Trusted Agent profile

Richard Kendall estate agents in Ossett, Horbury and Normanton

4.7

★★★★★ Excellent

1,449 reviews across 3 offices and 3 platforms

Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,449 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.5 / 5

506

Reviews on Google

All 3 offices

Facebook logo

4.3 / 5

60

Reviews on Facebook

All 3 offices

Trustpilot logo

883

Reviews on Trustpilot

Business-wide

Our offices

Richard Kendall's three offices, most reviewed first. Each has its own page.

Latest reviews from every Richard Kendall office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Exceptional standard of work.

Exceptional standard of work.Suzanne and Donna were unbelivably good, their work ethic is second to bnone and always kept in contact with us and helped with all issues.Thanks so much to them for getting the completion over the line. These 2 ladies are a complete asset to the Richard Kendall Group.Thanks Again. Nathan and Lorraine Richards

Nathan · 11 August 2022 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you so much for taking the time to leave a fantastic review for Suzanne and Donna.

4/5

Trustpilot

I can highly recommend Richard Kendall…

I can highly recommend Richard Kendall as an Estate Agent. They kept us up to date,were friendly,reliable and professional. Catherine and Shireen were very supportive in what was a challenging move !

Linda · 5 August 2022 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you for leaving a review

4/5

Trustpilot

I had a good purchasing experience with…

I had a good purchasing experience with Richard Kendall, and communication was good throughout.

Darren · 4 August 2022 · Richard Kendall Normanton

5/5

Trustpilot

Review of the excellent service from Richard Kendall Estate Agents

I have received first class service from Richard Kendall Estate Agents from my initial consultation and valuation to the completion of the sale of the property.I would particularly like to thank Karen Preece who has guided us through the process of selling our property. She has been very supportive not only with regular weekly updates but also to listen and answer any questions/queries that I have had.I would highly recommend Richard Kendall’s estate agents. Thank you Karen and all at Richard Kendall’s

Andy · 2 August 2022 · Richard Kendall Normanton

5/5

Trustpilot

Karen Preece

Very good service from `Karen Preece. Kept us upto date regularly each step of the way. Was very polite and courteous.Thank you Karen for all your help

Nasir · 2 August 2022 · Richard Kendall Normanton

1/5

Trustpilot

Absolutely shocking service

Absolutely shocking service from Richard Kendall's, we put our house on the market after being valued by Simon Kendall , 3 months later and we have had one viewing, no contact from Richard Kendall's, I have made numerous phone calls to recommend changing photos, sharing it on social media, lowering the price. Its difficult to see why they charge so much when I am the one telling them how to advertise my property.I have now put in notice to withdraw the property and spoke to a rather rude weekend manager who said that I was unable to speak with Simon Kendall as he deals with the letting side of things, funny how he was keen to speak to me when I was considering putting the house up for sale and now he's unavailable for the next 2 weeks!Extremely disappointing service from Richard Kendall's and I would not advise anyone to sell their home with this agent.

Mrs · 24 July 2022 · Richard Kendall Normanton

Agent replied · 15 June 2024

We are sorry you have found cause to complain regarding your current service. We have since spoken and we look forward to working with you in the coming weeks. Thank you for your feedback.Richard Kendall Estate Agent

5/5

Trustpilot

World Class Service

I received world class service from Richard Kendall in Ossett. I would particularly like to thank Suzanne as all my queries were dealt with and answered promptly.I would definitely recommend Richard Kendall in Ossett.

R · 24 July 2022 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you for such a lovely review

5/5

Trustpilot

Good honest estate agent

If you want a good honest estate agent been around for a long time are well respected and keep you up to date go for Richard Kendell yes I know there ones will say we will do it for free there is nothing free believe me they get the job done

Customer · 24 July 2022 · Richard Kendall Normanton

2/5

Trustpilot

We would have appreciated more help and support.

The team was professional and kept us up to date with anything that needed doing. Yet, at times we felt pushed to do things otherwise it meant that we would lose the house. This was something we would hear each time someone would call us and not receive the answer they were expecting. When buying the house we were first time buyers and had not a lot of experience with all that needed doing. We felt that we didn’t get as much support from the team. We would of appreciated some more guidance on what was coming next instead of calling us and rushing us to make a decision. A file with all the things a first time buyer needs to have ready and a step by step guid would have helped a bit more. At times it felt as if the team had the seller’s back and only cared that he got what he was paying for and that we didn’t matter as long as we went through with the buy. There were times we called to speak to the person handling our case and they would never call us back. It just made us stressed and anxious the whole time until picking up the keys to our house.

