Richard Kendall estate agents in Ossett, Horbury and Normanton

★★★★★ 4/5

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I sold my house through Richard Kendall…

I sold my house through Richard Kendall in March this year. The process was fairly straight forward and ran as smoothly as can be expected. They were extremely quick to get it to market and this resulted in a sale within only 1 day of it being listed! The photos and description of the property were of the highest quality and I'm sure these helped the overwhelming interest there was in it.I would use Kendalls again without hesitation! Great service, thank you.

Jason · 1 April 2022 · Richard Kendall Normanton

★★★★★ 1/5

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Just had the most unprofessional sales call with the Pontefract branch …. The arrogance was unbelievable. Definitely expected better from a local agent !

Chris · 31 March 2022 · Richard Kendall Ossett

★★★★★ 5/5

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We were more than happy with the…

We were more than happy with the service we received.Very friendly efficient and polite staff. Will definitely use again and recommend to anyone who wants to buy or sell a property.

Chris · 28 March 2022 · Richard Kendall Normanton

★★★★★ 5/5

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From the very beginning Richard…

From the very beginning Richard Kendall's advised us of when best to put the property on the market, they arranged and undertook all the viewings and informed us of when each viewing had been booked and any feedback. Within a week we had a large number of viewings and had accepted an offer. We were then kept informed of progress on a regular basis through to exchange and completion. The staff were friendly, efficient and very approachable, exceptional. We could not have asked for more. Thank you.

Brian · 26 March 2022 · Richard Kendall Normanton

★★★★★ 4/5

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Joanne & Amanda showed perseverance and…

Joanne & Amanda showed perseverance and determination is selling this slightly tricky property. The purchaser experienced "mortgage" problems but they were skilfully "managed" through the process.

Richard · 25 March 2022 · Richard Kendall Normanton

★★★★★ 5/5

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Lovely staff

Lovely staff, extremely helpful and easy to deal with, prompt and hope to work with them again

Sophie · 25 March 2022 · Richard Kendall Normanton

★★★★★ 5/5

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Have used Richard Kendall three times…

Have used Richard Kendall three times now. The Wakefield office twice and the Castleford office. Will definitely use them again

Hugh · 11 March 2022 · Richard Kendall Normanton

★★★★★ 4/5

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I have been dealing with Karen Preece…

I have been dealing with Karen Preece throughout the purchase of my property. I have found Karen to be very friendly, professional and informative. She has kept me up to date at all times with any developments, which all helped the purchase to go smoothly.I would definitely recommend Karen and Richard Kendall Estate Agents.

Tracy · 11 March 2022 · Richard Kendall Normanton

★★★★★ 5/5

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Amazing service from Amanda and Joanne at the Wakefield branch...…

What amazing service we got from Amanda and Joanne at the Wakefield branch. We were selling our house and purchasing a smaller place and they kept us up to date at all time and both properties. Not that we ever intend to move again but if we did we would use Richard Kendall, we will also be recommending them to family and friends.

Customer · 10 March 2022 · Richard Kendall Normanton

★★★★★ 5/5

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What a wonderfull warm friendly estate…

What a wonderfull warm friendly estate agents to use. These ladies at the Castleford branch could not do enough for us chasing solictors and vendors etc. Nothing was too much of a problem for them. Grateful for all their support. Without them we would have struggled with the fact that we didn’t get support and advise from purple bricks. Who take your money and run from day one.

Beverly · 25 February 2022 · Richard Kendall Normanton

★★★★★ 2/5

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Rented from them for 7 plus years

Rented from them for 7 plus years , only contacted when I really had to but do not recommend everything’s generally a struggle , or half fixed .However last straw boiler broke , no heating water to be told to sort it myself … When I went to the office I was told “ it’s not even that cold “ eventually got it back on left with a leak , I feel like because the area is so in demand they don’t really care as they know they can just get someone else in . Kindness goes along way !

Charlotte · 16 February 2022 · Richard Kendall Normanton

★★★★★ 2/5

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Disappointing service for tenants

