Trusted Agent profile

Richard Kendall estate agents in Ossett, Horbury and Normanton

4.7

★★★★★ Excellent

1,447 reviews across 3 offices and 3 platforms

Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,447 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.5 / 5

506

Reviews on Google

All 3 offices

Facebook logo

4.3 / 5

60

Reviews on Facebook

All 3 offices

Trustpilot logo

881

Reviews on Trustpilot

Business-wide

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Our offices

Richard Kendall's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Richard Kendall office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Better not trust them either you are renting or a landlord. They are supposed to be a bridge of communication but the workers are just killing their time to get paid. Alice ducket got the permission from the landlady for us to install the Internet and now she said I Don't remember doing it and they with the landlord are trying to take my deposit money for installation the Internet wire.

Raja · 30 July 2024 · Richard Kendall Horbury

Agent replied · 29 August 2024

We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us. After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe. We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered. Thank you, Amy

5/5

Google

After several unsuccessful attempts to get an accommodation, I came across Richard Kendall's Rental service, Horbury's branch in Wakefield. It was quite a process due to all the checks required. Jessica Judd whom my spouse and I worked with was very assistive, polite, friendly, professional and helpful during the process of acquiring the property in which we're living presently. Indeed, I am pleased Jessica's input to facilitate the rental process as she pushed to get everything sorted for me. She's a great agent and I'm certain I would use her services as well as the services of Richard Kendall again in future.

ENUGE · 30 July 2024 · Richard Kendall Horbury

Agent replied · 29 August 2024

Thank you for taking the time to leave a review for Jess in the rental department.

5/5

Trustpilot

New house purchase

We first dealt with both Liz & Joanne at Richard Kendall estate agent branch (Northgate in Wakefield) in September 2023 for the purchase our new home.Our new purchase took some time due to issues with our sale, but we continuously updated & informed on our new purchase by Liz which made us feel that our issues were important to her which reassured us also.We couldn't be appreciative enough for her time & efforts & patience in facilitating our purchase.We can't speak highly enough of Liz & the Northgate branch, we couldn't recommend them highly enough for anyone considering dealing with them.Fantastic experience all round, thanks for everything Liz :-) !!

Martin · 29 July 2024 · Richard Kendall Horbury

Agent replied · 23 August 2024

Thank you for leaving a review for Joanne and Elizabeth.

5/5

Trustpilot

This was my first time selling a house…

This was my first time selling a house and Richard Kendall have been the right fit from the start with amazing communication, support and advice. Elizabeth Cooke handled my case and she has been brilliant throughout, chasing up matters, keeping me in the loop and always being friendly and approachable. She was always easy to contact if I ever needed anything and got back to me promptly. I never had any doubts in the process with Liz dealing with it and would not have wanted anyone else to go through such a huge process with. I would use Richard Kendall again and would recommend them to anyone. For something as stressful as a house sale it really was an easy experience so thank you again Liz and everyone at Richard Kendall!

Claire · 29 July 2024 · Richard Kendall Horbury

Agent replied · 23 August 2024

Thank you so much for taking the time to leave a review for Liz.

5/5

Google

Rating only, no written review.

David · 29 July 2024 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for leaving 5*

5/5

Google

Great estate agents, from the valuation to completion they kept us in the loop , answered any queries and generally very professional, we dealt with Sarah Walley who made it a great personal journey thankyou Sarah,I would highly recommend them.

David · 29 July 2024 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for leaving a review for Sarah.

5/5

Trustpilot

Karen at the Wakefield branch was…

Karen at the Wakefield branch was superb during our purchase process. What a lovely professional lady. She was totally on the ball and kept us updated at all times. Highly recommended.

Andrew · 28 July 2024 · Richard Kendall Horbury

Agent replied · 23 August 2024

Thank you for leaving a review for Karen.

5/5

Trustpilot

Buying our first house

Me and my boyfriend have recently bought our first house. From the minute we booked a viewing Richard Kendall have been amazing. The whole process is daunting especially if you are a first time buyer. However Richard Kendall have really supported us and given us the best advice. After putting our offer in, we were then supported by Karen based in Wakefield. She made sure she contacted us, regular updated. She was genuinely a lovely person to speak to (I think I will miss our weekly calls). The whole process with them felt personal and for what could have been a scary process, they really reassured us. Thank you

Melissa · 27 July 2024 · Richard Kendall Horbury

Agent replied · 23 August 2024

Thank you for leaving a review for Karen. We wish you all the best in your first home.

5/5

Trustpilot

Alannah was very helpful with us ..very…

Alannah was very helpful with us ..very knowledgeable and such a sweetheart.. she actually knows how to provide an excellent customer service.. such a kind soul. Thanks Alannah Highly Recommend her!!

Alina · 27 July 2024 · Richard Kendall Horbury

Agent replied · 23 August 2024

This is such a lovely review for Alannah, thank you so much.

5/5

Trustpilot

Great experience

Liz from the Wakefield branch was absolutely great. We had many issues with solicitors during the sale, but Liz helped us stay positive and motivated during the entire process. She kept chasing relevant parties where we were unable to succeed. Would definitely recommend Richard Kendall.

Gerhardus · 26 July 2024 · Richard Kendall Horbury

Agent replied · 23 August 2024

Thank you for leaving a review for Elizabeth, we really do appreciate it and the recognition of the assistance Liz provided during the sale.

5/5

Trustpilot

Richard Kendalls Ossett Branch

Mandy At Richard Kendalls Ossett Branch dealt with my purchase.. she was on it all the time going above and beyond dealing with things at my selling end as well when Purple Bricks let's me down time and time again. Without her I suspect this whole thing would have fallen through. Highly Highly recommended!

