Reeds Rains JB Estates estate agents in Bedworth, Nuneaton and Bedworth, Warwick and 1 more

★★★★★ 1/5

Trustpilot

First and last time being with reeds…

First and last time being with reeds rains, they have offered us no support through a stage of our tenancy where we were being harassed by our mentally ill neighbour, we have tried everything we can to resolve the issues we have with no help off reeds rains what so ever, were lucky to get through on the phone and the call back service is useless too. We are trying to opt out of our tenancy as soon as possible as our home life is being made unbearable by our neighbour and reeds rains continue to do nothing on our behalf, and considering they "understand our circumstances" the least this company can do is just let us leave quietly, but we're now on hold waiting for landlord (also a waste of time - and never mentioned existing problems with neighbours, which she was aware of, until we had already moved in) to give her opinion on what charges we should incur upon leaving. All we want to do is leave the tenancy with as minimal charges as possible due to this being out of our control, but it's proving difficult with uncooperative estate agents and uncooperative landlords. I'd probably advise to give these estate agents a miss as the service they will provide you with - AFTER THE SALE - will be absolutely diabolical.There is one person at Reeds Rains that helped us towards the end and really helped us get out of this, the landlady was trying to claim damages that were there before our tenancy and this individual at Reeds Rains helped to identify the damages in the pre tenancy photos, the landlady then took desperate measures for literally any money she could get back. We're so glad we're not there this Christmas, and I feel for anyone in the future that comes across this house/place, it comes across as a lovely little cul-de-sac (drive) but on one side you've got a family that leaves their dogs to bark consistently until owners arrive, and once the owners arrive (you'll hear them) they'll probably chuck them outside to continue barking where there's numerous piles of dog mess for lovely viewing from your bedroom window (which you'll smell in the summer from your own garden), then the man of the house will give you a lovely wake up call every weekend with his power tools in the shed, and the awful stench of burning wood on the fire no matter wether its 22 degrees outside you'll have the lovely smell of smoke every day of the week, unless he's out then you'll have the neighbour across revving his boat at 8am sharp Saturday taking his place. Then the other side you'll have the mentally ill suspect slamming doors and banging on walls all hours of the night, stalking you around the car park and trying anything for a reaction so she can call 999 and play victim. Your landlady won't want to hear it either, don't expect any help, or the police, which are happy to leave a young woman in a vulnerable position being stalked and harassed by this "woman".Shame really, lovely little place on a new estate in Elton but if you can see a boat out of your kitchen window, you've got banging on one side and dogs barking on the other, then I wish you all the best.

Chris · 23 December 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

I am very confident about the selling…

I am very confident about the selling of my Mums pride and joy property, with Reeds Rains. Tom came to value the property and took photos. Tom arrived on time, me and my partner were very tired after a long four hour journey, early morning! We felt comfortable and instantly liked Tom who explained everything about what would happen, he was very compassionate about our circumstances as my Mum has now Alzheimer’s and unfortunately had to go in to a care home! His confidence and drive about selling the property really came through. We liked his valuation and we are very happy with the Rhyl branch.

Tracey · 21 December 2023 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Google

Karis and Reece from Reeds Reins Bedworth were brilliant throughout the sale of our property and purchase of new. We’re able to provide honest updates and help progress through the various stages of the chain. People may think they’re more expensive, but it’s worth the additional cost as you get a team to support the process.

Andy · 19 December 2023 · Reeds Rains

★★★★★ 5/5

Google

Just exchanged on our property and Reeds Rains were exceptional in helping a difficult sale go through. All the team and especially Karis, were always helpful. Karis kept us informed all the way through and when others couldn't get information, Karis always sorted things out. Would definitely recommend Reeds Rains. Thank you for all your help.

Mark · 19 December 2023 · Reeds Rains

★★★★★ 5/5

Google

We have had two property viewings with Rhys, and I can honestly say he is a lovely young man. He is very thorough, knowledgeable, and was able to answer any questions we had about both properties with confidence. We look forward to having more viewings with Rhys.... hopefully, he can find us our dream home.