I have rented a property through Richard Kendall for nearly two years in which the majority of the service received has been unacceptable. The way in which I have been spoken to via telephone with the majority of staff (not all) , or emailed has been shocking. I moved into the property during the start of the pandemic in which initially Richard Kendall would respond to concerns or issues that had arisen. This included the discovering the boiler leaked, the oven not working and the hob been broken when I moved in. However, this changed throughout the tenancy and instead I was subject to a complete disregard as a tenant. A few examples include:- the cellar leaked considerably during a time when there was a lot of rainfall so I informed Richard Kendall of this. At the start of my tenancy there was a lot of rubbish, and smashed glass down there which they said they would remove when the tips opened again. I was informed as a conclusion by Richard Kendall that cellars do leak (which they certainly shouldn’t), and that I should have continued to remind them to get rid of the rubbish in the cellar (I had already phoned previously regarding this). I spoke to the manager regarding this incident as I was spoken to very rudely by the staff member.- Damp also started to become apparent only in the main bedroom which indicated a leak on the outside. I was informed by a staff member as it was the weekend the landlord wouldn’t be likely to get anybody to visit until next week as it is ‘double pay’ for landlords. The landlord later phoned me off his own accord stating Richard Kendall had told him I was annoyed at him (which I had never said) but we have always had a good rapport and informed me he had not stipulated this to Richard Kendall. I also received an email blaming the damp on BREATHING in the property!- I phoned Richard Kendall on one occasion and they began by stating I was the one who had come into the office abruptly regarding the boiler. I told them this was not me to which they replied the worker has put it on the wrong notes and it’s for next door tenants instead! Not only is this unprofessional in my opinion, but also a breach of the Data Protection Act as I should not be made aware of my neighbours tenancy issues.- When moving out, we had to gather confirmation from Richard Kendall via a website to state I was a tenant. My new letting agent explained they were just awaiting on this as all other checks had been completed then we could sign. I phoned Richard Kendall regarding this to check if they have the email as needing this to sign. The staff member response ‘we don’t just drop everything you know’ and further stated the specific website take ages to respond to them but when they need something it has to be done right away. Again, customer service being unprofessional.I have given Richard Kendall 2 stars as when I was informed the property was going to be sold, I had correspondence with Mandy who was genuinely nice towards myself. Despite the horrendous treatment from the majority of Richard Kendall staff, I continued to help as much as I could such as undertaking viewings so staff members didn’t have to take time out to do so. I even said to Richard Kendall to book them in for my first day of annual leave at any time which allowed 6 different viewings to take place.To end with, whilst Richard Kendall have since apologised for this - which I should add was only when I raised the incident to the manager of the firm . When moving out of the property, I heard voices in my living room. Richard Kendal had given one of their admin employees the keys to my rented property to look around with her son! I was on my own, and in shock that someone had entered my house. Whilst the two strangers apologised and I allowed them to look around (more so as I didn’t know how to react), it points out again the downfalls of Richard Kendall. This was a breach of my tenancy rights further and the excuse stipulated by the partner of the firm was that the notes had not been read which outlined the property was still in tenancy with myself. This further breached my content insurance, and would have been void if something would have been taken. Mandy did apologise for this error, and whilst I appreciate this as Mandy has been welcoming in discussions, the combination of this incident with the rest was too much. A company that should be vastly ashamed of their treatment towards tenants.

Rebecca · 16 February 2022 · Richard Kendall Normanton

★★★★★ 5/5

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Richard Kendall Estate Agents sold my…

Richard Kendall Estate Agents sold my property quickly and for a very good price and I would recommend them to anyone. I live 200 miles away from Wakefield but they made the process quick, simple and painless. They quickly marketed the property, arranged viewings and nothing was too much trouble for them. They kept me up to date with developments and forwarded offers quickly. If a buyer wanted a second viewing they sorted it quickly. They responded very quickly to emails and phone calls and kept me in the loop and updated. In two weeks there were about 10 viewings and 3 offers. As the buyer who eventually bought the property was renting close by I arranged with the buyer and Kendalls another visit so we could liase about what furniture and fittings the buyer would like to be left in the property - again - no problem Kendalls went back to the property and liased with the buyer about what furniture would be left in there. The comany also valued the property considerably higher than the other companies which looked at it and achieved a price way above those other company's valuations. Richard Kendall was recommended to me by a family friend and I am so glad I chose them and have no hesitation in recommending them as an estate agent.

Frank · 11 February 2022 · Richard Kendall Normanton

★★★★★ 1/5

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I received the paperwork needed but had…

I received the paperwork needed but had numerous problems with the property and was told they weren't resolved as they could not gain access which is a lie...the only time access was denied was if I was not in at the time or due to covid......the tenancy agreement was also changed without my knowledge

Debbie · 8 February 2022 · Richard Kendall Normanton

★★★★★ 5/5

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Great estate agents and made me feel at…

Great estate agents and made me feel at ease as I was a first time renter. Great communication and supported me through all the process. Thanks again Amy :)

Emily · 3 February 2022 · Richard Kendall Normanton

★★★★★ 5/5

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I sold my property through their…

I sold my property through their Wakefield branch and Joanne and Amanda were fabulous. Very supportive and always up-to-date with information. Extremely helpful. I would highly recommend.

Susan · 27 January 2022 · Richard Kendall Normanton

★★★★★ 5/5

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Positive experience

Positive experience selling with Richard Kendall. Professional and responsive. Kept us fully informed throughout the selling process. Would recommend.

