Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleVery unhelpful staff (at least the woman I talked to).
0 willingness to help.. I went in asking what properties they had in the area with certain criteria and she replied: I can't do anything for you, you need to go through checks and referencing then I'll add you to a mailing list.
Why do you even have an office.
Mahdi · 22 August 2024 · Richard Kendall Horbury
Agent replied · 29 August 2024
I'm truly sorry to hear about your recent experience with us and that our service did not meet your expectations. Providing helpful and supportive service is a top priority for us, and it's disappointing to learn that we fell short during your visit.
The process mentioned by our staff is designed to ensure that we can provide accurate and tailored property options based on verified information. However, it sounds like this wasn't communicated clearly.
We take your comments seriously and will address this internally to improve how we communicate and assist our clients.
Please feel free to reach out to me directly if you need to discuss this further.
Kind Regards
Amy
Office Manager (Horbury)
★★★★★ 5/5
TrustpilotFirst time Renter
First time Renter, Kelly Scoggins was my agent and couldn't have wished for a better person to guide me through the process. Explained everything to me in terms I could understand. Was patient with me, always helpful and even now I'm in the house and have been for over a month, is still my right hand women to help me get thins sorted and being a liaison between me and the landlord. Brilliant Person who is amazing at her job on a professional level and very caring on a personal level. Would recommend anyone to use Richard Kendall.
Sean · 21 August 2024 · Richard Kendall Horbury
Agent replied · 29 October 2024
Thank you so much for leaving such a lovely review.
★★★★★ 5/5
GoogleWe used Richard Kendall Normanton branch for our recent house sale and were pleased we did. Many thanks especially to Sarah for keeping us updated on progress throughout the sale as well as answering any queries quickly and efficiently.
Rachel · 21 August 2024 · Richard Kendall Normanton
Agent replied · 28 August 2024
Thank you for leaving a review.
★★★★★ 5/5
GoogleDonna and Suzanne have been outstanding throughout our entire process. Keeping in touch often, letting us know of any updates within minutes of getting them - they really went the full 9 miles for us. It wasn’t an easy process at all, however they made it feel much more manageable with their talented team and customer service skills. Their approach to every situation or hurdle we faced was with compassion and empathy, I truly recommend Suzanne and Donna to anyone who is in the market. I couldn’t have asked for better people to help us get to our new property. Thank you guys so much - we appreciate you!
Logen · 17 August 2024 · Richard Kendall Ossett
Agent replied · 24 August 2024
What a lovely review for Donna and Suzanne. Thanks so much for leaving a review.
★★★★★ 5/5
TrustpilotWe sold our House through Kendall’s (…
We sold our House through Kendall’s ( Hallmark ) and what could have been a traumatic experience turned out to be trouble free due to the commitment of Liz Cooke. She was pro active every step of the way, ensuring both parties had the correct documentation and information etc at the correct time. She has been a pleasure to deal with and would always give an honest answer to our many questions. We would definitely recommend Liz and Kendall’s any time.
Mr · 16 August 2024 · Richard Kendall Horbury
Agent replied · 29 October 2024
We really do appreciate you taking the time to leave a review and recommendation for Liz and Richard Kendall Estate Agent. Thank you
★★★★★ 5/5
GoogleAlannah made my day, really professional and helpful.
Serena · 15 August 2024 · Richard Kendall Horbury
Agent replied · 29 August 2024
Thank you for leaving a review.
★★★★★ 5/5
TrustpilotGreat experience dealing with Karen…
Great experience dealing with Karen Marijewko, was kept in the loop with every step of the way and made for an easy selling transaction.
Cameron · 12 August 2024 · Richard Kendall Horbury
★★★★★ 5/5
TrustpilotThankyou to Richard Kendall Estate…
Thankyou to Richard Kendall Estate Agents who dealt with the sale of our property. Especially thank you to Sarah Whalley at the Normanton office, who was with us every step of the way, keeping in regular contact with us and dealing with all our enquiries in a friendly and professional way. I would highly recommend them to anyone - and they charge reasonable fees too.
Vicky · 9 August 2024 · Richard Kendall Horbury
★★★★★ 5/5
TrustpilotGreat experience
We have had a great experience selling our house with the Wakefield Northgate branch and with Elizabeth Cooke, our advisor. Liz was very proactive, chasing information for us and keeping us updated regularly. Not much more I could ask for from an estate agent! Very friendly service from everyone I spoke to in the branch, would recommend to friends and family!
Adam · 8 August 2024 · Richard Kendall Horbury
★★★★★ 5/5
Trustpilot100% quality service
what an absolutely amazing service I have received from start to finish from Elizabeth Cooke. Elizabeth is so professional but so friendly and has kept me realistically positive throughout this whole process. Thankyou so much .. you really are fabulous !!!
Kathryn · 8 August 2024 · Richard Kendall Horbury
★★★★★ 5/5
GoogleThroughout the purchase of our property, Sarah was friendly, helpful and supportive! At every stage Sarah was in regular contact with us, kept us informed with any updates and was always happy to answer our questions or queries. Thank you!
