you so much for your kind words. We are delighted to hear that Karen provided professional service with regular updates and advice throughout your house sale. Thank you for choosing us.

5/5

Google

Sarah kept us informed the whole way through the process which was very useful in what turned out to be a rather stressful process, not in any way due to Sarah’s work. She was always responsive via email or followed up with a phone call. Thank you! I would mention the initial viewing of our house felt rushed with the key holder wanting to rush off to his next appointment and not knowing where keys were. This should be addressed and give people time to take everything in, as it’s a big decision, made in 10-15 minutes. Luckily Sarah arranged an extended visit when we could measure up and take a closer look later in the purchasing process.

Craig · 3 January 2025 · Richard Kendall Normanton

Agent replied · 10 January 2025

Thank you for your feedback and kind words about Sarah. We are so pleased to hear that she kept you informed and was responsive throughout the process. We will be sure to pass your thanks on to her. We also appreciate your comments regarding the initial viewing experience. We apologise for the rushed nature of that visit and thank you again for your review. Wishing you all the best in your new home.

5/5

Google

The Richard Kendall team were fantastic when selling my property. Andy came to the house to take photographs and was professional, friendly and took brilliant photos. Donna and Suzanne were helpful and supportive all the way through, communicating with me and ensuring everything went through smoothly.

Louise · 28 December 2024 · Richard Kendall Ossett

Agent replied · 11 January 2025

Thank you so much for your wonderful review, Louise. It’s great to know Andy’s professionalism and brilliant photos made an impact, and that Donna and Suzanne kept everything running smoothly with their supportive approach. Wishing you all the best in your next chapter and thank you for choosing Richard Kendall.

5/5

Trustpilot

Elizabeth Cooke dealt with the case…

Elizabeth Cooke dealt with the case very well, despite delays in the sale due to various reasons related to solicitors' searches and legal matters, she provided a great service.

SA · 24 December 2024 · Richard Kendall Normanton

5/5

Trustpilot

Great sales experience

Thanks to a great team at Richard Kendall, especially Amber who was our dedicated agent for the sale who provided feedback updates and post sales contact. Couldn't have wished for a better sales experience and will definitely use again or recommend.

Andrew · 24 December 2024 · Richard Kendall Normanton

5/5

Trustpilot

Fantastic service .

Fantastic service .. karen was amazing and sorted everything !!

Neil · 24 December 2024 · Richard Kendall Normanton

4/5

Trustpilot

Sold our house quickly and efficiently

Richard Kendall sold our house within six weeks of it being on the market (although we did take a slightly lower offer than we were happy with). We were kept regularly updated as to the progress which was incredibly helpful. We have taken off a star as we did however feel that the company were working on behalf of our buyers and not us (even though we were the paying customers)!

Heather · 24 December 2024 · Richard Kendall Normanton

5/5

Facebook

Really positive experience selling my house with Richard Kendall - worth every penny spent! From the listing, to offers and moving through the sale the service given was brilliant. Catherine and Shireen were amazing and so supportive, always keeping me aware of the latest updates - they went above and beyond, took loads of the stress and pressure away and ensured the move went smoothly to get me in before Christmas! Anyone looking to sell with an estate agent I’d highly recommend Catherine and Shireen in the Wakefield office.

Wes · 24 December 2024 · Richard Kendall Ossett

Agent replied · 26 November 2025

Thank you so much for your fantastic review. We are delighted to hear about your positive experience selling your house with Richard Kendall. Catherine and Shireen are absolutely thrilled with the chocolates, wine and prosecco. Your recommendation means a lot to us. Wishing you all the best in your new home and a wonderful holiday season.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Richard Kendall

Which Richard Kendall office has the most reviews?

Ossett has the most, with 1,066 reviews rated 4.8 out of 5, followed by Horbury with 1,057.

Where are the Richard Kendall offices?

The three Richard Kendall offices, by town:

  • Horbury: 4 Cluntergate, Horbury, WF4 5AG
  • Normanton: 10 High Street, Normanton, WF6 2AB
  • Ossett: Unit 2 Wellgate, Ossett, WF5 8NS
Has Richard Kendall won any awards?

Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.

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