Tina · 9 December 2023 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Trustpilot

Friendly, Knowledgable, Professional

Very friendly, knowledgable and professional.

Tony · 8 December 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Still have received my deposit after 3…

Still have received my deposit after 3 months of vacating one of reed Rains properties. I have gone through mydeposits Dispute and the agency was ordered them to pay back the deposit a few weeks ago, but no payments have been made. I have made complaint to the property Ombudsman and the national trading standards estates and letting agency team, in preparation to take it to court. I don't understand why they are stalling and the constant lies whenever you speak to someone on the phoneNoma

Noma · 8 December 2023 · Reeds Rains

★★★★★ 5/5

Google

Karis and Reece from Reeds Reins Bedworth were brilliant throughout the sale of our property and purchase of new. We’re able to provide honest updates and help progress through the various stages of the chain. People may think they’re more expensive, but it’s worth the additional cost as you get a team to support the process.

Andy · 8 December 2023 · Reeds Rains JB Estates Bedworth (52-54 King Street)

★★★★★ 5/5

Google

Just exchanged on our property and Reeds Rains were exceptional in helping a difficult sale go through. All the team and especially Karis, were always helpful. Karis kept us informed all the way through and when others couldn't get information, Karis always sorted things out. Would definitely recommend Reeds Rains. Thank you for all your help.

Mark · 8 December 2023 · Reeds Rains JB Estates Bedworth (52-54 King Street)

★★★★★ 5/5

Google

Used Reeds Rains to sell my late parent house. Fantastic work by Karis and the team to overcome the problems we encountered with Probate etc. Brilliant communication and advice all through the process. Wouldn't hesitate to recommend them.

Dave · 8 December 2023 · Reeds Rains JB Estates Bedworth (52-54 King Street)

★★★★★ 1/5

Trustpilot

0 stars or less - useless complaints department

0 stars or less. Complaints department is pretty useless. Unfortunately I don’t think there is a complaints procedure about a complaint against the complaints department. Woman answered like a teenager with a bad attitude sounded immediately like she was up for an argument, to call her a manager in this field is degrading to those who are that actual profession. Had a lot of wrong information. Not professional, being advised that my out look on life needs to change and simply siding with the landlord on every front no professional phone etiquette. Being told my complaint to save £100 was ridiculous, Completely uneducated in contract law, but adamant that she was correct and everything I did say that was clearly correct got responded to with a ‘yeah, but…’, no sign of taking responsibility,admission or apology when they are incorrect about something. Not sure if she has been trained in how to deal with customers with complaints, almost as if she expected me to be happy about making a complaint. Needs further training.

NA · 6 December 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Always there

Always there, very knowledgeable and friendly, fantastic team

AMBLER · 5 December 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

One of the worst agent in Manchester

One of the worst agent in Manchester, please guys don’t go with these agents, they will cheat you like anything. Before one of my friend suggested not to go but later I realised. Trust me they will loot your money

Santhosh · 1 December 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Liam and Keaton were brilliant

Liam and Keaton were brilliant, my dad had been flooded out and needed a new home they did everything they could to get him in his new place ASAP. They were sympathetic and very professional. Communication was great, I can't thank them enough. Definitely recommend.

Customer · 1 December 2023 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Trustpilot

The team at Plaistow branch are…

The team at Plaistow branch are fantastic! Dea and Greg were pleasant to deal with.

Abolade · 30 November 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Unbearable Living Conditions and Appalling Service

