Trusted Agent profile
★★★★★
1,448 reviews across 3 offices and 3 platforms
Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,448 reviews on three platforms, rated 4.7 out of 5 overall.
506
Reviews on Google
All 3 offices
60
Reviews on Facebook
All 3 offices
882
Reviews on Trustpilot
Business-wide
Richard Kendall's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSuzanne and Donna were fantastic throughout the buying process. They regularly kept in touch, were quick to respond to any questions, and were integral to ensuring all parties were kept on track. I can highly recommend this company. Thank you!
5/5
TrustpilotYet again an excellent service from all…
Yet again an excellent service from all the staff at RK but a special thank you to Karen Marijewko who always delivers a fantastic service and maintains amazingly good communications throughout ! So good to find a company that delivers what it promises Thank you David
Thank you for leaving a review for Karen.
5/5
Trustpilot1st time landlord
I decided to rent my house out and chose Richard Kendall to manage my property. The service was excellent, from Matt first coming round to see the property to Jess managing all aspects of the rental and finding a very suitable tenant. The communication, professional approach and aspects of this tenancy have been excellent.
Thank you for leaving a review for both Matt and Jess. It really is appreciated.
5/5
TrustpilotProfessional, reliable and effective.
I recently had to contact this agent as part of ongoing problems with a complex chain that culminated with them. Their willingness to go above and beyond to get the sale moving was pivotal.Clare and Amanda in particular were outstanding. They were prepared to listen act appropriately and reliably updated me at every stage . I was so impressed with their professionalism. Thank you.
5/5
TrustpilotFirst of all I would like to thank…
First of all I would like to thank Alice duckett for helping me and my family find a family home she was so helpful and professional I would highly recommend anyone that is looking at renting or buying a home to do it with Richard kendall thank you again
Thank you for leaving a review for Alice.
5/5
TrustpilotWe were very impressed with the level…
We were very impressed with the level of service we received from Richard Kendal agency in particular from Jessica who provided excellent service to us from the start till the end of the process of us looking and securing a rental property within a very short period of time. She was always very professional, promptly answered emails and calls and kept us informed about any developments throughout the whole process which has made it less stressful for us .Everyone else who we dealt with was also very helpful and professional, for this reason I highly recommend this agency.
Thank you for taking the time to leave a review for Jess in the rental department.
5/5
TrustpilotRichard Kendall - Ossett
Lucy was an integral figure who ensured smoother communication and coordination among all parties involved in the chain, including elusive solicitors. I highly recommend Lucy and the team at Richard Kendall in Ossett for their professionalism, expertise, and cohesive communication.
5/5
GoogleRating only, no written review.
Thank you for leaving 5*
5/5
GoogleProfessional and friendly to deal with. Special thanks to Mandy B from the Ossett branch for making the whole process as smooth as possible, from my perspective as a first time buyer.
Thank you for taking the time to leave a review for Mandy and we wish you all the best in your first home.
5/5
GoogleExcellent Service
Thank you for the review.
5/5
Googlegood service and got a quick sale for our property , thank you Mandy
Thank you for leaving a review
5/5
GoogleMandy was very helpful with the sale of 27 Deneside keeping us updated with the sale thank you. She was also with us all the way on our purchase of 214 Towngate .
Thank you for leaving a review for Mandy
5/5
GoogleVery good service. Even though we were buyers and not the seller we were still treated as though we were their client. Mandy our main agent was very good. Always on hand to help with any queries we had. Excellent service
Thank you for your review and we hope you are happy in your new home.
5/5
GoogleSuzanne and Donna were extremely friendly and helpful when selling our mums house. They dealt with us very professionally but in a kind and caring way. I would definitely recommend using Richard Kendall’s to sell or buy a house. Thank you
Thank you for leaving a review for Suzanne and Donna.
3/5
GoogleEveryone was nice and polite on the phone and helpful, but we have been quite disappointed in a few aspects though. We did feel the our house was massively overvalued to start with, but trusted the expertise of the agent. We have had to drop the price twice and now after we want to use a different agent we have been told we have to wait 28 days, which is frustrating.
5/5
GoogleRating only, no written review.
5/5
TrustpilotGood all round service.
Very nice and attentive staff, weekly updates on the progress of the sale.Always answered any queries and replied in good time.Valuation was pretty much spot on and selling advice was very helpful.
Thank you so much for leaving a review.
5/5
TrustpilotBungalow sale
After a recent sale failed Karen helped so much to push the solicitors to make sure there were no more hold ups that would cause another stressful failure.
Thank you for leaving a review for Karen
5/5
TrustpilotWe let our flat quickly and the service…
We let our flat quickly and the service was excellent. Jessica kept us informed throughout the process and was very helpful in finding people to do some urgent repairs so that the start of the tenancy wasn’t delayed.
Thank you for leaving a 5* review
5/5
TrustpilotWould highly recommend
Jessica oversaw the process of us securing our rental property. From start to finish she was professional, always responded quickly, kept us informed the entire way and was genuinely lovely to deal with. So much so, my partner and I have decided once the time comes to purchase our first property we’d definitely want to buy through Richard Kendall. However, everyone we spoke to within the Richard Kendall office in Horbury was equally lovely and informative.
Thank you for leaving a review for Jess.
5/5
TrustpilotKaren Marijewko was my agent.
Karen Marijewko was my agent.I was kept up to date all through the proses.She was very professional & friendly.I would definitely recommend Karen to others.
5/5
TrustpilotProfesional from start to completion
Richard Kendall Estate Agent are the go to Agents for selling a house in the Wakefield and surrounding area.Richard Kendall have been very profesional from the start to the completion, they offer a fixed price at the outset and you get a designated person who will keep you informed, offer advice, and support you throughout the sale.My designated person was Karen Marijewko, she is a very professional person, and I have nothing but praise for her hard work and guidance, all provided in a very friendly manner, well done Karen!
1/5
TrustpilotLazy and inexperienced agency
If you want no helpAnd support from an estate agent, unless you push and push at every stage of the process, go with Richard Kendall. It was pointless having an estate agent, they never vetted people correctly, open day left solely to a single women with zero vetting or checks again who was coming, if anyone at all, sales boards put up in places that do not link to the house or are visible to passers by, not cancelling appointments despite potential buying coming the week before, meant I spent hours getting the house ready for someone who was never due to come… no empathy or support, no ability to market and identity potential buyers based on the uniqueness of the property. I would not recommend to use Richard Kendall
5/5
TrustpilotKaren Marijewko
Karen Marijewko was the agent we were dealing with during a house purchase. She was always keeping us up to date and was very quick to act on our behalf. Would totally recommend.
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The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Richard Kendall is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Ossett has the most, with 1,067 reviews rated 4.8 out of 5, followed by Horbury with 1,058.
Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
