Reeds Rains JB Estates estate agents in Bedworth, Nuneaton and Bedworth, Warwick and 1 more

★★★★★ 5/5

Trustpilot

Excellent service to date.

Service was second to none, and personal unlike a lot of the corporate customer service out there now.

Steve · 12 January 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

The Team at Reeds Rains Didsbury offer an Excellent Service

The Team at Reeds Rains Didsbury have been there for me even before I put my property on the market. Their support and guidance on market conditions and the industry was invaluable, they were honest and very helpful. Elly was my go to, she is outstanding. During the viewing stage their communication was excellent. Not just an auto email but regular calls to discuss progress and feedback. I'm delighted that my property has now sold, STC, and again, David the Manager called and his exact words "it's my job to help and support you through the sale now, i'll do everything I can to help". And he's stuck to his word, just superb! It's so refreshing to get such great customer service. Big thank you to all at Reeds Rains Didsbury.

Customer · 12 January 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Fantastic at keeping you in touch on a…

Fantastic at keeping you in touch on a regular basis. Great staff and always quick to respond

Michael · 11 January 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Phoebe is incredible!!!

Phoebe is incredible. We're buying a house through Reed Rains and she's on it! As soon as you need anything, she's got it, if you have a question she answers and keeps you updated every step. We've dealt with so many estate agents and Phoebe is by far another league! What an absolute assest to Reed Rains she is, if you need to buy a house, ring Phoebe!

Katie · 10 January 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

The team were very friendly and…

The team were very friendly and efficient Simon Wilson was brilliant from start to finish he made everything so easy for me and kept me informed throughout the sale as this was a family home of 57years and he was very respectful of this and he was so mannerly and friendly I will definitely use Reeds Rains again.

Customer · 10 January 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

HORRENDOUS SERVICE!

Took time off work and travelled 1 hour to go to a viewing with them. They called me 8min before to cancel! The flat has been let they said. I asked to view the flat anyway in case I can make a better offer and also because I was so close to the place and they refused!! They have no respect for people and their time. 2 hours wasted and money wasted! Very unprofessional stay away!!

Lo · 9 January 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Sorry to say the experience of selling…

Sorry to say the experience of selling the house with Reeds Rains was not a pleasant one the communication was almost non existent, carrying out simple requests was impossible, no one has followed up after the sale of the property to check everything was ok and the purchasers of the property also complained to me about the estate agent and will not buy from them ever again

Paul · 6 January 2023 · Reeds Rains

★★★★★ 4/5

Trustpilot

Satisfied customers L & L

The overall sale process worked smoothly and quickly at the initial valuation stage, prep of relevant media material, arrangement of viewings etc., when there were delays outside of the agents control later in proceedings they were proactive in trying to resolve matters and reach a timely completion of sale and we were happy with the level of service provided.

Lee · 5 January 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

It’s all about the buyers, stuff the paying customer!!

I am writing this review from the vantage point of two separate house sales - our own home and assisting my parents house sale.All was good in the early stages of both sales until it came to sorting out a moving date and on both occasions (different estate offices) the clear priority was to only help the buyers and not give much (if any) help to the seller (the reeds rain customer who actually pays!). On both occasions we were bullied to meet the demands of the buyers, regardless of how ridiculous the time frames were being asked.During the day of our move we were constantly nattered by phone and text (7 calls) to see if we had left the property as the buyers were wanting to get in.If you are selling a home I would not recommend reeds rains one bit, in my experience they just added to the stress.

Graham · 3 January 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Don't pay any holding deposit until…

Don't pay any holding deposit until when they say, think and make sure the property is correct. they will not return you deposit and talk to you with no respect.Alex from Stoke on Trent is the worst person to deal with and he is manager of branches in stoke.

