Trusted Agent profile

Richard Kendall estate agents in Ossett, Horbury and Normanton

4.7

★★★★★ Excellent

1,449 reviews across 3 offices and 3 platforms

Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,449 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.5 / 5

506

Reviews on Google

All 3 offices

Facebook logo

4.3 / 5

60

Reviews on Facebook

All 3 offices

Trustpilot logo

883

Reviews on Trustpilot

Business-wide

Our offices

Richard Kendall's three offices, most reviewed first. Each has its own page.

Latest reviews from every Richard Kendall office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Trustpilot

Thanks Mandy Bennett

Our Agent at Richard Kendall throughout our house sale was Mandy Bennett. Mandy was always extremely friendly, positive and helpful and sought to answer any of our questions and queries in a prompt and efficient manner. Despite this sale taking longer than the average, which was due to issues outside of the control of Richard Kendall's, Mandy persevered and always kept us informed; her input ensured that the sale kept moving in the right direction and ultimately to a successful conclusion.

Warren · 16 March 2024 · Richard Kendall Normanton

5/5

Trustpilot

Brilliant experience

I'd like to share my wonderful experience with Jessica Judd at Richard Kendall. From start to finish, Jessica made our renting process incredibly smooth.We trully appreciate Jessica's professionalism and clear communication. She was always quick to respond to any questions or concerns we had, and her attention to detail ensured that everything was taken care of efficiently. She was extremly helpfull in getting all details negotianted with a landlord.Jessica was not only highly competent, but she also had a friendly approach. Her dedication to providing excellent service made all the difference in our renting experience.If you're looking for someone reliable, friendly, and knowledgeable to assist you with your rental needs, I can't recommend Jessica more.

Anna · 15 March 2024 · Richard Kendall Normanton

5/5

Trustpilot

Great Service Great Price

Just want to say thanks to Amanda, Kelly and everyone at Richard Kendall for their great service. I have sold my property to my tenants who were first time buyers. I felt I could always get in touch with the office and get an update from Amanda. So as well as the great service at a good price this made the process easier. I would not hesitate to use Richard Kendall again in the future.Thanks again Anthony Nixon

Anthony · 15 March 2024 · Richard Kendall Normanton

3/5

Trustpilot

Our negotiator was Karen Marijewko

Our negotiator was Karen Marijewko. Whilst the sale progressed we felt that we had to do too much chasing, given a fee of £3,000 +VAT. We would have expected to be light touch - but we were pressured into chasing solicitors. Their recommended solicitor was equally slow. Once it got to exchanged contracts things got better with Richard Kendall, but overall not the best experience.

Neil · 15 March 2024 · Richard Kendall Normanton

Agent replied · 15 June 2024

We are sorry you have felt the need to leave us a 3* review following the service you received from our Wakefield office. Whilst we appreciate there were delays with the transaction following an agreed sale, this was very much down to the management company that all parties were relying on for the transaction to proceed. In order to help progress matters, we felt that it was essential for you to chase the management company for the information required by your purchasers’ solicitors. We are sorry that you felt this was a detrimental part of our service but do ask that we work with our clients to get matters to a satisfactory conclusion.We wish you all the very best for your onward purchase and should you wish to discuss this in further detail, please do not hesitate to contact our Wakefield office.

5/5

Trustpilot

A big thank you

We would like to say a great big thank you to Suzanne and Donna at Richard Kendall’s Ossett branch for their help with our house sale. They have gone above and beyond dealing with a number of glitches along the way, always keeping us well informed and ensuring us they would not give in until everything was sorted and true to their word they did.

Penny · 8 March 2024 · Richard Kendall Normanton

5/5

Trustpilot

Excellent service.

Excellent service from initial visit to completed sale. Karen Marijewko​​​​ was always ‘on the ball’ and kept in touch with updates regarding viewers feedback and the sale progression/ completion. Highly recommended.

Martyn · 8 March 2024 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you for leaving a review.

5/5

Trustpilot

Karen Marijewko has been great!

Karen Marijewko has been great throughout the experience! Very straightforward and to the point in a lovely polite manor which made things very efficient. Always quick to respond and deal with any issues that came up. Really glad we had Karen to guide us through the process.

Ryan · 8 March 2024 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you for the review.

5/5

Trustpilot

Karen at Richard Kendalls

We dealt with Karen at Richard Kendall who was very helpful and gave us helpful advice when selling our property. The sale wasn’t straightforward but she gave us advice along the way which ended positively with the sale of the property.

Diane · 6 March 2024 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you so much for leaving a review for Karen.

5/5

Trustpilot

Very happy with the service during my…

Very happy with the service during my purchase. I was kept up to date and if I had any questions I always got a quick response. Karen Marijewko Was very helpful and hurried the purchase along which I am grateful for. Would recommend.

Lucas · 6 March 2024 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you so much for the 5* review.

5/5

Trustpilot

Exceptional Service

We found our new house through Richard Kendall Estate Agents and had the pleasure of working with Karen Marijewko during the purchase of our new property, and I cannot express how impressed I am with her professionalism, dedication, and expertise. From start to finish, Karen went above and beyond to ensure a smooth and stress-free experience.Karen’s communication skills are outstanding. She kept us informed at every stage, promptly responding to emails and calls. Her transparency and honesty made us feel confident and well-informed throughout the entire journey.Thank you, Karen, for making our property purchase a delightful experience!

Barry · 4 March 2024 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you much for taking the time to leave this review.

5/5

Trustpilot

Thanks to Lucy Harrison

Thanks to Lucy HarrisonWe chose Richard Kendall Ossett branch as it was convenient for selling a property in Ossett.We knew they had a good reputation which turned out to be above expectations. Lucy was always helpful with all our queries and kept us updated at each stage along the way.We would highly recommend them to anyone selling a property and definitley award them 5stars.