Lauren · 7 August 2024 · Richard Kendall Normanton
Agent replied · 28 August 2024
Thank you for leaving Sarah a review.
★★★★★ 5/5
GoogleHad an amazing experience with these today. Assistance provided on documentation within 2 hours of providing the details. Would highly recommend.
Jonathan · 1 August 2024 · Richard Kendall Horbury
★★★★★ 5/5
TrustpilotKaren Marijewko…. Outstanding
Karen Marijewko has been outstanding dealing with our purchase of a new property. She has been patient, tenacious and thoroughly professional throughout. Our purchase was not straightforward & Karen helped to push it forward every step of the way. I can genuinely say that without her involvement we might not have made it. It was a pleasure to have Karen on our side and I am grateful for her help throughout.
Katryn · 31 July 2024 · Richard Kendall Horbury
Agent replied · 23 August 2024
Thank you so much for taking the time to leave this review.
★★★★★ 4/5
TrustpilotFriendly, competent estate agents
Amber was dealing with the house that we were purchasing. Her manner was very friendly and she was conscientious in contacting us each week, or more regularly as necessary, to ensure everyone involved in the chain was updated.
Steven · 30 July 2024 · Richard Kendall Horbury
Agent replied · 23 August 2024
Thank you for leaving a review for Amber at our Pontefract/Castleford office.
★★★★★ 1/5
GoogleRating only, no written review.
Nimra · 30 July 2024 · Richard Kendall Horbury
Agent replied · 29 August 2024
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us.
After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe.
We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered.
Thank you, Amy
★★★★★ 1/5
GoogleTerrible experience
Afsah · 30 July 2024 · Richard Kendall Horbury
Agent replied · 29 August 2024
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us.
After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe.
We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered.
Thank you, Amy
★★★★★ 1/5
GoogleSomething is wrong with these people they were very rude to speak.
Nayar · 30 July 2024 · Richard Kendall Horbury
Agent replied · 29 August 2024
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us.
After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe.
We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered.
Thank you, Amy
★★★★★ 5/5
GoogleGreat experience, helpful and supportive staff
Mohamed · 30 July 2024 · Richard Kendall Horbury
Agent replied · 29 August 2024
Thank you for the review.
★★★★★ 1/5
GoogleReally not worth trusting. The house we rented is full of mould and they are not doing anything about it
Mubashar · 30 July 2024 · Richard Kendall Horbury
Agent replied · 29 August 2024
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us.
After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe.
We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered.
Thank you, Amy
★★★★★ 1/5
GoogleHad worst experience . They were very rude to speak and they were totally biased towards the landlord.
avoid doing any sort of business with them at all.
Nayar · 30 July 2024 · Richard Kendall Horbury
Agent replied · 29 August 2024
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us.
After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe.
We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered.
Thank you, Amy
★★★★★ 1/5
GoogleIf you are looking for a peaceful home to live in, avoid Richard Kendalls at all cost. They will lie and conceal issues with the property.
Hamza · 30 July 2024 · Richard Kendall Horbury
Agent replied · 29 August 2024
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us.
After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe.
We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered.
Thank you, Amy
★★★★★ 1/5
GoogleIf you want a peaceful home to live in, avoid Richard Kendalls, Especially Alice. They will lie and conceal issues with the property.
Ghazni · 30 July 2024 · Richard Kendall Horbury
Agent replied · 29 August 2024
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us.
After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe.
We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered.
Thank you, Amy
★★★★★ 1/5
GoogleTerrible Liers, Especially Alice From Richard Kendall Horbury Office for 27 Finkin Lane, Wf3 4NJ.
She with the landlady tried to hide so many issues, like chimney leak and put a blame on us that the walls are wet because of you guys. Later one, the water starts dripping out of the ceilings we had to live in the damp property for months. Now they are trying to claim money out of my deposit.
The House also has bees issue, loads of bees coming out from the Abandoned chimney into the living room and Alice and Richard Kendalls never cared about it and landlady took 3 months to resolve it.
I am sure one of their representatives will come and paste a same response saying, we have resolved all the issues. Truth is, they don't even keep record of the issues and in the end, they will put everything on tenants and will do their best to rip you off.
Ahsan · 30 July 2024 · Richard Kendall Horbury
Agent replied · 29 August 2024
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us.
After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe.
We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered.
Thank you, Amy
★★★★★ 1/5
GoogleHorrible experience with this company specifically with their employee Alice, she misguided us in so many things. Not cooperative at all. We took her help to rent 27 finkin lane in wakefield but that place is full of molds, damp walls and a very rude landlady alex owns it. We asked them for repairs and in return she handed us a notice to vacate the property. Not going to recommend anyone to take help from this company. They never repaired anything and just handed over the notice to vacate the property. When we complained to them, they said that we have repaired everything, if that was the case then why would we leave the property if everything was okay?
Iqra · 30 July 2024 · Richard Kendall Horbury
Agent replied · 29 August 2024
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us.
After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe.
We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered.
Thank you, Amy
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