Abdul · 3 January 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Useless

Useless company treat you like your in the wrong.Send builders round who dont do the jobs right the first time and some that treat your house and things with no respect and then they wonder why your angry.Saying they are ringing or coming round and don't turn up.I emailed them yesterday as I've water coming through the kitchen ceiling and down the wall.A contractor will ring you stayed in all day no phone call nothing.I look after the house but the agents don't look after me.I am vulrenable with health issues,damp cold house no help.Date of experience try 4 yrs

Sarah · 29 December 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Reeds rains rhyl kinmel bay…

Reeds rains have been selling my partener house right from start something wasnt right the house been sold 3months ago when questioning them they blame the solicitors still no money

Paula · 27 December 2022 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 3/5

Trustpilot

Reed Rains- Put all the hassle into moving

We Recently used Reeds Rains Castleford in September 2022 after being sold the “we will take all the hassle out of buying and selling for you” dream.We had an estate agent called Rebecca come to the property and give us an estimation of £110k-£120k, however she said go for offers over £100k when listing to attract more viewers. After speaking to other people for advice we decided to list the property at offers over £110k as we knew we couldn’t afford anything less.From the moment we said we would like to list our home through Reeds Rains we were hounded to rush to be at home for pictures taking of the property, pay for EPC ratings, and pay up front for pictures taking- this was before we had even finished doing last minute touch ups of the house which we had asked for a couple of weeks for due to work commitments . From the day the house was listed on the open market we were kept in the loop with phone calls and emails updating us of buyers offers- this was great and the reason Reeds Rains have been awarded 3 stars! We had around 10 viewers over a 3 day period and We were offered a few over the asking price offers. We were encouraged to go with the investors offer £8k over the asking price. We were ecstatic at this offer and assumed it was all good to go.Then came the issues. Reeds were happy to immediately invoice us the prices for both our buying and selling solicitors- however they forgot to instruct Homefast (the pricier company they use to save us the hassle of searching for solicitors ourselves) to process our purchase part- this held us up for two weeks and was only picked up when my partner chased why she hadn’t received any paperwork for this part. As we were buying our new property off my partners parents who have the same surname as ourselves- Homefast then proceeded to instruct the same solicitors for both parties! This had to be chased to be changed! Which again set us back.We then got the devastating news that our valuation was almost £10k less than the original asking price (£18k less than we had accepted) we were then met by what I can only describe as arrogance of the estate agent lady advising we should be grateful our buyer has offered us £110k as a good will gesture and that we should “snap his hand off” - this left us still low of the amount we needed for the deposits and fees. We had to negotiate a price and agree on a £6.5k loss offer! Our estate agent wanted to remind us that she estimated around £110k and it shouldn’t come as a shock to us! Therefore we should be happy with £111.5k - Well it did come as a huge shock after being encouraged to accept £118k originally! Homefast then proceeded to make blunder after blunder losing paperwork and instructing the process to stop - they just couldn’t get their heads around same surnames (a telephone call would have cleared this up) we were fortunate that we were buying our parents house as we could communicate between one another as to where we were in the process! If we hadn’t had this luxury I genuinely believe we would still be waiting for paperwork and the house sale still delayed.During any of this Reeds were nowhere to be seen.All parties agreed on a 1st December completion- on the day of completion our buyers solictor informed they couldn’t release the money! At this point we had got all our items off the removal van into the new house ready to move the parents out into their new house! We were forced to all live together for 8 days whilst the finances were sorted and money re requested….. such a stressful experience in itself and not a Peep from RR to keep us in the loop!! RR called two days before the expected sale date asking us to take our keys in ASAP to make the transition smoother for the buyer on the date. On the day the house finally completed we spent the entire morning trying to get in touch with RR as our buyer was once again putting the moving date in jeopardy… fortunately this did process by midday.RR made a courtesy call to our parents to make sure they had moved in and were happy and settled - our parents hadn’t even used their services! We however had used RR and paid a substantial amount to them. We haven’t even received so much as a call or a check in email since. They happily took their money on completion date and disappeared once again into the great abyss! We had other potential estate agents to select from that were a significant amount cheaper- but Reeds Rains stated they would be with us every step of the way and take the hassle out of it all. It has been the single most stressful and disappointing experience of our lives and I would not at all recommend using Reeds Rains for a house purchase or sale! I feel as sellers we were less favoured than our buyer, and often we felt talked down to as though we were stupid and should be happy at the inadequate service we were offered. A terrible experience- look elsewhere!