Mr · 1 March 2024 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you for taking the time to leave a review for Lucy.

5/5

Google

Efficient service. Kept the customer informed at all times.

Larraine · 1 March 2024 · Richard Kendall Normanton

5/5

Google

Many thanks to Sarah @ Normanton for keeping me updated throughout the process every step of the way, great communication and extremely helpful.

Emma · 1 March 2024 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for leaving a review.

5/5

Google

Recently sold and bought a property with Richard Kendal normanton branch. Great quality service and communication throughout the process with Sarah and Amanda thank you

Jack · 1 March 2024 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for taking the time to leave a review.

5/5

Google

Karen has been a star,keeping in touch regularly and promptly answering all our queries. She has even updated us on progress further up and down the chain.

John · 1 March 2024 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for leaving a review.

1/5

Google

Avoid!! Staff were rude, aggressive and lied to us about the state of the house, which had a hole in the roof, all window seals were blown, asbestos ceiling tiles in the living room and there was no insulation in the loft on Gladstone street in normanton. After telling them about these issues, they said it was duely noted but won't be informing future purchasers of the property about these issues claiming they were under no obligation to even after the solicitor’s survey came back with the same problems.

Ash · 1 March 2024 · Richard Kendall Normanton

5/5

Google

Great communication, very friendly and transparent. Karen handled my purchase very smoothly and kept me informed throughout. Highly recommended and I'd use Richard Kendall Estate Agent again in the future

Drew · 1 March 2024 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for your review.

5/5

Trustpilot

Big thanks to Kendall's

Cath and Shireen were very helpful in getting this sale over the line.Their approach to assuring customer satisfaction was exemplary. They were great communicators and explained what was happening at every step over the year it took to sell the property.It's true to say a shorter experience would have been more agreeable however I can't put them at fault for that. I can add that the valuer, David, was good at his job and not at all "pushy"; a definite plus in an estate agent!

Tony · 29 February 2024 · Richard Kendall Normanton

Agent replied · 15 June 2024

Thank you for leaving a review for Catherine, Shireen and David. It really is appreciated.

5/5

Trustpilot

Exceptional service

Having used Richard Kendall’s to sell my mother‘s house, I have nothing but praise for their efficient, professional and friendly service. Elizabeth Cooke (Liz) dealt very assuredly and agreeably with all aspects of the sale, and was instrumental in ensuring a rather challenging sale went through as smoothly as possible. Very knowledgeable, friendly, clear and helpful, she managed every aspect of the sale with undaunted persistence. Her expertise and exceptional tenacity in keeping all parties focused were both invaluable and reassuring. The weekly progress reports she provided without fail, ensured I maintained every confidence in the process.I would highly recommend Liz and Richard Kendall’s, and would definitely use them in the future.

Helen · 26 February 2024 · Richard Kendall Normanton

5/5

Trustpilot

I was hesitant about spending my money…

I was hesitant about spending my money using a traditional estate agent when there was so much advertising promoting free or low cost house selling. I am so glad I stuck with my instincts and went with Richard Kendall’s. No fuss & no bother, no hidden costs. We were lucky to have wonderful Elizabeth Cooke (Liz) looking after our sale. Liz was a superstar from start to finish. I honestly don’t know if I would have survived the process without her calming influence or professionalism.

A · 26 February 2024 · Richard Kendall Normanton

5/5

Trustpilot

Richard Kendal has to be the best…

Richard Kendal has to be the best estate agents in the district the staff commitment on selling my house has been amazing, all credit is due to Elizabeth Cooke her determination to her work is above and beyond as with my sale there where several issues further down the chain which held up our completion by several months but due to Elizabeth's total commitment to see the transaction thro to the end it all came thro as she would contact all the chain's estate agents and solicitors several times a week to keep up the progression of our sale/completion we cannot thank Elizabeth Cooke enough for all her hard work and dedication to make sure our sale went smoothly I cannot stress how satisfied we are with Elizabeth's service through Richard Kendal estate agents (they have sold me two properties) over the last 8 yrs and each time have delivered a fantastic service I will highly recommend them to anyone a great big THANK YOU

CustomerFRANCIS · 25 February 2024 · Richard Kendall Normanton

5/5

Trustpilot

Fantastic Service

Having gone through the process of buying a house through Richard Kendall’s at Wakefield, I cannot praise Elizabeth Cooke enough for her support, diligence and proactivity throughout the transaction. Elizabeth was very helpful and thorough in keeping me updated with any developments and her communication was friendly and informative at all times. Would highly recommend.

Stacie · 24 February 2024 · Richard Kendall Normanton

5/5

Trustpilot

Six Stars +++

I would award Donna and Joanne at Richard Kendall six stars if possible. The patience they showed during a drawn-out and protracted sale, which would have tested the patience of a saint, is to be applauded. They kept me informed at every stage of the process and remained enthusiastic despite numerous obstacles thrown in our path.Property transactions rarely go to plan; having somebody behind you at every process step is critical. Therefore, I have no hesitation in recommending Richard Kendall to anybody looking to buy or sell a property, a first-class service.

Tim · 21 February 2024 · Richard Kendall Normanton

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Richard Kendall is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Richard Kendall

Which Richard Kendall office has the most reviews?

Ossett has the most, with 1,068 reviews rated 4.8 out of 5, followed by Horbury with 1,059.

Where are the Richard Kendall offices?

The three Richard Kendall offices, by town:

  • Horbury: 4 Cluntergate, Horbury, WF4 5AG
  • Normanton: 10 High Street, Normanton, WF6 2AB
  • Ossett: Unit 2 Wellgate, Ossett, WF5 8NS
Has Richard Kendall won any awards?

Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.

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