Trusted Agent profile
★★★★★
1,450 reviews across 3 offices and 3 platforms
Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,450 reviews on three platforms, rated 4.7 out of 5 overall.
506
Reviews on Google
All 3 offices
60
Reviews on Facebook
All 3 offices
884
Reviews on Trustpilot
Business-wide
Richard Kendall's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery friendly and professional staff
Very friendly and professional staff, who answer any queries promptly and are always available. They are always up-to-date with the situation and kept us fully informed of the arrangements.
Thank you for leaving a review.
5/5
GoogleMonday was very helpful from the start to finish and deported back weekly on a Friday.
5/5
Trustpilotexcellent service
Worked with Donna and Susanne from Ossett branch from May to October and they were excellent. I was quite nervous as a first time buyer but they were great at answering all my questions. They kept me well informed of any progress and took it upon themselves to mediate between the solicitors, when they were not responding to queries. They always followed through on everything, even if it was just to say 'hi we haven't had a response to this yet, so we will try again tomorrow'. Cant fault them at all, thank you both so much
Thank you for leaving a review and we wish you all the best in your first home.
4/5
GoogleRating only, no written review.
5/5
GoogleKelly went above and beyond to secure my rental and achieve within a short timeline to move in
Thank you
5/5
GoogleCould not have asked for anyone better than Alice at Richard Kendall’s she was so helpful, reassuring and informative. We were kept informed of everything as it went along and felt reassured all the way. I would highly recommend.
Thank you so much for taking the time to leave a review for Alice.
5/5
TrustpilotDuring my time with Richard kendle for…
During my time with Richard kendle for the sale of my late father's house. Karen MarijewkoWas very professional in her work. Very supportive and I was able to speak with her in friendly manner. A valuable member of the Richard kendle team thankyou
Thank you for leaving a review for Karen
5/5
TrustpilotHouse sale.
I cannot speak too highly of the service provided by Trish Wraith who guided me through the process of selling my property, providing me with details of all enquires, viewings and offers in a very pleasant and proficient way.Trish was always on hand to answer my queries easing my concerns about any issues that came to the fore. She liaised between myself and the buyer before reaching a satisfactory conclusion to the sale.I highly recommend Richard Kendall Estate Agent and thank Trish for everything the she did to assist me in the sale.
Thank you, we really appreciate that you have taken the time to leave a review for Trish and the service you received from our Ossett office.
5/5
Trustpilot1st Time Landlord
I let my property out through Richard Kendall with Kelly as my main point of contact. This was the first property I had let out so needed everything explaining from scratch which Kelly was happy to do. Kelly was thorough and friendly throughout the entirety of the process. External factors meant that there was quite a bit of pressure on ensuring the property was let quickly whilst still ensuring high quality tenants, which was no issue for Kelly.Overall extremely pleased with the excellent service provided and would 110% not hesitate in coming to Richard Kendall in future.
Thank you so much for leaving a review for Kelly
5/5
TrustpilotPosh Bird "Karen Marijewko" The Best!!
Used Richard Kendall again for selling my property and although it didn't go smoothly this was down to my and the buyers solicitors who dragged on the sale of an empty property for 5 months.But Karen Marijewko was fantastic as always by using her professionalism when my chips were down to reassure me that everything will be OK.Wouldn't hesitate to use Richard Kendall again and especially Karen.
Thank you
5/5
TrustpilotI have recently used Richard Kendall's to rent my property…
I have recently used Richard Kendall's Horbury to rent my property and I can't rate them highly enough. A very special mention to both Alice and Matt for looking after me throughout the process. I would definitely recommend them for anyone looking to rent out a property in the future. Thank you
5/5
TrustpilotMoving home with Richard Kendal
Right from the start the team but especially Sophie Crossley worked tirelessly to achieve the end result I.e. my sale and purchase.This wasn't a straight forward sale but again Sophie was on the ball keeping me informed and up to date every step of the way. Her kindness and understanding shone through. Her knowledge, expertise and professionalism was second to non.Thank you
5/5
TrustpilotGREAT EXPERIENCE
Being in our home for 16 years we were a little nervous about selling and the whole process that comes with. From the valuation, to the pictures and everything in between Amanda and her team were brilliant. Amanda called me at various points with updates and kept me in the loop at all times. Very lovely team and will 100% be reccomending to the people who i know when considering a move
5/5
TrustpilotSuzanne & Donna, Ossett
Don't normally bother doing reviews but I cannot praise Suzanne Jordan & Donna Leeson at Ossett branch enough for what seemed to be the most difficult and longest chain in history. The perseverance they both showed at times when all seemed lost is an absolute credit to them both. Would highly recommend and will definitely use RK again in the future as long as Suzanne or Donna are employed there. 10/10 *****
5/5
TrustpilotHouse sale
Felt i had to leave a 5 star review of the outstanding customer service i received from shireen smith & catherine kilbride.Their attention to detail was second to none,i was kept fully informed & up to date throughout the whole process making it seem effortless(well is was for me!).Thanks again, i wont hesitate to use your service again if needed.
5/5
TrustpilotA big thank you to Liz and Joanne
A big thank you to Liz and Joanne at the Wakefield branch. Both very friendly and easy to talk to. My sale was a long drawn-out slog but both these ladies kept me updated on a regular basis throughout the whole process. They also gave me some good ideas to try and speed things up and they would always keep me well informed. I highly recommend Richard Kendall. Once again, a big thank you 😊😊😊 *****
Thank you for leaving a review
5/5
GoogleKaren helped us through the purchase of our home. She took the stress out of the whole experience. She kept us up to date when she was able. Thank you for your assistance.
Thank you for leaving a review
5/5
GoogleAll positive, from the start we received professional and customer friendly service of the highest level. The help we received was essential to complete our sale and nothing was too much trouble. Karen and her colleagues excelled on all phases of the sale and we highly recommend this company.
Thank you for leaving a review for Karen.
4/5
Trustpilotselling our house
Thankyou to Richard Kendalls for selling our bungalow. Good communication and helpful throughout, would use them again.
5/5
TrustpilotEasy house sale
Quick sale of my property. They understood my needs and priorities. The process was very streamlined.
Thank you for leaving a review
4/5
TrustpilotGreat Service
First time using Richard Kendal and Karen has been fab. She's always kept us up to date with the process, will use again.
4/5
TrustpilotGood service
Good service. Regular updates from Sophie and colleagues on our offer.
5/5
TrustpilotOn hand to help my house was under…
On hand to help my house was under offer within 4 days
5/5
TrustpilotExcellent communication and service…
Excellent communication and service throughout the process. A special thanks to Lucy and Melanie who were both a pleasure to deal with.
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The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Richard Kendall is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Ossett has the most, with 1,069 reviews rated 4.8 out of 5, followed by Horbury with 1,060.
Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