Jody · 24 December 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Roxy is a true professional and it's an…

Roxy is a true professional and it's an absolute pleasure dealing with her. She's very approachable and detail orientated which has ensured a seamless new tenancy agreement. Many thanks!

Julia · 23 December 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Friendly,helpful staff.

Friendly,helpful staff.Nothing is too much trouble,whatever the question they are one call away.

Christine · 23 December 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Our family moved into a rented property…

Our family moved into a rented property with fully managed maintaince service. We have so many things in this house that need to he repaired. Its A4 page full of problems including leaking roof, front door we can't open properly, cracked windows and it goes on.All we get is contractors coming for a quote and us being told you are better off moving as the house has extensive issues and reedsrains won't pay when the contractors come and asses. We are having to fight through the council disrepair team as noone from reedsrains maintainance team can tell us if anything will be fixed. This has all been going on for 4 months. Meanwile fhe landlord told the disrepair team that all has been fixed, so basically lying. We have two kids and to say it's been stressful is an understatement. I don't understand how they can leave us living like this and expect full rent in return.

PF · 22 December 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

worse letting agent possible for landlord

worse letting agent possible for a landlord. Same thing keep passing on to different person from property management and the next person does not know what is happening and keeps repeating the same thing.

Unhappy · 21 December 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Underhanded Cons!!

Was a tenant via Reeds Rains Salford Quays, for a year. I was a perfect tenant, looked after the place and was then served with a no fault eviction notice. This came after a yearly 'thorough property inspection' where agent was in the property for all of 56 seconds, and did not move from inside the front door, which I have on cameraThen had £351 of my deposit deducted, including for day to day wear and tear, and it took a month to get the rest of my deposit back.I have photos of the apartment from when I moved in to when I moved out.I have also contacted BBC Watchdog, to present my case to them.

Andrew · 17 December 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Absolutely appalling service

Absolutely appalling service. Our tenants recommended by reeds rains ransacked our home, didn’t pay rent, utilities for a year and cleverly avoided eviction. All this supported by reeds rains Preston. Don’t know how they can sleep at night.

Karen · 14 December 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Staff very friendly explained everything kept me up to date the staff go above and beyond very profesional

They went above and beyond to help us and explained every thing in detail they were all 👏

Anne · 14 December 2022 · Reeds Rains

★★★★★ 5/5

Google

I cannot really put in to words how highly I rate my experience with Reeds Rains. From the outset when we first made the enquiry, we dealt primarily with Rhys, who showed complete professionalism from the first viewing, where unlike other previous viewings with other EA's, had researched every aspect of the property and was extremely knowledgeable. His support thereafter throughout the sale was faultless, and is a complete credit to the Company. However, as a company, it's important to note that this level of professionalism was noted throughout, with complete support, rapid and clear communication, and clearly a high level of organisation. Even when Rhys was not available, any other member of staff knew immediately who I was, the property in question, the stage at which we were at etc., and as such there was never a single delay, or point of frustration. There is genuinely not a single fault I can offer, and would recommend to anyone to utilise them for property dealings.

Matt · 9 December 2022 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 1/5

Trustpilot

Appalling service at an important time.

After asking for a valuation after the death of my mother I was told an online estimation could be done. After a week I heard nothing. On ringing them on the morning of seeing the solicitor, I rung to ask if it was lost. I was told "oh yes, it's in Dave's diary. Would you like him to email it tomorrow!I said that would be too late. The lady simply told me " ok, thank you, bye"Not even close to the kind of service I expected from the company who came top in my Google search. Obviously i will go out of my way to ensure no one I, or my family knows ever uses this estate agent.

Sharon · 8 December 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

I purchased my first Home with Reeds…

I purchased my first Home with Reeds Rain and with Jen as my Real Estate. Whole experience when viewing home to completion has been smooth sailing! Jen was very responsive to my messages making the purchase much easier. Highly recommend Reeds Rain & Jen :)

PD · 8 December 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Thank you

Friendly helpful staff giving us the advice we needed to sell our property. Thank you.

Kevin · 7 December 2022 · Reeds Rains