Christina · 23 July 2022 · Richard Kendall Normanton

Agent replied · 15 June 2024

Sorry you have not been happy with the service received. We would be grateful if you could make contact with us direct so we can discuss the matter in further. If you could telephone Claire Kendall at our Wakefield office on 01924 291294. Thank you

5/5

Trustpilot

Sarah Longden has been absolutely…

Sarah Longden has been absolutely amazing during our house move. She has kept in touch with us and when we have needed extra help and support especially when we were trying to exchange contracts on our house move she kept us informed every step of the way. Oh and Sarah was acting on behalf of our seller not us !!! More than just an estate agent. Thank you Richard Kendall for such great service. Ashley and Nadine Hotn

Nadine · 23 July 2022 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you so much for the review

5/5

Trustpilot

Outstanding service from Karen…

Outstanding service from Karen throughout the sale of our property. Karen contacted us with regular updates, liaising with our buyers and solicitors to ensure everything remained on track for a speedy sale! Thankfully all went according to plan with Karen’s help!

L · 20 July 2022 · Richard Kendall Normanton

5/5

Trustpilot

Great service and communication…

Great service and communication throughout the house buying process. Karen has been fantastic.

Anne-Marie · 18 July 2022 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you for the review

5/5

Trustpilot

I recently purchased a property from…

I recently purchased a property from Kendal’s in Wakefield. From the very beginning I dealt with Karen Preece and from the start I received a first class service. I was regularly updated and Karen also assisted with any issues that arose. I would definitely recommend Kendal’s

Jarrod · 12 July 2022 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you for the review

5/5

Trustpilot

Great service

Great service, kept us in the loop throughout. Would definitely recommend.

Sam · 11 July 2022 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you

5/5

Trustpilot

I would definitely recommend Richard…

I would definitely recommend Richard Kendall. The important things for me that this agent provided were, easy to contact, good local knowledge, always kept me updated, pushed to keep things moving and tackled any issues with an undiminished energy. To conclude, I would like to say a big thank you to the Wakefield office team

C · 11 July 2022 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you for the 5* review

5/5

Trustpilot

Super helpful!

I can’t thank Sarah & Liz enough for all of there support throughout the sale of our property. Sarah for convincing me to market our property in the first place and Liz for being a constant support throughout the process. I would definitely recommend!

Emma · 8 July 2022 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you for the review.

5/5

Trustpilot

Recommended

From the start to finish Sarah has been vary helpful and tried hers best to push the deal to go through. She has been very informative about the process and the way sale would happen, I felt like Richard Kendell as agency was competent from the start to the end. I would recommend their services to my friends and family.

Agnese · 6 July 2022 · Richard Kendall Normanton

5/5

Trustpilot

Outstanding service

I sold my property via Richard Kendall and was absolutely delighted by the service provided.The communication was fantastic throughout and they worked tirelessly to get people through the door to view.Sarah Longden was particularly amazing. Always positive, friendly and accommodating which makes the whole home selling process, so much more bearable and stress free.Thank you guys! So much

Donna · 5 July 2022 · Richard Kendall Normanton

5/5

Trustpilot

I have just completed the sale of my…

I have just completed the sale of my property through Richard Kendall's Amanda and Joanne were very helpful with regular updates. I would recommend Richard Kendall's as very professional to anyone looking for an agent.Joan Collingwood

Joan · 2 July 2022 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you for the review

5/5

Trustpilot

Thank you amanda you have done your job…

Thank you amanda you have done your job properlyHakif

Consumer · 30 June 2022 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you for the review

5/5

Trustpilot

A pleasure!

A quick and completely pain free process thanks to Karen Pearce and the rest of the team at Richard Kendall! I couldn’t have asked for much more. With weekly updates, accommodating viewings and clear communication Karen has been a pleasure to work with.I would now highly recommend Karen and Richard Kendal, and look forward to dealing with them again in the future. Thankyou!!

Georgina · 30 June 2022 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you for the review

5/5

Trustpilot

I would like to thank Karen preece for…

I would like to thank Karen preece for everything she did. It has been a pleasure dealing with yourself, she guided me through each of the step and communication was amazing. I appreciate it all and look forward to doing business with you again in the future! Thank you once again

Talha · 30 June 2022 · Richard Kendall Normanton

5/5

Trustpilot

RK :Have been brilliant

RK :Have been brilliant . Very receptive to calls : get back to you when they say will and actually answer the phone ! Karen Preece in particular has been superb. Can’t praise them enough. Thank you . We will be using you again shortly! David and Wendy

David · 29 June 2022 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you for the review.

5/5

Trustpilot

Richard Kendall’s have been excellent…

Richard Kendall’s have been excellent in the sale of my property, going above and beyond at times. Karen Preece has kept me really well informed and updated throughout the process. The price they charged was really reasonable especially compared to other agencies that did not provide the same level of service. Highly recommended.

Paul · 27 June 2022 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you for your 5* review

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Richard Kendall is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Richard Kendall

Which Richard Kendall office has the most reviews?

Ossett has the most, with 1,068 reviews rated 4.8 out of 5, followed by Horbury with 1,059.

Where are the Richard Kendall offices?

The three Richard Kendall offices, by town:

  • Horbury: 4 Cluntergate, Horbury, WF4 5AG
  • Normanton: 10 High Street, Normanton, WF6 2AB
  • Ossett: Unit 2 Wellgate, Ossett, WF5 8NS
Has Richard Kendall won any awards?

Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.

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