Dave · 21 January 2022 · Richard Kendall Normanton

★★★★★ 1/5

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Do not rent via this agent

I totally agree with other renters providing feedback - do not use Richard Kendal if you are a renter. I was also told that the rental agreement would be for 6 months but it would be extended once they were aware I paid my rent every month. Having moved in because I was given notice from another landlord who needed to sell that property I was not impressed that 3 months into the lease I was informed that the landlord had decided to sell the property- no reason given. The state of the house was horrendous, there was so much work needed doing it was no surprise the landlord decided to sell rather than fix up the house. The mould and damp had such an effect on our lives, my daughter ended up seriously ill and the cat died due to breathing in the horrendous damp that was left when the previous tenants moved out. I frequently asked for issues to be resolved, the maintenance man (from RK) would turn up with less than the required 24 hours notice, the landlords contractors turned up with no notice. When I complained I was informed that landlords can do what they want and renters have no say (but was informed in slightly different words).Being informed I was going to be evicted and taken to court was a disgusting way to treat renters who have paid full rent and improved a property, even though I informed RK when I would be moving out. Do not believe any communication from the staff at Richard Kendall. They lie and then become defensive and bully you. Even after I explained that their behaviour left me feeling suicidal they continued lying and bullying and even said that by making complaints I was making the staff mentally ill!!!Having seen the reviews on this site I am quite aware that RK will respond in a negative way. RK did not respond to the request from the TDS asking for my deposit to be released- no mention that they were deducting funds because I had left the house in a mess or not paid the rent - just nothing. Over a month I had to wait for the full deposit to be returned to me. Because they the landlords went to court to have me evicted I have had to wait over a month after moving out to hear that the court has dismissed the hearing and I have no fees to pay, even though they requested that I pay the fees.All I will say is if you want to rent go elsewhere. If you do rent through RK know your rights, Human Rights Act, Housing Laws, who your MP is and how to contact the various Ombudsman teams, and when it comes to leaving ensure you have evidence of everything to show to the court and TDS- it certainly helped me as I provided the proof to the court and TDS to show how bad RK are as a letting agent.

P · 21 January 2022 · Richard Kendall Normanton

★★★★★ 5/5

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Great service at RK Ossett branch

Purchased our first house through them and couldn’t fault the service we received. We are currently in the process of selling another house. Mandy is super efficient in her field, she is clear in her communication with us.We would not hesitate to recommend her to others who are looking to buy or sell a property.She is a credit to your company.

Andy · 20 January 2022 · Richard Kendall Normanton

★★★★★ 5/5

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Great service

Great service, keeping us up to date every stage and confirming everything by email.

Tracey · 20 January 2022 · Richard Kendall Normanton

★★★★★ 5/5

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Sold our old house and bought our new…

Sold our old house and bought our new one through Richard kendalls about 2 years ago, I couldn't thank them enough I basically sat back and let them get on with it, all the staff were so helpful, special mention to mandy at the ossett branch I was kept upto date and she/they did all they could to prevent us losing our dream home. So much so I listed my late father's house with them, again a stress free experience, from the initial valuation by Danny to the brochure and advertising I can't recommend them enough

Darren · 20 January 2022 · Richard Kendall Normanton

★★★★★ 5/5

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Excellent

Excellent, personalised and considered service from start to finish of our sale and purchase! The valuers came promptly and valued our property fairly, the images of the house were of a high standard, the house was on the market quickly and the RK sales team were professionally on top of viewings and negotiations! We found the whole process to be very positive and we would definitely use again!! 5* service

Leigh · 19 January 2022 · Richard Kendall Normanton

★★★★★ 1/5

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Would never use them again....got…

Would never use them again....got eviction notice 2 days before Christmas. ..numerous problems with the property that have not been resolved in the last 3 years .....asking for copies of all paperwork for the rental and still not available 24 hours later

Debbie · 19 January 2022 · Richard Kendall Normanton

★★★★★ 1/5

Trustpilot

Shambolic at best

Booked a viewing for Sunday 16th Jan at 3pm for an appartment in Normanton. Got a call to ask if we could delay it to 3-15, no problem. We arrived on time & met who we thought was the estate agent. There was someone else there to view the property at 3-15 so the rep from Richard Kendall thought it a good idea to combine both into one viewing. Once we pointed out that we were not prepared to do this we eventually managed to sort things out. Then he couldn't find the appartment until we pointed it out to him that it was infact a ground floor appartment. Once inside i asked a question re the property, he couldn't answer as he was only the designated key holder & not an estate agent, not his fault. Any questions would have to be answered the following day by the office where i made the appointment. It also appears they only give you a 15 minute window to view the property. When the lady from the estate agents rang me the following day for feedback she was very nice & apologised but i'm afraid the damage was already done.

Jonathon · 18 January 2022 · Richard Kendall Normanton