Steven · 26 July 2024 · Richard Kendall Horbury

Agent replied · 23 August 2024

Thank you for leaving a review for Mandy. We really do appreciate your comments.

5/5

Trustpilot

Great service

Richard Kendal have been great throughout our experience. A big thank you to Karen Marijewko for keeping us in the loop whenever there was a change or any new information regarding our purchase, eased the stress of moving massively.

Tyler · 26 July 2024 · Richard Kendall Horbury

5/5

Trustpilot

Excellent Estate Agent

Liz Cooke took over matters for us after the first few months of marketing my late Mother's house which was proving tricky to sell in a buyers market. Liz has a natural energy and enthusiasm for her job and it shines through. She is totally professional, a great listener/communicator in general and always got back to me quickly on the phone or email if she wasn't immediately available. Liz was an absolute pleasure to deal with during what was a particularly stressful time for us, exacerbated by living so far away from Wakefield. I have no hesitation in recommending her agency skills.

J · 25 July 2024 · Richard Kendall Horbury

Agent replied · 23 August 2024

Thank you for leaving a review for Liz.

5/5

Google

Excellent service from all the staff, especially Lucy, who chased the chain every day and kept me updated. Thank you to all the staff for helping me get through such a stressful house sale.

Eclipse · 25 July 2024 · Richard Kendall Ossett

Agent replied · 24 August 2024

Thank you for leaving this review.

5/5

Google

Fantastic support throughout the whole process of selling our house. Mandy was brilliant and always available to answer any questions and went above and beyond throughout.

Chris · 25 July 2024 · Richard Kendall Ossett

Agent replied · 24 August 2024

Thank you for leaving a review for Mandy.

5/5

Google

Couldn't fault Richard Kendall estate agents when buying a house through them. Mandy was really helpful throughout the process and definitely helped speed things up. Thank you very much!

Emma · 25 July 2024 · Richard Kendall Ossett

Agent replied · 24 August 2024

Thank you for leaving Mandy a review.

5/5

Google

We sold two properties in Ossett, and the support and help we received from the Ossett office, and Lucy in particular, was fantastic. Both sales were problematic to some extent, one requiring a deed of variation, and the other one requiring additional documentation from the buyer and their solicitor. On multiple occasions, Lucy helped coordinate activities and actions across both sets of solicitors, and the buyer and seller, ensuring that the sales both went to completion. Without her involvement, at least one of the sales would have fallen through. The original marketing of the properties and guidance on asking price was done very professionally, and Richard Kendall’s support in allowing one of the buyers to rent out the property as the sale went through allowed us to accept a slightly lower asking price. I would happily recommend them, and would use them again for future purchases and sales.

Andy · 25 July 2024 · Richard Kendall Ossett

Agent replied · 24 August 2024

Thank you so much for taking the time to leave a review for Lucy and the service you have received.

5/5

Trustpilot

Well this is probably the 10 th sale in…

Well this is probably the 10 th sale in the last three years and without exception Karen and the team at RKs have been superb Very informative very pro active and always very helpful Thank you Highly recommended which is rare to say in any service industry these days David

David · 24 July 2024 · Richard Kendall Ossett

Agent replied · 19 June 2024

Thank you for leaving a review for Karen.

5/5

Trustpilot

Experience as buyer

Elizabeth Cooke was excellent, ensuring that everything kept moving and that I was kept up to date. Really great professional service that other estate agents could learn from!

Tracy · 23 July 2024 · Richard Kendall Horbury

Agent replied · 23 August 2024

Thank you for such a great review.

5/5

Trustpilot

Great experience

As first time buyers, Amanda was great at keeping us updated throughout the process. We couldn’t have asked for a smoother experience purchasing our home. Thank you 😊

Gemma · 22 July 2024 · Richard Kendall Horbury

Agent replied · 23 August 2024

Thank you for leaving a review.

5/5

Trustpilot

Elizabeth Cooke from Richard Kendal has…

Elizabeth Cooke from Richard Kendal has been excellent throughout the process of selling my property. From start to finish it was a smooth process and she kept me updated at all times. Many thanks

Rahul · 20 July 2024 · Richard Kendall Horbury

Agent replied · 23 August 2024

Thank you so much, it is appreciated that you have left a review for Liz.

5/5

Trustpilot

Excellent Service

Donna and Joanne dealt with my sale and were absolutely brilliant. They kept me updated every step of the way and really went over and above to help get my sale over the line. They are a real credit to the company. The fees charged were reasonable and everyone I have dealt with has been friendly and helpful. Thank you.

Claire · 18 July 2024 · Richard Kendall Horbury

4/5

Trustpilot

Buyers best friends

We where the buyer of a property which richard kendal estate agents where selling. They kept us in the loop every step of the way. Wonderful people. Dedicated to making it work

Mr · 16 July 2024 · Richard Kendall Horbury

5/5

Trustpilot

NORMANTON OFFICE especially Karen were…

NORMANTON OFFICE especially Karen were fabulous she helped us where other agents had failed. Thank you so much

Joan · 16 July 2024 · Richard Kendall Horbury

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Richard Kendall

Which Richard Kendall office has the most reviews?

Ossett has the most, with 1,066 reviews rated 4.8 out of 5, followed by Horbury with 1,057.

Where are the Richard Kendall offices?

The three Richard Kendall offices, by town:

  • Horbury: 4 Cluntergate, Horbury, WF4 5AG
  • Normanton: 10 High Street, Normanton, WF6 2AB
  • Ossett: Unit 2 Wellgate, Ossett, WF5 8NS
Has Richard Kendall won any awards?

Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent.

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