Trusted Agent profile
★★★★★
1,448 reviews across 3 offices and 3 platforms
Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,448 reviews on three platforms, rated 4.7 out of 5 overall.
506
Reviews on Google
All 3 offices
60
Reviews on Facebook
All 3 offices
882
Reviews on Trustpilot
Business-wide
Richard Kendall's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent company, very professional, polite and friendly staff, nothing too much trouble. Mandy was very helpful and kept us informed and updated on all stages of our sale. Would definitely recommend this company, and would use again.
Thank you for the 5* review
5/5
GoogleMandy has been such a great help during the purchase of our new house. She has gone above and beyond chasing people for us. Very helpful and friendly, thank you Mandy.
Thank you for the lovely review for Mandy
5/5
GoogleMandy at the Ossett office was great, she helped us out whenever we had any questions or queries and we were kept informed about what was happing throughout the selling process. Would definitely recommend Richard Kendal!
Thank you for the review for Mandy
5/5
GoogleThe staff at Richard Kendall Estate Agent in Ossett are professional and efficient and were supportive with getting my house sold. Trish who was my property consultant was brilliant, as was all her colleagues at the Ossett and Wakefield branches. THANK YOU Trish for all you help and getting my house sold.
Thank you for taking the time to leave such a fabulous review for Trish, Ossett office and our Wakefield office.
5/5
GoogleThe very best estate agent that I have ever come across. Responsive, professional and proactive. Mandy went above and beyond in all respects, from her sound advice and her attentive guidance. All in all, a great firm.
Thank you for your 5* review
5/5
GoogleFirst time buyers and wasn’t really sure what the process was but Mandy couldn’t of helped more, she was so supportive, happy, polite and kept us updated every step of the way. Real thanks to her and highly recommend Richard Kendall.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the 5* review
5/5
GoogleFabulous photography and marketing pictures by Andy. Full asking price achieved and quick sale with some issues along the way however Melanie kept us updated with phone calls & emails from the very start right through to completion. These people know their stuff!! So much more reassuring to be able to pop into the branch and speak, an online agent wasn’t for us. Thank you Mel, Andy & team Kendall.
Thank you for leaving this review for Melanie at the Ossett office along with Andy and his fabulous photography. We really appreciate it.
5/5
GoogleWe dealt with Melanie at Ossett branch for our recent property sale. We found her extremely attentive and she went above and beyond with dealing with the solicitors and the purchaser. We would highly recommend Richard Kendall’s and in particular Melanie. Thanks again for all your help.
Thanks very much for your wonderful review and we are so happy you have been impressed with the service provided from Melanie and Ossett.
5/5
GoogleExcellent service from start to finish. Photos and valuation done on Tuesday, listed for sale Thursday and offer accepted Saturday. A few minor blips and slight misinformation at first, but as soon as we were placed with Melanie we didn't have a single issue, and the sale was very straight forward. Listed, sold and completed within 11 week! However we would not recommend their mortgage advisor at all, very unprofessional and hard to get hold of.
Thank you for the review for Melanie and the Ossett office. We are sorry that you wasn't happy with the mortgage advisor recommended and we will report this to the mortgage department. Thank you
3/5
GoogleInitial valuation meeting was good but with hindsight feel the property was undervalued. It went to best and final bids and we accepted an offer but then kept receiving bids after this (Richard kendall informed us they had to pass on the extra bids by law) Even though the property was sold STC on day 1, 6 months later the sign still states 'For Sale' even though someone came out to reposition it after being blow down. Mandy was always pleasant and helpful. Often when we had spoken to people in the office we were told someone would call back but we had to chase them. No major issues but didn't feel we got the service we paid for.
5/5
GoogleWe have just purchased our first home through the Ossett office and Mandy was amazing throughout. She answered all of our many questions and took so much stress out of the process! Can’t thank her enough for all of her help. Would not hesitate to recommend to anyone selling or purchasing a home!
Thank you Toby for your lovely review
5/5
GoogleFive Star Service Having lived in our house for over 50 years selling was a daunting prospect. From the start all the staff at the Ossett office were welcoming and very helpful. Mandy, who handled our sale, guided us through every step and kept us fully informed throughout. She did far more than we could reasonably have expected, always willing to make the extra effort to help ease our way through the process. If you are looking for a local estate agent then I highly recommend Richard Kendal and the ‘5 Star’ team in Ossett. Colin Jackson
Thank you so much for leaving this review for Mandy
5/5
GoogleI cannot recommend Richard Kendall’s enough. Especially Mandy from the Ossett branch. She was amazing from start to finish with our sale and it wasn’t the easiest! She has so much patience and constantly updated us with how it was proceeding. She really did go above and beyond for us. Thank you so much Mandy.
Thanks so much for your review.
5/5
GoogleMelanie from the Ossett Branch was fabulous throughout. She gave professional advice and guidance and we were able to have honest conversations regarding our needs. Once we had sold our house Melanie was in touch regularly updating us on progress and issues in the chain and even helped us secure our next house which had also come on the market with them. As we got nearer the move date Melanie kept up the pressure on Solicitors to get things done and we were able to exchange a week before move date providing certainty when booking removals and Broadband moves etc and we moved on everyones preferred removal date. The team at Ossett were great, arranging visits, providing feedback and letting us know about new requests. A great experience. Thanks you.
Thank you for leaving this 5* review for Melanie
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for the 5* review
5/5
GoogleRating only, no written review.
Thanks for the 5* review
5/5
GoogleRating only, no written review.
Thank you for rating us 5 stars
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thanks for rating us 5 stars
5/5
GoogleRating only, no written review.
Thank you for the 5* review
5/5
GoogleRating only, no written review.
Thanks for the 5 star review
5/5
GoogleRating only, no written review.
Thank you for the 5* review
5/5
GoogleRating only, no written review.
Thank you for the 5* review
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Richard Kendall is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Ossett has the most, with 1,067 reviews rated 4.8 out of 5, followed by Horbury with 1,058.
Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
