Trusted Agent profile
★★★★★
1,450 reviews across 3 offices and 3 platforms
Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,450 reviews on three platforms, rated 4.7 out of 5 overall.
506
Reviews on Google
All 3 offices
60
Reviews on Facebook
All 3 offices
884
Reviews on Trustpilot
Business-wide
Richard Kendall's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotA Hunter 5 star review
I'm rating my recent experience with Richard Kendall 5 stars, and this was down to the exceptional customer service provided to me by Shireen Smith. She's kept a keen eye on the purchase of my new property and always been available to provide me with updates and advice. I can also highly recommend Luke Catt for anyone looking for an excellent mortgage advisor who's looked after me with professionalism and advice.
4/5
TrustpilotGreat customer services
Great customer services. Assisted with the sale & purchase recently and ironed out any anomalies at source. Communication was first class and found it a pleasure to do business with them. Would highly recommed.
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5/5
TrustpilotFantastic service
Fantastic service! Very professional service provided by the company, most prompt reply by email or phone, Karen Marijewko was my star and we managed to sell my property even from abroard! Would highly recommend!
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5/5
TrustpilotLovely estate agents
Lovely estate agents. Really friendly and very accommodating. Our move ran smoothly, couldn't of wanted anything more. Thank you
5/5
TrustpilotSuch a good experience with RK again in…
Such a good experience with RK again in a world of falling standards they stand out like a beacon and in Karen Majiewko we enjoyed superb service ! Thank you so much !
Thank you for such an amazing review. We really do appreciate.
5/5
TrustpilotFantastic service kept informed all the…
Fantastic service kept informed all the way to completion by well mannered agents
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5/5
TrustpilotI have delt with Richard Kendalls for…
I have delt with Richard Kendalls for some time. Everyone there work very hard great team. Thanks to Kelly I managed to rent my house out at the last min. She realy went the extra mile to complete. Many thanks to Sarah ( Normanton office) for all her hard work with 201 house sale.
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5/5
TrustpilotMandy was fantastic!
Mandy was fantastic!! Good clear communication throughout the whole process. Questions were also answered promptly. Highly recommended!!
We really do appreciate you taking the time to leave a review for Mandy, thank you
5/5
TrustpilotVery good service,nothing was too much…
Very good service,nothing was too much bother and they kept me informed at every stage of the sale,it was a five star service
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5/5
TrustpilotFantastic
Fantastic, polite and very friendly service. Would highly recommend as were very helpful.
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5/5
TrustpilotA massive thank you to Richard Kendall…
A massive thank you to Richard Kendall Estate Agent in Normanton for their help with buying my new home. Karen and the team were very friendly and helpful throughout the process and I’ve nothing but praise for them 🙏.
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5/5
GoogleDonna and Suzanne were great at helping me with buying my first home and making sure everything was handled in a timely and professional manner. Thank you both
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5/5
GoogleCould not fault the support that Elisa has given to us over recent weeks and would recommend Richard Kendall to anyone looking to manage a domestic letting
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5/5
TrustpilotGreat service from the team especially…
Great service from the team especially Mandy. Kept updated all along the way and quick to answer any queries we had.
5/5
TrustpilotExcellent Customer Service, Brilliant Price!
From start to finish, Richard Kendall Ossett have gone above and beyond with their timely manner throughout my house sale.There were constant updates every 2 weeks on the progress of the sale, and if anything needed sorting they would be on the case immediately.I cannot recommend Richard Kendall enough for your house sale/purchase. With competitive prices and outstanding customer service, it's a no brainer to choose Richard Kendall.I would also like to say a massive thank you to the Ossett team, brilliant work in getting the job done!
Thank you so much for taking the time to leave a review for the Ossett team
5/5
TrustpilotSuper fast purchase!!!
I've just had a call from the fantastic Karen at the Wakefield office to say I've now exchanged contracts! This has all only taken around 6 weeks from viewing until this point, it's absolutely flown! Karen has been amazing throughout, nothing has ever been too much trouble! Karen is also so friendly and reassuring, just an absolute pleasure to deal with!!
Thank you for leaving a review for Karen.
5/5
TrustpilotOur bungalow exchanged in 7 weeks
The sale of our property has just exchanged with the fantastic help and support from Karen Marijewko. She has helped us through the process all the way. We have been updated with information and details in a timely manner. The sale has exchanged in just 7 weeks. Well done Karen and well done Richard Kendall, a superb company that's comes highly recommended.
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5/5
TrustpilotGreat service
Great service! From the kindness and sensitivity of the valuer Roger Hall to the excellent photographer and finally, the proactive and friendly Liz Cooke who was with us all the way to get my Dad's property sold. Thoroughly recommend!
5/5
TrustpilotFriendly and always willing to help
Suzanne and Donna were always happy to help throughout the conveyancing process from start to finish.Weekly calls throughout the process just to keep me informed.Also, they were happy to provide any recommendations for conducting other checks during the process.
5/5
GoogleNever an easy process moving home, but Karen made every effort to make the experience as easy as possible. Thank you so much to everyone at Richard Kendall for your help over the past few months!
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5/5
GoogleRecently completed the sale of our property through Richard Kendall through their Vance based in Normanton. Found them to be very responsive and helpful in gaining whatever information I needed and nothing was too much trouble. Sarah Whalley went above and beyond helping with my questions regarding both our sale and purchase and explained in a way I could understand having not much experience in property sales and purchases, she was very knowledgeable and gave us some great insight which helped us immensely. Thank you to all the team and I would have no reservations recommending anyone needing an estate agents to use Richard Kendall. Thank you 😊
5/5
TrustpilotFantastic support
From going on the market 12 months ago Karen Marijewko has been with us every step of the way. She is always totally professional, demonstrates tremendous empathy and has maintained regular communication. Selling a house is very stressful but I've always known I could ring Karen anytime for help, advice or just a bit of reassurance. We will always be eternally grateful that she has been there for us. Thank you.
Thank you for taking the time to leave a wonderful review for Karen
5/5
TrustpilotExcellent customer service
Karen Marijewko is fantastic! She made the whole process much less stressful with frequent updates and contact. Would highly recommend Richard Kendall.
5/5
TrustpilotRecently sold my house with Karen…
Recently sold my house with Karen Marijewko, she was a pleasure to work with and very informative. If I were to buy and sell I would for sure come back to her!
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A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Richard Kendall is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Ossett has the most, with 1,069 reviews rated 4.8 out of 5, followed by Horbury with 1,060.
Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