I feel compelled to share my utterly distressing experience as a tenant with Reeds Rains, Liverpool City Centre Branch. The living conditions in the apartment, managed by this agency, have been nothing short of a nightmare.From day one, promises of a functional lift turned out to be false. Three years of climbing six flights of stairs due to a perpetually broken lift is just the beginning. The downstairs toilet, supposed to be part of a 2-bath apartment, was unusable for the first 6 months, and even after countless complaints, the plumber's "fix" rendered it practically useless.The electrical outlets in the apartment resemble a hazard zone, with exploded sockets in one room plunging it into permanent darkness. Despite repeated complaints, no action has been taken, leaving me in a potentially dangerous situation.Radiators broken, making winters unbearable, and as if that's not enough, the boiler broke on November 17th. Two weeks without hot water or heating in November is not just inconvenient; it's unacceptable. Despite reporting the issue promptly, the letting agent and plumber seem to have vanished, leaving me without updates or resolutions.My recent attempt to address these issues at the Reeds Rains office on November 30th was met with a property manager who was not only rude and accusatory but also dismissive and unhelpful. It's clear that they have no regard for the well-being of their tenants. He yelled at me, walked away, refused to converse, made comments about my character as well as misogynistic statements and told me to leave so he could "do his job". So it's clear his job has nothing to do with addressing or helping tenants or their concerns. I also asked to speak to the lettings manager, and whilst I was waiting, I later came to find he put his coat on and walked right past me to leave the building and ignore the issue. My sole aim now is to escape this uninhabitable nightmare as soon as possible.In light of these experiences, I urge anyone considering Reeds Rains to think twice. The blatant disregard for tenant well-being and the abysmal living conditions make this agency one to avoid at all costs. Save yourself the distress and inconvenience, steer clear of Reeds Rains.

Rebecca · 30 November 2023 · Reeds Rains

★★★★★ 5/5

Google

I was really pleased with my flat purchase through them. Karis (and the rest of the team) were helpful, kept me up to date, and were great communicators between myself, the vendor and the solicitors dealing with it.

Michelle · 27 November 2023 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Google

Absolutley fantastic company. Karis and Rhys went above and beyond to help make the sale go smoothly and they did regualar contact with us and took the stress away. Thank you so much will defintley be recommending this company

Sharon · 27 November 2023 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Google

Completed my sale today, with assistance from Karis, a friendly but professional manner from start to finish. I would definitely recommend using Reeds Rains

Norman · 27 November 2023 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Google

On behalf of my family, thank you for the exceptional service that you provided and delivered. As an Estate Agents, you excelled in every regard from the initial call, the subsequent meeting at the property (that went beyond the regulatory requirements and valuation) to the sale. Your honesty, communication and professionalism are of the highest standard and we will be pleased to recommend you to others as the "Estate Agents of First Choice". We would like to applaud Rhys Goodwin individually... Rhys, you did everything that has been said above and you did it remarkably... . You blend your (exceptional) job prowess, emotional intelligence and character efficaciously and the outcome for us is of the greatest satisfaction... . Thank you... . Mr Jamie Jones on behalf of Mrs Ann Sylvia Jones's Family... .

Jamie · 27 November 2023 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Google

Used Reeds Rains to sell my late parent house. Fantastic work by Karis and the team to overcome the problems we encountered with Probate etc. Brilliant communication and advice all through the process. Wouldn't hesitate to recommend them.

Dave · 27 November 2023 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Google

Just exchanged on our property and Reeds Rains were exceptional in helping a difficult sale go through. All the team and especially Karis, were always helpful. Karis kept us informed all the way through and when others couldn't get information, Karis always sorted things out. Would definitely recommend Reeds Rains. Thank you for all your help.

Mark · 27 November 2023 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 1/5

Trustpilot

Never again

Requested repairs to the property that I was renting in multiple occasions, never happened, and currently 3 weeks after moving out and still have not received my deposit back and can't seem to get a straight answer. The flat was dirty when I moved in, I cleaned from top to bottom when I moved out including shampooing and wet vac to carpets. it was way cleaner than when I moved in. Yet still won't return my deposit. Leaving me struggling to pay my bills, fuel my car and buy food.Thanks for putting me in this situation.Plus when the flat was for sale whilst I was a tenant, I found out when they booked a viewing! I wasn't even informed it was for sale.*Update*Further information provided as requested and no response from them since.

Ben · 24 November 2023 · Reeds Rains

★★★★★ 5/5

Google

Very happy with the service. Claire is professional, friendly and knowledgeable. When viewing the property, she knew a lot about the property and site. She contacted me quickly afterwards with further information that I had requested. Thank you.

Tracey · 24 November 2023 · Reeds Rains JB Estates Kenilworth